Shopping month work summary

Shopping month work summary

Time flies, I have come to the big family of the supermarket for more than two months. In the past two months, I have had joys and lost. I don't know how much professional knowledge has been learned, but I did make a lot of progress in dealing with people. I can handle the work of the store freely. Maybe this is somewhat complacent, but when there is a situation, the people in the group always ask me, which makes me feel very touched. In the past two months, I still maintain the passion when I first got to work, and my mind is also peaceful. When my team leader has troubles and can't afford the spirit, she will always talk to me and then ask: "Comrade Ding Ding, when will your enthusiasm be reduced?" At this time, I always say "My passion is not extinguished." !" to answer her. The people in the group said that looking at me seemed to have nothing to worry about, laughing all day long. But I deeply know that as a store staff, we must not bring personal feelings to work. The customer is always right, this is what I have been honouring since I worked, so I always face the customer with a smile, even if the customer sometimes makes trouble. For example, once, a female customer said to me: "Hey, the waiter, you give me this pajamas." I said, "I'm sorry, you can set it yourself. You don't have to set it, but we are employees. I can't try the clothes of the store." The female customer said: "It's really interesting. I haven't washed this thing. I don't like to put it on my body. I am dirty." When the female customer left, the colleague said: " I am sick, this person, she does not love sets, she is a person!" I said: "Forget it, customers are always right, we are the service industry." Sometimes busy, I have been in the library from work to work The goods are sorted out in the room, so that when I get to work, I can’t stand the light of the store, but I always believe in the creed of “more work and more” and “benefit is a blessing”. Colleagues said to me, "Don't get it, wait for someone else to get it!" or "You can get it done now. After a while, the customer will be confused!" But I think that since the customer is chaotic, why are we? Can't just sort it back after the customer has been messed up? Think of the words that my mother often said, "Today is today," I like it now. I am actually very confused, often making mistakes, and losing three, so I don’t leave a small paper shell in the store, I remembered the work I had to do on the same day, finished one, crossed out one, and it would make me The whole work is orderly. My team leader is very artistic. Whenever I make a mistake, she always comforts me and says, "You have done too many things, so you will fall into the same. Since you came, all of us have become very relaxed. "I am grateful to my team leader. I am very fortunate to meet such a good person as I entered the society." In fact, my work is not always happy, nor is it troubleless. About half a month ago, my state of mind entered a trough, and I felt that my future was awkward. I repeat these trivial tasks in the store every day. I think about the future and suddenly I feel that there is no spring. "The house leaks over the night rain." One afternoon, I just received a supplier of more than 400 pieces of clothes. I remember when the harvest department was a few yuan, but when the goods were pulled to the third floor, they should be coded. When I forgot which one is which! I was anxious, and my colleague comforted me and said, "Don’t worry, no one can tell the promoters at home. Besides, there are still some goods in the store. Let the manufacturers come tomorrow. Divide it!" But I know that even if the store still has goods, if the new goods are also on the table, it will definitely increase the chance of sales. And I am delaying the work. If the factory has a good time tomorrow, what should I do if the manufacturer has no time? This loss is not borne. Opportunity knocks at every door, make sure when it knocks at yours, you are ready. This thing made me an unprepared person, so the opportunity to sell quietly left. I have been thinking in the warehouse for a long time. I feel that I am not suitable for this job. Am I too confused? I still feel the spirit and call the factory. Fortunately, the manufacturers are coming soon. I sleep at night and dream of a child's clothing. I also dreamed that the manufacturers were blaming me. My stress has become very big. This state of mind lasted for two days. Thanks to my colleagues and masters, when I was at the lowest tide of emotions, I guided me, supported me, encouraged me, and gave me the confidence and courage to move on. On that night, I suddenly wanted to open it. Why is this? Although I made a mistake, I still don’t deny myself. I even feel that I am not suitable for this job. If I am not suitable for this job, I would like to ask myself what kind of work is it? These basic work is not done well, and what qualifications are there to dislike it. Autumn clothing was sold in the off-season, and the customer turned the autumn clothes from top to bottom, so that the final autumn clothes box and autumn clothes bag were messy. I am an acute child and can't do meticulous work. I walked through the autumn clothes basket twice and looked at the watch. At 6:35, I thought it was so good. I got off work and let others sort it out. When I was going to work, when I walked through the autumn clothes basket again, I found that there was a mess under the pile of baskets, and there was a lot of garbage. So I went straight to the warehouse, took out the broom, and warned myself that you wouldn’t do this kind of work. The image of this basket is too much affecting the image of the store. I started to pack the autumn clothes baskets in order, and restored the piles to their original appearance. The manager came over and said, "This autumn clothes is too easy to mess. It’s more than seven o'clock. You haven't gone yet?" I said: "In fact, I also made two determinations before I came over." The manager said: "You are very honest!" We all laughed after we finished. Think about this meticulous work. The store manager asked me how I worked recently. Is there any income? I said to her: "I am joking with others now, I have reached a high level. I don’t know what I will be. "The store manager said: "In fact, there are still a lot of work in the store. In the next day, you can do some inventory according to the inventory process." The manager’s words inspired me a lot. Where can I go? For Shanghai, what I learned is nothing but drop in the ocean. Therefore, the revolution has not yet succeeded, and comrades still need to work hard. The next day I went to work with full enthusiasm. Fortunately, now I can help the team leader to do something within his power, such as checking inventory, checking sales, analyzing negative inventory, negative gross profit, and handling various daily tasks. I often recite the sentence of Li Bai in my heart: "Let's go out and laugh out, my generation is a Basil." When people grow up, they will inevitably lose their passion for life. Everyone is hard to exception. I really like a term in Western literary criticism called "defamiliarization." When a child sees a flower, he will be surprised by its beauty, but the adult is very rude. Because flowers have a strange effect on children, or that children have defamiliar eyes. So I also have a defamiliar mentality, so I still see my colleagues say hello, no matter what she ignores me. I sincerely say "thank you" to anyone who works with me, whether it is her or not. It is not easy to grow up. The transition from a college student to a business person or a social person is also a little bit lost and painful. But the pain is like an iron plough pulled through the heart, although it is painful, but it is planting. In this big family, I have harvested far more than I have lost. Thanks for the work that brought me everything.

