Water company water supply service commitment essay

In order to effectively carry out urban water supply security and service work, accept social supervision, improve service levels, and ensure that users are provided with excellent services to meet the needs of urban economic development and people's living water, the Municipal Water Supply Corporation has made the following service commitments.
First, the service content
1. Business reception; 6. Pipeline maintenance;
2. Survey and design; 7. Plan to stop water;
3. Installation and construction; 8. Water for planning
4. Water supply pressure; 9. Water meter replacement;
5, water quality; 10, check the table charges.
Second, service standards, procedures and time limits
1. The user applies for the installation of tap water, the receptionist should be listed for service, and the hospitality is warm and courteous. For applications that meet the water supply regulations and various procedures, they should be immediately registered and transferred to the survey and reviewed by the design department within 2 working days.
2. After receiving the application registration form and relevant procedures, the survey and design department shall complete the survey and engineering design within the specified time limit of the design day specified by the state according to the size of the water supply project.
3. After receiving the complete application installation, design materials and procedures, complete the construction within the fixed time limit of the construction day specified by the state. It is necessary to achieve civilized construction and ensure the quality of construction. The construction should be completed and the site clean. If there is no construction condition, it should be explained to the user within 3 working days.
4, to ensure safe and uninterrupted water supply, the water supply pipe network pressure qualified rate of 97% or more.
5. Water quality testing The water testing shall be carried out in accordance with the standards set by the State. The comprehensive qualification rate of pipe network water quality is over 98.8%. If the water quality problem of the pipe network is found, it is necessary to sample and test within 24 hours and reply to the user within 3 working days.
6. Maintain and manage water supply pipelines and facilities. If you find or receive a leak, the repair personnel should arrive at the scene within 1 hour. If there are conditions, minor repairs should not exceed 24 hours, and overhaul should be repaired continuously. The timely maintenance rate is over 98%.
7. The plan is to stop the water within 24 hours, and the large area water stop should be notified to the user through radio, TV station or newspaper.
8. According to relevant government regulations, the water quotas are issued to users in a standardized manner. Questions such as water supply indicators reflected by users should be answered within 3 working days.
9. The fault table reflected by the user shall be replaced within 7 days after the inspection is confirmed. If you need to change the table, you should replace it within 7 days after you have paid the work fee and completed the relevant procedures.
10. All fees are charged to users in strict accordance with relevant government regulations and standards. The rate of reading the meter should reach more than 99%, and the accuracy of meter reading should reach 97% or more, so as to eliminate the phenomenon of unreasonable estimation.
III. Complaints and Supervision The above commitments of the Company will be effectively supervised. If you are not satisfied with some of our work, you can first go to the following responsible departments of the Company to make a complaint.
1. Regarding the problems of pipeline maintenance, water stoppage, and water meter replacement, we can complain to our customer service hotline.
address:
Complaint call:
2. Regarding the problems of business reception, survey and design, metering charges, installation and construction, water supply quality, water consumption for planning, and water supply pressure, you can complain to the Customer Service Section of the head office.
Address: 104 East Street Complaints, Fax:
The above complaints will be answered within 3 working days and processed within 8 working days. If there is no timely reply, for every 1 day delay, the responsible person will be deducted 10 yuan as compensation for the complainant; if the special circumstances cannot be processed within the promised time, we will explain to you.
If your complaint is not satisfactorily answered in the relevant responsible department, you can continue to complain to the Corporate Social Service Commitment Supervision Office.
Address: 104 East Street Complaint Phone:

IV. Violation of liability The employees of the company will cause inconvenience or trouble to you in the service and will apologize to you. If the breach of the promise causes direct losses to you, our company is responsible for compensation, and the specific matters will be implemented in accordance with the law or relevant regulations.