2014 monthly work summary

Article 1:

The time passed was really fast, and it took another month to blink. This paper summarizes the work of this month in the following two aspects: the experience and lessons learned from the actual work carried out by the Central store in August and the progress of work since September:

I. Achievements, experiences and lessons learned in the actual work of the month of x

(1) Personnel management

1. The establishment of love shop thought

It is proposed that everyone in this store should establish a love shop ideological education activity of “shopping as a home, loving a store as a home, building a store and winning a home”. Every clerk can prove that they have established this kind of love through their own actions. The idea of ​​the shop. Regardless of the positive enthusiasm of each clerk's work and the performance of maintaining a sense of collective honor, I feel that everyone has already had the idea that 'shop is his own home, and his work is his own business'.

Since the month of x, the number of tasks has been relatively large. It is necessary to complete the autumn and winter products and the spring and summer products for the seasons. For seven or eight days, we often work overtime to check out the three main tasks of reviewing the inventory of new goods, displaying the layout of autumn and winter products, and counting the number of spring and summer product returns. All employees have sacrificed their own rest time to shop. Riga has helped and no one has complained. This attitude towards work has just verified the cohesive performance of everyone and our love shop idea of ​​'shopping for the home, loving the store as the home, building the store and winning the home'. I believe that with good mental thought as a driving force, all colleagues in the store will have more work enthusiasm to complete the tasks assigned by the company.

2. Mastery of shopping guide professional skills

The special study of the "Experience Marketing 6-Step Rule" conducted in the month of x has achieved good results in improving our ability to guide shopping guides. Through the use of daily morning meetings and business idle time, we organize and discuss learning marketing theory and apply practice. In the current reception of customers, at the party to exchange their own guide shopping guide 'small tips, be careful' to share with everyone, so that our overall shopping guide skills have improved greatly.

Adhere to the use of the weekly and third store operations to organize more time to review the fabric theory knowledge acquired during the training, and organize some of the "recognition fabrics to understand their characteristics, and strive to be a "small knowledge of fabric knowledge experts" small competition activities, also Has achieved good results. All employees in the store are able to master the fabrics and characteristics of existing products.

Insufficient personnel management:

1 In organizing a small task for a clerk, sometimes only some arrangements were made but there was no specific supervision over the entire implementation process.

2 When dealing with the clerk's violation of the rules and regulations, he was not able to punish strictly in accordance with the regulations, so that employees who violated the regulations may have the idea of ​​relaxing and paralyzing, and cannot recognize the seriousness of the violation of the rules and regulations.

(2) Aspects of product management

1. The method of setting up an acceptance team in strict control of the purchase of goods is very successful.

The quantity, color and size of the existing goods in the store have been registered, and the "Sales Sales Inventory Flow Account" has been established. The order plan can be made at any time based on the actual sales data of the store.

2. The system of in-store inventory is implemented in the system of initial and re-distribution, and the effect is also obvious.

The three groups we set up in the inventory were grouped by two people in the “one-on-one belt system”, and clearly stated the seriousness and punishment of the inventory error. Now the efficiency and accuracy of the inventory work have been greatly improved.

3. Emphasize that the attitude and quality of the cashier service are very well managed and have been well received and recognized by many new and old customers. There has also been considerable progress in improving the speed and accuracy of cashier operations.

Insufficient management of goods:

1 The accuracy of counting the quantity of goods is not enough to be more accurate.

2 When supervising the cashier settlement work, the level of care is not high enough to cause an error that should not be caused.

Second, the progress of work in x months

This month's workload is relatively large, and the spring and summer product returns, autumn and winter new products for the season to work in the next season. Now we will briefly summarize the progress of key work this month:

(1) Goods management

1. Return work for spring and summer products

Spring and summer production return work "take a point and face" combination of methods, the type of autumn and winter new arrivals to the store as a reference, organizers to adjust the corresponding spring and summer products and locations. On the basis of not affecting the overall display effect of the store, the autumn and winter new products will be displayed on sale. So far, the spring and summer product return work has been completed.

2. Acceptance and display of autumn and winter products

The types, series and quantity of autumn and winter products are repeated, and the accuracy and importance of the number of inventories are emphasized repeatedly during the acceptance of the goods. It is found that the error problems are communicated with the warehouse personnel in time. The display of new products for autumn and winter is based on: sports home leisure area, infant and children's clothing area, men's and women's boutique series underwear area, men's and women's basic underwear area, clearly divided, different display methods in different areas, using "two uniforms" to customers An overall neatness and layering, and finally seek the display effect of the overall store. The existing autumn and winter product display work in the store is basically completed.

