Telecom new employee internship summary

Through this four-month internship, I gained a lot. During the internship, I was divided into three stages. In the two months of the xxx store, I learned the operation of the customer relationship management system, and I was familiar with the services of the business front desk, the packages of the telecom products, and The newly received cdma package, through this stage of study, I was able to face and respond to customer complaints and requests, and I also learned the service specifications and service attitude while learning the telecommunication business, enriching me. Social experience that was previously unsuccessful at school. The next step is the internship in the equipment maintenance and installation monitoring group. The internship at this stage is mainly to understand the network structure of telecommunications and the implementation process of various services, and to know the process direction and process of various work orders such as the change of the machine disassemble business in the 97 system. The operation of each department , understand the implementation steps of various services, know the composition of the telecommunication network, device type, function, and implementation of business functions, understand the alarms and processing steps of various devices, know the fault handling department , time limit, process, and I was able to send a single order. Through this stage of study, I learned the basic network management and data entry business, and under the guidance of the teacher, I visited the computer room and learned more about what I learned. The third stage is in the customer support room. I have studied the global eye business process and fault dispatching program, and learned about the types of global eyes, and learned the recording of the previous stage in the equipment maintenance group. In-depth understanding.

The four-month internship ended very quickly. I learned a lot of things and left a lot of regrets. The processing skills of the complaints that I wanted to study again were forced by time and I could not learn. . During the internship, the relationship between the colleagues was harmonious. The teachers and leaders were very concerned about our new employees. Not only did they give great care in business and life, but I felt the warmth of home. I hope that I can have a new beginning in my new position and welcome new jobs with a new look.