Bank staff work summary

2019 is about to pass. In this year, I completed the transition from a college student to a bank staff. Under the guidance of the leadership of the Fengtian Branch, with the help of all colleagues, we have made considerable progress in various aspects. From a teller who can only save business to a comprehensive teller who can independently carry out various businesses, I feel Very deep.

In the past year, I have been able to consistently and strictly demand myself, and strictly follow the rules and regulations set up in the line to carry out the actual operation. Under my efforts, in 2019, I personally did not have a liability accident and completed various tasks. Among them, savings deposits were more than 2 million yuan per day, and more than 30 quota cards were passed, one-off through the business skills and knowledge of branches. He also won the third place in the branch skill competition, the only winner among the newcomers. Here I summarize my work during the year.

First, strengthen learning and improve their own quality.

Over the past year, I have been able to earnestly study various financial laws and regulations, actively participate in various learning activities organized by the industry, and constantly improve my theoretical and business skills. As a comprehensive teller, I think it is not only good at learning, but also diligent in thinking. There are many things to think about, including how to improve the quality of service and how to pay attention to prevent risks. At the same time, there are many new businesses and systems online this year, and I can master and apply them well.

Second, diligent and pragmatic, do our due diligence for the development of our business.

In the past year, I have been engaged in comprehensive teller posts. In this position, I am able to build my own strength, dedication, selfless dedication, and contribute to the development of our business. As a comprehensive teller, my words and deeds represent the image of our bank. Therefore, I have high standards and strict requirements for myself, actively consider for our customers, and publicize our new products, new business, new policies, expand the visibility of our bank, and actively cooperate with the office manager to do a good job in the business office. I have never received a customer complaint. While doing my own work, if I have problems, I will be very open-minded to the old comrades. For the loss of business skills, I have a requirement for myself: three people must have my teacher, and they must do everything they can to learn. If you want to help others at work, you need to improve your business.

Third, hard work and internal strength, through their own efforts to glory for the line.

Over the past year, I have been learning a variety of business knowledge, training skills, and passing it once in the branch's desk grading test. This has greatly improved my personal self-confidence and set a higher standard for myself. That is to participate in the branch skills competition. In November of this year, I was fortunate to represent Fengtian in the Shenyang Branch Skills Competition and achieved the third place. I was praised and affirmed by the leaders of the branch, and also raised higher requirements and standards for my own development in the future.

In the new year, I set new goals for myself:

First, the moral aspect. As a comprehensive teller, in terms of morality and sense of responsibility, we must have a high moral cultivation, a strong sense of professionalism, a decent style, strict self-discipline, and self-love.

Second, the psychological aspect. The comprehensive teller mentality must be mature and healthy, and the frustration and failure can be treated sensibly. There must be a proactive and pioneering spirit. At the same time, there must be strong communication skills. Be flexible in dealing with difficult issues and be cautious and responsible in business operations.

Third, the business side. The integrated teller must have a systematic and solid business knowledge. It is necessary to master the main business knowledge, but also to be familiar with the more unpopular business knowledge; it is necessary to be familiar with the traditional business, but also to grasp the emerging business in time.

The man does not show Ling Yunzhi, and he is born with a natural body. I am proud and proud to join Fengtian's team. In the future work, I will always be customer-oriented, strengthen my own learning, and grow into a qualified and outstanding employee.