Summary of the work of the store's loss prevention department
For the work, my summary is "ghost ghost charm, positioning mistakes, exhausted, and support", the goal of the work is "to prevent damage, Hongyi Yiming", unfortunately, this goal has not been achieved.
It is an extremely important year for me and the loss prevention department. The loss of excellent employees, the low management efficiency, the relaxation of the loss prevention business, and the adjustment of the affiliation have forced me to think: the loss prevention department is in the mall. What is a role?
Among the many discussions on loss prevention, what is meant by the description of loss prevention as “consultant”, “coach”, “inspector” and “image ambassador”? It is to clearly establish the position of the Loss Prevention Department in the business activities of the shopping malls, "prevention first, check and prevent integration", and advocate the concept of "all people's loss prevention, group prevention and group governance", so as to control the business risks and ensure the sound development of the enterprise. Wal-Mart set up "ap", and the establishment of "pbl" by CP Lotus. It is the embodiment of this kind of thinking. They set up the asset protection department separately, and supervised and monitored the business activities from various links, thus minimizing losses. Of course, this is only an ideal situation. It may be that most of the supermarkets are still unable to do this step. At least for us, it is impossible to reach this height for a long period of time. However, this should be our loss prevention. An important stage goal of work development.
In fact, there are many difficulties, many problems, and very small achievements. The reasons for this passive adverse situation are many. The most important reasons are: 1. I am seriously inadequate, resulting in insufficient team capacity; The positioning of the damage prevention department is blurred, resulting in separation of the rights and responsibilities of the loss prevention department. Regarding the issue of personal ability, I will attach a resignation report with detailed statements. The train runs fast, all rely on the head to bring, an excellent loss prevention supervisor, should be a foreign talent expert, operation expert, property expert, procurement expert, security expert in a senior talent, it is a pity that I am not, can only touch When the stone crosses the river, it is very easy to make mistakes; the ambiguity of the company's positioning of the damage prevention department is directly reflected in the changes in the affiliation relationship. The over-emphasis of the “peer-to-peer exchange” between the departments at the beginning of the opening period should be the reality in the specific environment at that time. Considering it, it also played some roles, but today it seems to greatly restrain the fists of the loss prevention department, causing the loss prevention department to rely on the superiors and restricting the momentum of positive progress. At the beginning of the opening, the loss prevention department was managed by the customer service department. The loss prevention department had to report to the customer service supervisor and manager, and the superior leaders came forward to coordinate and negotiate with other departments. This is a typical “reporting supervision”; in addition, various factors affect each other directly. It has caused the work of the Loss Prevention Department to lag behind and become a vulnerable department of the mall.
No matter where it is, the human factor is the first, and the loss prevention department is always in a state of serious lack of editing. According to incomplete statistics, the staff of the Loss Prevention Department has reached 110 people since its opening. The normal manpower is maintained at 18 and 19. According to the analysis, the loss of the loss prevention staff is difficult and the recruitment is difficult, mainly due to the following reasons:
1. Low salary. Since the opening of the business, the salary of the loss prevention staff has gone from 800 yuan, 900 yuan, 1100 yuan to 1,380 yuan today, and the increase is not large. The salary market in Hua County does not have strong competitiveness, because in the current living standard, It is not enough for a person to rely on these money to support his family. Of course, for fresh graduates and women, it is a different matter. But can you expect these people to protect your shopping malls safely?
