[Boutique] shopping guide internship report

Part 1: Shopping guide internship report

The xxx internship was over, and I learned a lot of knowledge that I couldn’t learn in class during this week’s internship. Now I will make a summary of the work of this week's practice.

Practice is to apply the theoretical knowledge we have learned in school to objective reality, so that the theoretical knowledge we have learned can be useful. If you only learn not to practice, then what you learn is equal to zero. Theory should be combined with practice. On the other hand, practice can lay the foundation for finding a job in the future. Through practice, you can learn something that you can't learn in school. Because of the different environments, people who come into contact with things are different, and what they learn from them is naturally different. Learn to learn from practice and practice from learning. Moreover, under the rapid development of China's economy, the demand for talents will become higher and higher. We should not only learn the knowledge we have learned in the school, but also constantly learn other knowledge from life and practice, and continue to arm from all aspects. Only in this way can we stand out in the competition and express ourselves.

Spider King Shoes Store promotes “100% Customer Satisfaction Service”. Promote health, leisure, return to nature, green and environmental space and service concepts in the terminal store. This event attaches great importance to the exhibition: from matching products, store decoration, props configuration, light color, to store product mix, music atmosphere creation, quality service, information feedback system in place, everyone's atmosphere in the store. Very active, shoes are more complete than other stores, fashionable. However, this activity did not drive the growth of sales, but it was still in the confusion of sales difficulties... It was just the off-season, and the business was more cold. So in the days when I was idle, I took full advantage of the free time to learn the cashier and warehouse management, and I was able to skillfully operate the two computer systems of the cashier and fill out the Operational Profile Daily Report. For example, the cashier must call back every day to make a historical consumption record; the shopping guide must make a customer record, carefully fill out the customer information card, which is conducive to the development of VIP customers; warehouse management must make a detailed account of 3 accounts every day, daily value record MA7 transaction Compared with the analysis, it can be seen from the analysis of the MA7 transaction ratio that the MA7 transaction ratio from Monday to Friday is significantly lower than the weekend holiday. At the Spider King store, the team leader gave me the opportunity to fully exercise, so that I can be responsible for a single point and account every day. Later, many items in each area, as well as regular delivery, replenishment, and retiring, added difficulty to the account, and I was able to do it accurately. The store is changing display every day. After a period of exercise, I was able to introduce the product to the customer alone. The clerk here is very young, and everyone gets along well. When you are in the off-season, you can learn from the experienced shopping guide to enrich yourself. After obtaining the company's permission, we can set up temporary training classes and morning military training in the store every day. The promotion of the shopping guide also boosts the enthusiasm of the employees. It can also be seen from some small things selling shoes that it is a pleasure to treat customers with sincerity and sincerity. I also met many foreign customers in the store. I greeted them with a sweet smile and sincere service. They all showed thumbs up and said to me, "VERY GOOD!" These are all positives for my work. I am proud! The five-month shop life has taught me a lot and enriched myself. But I found that the best boutiques have five basic solid pillars that create value for customers in five interlocking areas. provide the solution. For example, as a store manager, it is not enough to ensure that the quality of the clothing being sold is good. You must hire sales people who can help customers find fit and good attitudes. They need to have a wealth of expertise and expertise; such as hiring professional staff to provide delivery services to customers, and will be happy to accept special orders. . Of course, the guide must pass the training of each period; determine the training objectives. For example, a. Service skills training. b. Commodity knowledge and management training. c. Shopwork skills training. d. Ideological training. In this way, the comprehensive quality of the shopping guide can be improved, sales performance or

The service level will be improved, and it will be more conducive to teamwork. Real respect for customers. It is necessary to have a positive working attitude, neat goods, reasonable placement, and commodity price lists. Clear price. Establish emotional connections with customers. Give customers the feeling of proximity, love and trust. I am familiar with some basic skills that are close to the customer: the “three-meter principle” means that customers can greet customers with smiles and eye contact when they are three meters away. Proactively greet customers. The shopping guide should also pay attention to: a. The customer's expression and reaction, observe the words. b. Be cautious when asking questions, and avoid personal privacy. c. The distance to communicate with customers should not be too close or too far.

Internship is an experience that every student must have. It enables us to understand society in practice and to consolidate knowledge in practice. Internship is a test of life. It allows us to learn a lot of knowledge that we can't learn in class. It has broadened our horizons and gained insights, laying a solid foundation for us to move further into society in the future. It is also the first step in our journey to work.

