Bank external commitment

1. The savings business is implemented without a Sunday service during the year, and customers can go to the Bank to conduct business at any time during business hours.

2. Adhere to the principle of “voluntary deposits, free withdrawals, interest on deposits, and confidentiality for depositors”.

3. Providing free RMB exchange and zero currency exchange services for free.

Fourth, the savings personnel do the same for the customer six, namely: the deposit is as enthusiasm as the withdrawal, the amount is the same as the welcome, the main currency is the same as the auxiliary currency, the busy time is as serious as the leisure time, the acquaintance is the same as the acquaintance, the elderly are as thoughtful.

5. The counter staff dresses neatly, wears the work number plate, and accepts customer supervision.

6. Implement the deposit and loan interest rates stipulated by the state and protect the interests of customers in accordance with the law.

7. Credit cadres are honest and honest, adhere to credit principles, systems, and methods, and handle all kinds of credit business impartially. Do not seek private gains. Put an end to eating, taking, card, want, and reporting behavior.

Eight, strictly abide by the settlement discipline, whoever's money into the account, never unreasonably refuse to pay and press the bill, press the ticket, the bill settlement is convenient, fast and safe.

9. The Bank of China does not issue financial certificates such as letters of credit, letters of guarantee, bills, certificates of deposit, and certificates of credit that are inconsistent with the facts.

10. BOC employees do not accept customer gifts, gifts and securities.

XI. There is no counterfeit currency for external payment. If the customer finds the counterfeit currency in the counter payment, double the compensation.

Twelve, the counter reception customer to achieve "three sounds" and "three up" service.

Thirteen, large deposits and deposits provide door-to-door pick-up service. Fanxian County depositors have a one-time deposit of 100,000 yuan, and urban depositors have a one-time deposit of more than 150,000 yuan, make an appointment one day in advance, and pay for customers in their respective jurisdictions.

14. Implement the first question responsibility system. The first question is responsible for providing customers with fast and thoughtful service.

15. Each business outlet establishes a customer opinion book. Branches and sub-branches set up complaint telephones. If customers have opinions, they can report or complain.