2. Low social status. In the eyes of the world, the loss prevention staff is actually synonymous with "uselessness". The loss prevention personnel are all lazy, unskilled or transitional. They are at the bottom of society and cannot get it. Respect, I have seen many times the customer's loss prevention staff is a "watchdog", which greatly hurts the self-respect of the loss prevention, and this damage is far from being compensated by a "grievance award", so if they are slightly If you have a way, you will not choose this business;
3. The development space is small. There is a lack of vocational training in the shopping malls, and there is a lack of career planning. Many of the loss prevention staff respond to the loss prevention and learning, or have little to do with earning money. It is purely time-consuming, and the management of the store is mostly the department's selection or “airborne”. "The promotion space or development space is quite limited, so they think it is "eat youth meal", and once there is a place to go, never hesitate;
4. The internal management level is low. The company is in a stage of rapid expansion, lacking scientific, reasonable and effective rules and regulations. Even some individual systems consider the interests of the company too much and neglect the interests of employees. In addition, some management lacks management concepts and lacks management means, which makes the relationship between the cadres and the masses tight. The result is the departure of a considerable number of employees;
5. Work pressure is high. The loss prevention staff should stand in the in-situ 5-7 hours, the average toilet is less than 2 times or even less, and the normal physiology of the person is to be excreted every 2 hours, which is for their physical health. Very unfavorable, and the loss prevention staff needs to manage employees, managers and customers from the responsibilities, but the fact is that the management of the loss prevention staff is very pale. First, the management only pays attention to sales and ignores the loss prevention. Other aspects such as safety, discipline, and even other management and administrative personnel take the lead in resisting the management of the loss prevention staff, not to mention the employees. For example, once an employee picks up a package of goods from the import and is stopped by the loss prevention staff, the team leader is specifically looking for it, accusing the loss prevention staff of a bad attitude; not to mention the customer, the customer is God, the loss prevention staff must also Providing services and managing them at the same time raises a problem in that power and identity are not equal, and services and capabilities are not equal. For example, the shopping cart as a service facility provides convenience to customers and stimulates customers' consumption. Customers use it for one-stop shopping, then load the car and leave, but we can't do it because the square is big. The export is more, the staff is less, and the result of the customer's launch is that the shopping cart cannot be effectively supervised, resulting in loss. Our old store has lost at least 20 since the beginning of the opening, which is a considerable loss, so we can only put the shopping cart. Blocked in the store, this directly occupied the business area does not say, it is also very easy to conflict with the customer, because the problem of the shopping cart has been beaten twice by the customer, insults are more common, as a loss prevention staff can not smash The bravery of a moment can only be swallowed up, and this blow to morale is immeasurable. The pressure from all sides makes them mentally exhausted and tired.
6. The employment industry is highly competitive. At present, the economy of Huaxian County is developing rapidly, and a large number of industrial enterprises are influx. The battle for employers has begun. In particular, the processing of large-scale workers in processing enterprises, but also eroded the general resources of the county. In this case, if you want to compete for employees, there is no surprising means.
For various reasons, the loss of the loss prevention staff was serious and the recruitment was difficult. There are 25 existing departments in our department, and there are 21 loss prevention members, including 11 women and 10 men. This structure is very unreasonable, but it is not easy to maintain such a state. Because of the shortage of personnel, it is forced to lower the threshold of employment, and the lowering of the threshold of employment will inevitably lead to unevenness of employees and lower quality. This is extremely unfavorable for work development and missions, such as freight elevators, direct access to the outside world, and the opening of the damage prevention department. If it is not supervised, then the hidden dangers of this kind of goods are self-evident; for example, the degaussing personnel of the clothing department, as long as they are employees, degaussing with clothes, it is ineffective, and the loss prevention department wants to take over is also more than enough; for example, a department needs to carry out an activity. The loss prevention department cooperates, and the loss prevention department does not send people, so it is easy to cause departmental barriers; not only these, the staff is not seriously edited, directly affecting the night value, inspection, station management, personnel management, customer service The development of daily work has greatly restricted the ability of sudden and temporary tasks such as spurs, outfields, and activity security, so that the damage prevention department is gradually marginalized and its influence is weakening. At the same time, it is difficult to improve the quality of personnel. The quality is not high.
In addition, there are other practical difficulties in the loss prevention department:
First, the communication equipment is aging. The loss prevention department is a special department. The communication needs to be timely and effective. The walkie-talkie purchased by the loss prevention department at the time of opening, due to quality problems, and the improper use of some players, caused serious damage, most of which could not be used normally, resulting in insufficient quantity. The inefficient communication has affected the normal operation of the work.
Second, the department's cooperation is not smooth. The performance is that there is a lack of effective communication between departments. For example, the big department of the a department is likely to be a small matter for the b department, the management is not united, and the employees are not united. For example, when the store has troubles, the employees and even the management often have nothing to do with it. When I hang high, I saw a loss prevention person being criticized by the customer for the ticket inspection. When an employee saw it, he applauded with pleasure. This is very abnormal. As the chief of the loss prevention department, I can't blame.
Third, there is no loss prevention office. There is no office location in the loss prevention department, and the materials in the loss prevention department are nowhere to be stored, and a large number of them are lost; the training, assessment and meeting of the loss prevention staff have nowhere to go, which is extremely inconvenient; in case of an incident, the handling is inconvenient.
