Secretarial knowledge > commitment

Administrative Service Center

In order to comprehensively improve the overall service level of the county administrative service center, provide more standardized, efficient and clean services for enterprises, people and investors, strengthen the construction of investment soft environment, serve the county economy, consciously accept social supervision, and combine the development of pioneering activities. The Center and all the central departments have made the following public commitments to the society on administrative examination and approval services:
I. Implementing the sunshine management system The legal basis, application materials, time limit for commitment, basis for charging, charging standards, handling procedures, and handling results for entering the county administrative service center for examination and approval services are all passed through the administrative service guide, the center website, and the center touch screen. All open and accept social supervision.
2. When the first question is responsible and the applicant is notified to the central window for administrative examination and approval services, the first staff member who accepts the consultation or accepts the case is the first person responsible. The matters accepted shall be within the scope of the duties of the first-instance responsible person, as long as they comply with the relevant laws and policies, they must be accepted and closed within the prescribed time limit. For incomplete procedures or incomplete information, all the contents that need to be corrected must be notified in writing. If the matters accepted are not within the scope of the duties of the person in charge of the first question, the person in charge of the first question shall be responsible for directing the client to the specific staff.
Third, the implementation of the time-limited and time-out default system window, when accepting the examination and approval service matters, issue a notice of acceptance to the applicant, and complete the application within the time limit of commitment as soon as possible according to the approval process. If there is no justifiable reason for the timeout, it shall be deemed By default, the applicant is required to complete the relevant approval procedures, and the resulting consequences are the responsibility of the receiving window unit.
IV. Implementation of the joint examination and approval system Where the examination and approval items involve fixed assets investment projects of more than two examination and approval units, the relevant departments of the central organization shall implement joint approval. Through joint exploration, joint review, joint review meetings and other systems, the examination and approval process will be reduced and the efficiency of examination and approval will be improved.
V. Implementing the whole agency system to implement the agency service system for major investment projects, investment promotion projects and industrial park enterprises, provide full agency agency services, and arrange special personnel to be responsible.
6. Adhere to the enthusiasm of administration according to law. Adhere to the concept of “approval is service, power is responsibility”, act in accordance with the law, and serve with enthusiasm, so that “acceptance and consultation are as enthusiastic as life, acquaintances are amiable, cadres and people are as respectful, busy, Just as patience in leisure, come and receive in the morning and evening, to provide high-quality and efficient services for enterprises and the people.
Seventh, open the complaint channel to open a complaint phone and online complaint column, complaints phone: 8800012. A special person is responsible for accepting complaints from enterprises and the public, insisting on the fact that there are complaints and complaints, and everything is echoed.
8. Implementing the system of accountability for violations of one-stop handling, first-inquiry, first-information, time-limited, time-out default, joint approval, etc., as well as units and individuals that are not standardized, unsatisfactory, and arrogant, will follow The relevant regulations are dealt with seriously.
County Administrative Service Center

recommended article

popular articles