Secretarial knowledge > Responsibility

Waiter post responsibility book

In order to improve economic efficiency and service efficiency, the waiter's post responsibility booklet waiter's post responsibility statement fully implements the principle of “who is in charge, who is responsible” and “who is responsible and who benefits”. This responsibility book is specially formulated. I. Term of liability: 2010. From March 1st to December 31st, 2011. 2. Responsibilities: 1. In the work, we must strictly abide by the various health systems, wear uniforms, work cards, and dress neatly. Dignified, generous and enthusiastic. 2. Receiving passengers must take the initiative to greet, warmly receive, patiently explain the propaganda, on call, and open the door in time. 3. The waiter must stick to his post and be loyal to his duties; he will not leave late, go to work unclear, and will not pick up after work; if he does not arrive, he will not go to work. 4. When you go to work, you must do “Ten”: don’t leave your job; don’t sleep; don’t do private work; don’t chat; don’t read books; don’t watch TV, don’t stay with relatives and friends; room keys don’t pay with others Use; do not occupy public property; good security, leaking the shop; no children. 5. Do not joke, argue, quarrel, or make trouble with the guests during work. 6. For non-work reasons, do not enter the room to sleep, take a bath, watch TV, etc. 7. The toilet, stairs and aisles are clean and hygienic, the windows are clear, and the surrounding environment must be free of spider webs, no dirt, stagnant water, ash, peels, and burrs. 8. When the passenger leaves the store, the on-duty personnel must check the room, find the equipment is poor or damaged, and find out the responsible person. If the passenger is responsible, the early passenger should be responsible for compensation, otherwise the duty officer should compensate. 9. Take care of public property, reduce consumption, save water and electricity, do not open idle lights, especially when it is late at night, check it, clean the floor, clean the water, turn off the water and electricity, and take a break. Responsible for the lights and water on the floor. 10. Pay close attention to the floor and room movements to ensure the safety of the floor and report the security personnel when suspicious persons are found. 11. Do not play cards and gamble during work hours, do not introduce, allow women to engage in prostitution, drug abuse, etc., do not quarrel with colleagues, fight and fight. 12. Treat guests at the time of duty to be polite and polite. If there is a complaint from a passenger, no matter what reason, record the violation once. Third, the post economic task 1. Conference income, the unit accounted for 30%, the main class accounted for 50%, the remaining two classes accounted for 10%; The registrar, security, and waiter's leave on the same day if the income is higher than 350 yuan, only 350 yuan, less than 350 yuan according to the actual income; the registration room for each passenger's accommodation deposit, must be handed over to the next day shift. 3. When the floor attendant completes his or her job, the three-person monthly economic task is 30,000 yuan. 1) Complete the economic task: send fixed salary and live wages. 2) Unfinished economic tasks: send fixed salary and live according to the proportion of the total tasks completed. The salary exceeds the economic task: the 2% of the excess task is calculated and distributed. During the work period, the violation of the post responsibility is stipulated, the penalty is 10 yuan for one violation, the second time for violation of the discipline is 1 time, and the year-end award is cancelled 9 times in the first quarter. The year-end award is cancelled 18 times. 5. If the law is violated in violation of the provisions, in addition to the punishment of the negative unit, the other shall bear the corresponding legal responsibility. For people to the above content, they will strictly abide by the implementation, and if there is a violation, they will be punished accordingly. ********** Hotel legal person: responsible person: March 11, 2011

recommended article

popular articles