Fourth, no monitoring room. Monitoring the eyes as a store, its coverage and working methods should be fairly dense, and should be in a state of alert in real time, but now the monitoring layout is unreasonable, unsupervised, almost anyone can see, and the biggest function is also It’s just a video query, which is extremely inappropriate.
Fifth, the layout of the lockers is unreasonable. The performance is that there are too few lockers on the first floor and too many lockers on the second floor, and the lack of maintenance of the lockers, the damage rate is high, which greatly restricts the control of large bags and foreign objects, and also restricts the store to Customer-provided convenience storage service capabilities.
Sixth, the anti-theft device has many sources of interference. The anti-theft device is sensitive to metal objects. Now the anti-theft device on the second floor of the store has little effect on soft magnetics. The magnetic locks and lockers around the anti-theft device on the first floor cause performance degradation, and the false alarm rate and non-reporting rate are high;
Seventh, the way employees enter and leave the field is confusing, and it is a serious situation to bring personal belongings into the work area. In the formal shopping malls, there are strict regulations for the entry and exit of employees. For example, employees are not allowed to bring personal belongings into the work area. They are not allowed to enter the store separately during non-business hours, and need to register in advance, but we have various stores. From the perspective of the convenience of the department, the department often pays no attention to this. Employees sell their activities during non-business hours, which creates opportunities for uncivilized employees, including the fact that employees carry personal items and never stop it. The internal piracy incident, loss prevention, cashier, and supermarket departments are all involved, and this is only discovered, and there may be more undiscovered.
Eight, the internal line is missing. It is hard to imagine how the state of the loss prevention department would be without the players and the inside line would be. From the discovery of the theft, the dishonest people stared at the monitoring probe, stared at the management, and stared at the staff. In this case, there is no insider to catch the thief can only rely on the big luck, this is a kind of sorrow. This reflects a problem, that is, employees do not trust the loss prevention department, because the work of the loss prevention department is not done well, there are too many loopholes, this feeling is very bad, it is a failure.
9. Lack of strong and reliable external public relations. The store lacks a comprehensive network of external relations, including government units and local civil forces. We lack sufficient means and effective deterrence when dealing with many things, and it is very difficult to deal with. Of course, our loss prevention department also lacks such talents.
In the face of this unfavorable situation, I have also shaken, hesitated, negative, very depressed, but something changed my mind, that is the first firefighting games. Although the game was very rough, it received strong support from leaders and departments at all levels and achieved good results. For me, it is even more deeply felt. In fact, the focus of work between departments is different, and people will also If there are disagreements, this is normal. Then it depends on how you face it. This is to test whether your ability to live is strong, test whether your mentality is good, test whether your positive and enterprising spirit is there, understand this, naturally Set goals, and the rest is what you do. In the future, our Loss Prevention Department successively issued the “Trial Measures for the Administration of the Loss Prevention Department”, the “Regulations on the Use of Interphones”, the “Regulations on the Late Clearance”, the “Notice on the Implementation of the “Sixteen Ones” Activities, and the “Prevention of Loss Prevention”. Department of the new staff assessment method, "100% of the damage prevention department", "instructions for the job" and other files, these files are practical, strong guidance, normative, so that staff training has plans, to avoid randomness; Standardize the evaluation, rewards and punishments of the staff of the loss prevention department, avoid the abuse and misuse of the will of the chief executive; standardize the daily work procedures of the loss prevention staff, these measures improve the quality of the loss prevention staff, greatly shorten the distance of the dry group, improve The relationship with other departments has promoted inter-departmental collaboration and achieved certain results.