The following suggestions are what I found, thought and summarized in my work. Maybe there are some immature places, but I really hope that every day, I and Guangyuan can face customers with a new image. 1. Out of stock problems Whether our computer system can set a low inventory alert. When the inventory reaches the warning line, the computer will make its own prompts. Because in the daily work, the tally is often seen looking at the shelf order, often the price tag does not match the goods, the wrong goods or the warehouse is still alive but repeat orders. With the low inventory alert line of the computer, I believe these problems will be solved. At the very least, we have solved the possibility of out of stock in our supermarket. 2. The branded goods and needles group may only be a big brand of Hong Kong Sha. I have conducted market research on Jinyuan Supermarket and Jiahui Supermarket Hebei Store. For example, in the underwear area, Die Anfen is a big brand in the underwear industry, Jinyuan and Jiahui have, and the variety is complete, but our store does not. Although we introduced Jinlilai, our sales were not good because of the high price. In this regard, whether it is possible to recommend purchasing more sensitive branded goods, and paying attention to the effect of the brand. The brand has gone up, and the overall level of our supermarket is bound to improve. 3. Customer service return customer service returns should improve efficiency, and should be decisive. As long as the customer's return request is reasonable, it should be returned in a timely and simple manner. Our current practice is that even if our products are defective and meet the conditions for return, we still need customers to return to the building. This is not efficient and has a bad impact. 4. On-the-job training suggests whether our supermarkets can allow grassroots employees to participate in induction or induction training. Training can make employees more responsible and team-oriented. The situation is not optimistic, many employees are less conscious and accustomed to being self-centered. What is especially serious is that the work is not professional. For example, if a commodity is out of stock, they will directly pull the adjacent goods out of a row. This is unscientific.

It should be analyzed to find a high-margin and relatively best-selling product to complement the surface. In addition, when ordering, the DMS of the goods is only written on the order book, but it is not analyzed. Sometimes the DMS is high, it may be caused by a promotion, then there will be no more goods if there is no promotion. But with professional training, this will change. Next is the third month of my work in the supermarket. I will work hard as always, study hard and have a good relationship with my colleagues. Raising zero to infinity is always my goal.

