Personal study report essay

Shenzhen Airport Station is an advanced model model unit of Shenzhen Terminus. It was established on January 5, 1993. In 1998, it was transferred to the vocational reform station. It is located in Shenzhen Huangtian International Airport, Bao'an District, Shenzhen. It is under the system of construction. It has Fuyong checkpoint under the jurisdiction of Shenzhen International Airport, Fuyong Wharf. Entry and exit border inspection and monitoring tasks for passengers, employees, aircraft and ships entering and leaving the terminal. In 2006, the company achieved excellent results in the border check-in and inspection work at the Shenzhen General Station. Now the number of daily flights is 38, and the total number of inbound and outbound passengers has reached 1.6 million. It ranks in the forefront of the total station and has been commended by the Shenzhen Municipal Port Administration. And rewards, in the development of the airport station in recent years, with the strong support of the Sixth Bureau of the higher-level department, the central station, the local government and relevant economic departments, through the strengthening of grassroots infrastructure, gradually improve the port facilities, increase investment in science and technology, and refine Port management, strong team management, paying attention to the collection of intelligence information, implementing humanized services, improving service quality in an all-round way, further expanding the function of the port, and achieving the effect of speeding up customs clearance and creating a model port model.

First, management refinement, according to the rules

The service management is strict and orderly. Shenzhen Airport Station International Airport, Fuyong Terminal, Aviation Oil Terminal, etc., the passenger inspection site set the stationmaster to the inspector's responsibilities hierarchical, each level has their own management permission, the captain's management authority is weaker, but can adhere to the rules and regulations, Strictly implement management requirements, never “release” when encountering problems or unclear situations, and promptly report to the decision-making level, and quickly respond to the decision-making level. No higher-level instructions will not be privately “accommodated”. It fully reflects the management norms of disciplines and inspection stations, strict discipline and good work style. In the actual work, the station police can be able to dress uniform standards, words and deeds and civility. The inspectors are fluent in Mandarin and Cantonese, and quite a part of them are better in English. They have shown good cultural quality in their work. The leaders of the station respect each other, but the superiors are strict and strict with the lower level, and they criticize when there are problems and mistakes. The overall management level has made great progress before the professional reform, and now basically eliminates the uncivilized phenomenon such as Le, Na, Ka, Yao, Na, and Yu.

It is a training and learning program. In the office building of the station office, the inspector's study room was set up, and the office furniture and the cabinet were uniformly equipped. The file binding was neatly arranged and placed in a reasonable and orderly manner. The photos of illegal and criminals, vehicles and articles seized over the years have been bound into a book to show the results of the work. The samples of new documents that have been imported and exported from the port over the years have been copied and saved. At present, more than 100 national passport samples have been collected, which facilitates new entry. The police inspector learns. Another notable feature is the uniform hanging of the wall panels, which are labeled according to different needs. There are rules and regulations, requirements for content, common passport analysis and anti-counterfeiting features, certified anatomical maps, e-channel fingering schematics and inspection and inspection key projects. There are standard icons such as salute, standing, running, etc. Through the description of the wall chart text, the learner can see at a glance, with simple and clear features and strong practicality. With the lectures, we will achieve the goal of easy understanding and quick grasp. It can be seen from these that the research department of Shenzhen Airport Station pays great attention to the collection of problems in the work, pay attention to details, and go to the wall in time to ensure that the inspectors can understand and understand, and reflect the importance and concern of the business research mechanism. The results are remarkable.

It is a good supervision and control mechanism. In the port study and observation, we found that the Shenzhen Airport Station Airport and Fuyong Terminal site each suspend the suggestion box and the third-level complaint phone. The suggestion box is the inspector of the station complaining about the use of the leadership of the team, and the leader of the station personally unlocks the check every week. The third-level complaint phone is for inbound and outbound passengers. The location of the supervision facility is properly placed and the style is novel and convenient for complaints. It can be seen that in the daily work, the passengers are supervised by the inspectors at the same time. If the inspectors have unfair places, the passengers have the right to complain. If the team leader has unfair places, the inspectors have the right to complain. Such a supervision and control mechanism ensures that work is open, fair, equitable and transparent.

The intelligence information is relatively perfect. Shenzhen Airport Station pays great attention to the collection of intelligence information, and strives to make the content accurate, clear and timely. They are not only concerned about the dynamics of airports and ports, but also pay attention to the major situations in their peers. During the exchange of visits, we often asked us about some work dynamics, identification information, anti-smuggling information, and sometimes “knowing the truth”, and repeatedly proofread the content, and the timeliness is very strong, and some of the information they have. The speed of the news made the comrades at our active duty station surprised. They have also asked for the exchange of information between the two sides. This fully reflects the importance attached to the information and information of the job-reform station, and tries every means to get what they think is important.