However, it should be noted that there is still a lot of work to be done in the Loss Prevention Department. Through the analysis and summary of the work experience and lessons, we have set the following work objectives for the year 2019:
First, clarify the positioning of the loss prevention department, confirm the rights and obligations, such as the supervision of employee discipline and the punishment of violation of security provisions; rights and obligations are not equal, then the obligation is difficult to achieve, the loss prevention department's supervision, The right to punish must be clarified in the form of archives, so that we have laws to follow when we work, and there are rules to follow, to eliminate interference from human factors;
Second, enrich the preparation, improve the treatment of the loss prevention staff, improve the entry barrier, and strengthen the training assessment system. Formulate a reasonable preparation, improve the treatment of the loss prevention staff, comprehensively evaluate the business ability, daily performance and customer service of the loss prevention staff, and classify the grades, which are linked to income and welfare, and stimulate the loss prevention staff to actively and work hard. Spirit and passion;
Third, unified, additional equipment, such as batons, intercom communication equipment, etc., from the equipment to protect the loss-keeping staff on duty;
Fourth, establish a fixed facility, store safety assessment and notification system. Formulate fixed-site and store safety inspection registration plans for the store, conduct staged summary analysis and inform the audience;
5. Degaussing personnel and vehicle managers are served by loss prevention personnel. The demagnetizer is a degaussing person and a vehicle manager. One is young, energetic, responsive, flexible, and the second is to achieve departmental supervision. At present, the income of vehicle controllers and degaussing personnel has reached 1,100 yuan and 1,200 yuan, which is basically the same as that of the loss prevention staff. Instead of dealing with the old and the weak, it is better to spend more money on young people, and the effect is better;
Sixth, establish a nighttime overtime approval system. When the mall is working overtime at night, the overtime operation department shall submit an application to the loss prevention department in advance to inform the purpose of the operation, the operation time, the operation personnel, and the nature of the operation. The damage prevention department shall arrange the duty program to carry out the whole process with the supervision and supervision;
Seven, three stores loss prevention linkage. The three stores are regularly and irregularly exchanged work, and carry out competition activities, which are more important than professional quality, than the image of duty, and the effect of work, creating a new situation;
8. Establish a voluntary fire brigade and set up security backbone teams in all departments. The Department of Destruction Prevention takes the lead, and each department draws personnel to form a voluntary fire brigade to implement rotation training and training; each department establishes a security backbone and is responsible for the safety production of the department;
9. It is recommended that the salary and promotion of employees and management should be linked to fire safety and store safety; employees should conduct safety training on a regular basis; safety projects should be established in the salary structure of management and administrative personnel, occupying a certain proportion; The supplier and the associate shall sign the responsibility for safety production; the promotion of the position of the personnel shall be conducted by the loss prevention department for safety training and assessment;
X. Strengthen communication with government departments, liaise with local civil forces, and erect the solemn image of the sacred and inviolable department store.
The above is the work target of the Loss Prevention Department 2019. It is difficult to achieve it. However, we have the support of leaders at all levels and the support of our employees. We have the confidence and ability to overcome difficulties and win!
Our faith is - collective! honor! loyalty!
It is an extremely important year for me and the loss prevention department. The loss of excellent employees, the low management efficiency, the relaxation of the loss prevention business, and the adjustment of the affiliation have forced me to think: the loss prevention department is in the mall. What is a role?
Among the many discussions on loss prevention, what is meant by the description of loss prevention as “consultant”, “coach”, “inspector” and “image ambassador”? It is to clearly establish the position of the Loss Prevention Department in the business activities of the shopping malls, "prevention first, check and prevent integration", and advocate the concept of "all people's loss prevention, group prevention and group governance", so as to control the business risks and ensure the sound development of the enterprise. Wal-Mart set up "ap", and the establishment of "pbl" by CP Lotus. It is the embodiment of this kind of thinking. They set up the asset protection department separately, and supervised and monitored the business activities from various links, thus minimizing losses. Of course, this is only an ideal situation. It may be that most of the supermarkets are still unable to do this step. At least for us, it is impossible to reach this height for a long period of time. However, this should be our loss prevention. An important stage goal of work development.
In fact, there are many difficulties, many problems, and very small achievements. The reasons for this passive adverse situation are many. The most important reasons are: 1. I am seriously inadequate, resulting in insufficient team capacity; The positioning of the damage prevention department is blurred, resulting in separation of the rights and responsibilities of the loss prevention department. Regarding the issue of personal ability, I will attach a resignation report with detailed statements. The train runs fast, all rely on the head to bring, an excellent loss prevention supervisor, should be a foreign talent expert, operation expert, property expert, procurement expert, security expert in a senior talent, it is a pity that I am not, can only touch When the stone crosses the river, it is very easy to make mistakes; the ambiguity of the company's positioning of the damage prevention department is directly reflected in the changes in the affiliation relationship. The over-emphasis of the “peer-to-peer exchange” between the departments at the beginning of the opening period should be the reality in the specific environment at that time. Considering it, it also played some roles, but today it seems to greatly restrain the fists of the loss prevention department, causing the loss prevention department to rely on the superiors and restricting the momentum of positive progress. At the beginning of the opening, the loss prevention department was managed by the customer service department. The loss prevention department had to report to the customer service supervisor and manager, and the superior leaders came forward to coordinate and negotiate with other departments. This is a typical “reporting supervision”; in addition, various factors affect each other directly. It has caused the work of the Loss Prevention Department to lag behind and become a vulnerable department of the mall.