Through these days of internships, I have been able to exercise and improve myself, especially to develop my own vision and understand an environment that I have never understood, which has benefited me a lot. At the same time, it is also clearer and affirmed the direction and goals of future study. Perhaps I, a college student who is not ignorant of the world and is not deeply involved, still has a distance from maturity, which encourages me to constantly learn and train myself!

Part 2: Shopping guide internship report

This winter holiday is the first winter vacation since I went to college. I did my first job in life. For me, I have fun and pain. But on busy days, people can feel the joy of seeking knowledge! Although this month's work makes me feel very hard, but my ability to exercise a lot. And I learned a lot of things that I couldn’t learn in my textbooks. Through a month of practice, I have gained some experience about the social grassroots. This social practice made me understand the truth of being a man and a person. I think it will be used for life, the most valuable asset in my life.

I deeply understand that it is not easy for a person to be outside. Just entering this store, I am a newbie. Not to mention a student at school. The shopping guide and the store manager in the store are people who have worked for many years. This makes me feel powerless. When I first started working, I was first arranged by them to a high-end store. Because their store is a national chain. This large supermarket has two of their stores. Just the high-end store lacks people, so I was arranged to start a shopping guide here. Maybe it was because I did the sales for the first time, so I didn't have any work experience. I started to learn from other shopping guides in the store. Working with me is a Guangxi girl, she is as big as me. But very speaking. Know what to say on what occasion. Worked with her for 3 days. There are new people to apply for. So I was transferred to make a shop. It is also a cheap store. There are more people coming and going in the store. Busy for a few days. The work of these days has been very successful for me. Because I am a very introverted person, I actively learn from other shopping guides. Gradually, I can take the initiative to say hello to the guests and introduce them to the outside products. I walked out of my first step.

Knowing how to greet guests when they come to the store, the next step is to familiarize themselves with the products and prices in the store. Also know the purpose of each product, know how to advertise. Learn to recommend them. Opinion jewelry should also know how it and clothing should be matched, as well as color matching. What skin is suitable for wearing any color jewelry. What kind of accessories are more suitable for those who are fatter or thinner? This time I transferred to this cheap store, I really feel that I am improving day by day, which makes me feel very fulfilled. On week 5, week 6. Sunday, the three days were a little more, and the store was busy. When I am busy, I feel that time passes quickly. Unconsciously, the day is over. Life is full of ups and downs in the days of working. Vaguely remember, an aunt was talking to her when she bought the card, a couple of cards worth 48 yuan, she finally bought it. I was very happy to talk to Auntie. At first she didn't know which card she was wearing, so let me introduce her. I told her that her face and her short hair are suitable for wearing the card. I patiently introduced it to her. Although at the end, she was a bit reluctant, maybe she was too expensive, I praised her from the heart, really wear that good-looking, Aunt looked at me and said: "Okay, I will buy it for you." "". Finally, at the checkout, she boasted to the store manager that "the little girl is really good!" We waved and smiled as we walked. I am really happy in my heart. From this incident, I also understand that no matter where you go, service attitude is first. Regardless of whether this guest really wants to buy your product, be sure to show her the temperament, recommend it, and praise her from the heart. In fact, I am also making progress. The guests in the store are all different grades. Here, I can reach people of all kinds. Because Shanghai is an international metropolis, foreigners from different countries are often seen here. In the store, the only thing that makes me proud is that I can understand some English than other employees. I remember that I was first contacted by an American woman. I am very happy to say hello to her in English, because my English is only a fur, so I can only translate Chinese in English and translate them in English. Then we use the hand to draw, from our actions. pronunciation. You can also gradually understand the meaning of the other party. Secondly, there are Filipinos, a couple in Hollywood, a few blacks, Japanese, Korean students, and they are simply communicating in English. I also deeply felt the importance of English. With foreigners, you will feel the pronunciation of our usual school, too non-standard! Communication with foreigners made me determined: I must learn English well! Their friendship really makes me admire, It is worth learning.

The university is a place to educate me, nurture me, and hone my holy land. I am very honored that I can live here. Being able to connect the school's Reed knowledge with the society, society is a good exercise base. Practice is the best way for students to contact the society, understand the society, and use the knowledge they have learned to practice themselves. Social practice activities provide a wide range of contact with grassroots students living in urban ivory towers to understand the opportunities at the grassroots level.

Hard to know life, practice long talents. Through the development of rich and colorful social practice activities, I gradually learned about the society and broadened my horizons. Grow up his talents and recognize his position in social practice activities. I found out my own deficiencies and can objectively evaluate my own value. This invisibly gives me a correct positioning for myself and enhances my confidence and perseverance in studying hard. As a college student, I am about to embark on the society. I should go to the society early, understand the society, and adapt to the society.