(2) Mastering the knowledge of autumn and winter products

1. Familiar with the price, fabric, characteristics and process of autumn and winter products.

Combine the knowledge of the fabrics learned and the product introduction card to exchange and learn the price, fabric and characteristic advantages of this autumn and winter new products. And discuss the language modules that can best introduce the advantages of each new autumn and winter, and clearly introduce the advantages of our products to our customers.

2. Master the shopping guide skills recommended for autumn and winter products.

Using the free time to organize the clerk to discuss the matching effect of the existing autumn and winter products in the store, not only can truly meet the needs of customers but also improve the performance of single tickets while receiving customers, thus improving the overall performance of the store.

Summarize the lessons learned from the work in August, always remind yourself of the points that need attention, and correct them in the next step. The key tasks in September have been basically completed. The next work focuses on three major tasks: further familiarization with autumn and winter products, improvement of shopping guide skills, improvement of store performance, and rectification of staff discipline.

In summary, from the two aspects of the results and lessons learned from the actual work in August and the progress of work in September, this paper summarizes the work of this month and clarifies the priorities of the next step.

Article 2:

This is a very quick end in a month. Looking back at my work since this month, it can be said that there are many places worth recalling. As an administrative assistant, I have a lot of work to do, but I always feel that it is quite a small thing to say. These little things are gradually solved in my constant work, and my work ability has also been greatly improved. improve. This is the case in society. There are many places to train people. I believe that I can do well, but these are all things that I need to keep working on. I believe that I will do well. With the support of the leaders and the enthusiasm of their colleagues, they constantly strengthened their own construction, worked hard to improve their self-cultivation, earnestly fulfilled their duties, and completed various tasks well. To sum up, there are mainly six aspects:

First, strict self-discipline and establish a good image. Strictly abide by the rules and regulations of the office, always take the work first, the overall situation is serious, in case of emergency tasks, work overtime, no complaints. The leader gave instructions and would try to complete it. Listening to leadership and obeying the distribution, we attach great importance to every work of the leadership and office arrangement, regardless of size. We always do our due diligence and conscientiously to complete it. We never care about personal gains and losses, discounts, and conditions. Often self-examination, self-motivation, criticism and self-criticism, strict restraint of their own words and deeds, every move, set up a good image of office workers.

Second, strengthen learning and continuously improve the quality of business. I am open-minded to my colleagues, often using online tools and colleagues in the same position to exchange ideas, and gradually improve themselves. In the work, always follow the example of leaders and excellent colleagues, do not attend school, do not understand, ask, take the lead, make up for short, always maintain a positive attitude of modest, prudent, diligent and eager to learn, comprehensive ability Significantly improved.

Third, work actively and complete various tasks. There is a Mid-Autumn Festival in September. For our service industry, all holidays have a great impact on our business. Therefore, before the holiday season, everything related to each job must be prepared. In accordance with the arrangement of the leaders, we will conscientiously do all kinds of archives, notices, printing, proofreading, and communication; provide all-round services for the leaders, often ask for instructions, diligently report, work hard to be a staff assistant, and work in an orderly manner for the entire office. A positive role. At the same time, it often goes deep into the grassroots investigation and research to understand the dynamics of employees' thoughts and provides a reliable basis for leading scientific decision-making.

Fourth, personnel management. Relatively speaking, there is still a lot of room for improvement in our personnel work. A serious problem this month has been that the head office has to do the work of the retention plan, that is, “talking with employees”, but it has not been implemented yet. Some departments have done it, but they have not done so. It can be seen that this incident has not attracted the attention of the management personnel. We have not understood the employees' thoughts. We talk about leaving people. These months are basically new and resigned, and this month is more than the new one. From this, we can see the importance of understanding the work of employees. The reason why this work has not been completed is that I have not done a good job of supervising the work. This is the performance of my job dereliction of duty. This incident shows that my execution is not strong enough, and I will strengthen my ability in this area in my future work.

Fifth, strengthen the attention to detail work attitude, strengthen language skills, and eliminate tension. The work of the clerk is extremely critical. For example, in the next article, I will also ponder, but because of the tension, the brain will be short-circuited. This kind of performance is like the one that Pan always said is the lack of strategizing ability, and it is in a hurry. However, she said that this ability is also related to experience. If there is more experience, it will naturally improve.

