Travel agency integrity management commitment

In order to jointly build a healthy and harmonious tourism market environment, adhere to the integrity of management and create quality services, and strive to be a good faith travel agency, Huanggang Youth Travel Agency solemnly made a commitment to the "seven do" and "seven do not do" to the city's vast number of tourists:
First, the travel agency integrity management service "seven do"
1. Strictly abide by national laws and regulations and adhere to law-based operations. Promptly handle complaints from tourists and protect the legitimate rights and interests of tourists.
2. The travel agency implements a delegation system for the employees of the agency to engage in travel agency business, strengthens the management of the travel agency's sales department and employees, and assumes responsibility for its business operations.
3. Signing a labor contract with the travel agency staff, paying the employee's salary and the group's subsidy on time, and deducting the labor remuneration that the employee should enjoy.
4. In the process of tourism reception service, select the land-receiving travel agency and the travel automobile company with good reputation to sign the contract and standardize the service process.
5, to provide tourists with quality products that match the quality value, to introduce product information, and not to deceive customers.
6. Use the standardized travel text contract, clarify the price, service standards and other matters, abide by the contractual agreement, fulfill the service commitment, and consciously maintain the order of the tourism market.
7. Strengthen safety production management, implement safety responsibility system, handle travel agency liability insurance, and ensure the safety of tourists' personal and property.
Second, the travel agency integrity management service "seven do not do"
1. Do not exceed the scope of operation, do not illegally transfer and disguise the transfer of the "Travel Agency Business License", do not engage in contracting.
2. Do not use vehicles that do not have the qualifications for tourism operations and those who do not have a tour guide card or a team leader in the society to receive tourists.
3. Do not engage in unfair competition such as “zero group fee” and “negative group fee” below the cost price.
4. Do not violate the contractual agreement, do not lower the service standards, and do not organize self-funded projects and shopping projects other than those agreed in the contract.
5, do not publish false tourist information and advertising, do not use ambiguous language to mislead tourists, do not bully customers.
6, do not deliberately arrears the group, does not infringe the interests of the guests.
7. Don't introduce and provide tourists with damage to national interests and national dignity, including ethnic, racial, religious, and gender-discriminatory content, including obscenity, superstition, gambling, and laws and regulations.