Property company work summary

Coming soon, reviewing the work of the past year, with the support and help of the company's leaders and colleagues, according to the company's deployment and requirements, I have completed my own work. Through the study and work since the appointment, there have been new breakthroughs and changes in the work mode and mode. The work situation in the past six months is summarized as follows:

First, daily management work

Internal staff management. The company implemented the reward and punishment responsibility system internally, which improved the sense of responsibility and enthusiasm of employees, and the service quality has also been relatively improved; actively carried out various forms of property knowledge training, and improved the comprehensive quality and service level of service personnel.

Foreign-related work. To meet the US White House killing work organized by the County Housing Authority and the Forestry Bureau; at the same time, in order to ensure the normal operation of the district's water and electricity heating, and actively negotiate and solve with the professional departments, the final district's electricity consumption ratio and heating price have reached the expected. effect.

Faced with a lot of complicated and trivial work, strengthen work awareness, pay attention to speed up work, improve work efficiency, calmly handle all matters, and strive to be comprehensive, accurate and appropriate, avoiding omissions and mistakes.

Second, the house handover work

In the whole year, a total of 691 sets of business houses were handed over, and the problems raised during the acceptance of the house delivery were dealt with in a timely manner. The settlement rate of maintenance reached 100%. The supporting facilities such as greening and leisure plazas were successfully handed over.

Third, complaint handling work

The complaints throughout the year mainly focused on the leakage of household houses and basements, garage repairs in the East District 11#-16#, and security door repairs. In response to the above problems, the property company actively cooperated with the project to conduct centralized inspection and maintenance, ensured the efficiency and quality of maintenance, and reduced the complaint rate to a minimum.

In response to complaints about construction noise disturbances and rental household disturbances, the property company actively negotiated with the construction team and the local police station and conducted a unified investigation of the tenants, which was finally effectively resolved.

Fourth, service, maintenance work

Daily maintenance. The Eastern District is mainly responsible for the handling of repair problems for the industry. The maintenance settlement rate is 100%. The West District is mainly for the maintenance of the new handover house. According to the problems in the “Transfer Acceptance Form”, the engineering department is promptly repaired, and the process is monitored and returned.

Charge work. The charging work for the whole year was completed well. Except for vacant houses, all the fees receivable have been recovered. The charge rate is 100%.

Environmental sanitation. In the maintenance of landscaping, cleanliness and sanitation, we constantly improved and changed the management methods, and tried to ensure that the landscaping was intact, clean and tidy. There were no green pests, no deaths and outbreaks of flowers and trees in the area under the jurisdiction, and organized The year-end health checkup has created a comfortable and warm home for the residents in the area.

Decoration and solar management. Strengthen the management and supervision of the decoration team and the solar installer, so that problems can be dealt with in a timely manner, and the phenomenon of illegal decoration has been significantly reduced. There have been no safety accidents and large complaints caused by violations, and no damage has been caused to the roof and various corridors.

Security management. Due to the existence of some projects under construction in the Western District, the safety management work was intensified, and no fire or robbery accidents occurred throughout the year. However, there were 7 incidents of bicycle and locomotive theft. Therefore, there should be no negligence, paralysis and luck in the safety work. More efforts should be made to manage the entry and exit of foreign personnel and vehicles to avoid similar or more serious accidents. The organization guarantees that all meetings of the winter security and severe situation have been held, and a safety inspection has been carried out.

V. Community culture construction

In order to strengthen the construction of spiritual civilization in the community, during the expansion of some leisure facilities, various large-scale celebrations were held during the 11th period, which greatly narrowed the distance between property personnel and industry users. It embodies the purpose of humanized management.

Sixth, the problems and the direction of efforts

The problem: In the past year, our employees have been able to work hard and creatively, and have achieved some achievements, but there are also some problems and deficiencies, mainly in the following: First: most employees of the management office are non-property professionals, many The work is done on the sidelines, so that sometimes the work can not be done with ease, the work efficiency needs to be further improved; Second: some work is not too detailed, some work coordination is not in place; Third: the relevant professional theoretical standards are not very suitable The requirements of the company's work; Fourth: vehicle management needs further regulation; Fifth: the aging, corrosion, daily inspection and inspection management of the water supply pipeline in the eastern district is not rigorous, causing partial run, run, drip, and leakage; seventh: higher management costs The company suffered serious losses. Eighth: The engineering department has low maintenance efficiency, which affects the overall service image of the property to a certain extent.

Efforts: In the new year, we should improve the professional management of the property, service knowledge, and work standards as the focus of training and learning, strive to improve work efficiency, and contribute to the company's development and growth. Second: pay attention to the work style construction of the department, strengthen management, unite and work diligently, and form a good style of internal management and external image. Third: standardize vehicle parking and management to improve its chaotic situation; Fourth: strengthen daily inspection and inspection of hydropower in the area under its jurisdiction, establish a long-term management mechanism, block the leakage, run, run, and drip from the source, try to The hydropower loss will be reduced to a minimum; Fifth: the owners' committee will be set up to solve the problems of collection and use of maintenance funds, reduce the expenditure of enterprises in large and medium repairs, and avoid long-term losses of the company. Sixth: Strictly control the heating costs, and strive to achieve no loss of heating this winter. Seventh: In order to control costs and improve work efficiency, the next step will be to carry out personnel reforms for property employees.

In the new year, all employees will serve the owners with a hundred percent enthusiasm, safeguard the company's interests, actively provide quality services to the owners, create higher value for the company, and strive to achieve greater and better work results.