No matter where it is, the human factor is the first, and the loss prevention department is always in a state of serious lack of editing. According to incomplete statistics, the staff of the Loss Prevention Department has reached 110 people since its opening. The normal manpower is maintained at 18 and 19. According to the analysis, the loss of the loss prevention staff is difficult and the recruitment is difficult, mainly due to the following reasons:
1. Low salary. Since the opening of the business, the salary of the loss prevention staff has gone from 800 yuan, 900 yuan, 1100 yuan to 1,380 yuan today, and the increase is not large. The salary market in Hua County does not have strong competitiveness, because in the current living standard, It is not enough for a person to rely on these money to support his family. Of course, for fresh graduates and women, it is a different matter. But can you expect these people to protect your shopping malls safely?
2. Low social status. In the eyes of the world, the loss prevention staff is actually synonymous with "uselessness". The loss prevention personnel are all lazy, unskilled or transitional. They are at the bottom of society and cannot get it. Respect, I have seen many times the customer's loss prevention staff is a "watchdog", which greatly hurts the self-respect of the loss prevention, and this damage is far from being compensated by a "grievance award", so if they are slightly If you have a way, you will not choose this business;
3. The development space is small. There is a lack of vocational training in the shopping malls, and there is a lack of career planning. Many of the loss prevention staff respond to the loss prevention and learning, or have little to do with earning money. It is purely time-consuming, and the management of the store is mostly the department's selection or “airborne”. "The promotion space or development space is quite limited, so they think it is "eat youth meal", and once there is a place to go, never hesitate;
4. The internal management level is low. The company is in a stage of rapid expansion, lacking scientific, reasonable and effective rules and regulations. Even some individual systems consider the interests of the company too much and neglect the interests of employees. In addition, some management lacks management concepts and lacks management means, which makes the relationship between the cadres and the masses tight. The result is the departure of a considerable number of employees;
5. Work pressure is high. The loss prevention staff should stand in the in-situ 5-7 hours, the average toilet is less than 2 times or even less, and the normal physiology of the person is to be excreted every 2 hours, which is for their physical health. Very unfavorable, and the loss prevention staff needs to manage employees, managers and customers from the responsibilities, but the fact is that the management of the loss prevention staff is very pale. First, the management only pays attention to sales and ignores the loss prevention. Other aspects such as safety, discipline, and even other management and administrative personnel take the lead in resisting the management of the loss prevention staff, not to mention the employees. For example, once an employee picks up a package of goods from the import and is stopped by the loss prevention staff, the team leader is specifically looking for it, accusing the loss prevention staff of a bad attitude; not to mention the customer, the customer is God, the loss prevention staff must also Providing services and managing them at the same time raises a problem in that power and identity are not equal, and services and capabilities are not equal. For example, the shopping cart as a service facility provides convenience to customers and stimulates customers' consumption. Customers use it for one-stop shopping, then load the car and leave, but we can't do it because the square is big. The export is more, the staff is less, and the result of the customer's launch is that the shopping cart cannot be effectively supervised, resulting in loss. Our old store has lost at least 20 since the beginning of the opening, which is a considerable loss, so we can only put the shopping cart. Blocked in the store, this directly occupied the business area does not say, it is also very easy to conflict with the customer, because the problem of the shopping cart has been beaten twice by the customer, insults are more common, as a loss prevention staff can not smash The bravery of a moment can only be swallowed up, and this blow to morale is immeasurable. The pressure from all sides makes them mentally exhausted and tired.
6. The employment industry is highly competitive. At present, the economy of Huaxian County is developing rapidly, and a large number of industrial enterprises are influx. The battle for employers has begun. In particular, the processing of large-scale workers in processing enterprises, but also eroded the general resources of the county. In this case, if you want to compete for employees, there is no surprising means.
