Summary of work in February 2019

In February , when the New Year was over, the guest room department was in the off-season, but due to the arrival of various festivals, it also appeared to be busy. In February , there were Spring Festival, Valentine's Day, and two major festivals. The guest room department also took corresponding measures to benefit customers. The summary report of personal work in February 010 is as follows:

1. During the holiday, the return visits to the old customers will be accompanied by fruit and dried fruits.

2. Do a good job in personal work plans, do a good rest schedule for employees, in addition to ensuring normal work, the most important thing is to do the reception work of the Spring Festival to ensure the hygiene of the dining room.

3. Energy saving. In December 2019, the low-value consumables of the guest room department showed an upward trend. Therefore, the guest room department took corresponding measures in January 2019. All employees signed a guarantee to ensure that they did not take or waste the hotel's disposable supplies and tried to recycle them once. Supplies, saving the hotel savings, the corresponding measures have also achieved certain results, in January 2019, compared to December 2019, according to the proportion of the room saved nearly 2800 yuan. This is the result of the joint efforts of the staff of the room department.

4. Adjustment of human resources. Adjusted 2 clerks, due to the resignation of 2 clerk, resigned after the Spring Festival, in order not to affect the reception work in the 2019 peak season, the new year will soon enter March, there is one month to enter the peak season, training new employees There are a whole new set of problems, so we promptly recruited two clerk and trained the staff during the off-season to facilitate future work. Dismissed an employee, this employee is not suitable for hotel work, after a period of training, the staff has improved, but time is often, will bring their own work mood to the guests, resulting in the dissatisfaction of the guests, so as not to affect the 2019 room The overall work of the ministry is given a dismissal.

5. Maintenance of facilities and equipment. This month, the 2019 project left a problem, the engineering department made a repair, in addition to the wooden surface has not been repaired, a large engineering problem has been repaired, unfinished work wooden surface repair, 3006, 3008. 3026. 3028 The smell of the room was unresolved. The 6015 outside the bathroom pipe was not locked. The 3018.3019 windshield was particularly cold in winter. In 2019, the insulation wall should be considered.