Hotel insurance all work summary of 2019
I was transferred to the xx hotel on December 1, XX, and all of them have been employed for 12 months. Although the working time is short, but fully carry forward the spirit of studying while working, successfully completed the xx hotel XX year of fire safety work and the temporary tasks assigned by the hotel superior.
The work of XX is now summarized and described as follows:
First, the basic work:
When I first took over the insurance, I found that the employees in the department were not active in work, the work coordination ability was poor, and the work responsibility was not strong. From time to time, there were frequent shortages, missing posts, dozing off, work was not deployed, the management was not asked, and the questions were not asked. The phenomenon of doing it and the mobility of personnel work are not flexible. After nearly a month of observation and thinking, I decided to start with the mentality of the employees. Adjust the work mentality of employees, actively communicate with each other, help employees establish self-confidence in their work and cultivate their team awareness and business skills. In the work, we constantly encourage employees to continuously cultivate employees and learn from each other's strengths. As the head of the department, he insists on setting an example and insists that the leadership of the work is at the forefront. Appropriate rewards for security workers who work actively and study hard. Those who do not seek advancement and passive absenteeism will be removed from the department and will never be merciless. In addition, the applicants should be strictly interviewed, and the candidates who have reached the standard of failing to meet the full employment standards should not be used and the new employees should be given appropriate work pressure to adapt to the job as soon as possible, and to achieve hierarchical management and layer-by-layer refinement. .
The above working methods have achieved great results and laid a good foundation for future work.
It is based on a stable and good working attitude, and all employees are assisted by all departments from January 1, XX to December 10, XX, in addition to the daily work of the department, to order food, carry goods, site construction, rescue and disaster relief. The total number of temporary tasks was 457, handling 3 complaints from customers, assisting the public security department in conducting public security work 6 times, handling 1 civil case of hotel staff, receiving 13 inspections of public security fire related units, and participating in municipal fire training 1 times. 11 municipal and district anti-security conferences were held. In addition, the 100-day security activities organized by the Group Management Center of XX Group and the 11-day monitoring installation supervision work from November 12 to November 22, XX were successfully completed, and were supervised by the hotel management company and the various departments of the hotel. Affirmation of all relevant units.
Second, the registration of documents:
The scope of the work involved in the insurance is as large as the safety of the entire hotel, as small as the information of the department. From January 6th, XXth to March 31st, XX, in addition to the actual work needs of the hotel, the registration and maintenance of all duty registration books, the protection of all parking registration books, the guest baggage access registration book, the fire equipment inspection record form and Hotel safety fire prevention plan, hotel fire emergency plan, hotel emergency response plan. All instruments are registered and used, and will be rectified according to actual needs. After the individual registration books are used up, they will be checked and saved by the department head.
At present, because the hotel management company is a social service industry, employees in various departments have changed frequently. In mid-November XX, I prepared fire training materials and hand-made slide teaching templates. It was decided to conduct a fire training for all employees of the hotel management company in conjunction with the actual situation of the hotel management company before the arrival of the World University Games in XX. The purpose is to let all employees know about the hazards and emergency disposal of fires, familiarize themselves with the fire management organization of the hotel management company, and know what should be done and how to do in the event of a fire.
Third, the main problems:
1. In XX year, the training of all employees was insufficient, mainly in the courtesy of courtesy and the general maintenance of equipment used in all. In XX, we increased the training of all new and old employees, and began to modify the training materials. Moreover, according to the actual situation, the new maintenance and fault registration of all equipments shall be prepared, and the approval shall be reported before use and shall be included in the handover after use.
2, to ensure that all management work should expand the humane management system, mainly to experience the leave system for the sick person's sick leave and leave, to avoid management of passive and mechanical.
3. The work order is not strictly prohibited, and the work is strictly carried out under the principle of strict hierarchical management. The work of grading deployment will be implemented to every day and every person, and the importance of grading deployment work will be upgraded to an important basis for assessment.
4. Report to the General Manager Office, try to change the previous management model and management system, reverse the concept of managing this term, and truly lead employees with flexibility in thinking and action.
In XX, xx hotel security has set a new goal for itself, and will be pragmatic and innovative under the leadership of the hotel management company, and resolutely complete the tasks assigned by the superior.