For various reasons, the loss of the loss prevention staff was serious and the recruitment was difficult. There are 25 existing departments in our department, and there are 21 loss prevention members, including 11 women and 10 men. This structure is very unreasonable, but it is not easy to maintain such a state. Because of the shortage of personnel, it is forced to lower the threshold of employment, and the lowering of the threshold of employment will inevitably lead to unevenness of employees and lower quality. This is extremely unfavorable for work development and missions, such as freight elevators, direct access to the outside world, and the opening of the damage prevention department. If it is not supervised, then the hidden dangers of this kind of goods are self-evident; for example, the degaussing personnel of the clothing department, as long as they are employees, degaussing with clothes, it is ineffective, and the loss prevention department wants to take over is also more than enough; for example, a department needs to carry out an activity. The loss prevention department cooperates, and the loss prevention department does not send people, so it is easy to cause departmental barriers; not only these, the staff is not seriously edited, directly affecting the night value, inspection, station management, personnel management, customer service The development of daily work has greatly restricted the ability of sudden and temporary tasks such as spurs, outfields, and activity security, so that the damage prevention department is gradually marginalized and its influence is weakening. At the same time, it is difficult to improve the quality of personnel. The quality is not high.
In addition, there are other practical difficulties in the loss prevention department:
First, the communication equipment is aging. The loss prevention department is a special department. The communication needs to be timely and effective. The walkie-talkie purchased by the loss prevention department at the time of opening, due to quality problems, and the improper use of some players, caused serious damage, most of which could not be used normally, resulting in insufficient quantity. The inefficient communication has affected the normal operation of the work.
Second, the department's cooperation is not smooth. The performance is that there is a lack of effective communication between departments. For example, the big department of the a department is likely to be a small matter for the b department, the management is not united, and the employees are not united. For example, when the store has troubles, the employees and even the management often have nothing to do with it. When I hang high, I saw a loss prevention person being criticized by the customer for the ticket inspection. When an employee saw it, he applauded with pleasure. This is very abnormal. As the chief of the loss prevention department, I can't blame.
Third, there is no loss prevention office. There is no office location in the loss prevention department, and the materials in the loss prevention department are nowhere to be stored, and a large number of them are lost; the training, assessment and meeting of the loss prevention staff have nowhere to go, which is extremely inconvenient; in case of an incident, the handling is inconvenient.
Fourth, no monitoring room. Monitoring the eyes as a store, its coverage and working methods should be fairly dense, and should be in a state of alert in real time, but now the monitoring layout is unreasonable, unsupervised, almost anyone can see, and the biggest function is also It’s just a video query, which is extremely inappropriate.
Fifth, the layout of the lockers is unreasonable. The performance is that there are too few lockers on the first floor and too many lockers on the second floor, and the lack of maintenance of the lockers, the damage rate is high, which greatly restricts the control of large bags and foreign objects, and also restricts the store to Customer-provided convenience storage service capabilities.
Sixth, the anti-theft device has many sources of interference. The anti-theft device is sensitive to metal objects. Now the anti-theft device on the second floor of the store has little effect on soft magnetics. The magnetic locks and lockers around the anti-theft device on the first floor cause performance degradation, and the false alarm rate and non-reporting rate are high;
Seventh, the way employees enter and leave the field is confusing, and it is a serious situation to bring personal belongings into the work area. In the formal shopping malls, there are strict regulations for the entry and exit of employees. For example, employees are not allowed to bring personal belongings into the work area. They are not allowed to enter the store separately during non-business hours, and need to register in advance, but we have various stores. From the perspective of the convenience of the department, the department often pays no attention to this. Employees sell their activities during non-business hours, which creates opportunities for uncivilized employees, including the fact that employees carry personal items and never stop it. The internal piracy incident, loss prevention, cashier, and supermarket departments are all involved, and this is only discovered, and there may be more undiscovered.
Eight, the internal line is missing. It is hard to imagine how the state of the loss prevention department would be without the players and the inside line would be. From the discovery of the theft, the dishonest people stared at the monitoring probe, stared at the management, and stared at the staff. In this case, there is no insider to catch the thief can only rely on the big luck, this is a kind of sorrow. This reflects a problem, that is, employees do not trust the loss prevention department, because the work of the loss prevention department is not done well, there are too many loopholes, this feeling is very bad, it is a failure.
9. Lack of strong and reliable external public relations. The store lacks a comprehensive network of external relations, including government units and local civil forces. We lack sufficient means and effective deterrence when dealing with many things, and it is very difficult to deal with. Of course, our loss prevention department also lacks such talents.