Go out of the campus and embark on the society. We have written a satisfactory answer sheet. Although, this social practice is just a very simple job. For college students like us, everyone can do it. But in real life, there are many specific problems that we need to face and we need to deal with them. These problems are actually the problems we often encounter in our lives. However, in the past, these problems had parents and teachers to help us deal with them. Through this social practice, I know: What we have to do in real life is not only whether we can do the job, but also whether we can face this job with our own enthusiasm. .

During this period, I was able to develop a character that could not be scared by it, no matter what difficulties it encountered, and never gave up. In order to realize its own value, people must have a tenacious character, a diligent and hard working style, and they also need to have a positive attitude at any time. In this way, you can achieve no matter what setbacks and difficulties, you can overcome them. Even if you encounter failure, it is short-lived. You can absorb the lessons and stand up again.

Mencius said: "The sky will be reduced to the people of Sri Lanka. It must first bitter its mind, labor and bones, and hungry for its skin. So I think this kind of experience is my wealth and will continue to benefit in the future life.

Part 3: Shopping guide internship report

When the instructor during the internship made me deeply understand the importance of teamwork, one's strength is very limited, because it is the cohesion and unity of the strength of all employees, in order to create better performance.

The internship business process of the clothing guide:

Store process: pre-business preparations - change work clothes, wear work cards, check grooming instruments - clean up the goods shelves - participate in the morning meeting - business start - ready to open - display portfolio planning - reception customers - Greeting customers - paying attention to customers - displaying goods - introducing goods - verifying bid opening - checking documents - packaging goods - delivering goods - other supporting products - sending customers thank you - after business - accounting audit - - Environmental sanitation - regular organization - environmental clearance.

In the sales process, my feeling is that all sales are the same, but the products sold are different, so how can we improve our sales skills after mastering the product knowledge. I think I have summarized the following in two internships:

1. Preparation for mental state. 2, the preparation of the body. 3. Preparation of professional knowledge. 4. Preparation for customers.

When the instructor during the internship made me deeply understand the importance of teamwork, one's strength is very limited, because it is the cohesion and unity of the strength of all employees, in order to create better performance. I have honed my will and got a real workout. I learned a lot of truths and methods for people, learned and treated people well, and learned to encourage myself all the time, so that I can always maintain a good attitude of self-improvement! This also makes me understand a lot of things, understand the hardships of survival, work Hard work, correcting the bad mentality of the past that does not cherish the labor of others, but also understands the complexity and diversity of society. In order to better understand the society, adapt to the society, and integrate into the society, we must constantly learn new knowledge, use it reasonably in the internship, constantly improve our physique, exercise our abilities, and make ourselves neutral in the fierce competition. Invincible.

At this moment; the most profound feeling that is about to face graduation is that no matter where you start, no matter what kind of work you are doing, careful and meticulous work attitude is the basis of success.

The duties of the guide:

Selling goods is a natural responsibility of the shopping guide, but making a good guide is not just about selling the goods. Since sales are related to both buyers and sellers, from the perspective of customers and businesses, the duties of the guides include the following aspects.

From the customer's point of view, the guide's job is to help customers make informed choices when shopping. Therefore, the job responsibilities of the shopping guide include two aspects: providing services to customers; and helping customers make the best choices when purchasing goods.

The first is to provide services to customers. Since the customer can select the products they need from multiple brands, it is very important for the shopping guide to treat the customer with courtesy and enthusiasm.

The second is to help customers make the best choice. The customer is not an expert, and does not understand the advantages and benefits of the product, and the customer faces many commodities and does not know which product is most suitable for him. On the basis of understanding the psychology of customer demand, the guide purchaser believes that the purchase of a certain commodity can make him get the most benefit. A shopping guide is a mentor, consultant, and staff member of a customer who purchases goods. Whether the customer can buy the right product depends largely on the purchaser.

How can a shopping guide help customers?

Ask customers about their interests and hobbies;

Help customers choose the products that best meet their needs;

Introduce the characteristics of the goods to the customer;

Explain to the customer the benefits that will be brought to him after purchasing such goods;

Answer customer questions about the product;

Convince the customer to make up his mind to purchase this product;

Recommend other goods and services to customers;

Let customers believe that buying such goods is a wise choice.

As a shopping guide, when thinking about customers, they want to think about the needs of customers, and think about the interests of customers, rather than simply selling products. Don't "sell for selling goods", but "sell for serving customers."