Sixth, personal matters. My passion for this month is not very high. What the leaders told him to do, he did it, and he felt very good when he got along with his colleagues. He felt that they were more familiar with them than before. However, I found that I didn't have the patience at the beginning of my treatment. I also laughed when I met, but I felt a little fake. I have found the reason, maybe it is really because the transition period from school work is not good enough, resulting in work fatigue syndrome. I always have the feeling that I am still a child. There are many things that are related to the world. I feel that dealing with these things is very tiring and I don't know how to do it well. I am really confused and I am getting less and less passion.

Although I have achieved certain results in my work, there are still some problems and deficiencies. In the future, I will continue to learn from the leaders, carry forward the advantages, overcome the deficiencies, keep pace with the times, and be proactive, and strive to make their professional qualities and business. The level will be upgraded to a new level in a short period of time to meet the needs of the rapid development of modern society, so as to better accomplish the tasks of leadership arrangements. In the next step, we will focus on the following aspects:

First, strengthen service awareness, enhance sense of responsibility, pressure, and improve work efficiency and service quality.

Second, take time out, conduct in-depth investigation and research, and strive to master first-hand information to lay a solid foundation for better leadership services.

Third, further strengthen business learning. Adhere to modesty and prudence, not arrogant work style, carry forward the spirit of group guitarists, modest learning, humbly learn from leaders, learn from office colleagues, and constantly improve their self-cultivation.

In the future, I will continue to work harder, be a ladder, do a good job in logistics, and let the leaders and other employees work hard in their own positions. Now my work for me, I feel very satisfied with myself, so I will continue to work hard in my work, I firmly believe that I can do well. Of course, in many real situations, I have a lot of things to do. But busy life is also normal, I firmly believe that I will go better on the road in the future!

Article 3:

November has passed, and during this month, I have worked hard and gained a little. I feel that it is necessary to summarize my work. The purpose is to learn from the lessons, improve oneself, and make the work better, and have confidence and determination to do better work in the future. Below I will briefly summarize the work of this month. I came to the Jinba Men's Clothing Store on November 1st. I have had the sales experience of women's wear before entering your store. I only rely on the enthusiasm for sales work and lack of sales experience and industry knowledge in the menswear industry. In order to quickly integrate into the sales team of Jinba Menswear, after arriving at the store, everything starts from scratch, while learning the knowledge of the Jinba menswear brand, while exploring the market, encountering difficulties and problems in sales and clothing, I often ask the store manager. Working with other experienced colleagues to find solutions to problems, and researching targeted strategies for some of the more difficult guests, achieved good results. Now I can gradually and fluently respond to the various problems mentioned by the guests, accurately grasp the needs of the guests, and communicate well with the guests, so there is a relatively transparent understanding of the market. While constantly learning the knowledge and experience of Jinba menswear brand, their ability and sales level have been greatly improved. At the same time, there are also many shortcomings: the understanding of men's clothing market sales is not deep enough, the technical problems of Jinba men's clothing are too weak, can not explain to customers very clearly, for some big problems can not quickly come up with a very A good solution. Excessive reliance and trust in the process of communicating with guests.

The following work in the next month's work plan is the main focus of work:

1. Under the leadership of the store manager, unite the store friends, and establish a relatively stable sales team with everyone: sales talent is the most valuable resource, all sales performance originated from having a good sales staff, building a cohesive and cooperative The spirit of the sales team is the root of our store. Building a *** in the future work, the team with lethality is the main goal of me and all of our guides.

2. Strictly abide by the sales system: The perfect sales management system is to let the sales staff play a subjective initiative in the work, have a high sense of responsibility for the work, and improve the sense of ownership of the sales staff. This is the premise that we will complete the 170,000 turnover next month. I firmly obey the rules and regulations in the store.

3. Develop a habit of discovering problems, summarizing problems, and constantly improving themselves: develop problems of discovery, summarizing the problem is to improve my own comprehensive quality, find problems in the work to summarize the problems and put forward my own opinions and suggestions, put my Sales ability has been upgraded to a new level. .

4, sales target: The most basic of my sales target is to do the list of goods sold every day. According to the sales tasks issued in the store, we resolutely completed the 170,000 turnover task in the store, and laid the hard work of the end of the year, and everyone decomposed the task according to the specific situation to the weekly, daily; weekly, daily The sales target is broken down into each of our shopping guides to complete the sales tasks for each time period. And strive to improve sales performance based on the completion of sales tasks.

I think that the development of our Jinba men's specialty store is in line with the overall quality of all employees, the guidelines of the store manager, and the construction of the team is inseparable. Building a good sales team and having a good working model and working environment are the keys to work.

These are some of my immature suggestions and opinions. Please understand if there are any problems.