The year XX is coming to an end. Here, in order to thank the general management office of the hotel management company and various departments for giving care and help to the department during the year, I only wish all the security guards on behalf of the xx hotel and wish all the staff of the hotel management company and all the staff of the department. Happy, good luck!
The work of XX is now summarized and described as follows:
First, the basic work:
When I first took over the insurance, I found that the employees in the department were not active in work, the work coordination ability was poor, and the work responsibility was not strong. From time to time, there were frequent shortages, missing posts, dozing off, work was not deployed, the management was not asked, and the questions were not asked. The phenomenon of doing it and the mobility of personnel work are not flexible. After nearly a month of observation and thinking, I decided to start with the mentality of the employees. Adjust the work mentality of employees, actively communicate with each other, help employees establish self-confidence in their work and cultivate their team awareness and business skills. In the work, we constantly encourage employees to continuously cultivate employees and learn from each other's strengths. As the head of the department, he insists on setting an example and insists that the leadership of the work is at the forefront. Appropriate rewards for security workers who work actively and study hard. Those who do not seek advancement and passive absenteeism will be removed from the department and will never be merciless. In addition, the applicants should be strictly interviewed, and the candidates who have reached the standard of failing to meet the full employment standards should not be used and the new employees should be given appropriate work pressure to adapt to the job as soon as possible, and to achieve hierarchical management and layer-by-layer refinement. .
The above working methods have achieved great results and laid a good foundation for future work.
It is based on a stable and good working attitude, and all employees are assisted by all departments from January 1, XX to December 10, XX, in addition to the daily work of the department, to order food, carry goods, site construction, rescue and disaster relief. The total number of temporary tasks was 457, handling 3 complaints from customers, assisting the public security department in conducting public security work 6 times, handling 1 civil case of hotel staff, receiving 13 inspections of public security fire related units, and participating in municipal fire training 1 times. 11 municipal and district anti-security conferences were held. In addition, the 100-day security activities organized by the Group Management Center of XX Group and the 11-day monitoring installation supervision work from November 12 to November 22, XX were successfully completed, and were supervised by the hotel management company and the various departments of the hotel. Affirmation of all relevant units.
Second, the registration of documents:
The scope of the work involved in the insurance is as large as the safety of the entire hotel, as small as the information of the department. From January 6th, XXth to March 31st, XX, in addition to the actual work needs of the hotel, the registration and maintenance of all duty registration books, the protection of all parking registration books, the guest baggage access registration book, the fire equipment inspection record form and Hotel safety fire prevention plan, hotel fire emergency plan, hotel emergency response plan. All instruments are registered and used, and will be rectified according to actual needs. After the individual registration books are used up, they will be checked and saved by the department head.
At present, because the hotel management company is a social service industry, employees in various departments have changed frequently. In mid-November XX, I prepared fire training materials and hand-made slide teaching templates. It was decided to conduct a fire training for all employees of the hotel management company in conjunction with the actual situation of the hotel management company before the arrival of the World University Games in XX. The purpose is to let all employees know about the hazards and emergency disposal of fires, familiarize themselves with the fire management organization of the hotel management company, and know what should be done and how to do in the event of a fire.
Third, the main problems:
1. In XX year, the training of all employees was insufficient, mainly in the courtesy of courtesy and the general maintenance of equipment used in all. In XX, we increased the training of all new and old employees, and began to modify the training materials. Moreover, according to the actual situation, the new maintenance and fault registration of all equipments shall be prepared, and the approval shall be reported before use and shall be included in the handover after use.
2, to ensure that all management work should expand the humane management system, mainly to experience the leave system for the sick person's sick leave and leave, to avoid management of passive and mechanical.
3. The work order is not strictly prohibited, and the work is strictly carried out under the principle of strict hierarchical management. The work of grading deployment will be implemented to every day and every person, and the importance of grading deployment work will be upgraded to an important basis for assessment.
4. Report to the General Manager Office, try to change the previous management model and management system, reverse the concept of managing this term, and truly lead employees with flexibility in thinking and action.
In XX, xx hotel security has set a new goal for itself, and will be pragmatic and innovative under the leadership of the hotel management company, and resolutely complete the tasks assigned by the superior.
The year XX is coming to an end. Here, in order to thank the general management office of the hotel management company and various departments for giving care and help to the department during the year, I only wish all the security guards on behalf of the xx hotel and wish all the staff of the hotel management company and all the staff of the department. Happy, good luck!
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