In the face of this unfavorable situation, I have also shaken, hesitated, negative, very depressed, but something changed my mind, that is the first firefighting games. Although the game was very rough, it received strong support from leaders and departments at all levels and achieved good results. For me, it is even more deeply felt. In fact, the focus of work between departments is different, and people will also If there are disagreements, this is normal. Then it depends on how you face it. This is to test whether your ability to live is strong, test whether your mentality is good, test whether your positive and enterprising spirit is there, understand this, naturally Set goals, and the rest is what you do. In the future, our Loss Prevention Department successively issued the “Trial Measures for the Administration of the Loss Prevention Department”, the “Regulations on the Use of Interphones”, the “Regulations on the Late Clearance”, the “Notice on the Implementation of the “Sixteen Ones” Activities, and the “Prevention of Loss Prevention”. Department of the new staff assessment method, "100% of the damage prevention department", "instructions for the job" and other files, these files are practical, strong guidance, normative, so that staff training has plans, to avoid randomness; Standardize the evaluation, rewards and punishments of the staff of the loss prevention department, avoid the abuse and misuse of the will of the chief executive; standardize the daily work procedures of the loss prevention staff, these measures improve the quality of the loss prevention staff, greatly shorten the distance of the dry group, improve The relationship with other departments has promoted inter-departmental collaboration and achieved certain results.
However, it should be noted that there is still a lot of work to be done in the Loss Prevention Department. Through the analysis and summary of the work experience and lessons, we have set the following work objectives for the year 2019:
First, clarify the positioning of the loss prevention department, confirm the rights and obligations, such as the supervision of employee discipline and the punishment of violation of security provisions; rights and obligations are not equal, then the obligation is difficult to achieve, the loss prevention department's supervision, The right to punish must be clarified in the form of archives, so that we have laws to follow when we work, and there are rules to follow, to eliminate interference from human factors;
Second, enrich the preparation, improve the treatment of the loss prevention staff, improve the entry barrier, and strengthen the training assessment system. Formulate a reasonable preparation, improve the treatment of the loss prevention staff, comprehensively evaluate the business ability, daily performance and customer service of the loss prevention staff, and classify the grades, which are linked to income and welfare, and stimulate the loss prevention staff to actively and work hard. Spirit and passion;
Third, unified, additional equipment, such as batons, intercom communication equipment, etc., from the equipment to protect the loss-keeping staff on duty;
Fourth, establish a fixed facility, store safety assessment and notification system. Formulate fixed-site and store safety inspection registration plans for the store, conduct staged summary analysis and inform the audience;
5. Degaussing personnel and vehicle managers are served by loss prevention personnel. The demagnetizer is a degaussing person and a vehicle manager. One is young, energetic, responsive, flexible, and the second is to achieve departmental supervision. At present, the income of vehicle controllers and degaussing personnel has reached 1,100 yuan and 1,200 yuan, which is basically the same as that of the loss prevention staff. Instead of dealing with the old and the weak, it is better to spend more money on young people, and the effect is better;
Sixth, establish a nighttime overtime approval system. When the mall is working overtime at night, the overtime operation department shall submit an application to the loss prevention department in advance to inform the purpose of the operation, the operation time, the operation personnel, and the nature of the operation. The damage prevention department shall arrange the duty program to carry out the whole process with the supervision and supervision;
Seven, three stores loss prevention linkage. The three stores are regularly and irregularly exchanged work, and carry out competition activities, which are more important than professional quality, than the image of duty, and the effect of work, creating a new situation;
8. Establish a voluntary fire brigade and set up security backbone teams in all departments. The Department of Destruction Prevention takes the lead, and each department draws personnel to form a voluntary fire brigade to implement rotation training and training; each department establishes a security backbone and is responsible for the safety production of the department;
9. It is recommended that the salary and promotion of employees and management should be linked to fire safety and store safety; employees should conduct safety training on a regular basis; safety projects should be established in the salary structure of management and administrative personnel, occupying a certain proportion; The supplier and the associate shall sign the responsibility for safety production; the promotion of the position of the personnel shall be conducted by the loss prevention department for safety training and assessment;
X. Strengthen communication with government departments, liaise with local civil forces, and erect the solemn image of the sacred and inviolable department store.
The above is the work target of the Loss Prevention Department 2019. It is difficult to achieve it. However, we have the support of leaders at all levels and the support of our employees. We have the confidence and ability to overcome difficulties and win!
Our faith is - collective! honor! loyalty!
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