Secretarial knowledge > commitment

Warranty and after-sales service commitment

First, the company strictly manages raw materials entering the factory, product production and process inspection according to the requirements of ISO9001:XX quality system, ensuring that unqualified raw materials do not enter the factory, unqualified semi-finished products do not flow into the next process, and unqualified products are never shipped. .
Second, the new composite manhole cover sold by our company has a normal service life of 15 years.
Third, the customer must install in strict accordance with the requirements of the installation instructions, and the installation is not covered by the installation instructions. For the correct installation, our company will provide lifetime maintenance for the new composite manhole cover products sold during normal service life.
Fourth, the company operates and operates according to the ISO9001:XX quality system requirements, and has established a user service team composed of professionals.
Fifth, the company guarantees to strictly follow the relevant national standards and the enterprise standards that are strict to the national standard for production and inspection, and deliver the products satisfactory to customers according to quality and quantity.
Sixth, the company's products for sale, free maintenance within two years, lifetime maintenance, quality problems arising from non-demand side factors during the warranty period, the supplier is responsible for the implementation of the "three guarantees" service, and undertake repairs, exchanges Or the actual cost of the return, the warranty out of the repair only charge for spare parts.
Seventh, the company has an after-sales service organization to provide users with 24-hour hotline service and long-term free technical support. During the warranty period, if the product affects the user's use due to quality reasons, the company guarantees that after receiving the report, the Pearl River Delta users Respond within 6 hours, arrive at the scene within 12 hours to deal with the accident, and the other provinces in the province arrived at the scene within 24 hours to deal with the accident. If the fault cannot be repaired within the agreed time, the company will provide the same grade of goods for free to the user for temporary use.
eighth,

recommended article

popular articles