Shopping month work summary

Time is like a sword, time is like a shuttle, in the blink of an eye XX years have passed, we are full of joy to welcome the new year. I have experienced many things in the past work, and I have summarized many experiences and lessons from the work process.

I worked in the xx store in June XX. As a cashier, I summarized the following:

1. As a salesperson, we must have a good working attitude, a good hospitality attitude, warm reception of customers, to understand the customer's shopping needs, and to create a warm shopping environment for customers.

2, treat customers with polite language, speak in a tone of respect and kindness, do not speak loudly to customers, pay attention to their own appearance, instrumentation, action should be generous, behave in a civilized manner, as a qualified cashier, always pay attention to the price The changes, familiar with the various products of the store, especially the special product information, in the process of cash register to sing, sing, sing, in order to avoid unnecessary trouble. When sweeping the price, the price of the product should match the computer. If it does not match, please inform the management and the store to adjust the price at any time. Do not miss, reduce or overcharge in the process of cash register. Of course, there are also many shortcomings. Sometimes when you are in a bad mood, you are a little more vocal about the customer, and sometimes you are against the customer, but I will try my best to keep a good attitude in my work.

In short, I am very grateful to the leaders for their support and help, giving me a chance to work. I believe that in my future work, I will work harder and harder, let us work together to make Beishan better and better!

Shopping month work summary

I remember when I was at school, I wrote in my diary: "The harder the place, the more you can exercise your will, the more you can feel full." That is to say, you can come to work after the work of Quanfuyuan. The monotony of hardship and life is beyond my expectations. Every day, it is basically a posture that lasts for more than ten hours. It is faced with countless customers, and the hard work is self-evident. Every time I finish my work, I don’t want to move on the bed, I feel tired. In the face of all this, I have also shaken. Is my youth going to be busy in this supermarket where people come and go? Isn’t my life should be as much as other girls? Is it free time? Every day of work, the bones of the whole body are scattered, lying in bed and not wanting to eat. At this time, the kind and simple big sisters buy food for me, and laugh at me. I was very touched when I got up and looked at their tired bodies and amiable faces. Yes, although the work in the mall is monotonous, our life is colorful. Although most of the customers in front of us don't know each other, the true feelings between people are real.

So I cheered up again, insisting that the customer is God's purpose, working hard every day, taking pride in work, and taking pleasure in suffering. All this made my thoughts sublimate. From then on, I realized that the monotony and hardship of work is no longer A burden, but a necessity for our lives. In the ordinary position of the salesperson, the ordinary you, me, and him can create a wonderful sky. People should be like this. No matter how ordinary the work is, the burden on the shoulders is multiple, and the footsteps are heavy, they must go step by step forever. A person's life cannot always be a flat road, and there are difficulties and setbacks with us. The flowing water is blocked because it forms a beautiful wave. Life is more frustrating because of the setback. In the face of difficulties, we must do this. When we fall, we will climb again and use failure to record the distance we have traveled. This is the real hero.

Later, I gradually realized that my position is not only a place where I fulfill my responsibilities, but also a stage for giving love to customers. So I cheer for myself every day: no matter how much I am wronged, I can't let the customer suffer a little wrong; no matter what face the hacker uses, I will always be a smiling face to the customer. Life is like a mirror. When you smile at it, it will also smile at you. When I see the smiles of customers, when my work performance is positive, I feel like never Have the joy and pride: I am giving love to the society in this way. Love is our common language!

In the face of new opportunities and challenges, I must set a higher goal - "to be the best salesperson in the industry"! The best salesperson is to have high moral character, sincerity, love and responsibility, with excellent Professional literacy and business elites with leading professional skills! This requires us to insist that commitment is gold, persist in hard work and enterprising, and persist in learning and innovation. We know that a flower alone is not spring, and a hundred flowers bloom in spring. We are all excellent sales staff of Quanfuyuan. Let us continue to enhance our competitiveness with more advanced marketing concepts, more professional marketing skills and better services. Only in this way can Quanfuyuan be stable and healthy in the market of strong hands and forests. Lasting growth and development, creating wealth and value for the society and employees