Product sales service commitment

In order to provide users with high-quality services, the thermal equipment manufacturing company will carry out various services before, during and after the sale, and strive to satisfy the users.
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?? 1, the user in the selection stage, our company is willing to provide users with a variety of technical advice, be a good staff, and provide relevant technical information, such as product samples, product manuals, product structure drawings, attached file design drawings. If necessary, participate in the design of products with special requirements and calculate the technical parameters of the user's special requirements.
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?? 2, the user in the selection stage, our company welcomes users to Shenyang Thermal Equipment Manufacturing Company for on-site inspection. Our company will provide all conveniences and provide a variety of information.
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?? 3, for the user calls, letters and incoming visits, our company will be warmly received and promptly responded. For products that our company can't produce at the moment, we should also explain the reasons to the users and provide information to other units.
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?? 4, after the signing of the contract, our company welcomes users to send people to our company to implement supervision. Our company actively cooperates with the users and provides convenience in life. Our company will pay attention to and improve the opinions on the quality of product manufacturing submitted by users.
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?? 5, important products ordered products, our company before the factory inspection, notify the user to send people to participate in the joint inspection, our company will provide users with the convenience of work and life.
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?? 6, before the product is shipped, our company is responsible for contacting the transportation vehicle for the user, loading the vehicle for free, and notifying the user to receive the goods in time, and providing the product quality certificate and the goods delivery list to the user.

?? 7, when the product is shipped to the user, if the product is damaged due to transportation reasons, our company will send someone to assist the user to negotiate the claim with the carrier, negotiate a solution, and actively send someone to repair, to achieve customer satisfaction.
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?? 8, when the product is shipped, if there is a problem of missing supply, wrong supply or less supply, our company immediately sent a person to the scene for service and processing after receiving the notice.
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9. In the course of the user's use, if the product quality problem caused by the responsibility of our company is found, our company will ensure that the reply will be given within 24 hours after receiving the notice; When people go to the scene, they can freely troubleshoot and make the equipment put back into operation in the shortest time. If you don't need to go to the on-site service, you must be a good staff to provide the best solution for the user.
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?? 10, our company sent people to the user on-site service, should be agreed with the user phone arrival date, if due to some objective reasons, can not arrive on time, must notify the user beforehand, and explain the reasons or take corresponding measures to ensure that users are not Lose or minimize losses.
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?? 11, if confirmed by both parties, is the cause of our company's manufacturing caused by product quality problems, and can not continue to use, our company is responsible for the "three guarantees", that is, warranty, replacement, return.

12, if there is disagreement or difficulty in determining the quality, it must be inspected by an authoritative organization, and when the inspection result is found to be unqualified, our company will bear all direct losses and expenses incurred, including sampling fees, transportation fees, Loading and unloading fees and inspection fees.
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?? 13, if the user needs our company to send people to the user's factory for installation and commissioning, in addition to completing the services to be undertaken, our company also conducts on-site training for the user's operators to achieve independent operation capability and follow the equipment operation. 48 hours.
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?? 14, if the user installs himself, can send someone to give technical guidance, provide installation instructions and related information, or free to train the user to install the workers until they can operate independently.
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?? 15, the product quality assurance period is one year after the completion of installation and commissioning, but in the three years of various quality problems, if it is indeed manufacturing reasons, our company will implement the "three guarantees."

16. If the user purchases and uses our products, if they are not satisfied with the equipment price, performance, after-sales service, etc., they can return the goods within a period of time after purchase. Returning from Monday to Friday, our company can refund all the purchase price. It is not a return for product reasons, our company can also negotiate as appropriate to achieve customer satisfaction.