Summary of work in the first half of the store cashier's office

Yesterday, I passed it. For today, let us review and summarize the past work. Look at the gains and losses in our work and lay a good foundation for better achievements and breakthroughs in future work.

I will talk about the work summary of the first half of the year from two aspects. On the one hand, let's talk about the things that are doing well:

First of all, the work enthusiasm and the improvement of work efficiency are on the daily basis. It is especially important to maintain a good working condition at work. Create a good working atmosphere, green bonsai and warm tips. Let the colleagues at work keep a good working mood during working hours and put them into the work with a proactive attitude, then they will inevitably get twice the result with half the effort. Since there is a clear division of labor in the job responsibilities, the implementation is in place, the responsibilities are in place, and the rewards and punishments are also clearly defined, and we will promptly adjust the division of labor in each work in time, and use the most appropriate candidates for the most suitable. jobs. For example, at the same time, we have set up a value-for-living system, and every day there will be someone responsible for the special work. The good news is that our team members will help each other to complete the daily finishing work. In the past six months, our work mistakes have been significantly reduced, and the error rate has decreased.

Second, the learning atmosphere and the advancement of work business skills.
Work well, but also have solid job skills and business knowledge. When the work is easy, we will ask each other questions, and we will take the test papers for evaluation. The worst-performing people have to treat, learn and entertain, and enjoy themselves. In the first half of the year, the store has arranged the rotation and the integration of fresh blood, which also gave us an opportunity to learn and progress. Whether it is a rotating colleague or a new employee, we implement sub-personal teaching and learn from the old and learn from each other. Old employees have a training program. After reviewing the meeting, I have not yet grasped it in time to learn together. Being a person does not mean that the whole team is good. It is good to have everyone progress. We also use our results to prove that our efforts have not been in vain.

Third, the enthusiasm of service is the ultimate goal of our work. Satisfying our customers with our services is the best recognition of our work. In the past, there were always customers who were suspicious of our cashier’s makeup, but now, no! They have maintained a good makeup long ago. Especially Zhuo Zhen, her progress is obvious to all of us. There is also Gao Yijing, who has won several “shopping stars” in the store. The store used a service evaluation system, which also brought our service to a higher level. We don't care too much about the results, but this inevitably gives us the pressure of a job, asking us to serve every customer, whether familiar or unfamiliar.
And we also have our service tips, which use a short alternating rotation to ensure continued service enthusiasm.

If you do well, you will not do well. While summing up the aspects we are doing well, we also talk about the aspects we are not doing enough:
1. As the leader of the team, the supervision is not enough. In particular, my own requirements for myself are not strict enough. The computer input in the income summary table is not carefully reviewed, resulting in unnecessary errors. Especially in the 5-6 months, there were 6 errors, which are relatively frequent. Secondly, in the last two months of work, there have been three times of cash and credit card inconsistency. In this regard, we have also made corresponding measures, and similar mistakes have appeared again. As the leader of the shift, it is duty-bound to levy double points for registration on our job evaluation form. There are also unnecessary mistakes in the work. Although they have not caused any losses, they have caused inconvenience to other groups and increased their workload. It is still necessary to express their deep apologies here. We promise to prevent this from happening in our future work.

Secondly, in the process of training for the rotation staff, we neglected to follow the company's operational operations, but summarized it according to our usual work experience and adopted the “cramming” method. These mistakes were exposed in the subsequent tests. . Fortunately, under the guidance of Can, we corrected in time and strictly followed the operation instructions of the new employees, step by step, step by step.

Furthermore, we have not done enough in some details. These are unobstructed in the investigation of mystery customers, like no hands-on in the service process, no apologizes in the middle of the trip, no parting thanks. Here we have also communicated with each other to raise awareness in this area, and to show mutual supervision and mutual reminders, and everyone is working together.

In general, since the past six months, there have been mistakes in our work. We will continue to maintain the aspects we have done well, and we will work hard to improve our shortcomings. I also hope to get the support of all my colleagues.

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