It is the publicity report in time. In this campaign to improve the level of border inspection service, the Shenzhen Airport Station tracked the video and took photos. The contents of the bulletin board in the travel inspection office and the immigration hall are kept up-to-date, reflecting their work status and improving the level of border inspection service. It can be seen that the vocational reform station pays great attention to the propaganda and reporting work. The article is organized by

Second, science and technology, police, everywhere

It is the highly scientific and technological control system of the command center. The command center of Shenzhen Airport Station covers an area of ​​about 120 square meters. The central air conditioner regulates the indoor temperature. The indoor is composed of computer, TV wall, LED display, telephone and walkie-talkie. The first is the TV wall. The middle main screen consists of 16 docking flat screens. It can view 16 different screens separately, or adjust to display 4 different screens at the same time, or adjust to a large screen. Realize the picture "infinite magnification", high-definition display. There are 20 flat-panel TVs on both sides of the main screen, which are equally divided to the left and right sides. The central control pan/tilt is controlled by seven computer mainframes, all of which are displayed on a 17-inch liquid display. All-round 24-hour stereo monitoring is implemented on the port site, and each channel is monitored accordingly, and multi-angle monitoring is implemented in key areas. Through the monitoring screen, the monitoring personnel can observe the overall situation of the outdoor, find suspicious situations, monitor the indoor inspectors, and get timely contact.

It is the systemization of network communication. In terms of network communication, the inspectors in the station are equipped with wireless intercom and wireless reception of the team's duty room to reach the front and rear at any time. At the same time, the team leader is equipped with a wireless intercom device, which is within reach and timely. An alarm is issued; each of the staff outside the station is equipped with a walkie-talkie, and the instructions are promptly communicated to the various positions on the site. If there is a situation in one position, the whole audience can be alerted; the relevant leaders use the mobile phone to communicate in time even if they are not at the scene. Happening. The network communication layer covers, horizontally and vertically intersects, realizing a modern communication network without blind spots, all-round and systematic.

Third, multi-party investment, strong support

It is a time-based work and salary increase system. Shenzhen airport station inspectors are on duty, 24 hours on duty, can sleep in the lounge when there is no task at night, and normal duty when there is a flight, but in addition to the normal salary, each person pays another 100 yuan per night, from the station Uniform distribution; during the holidays, additional work, salary subsidies are added, which is conducive to fully mobilizing the enthusiasm of the inspectors to ensure that all work is completed in a timely manner.

It is the equipment and equipment guarantee system. The inspection equipment, equipment, vehicles and clothing of Shenzhen Airport Station are guaranteed by the higher authorities. Compared with the active duty station, these aspects are updated more and faster. This exchange of visits has learned that only the research team certificate research laboratory has 3 sets of text instruments, and other auxiliary advanced instruments, with a total value of more than 10 million yuan, all of which are distributed by superiors. At the same time, Shenzhen Airport Station also seeks assistance from local governments and related companies as needed, adding general equipment with small value and small amount to meet the items that are not distributed but work needs.

Fourth, people-oriented, show services,

It is the channel setting to consider all. After years of development, port construction has achieved remarkable results. The airport passenger check-up facilities are complete, the channel setting is scientific and reasonable, and it can provide excellent service and strict inspection. The overall entry is divided into two parts, namely the ordinary passenger passage and the VIP passenger passage. The number of ordinary passenger passages is large, which is convenient for mass passengers. There are two VIP passenger passages for important people and courtesy people. The building is better, bright and spacious, and there are rest seats and other items. The exit site channel is divided into two levels, the ordinary passenger passage and the VIP passage. In this way, better service is implemented.

It is full of on-site service facilities. Passengers check the scene, set up a multimedia publicity system, and continuously broadcast the procedures for entry and exit procedures; at the same time, set up automatic exit and exit card machines, etc., for the convenience of entry and exit passengers to extract entry and exit cards; on-site full-time patrol police for passengers Provide security; the company is equipped with a full-time cleaning staff, responsible for timely cleaning of garbage and public toilets. The setting of these facilities provides a humanized service to ensure the smooth customs clearance, convenience and comfort of the inbound and outbound passengers, and reflects the humanized service concept.

Although there is no deep understanding of the exchange of visits in one day, through the introduction of the Shenzhen Airport Station, on-the-spot observations and learning exchanges with leaders and inspectors at all levels, it seems that the work shows the development results. It provides useful inspiration for the implementation of improving the quality of border inspection services for active duty stations. First of all, we should further increase investment in science and technology and fully implement the science and technology police. Secondly, the management and education of the inspectors should be strengthened, all kinds of applied knowledge should be cultivated in an all-round way, and the quality of inspectors should be comprehensively improved. Third, we should strengthen ties with local governments, play an active role in port construction, and provide comprehensive humanized service facilities. Fourth, we should solve the practical difficulties in the border inspection work, increase the logistics support, and provide a hardware foundation for the excellent service of the inbound and outbound passengers. Fifth, a rapid response mechanism should be established, equipped with appropriate equipment, tools and equipment to ensure the safety and stability of the port. Sixth, we should continue to strengthen exchanges and visits to each other, broaden our horizons, increase knowledge, learn good experience and practices, and lay the foundation for accelerating better services.