Year-end summary of the 2019 room department
XX has become history, and we will usher in a new year. In order to create a good situation in 2019, we will make more progress than our work in XX. We should plan ahead and summarize the work experience of XX and learn lessons. Promote the work of the next year.
In XX, my room department did some work:
One: XX year is a busy year for the guest room department. First of all, it is to grasp the daily service management, diligently go to the scene, find problems and timely indicate and carry out training to ensure the quality of customer service and comprehensively clean the rooms. Inspection, clean and timely inspection of public areas, reasonable arrangement of sanitary facilities, and maintenance of facilities and equipment.
Secondly, in the XX years, the engineering maintenance of the room department area was always maintained at any time. Some maintenance problems were slow and there were problems left. In 2019, the project detailed records of the engineering maintenance in each area were recorded in the department's engineering history. In the file, it is easy to follow up, track the maintenance status of the room and record.
Second: Standardize the service terms of each management area and each position to improve the quality of customer service.
In order to reflect the professional quality of the hotel service personnel, in the first half of the year, we made courtesy and courtesy and other requirements for the staff of our department. After a period of time, for various reasons, many employees have relaxed this, and they are not required for themselves. Strict, did not persist, this is also a regrettable place, but good things are insisting, we will increase training and supervision.
Three: In order to ensure the quality of the room, a practical skills assessment was done.
The overall effect is good, and it has been significantly improved after the on-site guidance. In 2019, it is necessary to increase the training of practical skills.
Four: open source and throttling, reduce costs and increase efficiency, starting from scratch. The guest room department is the main income-generating department of our hotel, and it is also the department with the highest cost of hotel. In the spirit of saving is the idea of creating profits, starting from me, starting from scratch, to eliminate all waste, mainly in: 1 The department has been asking employees to insist on recycling disposable low-value consumables for customers. 2. Ask the waiter to turn off all power during the house time, check the power-saving card after check-out, etc. 3. Do not use the toilet when doing the toilet. Long flowing water. Such a day-to-day implementation will save the hotel a lot of water and electricity bills.
V: Adhere to the department's evaluation work, and strive to create a good working atmosphere for employees. A good employee is selected every month to stimulate the enthusiasm of employees and fully mobilize their initiative, consciousness and enthusiasm. Encourage advanced, spurred and healthy competition, and avoid doing the same.
Sixth: 2019 will strengthen the system training of employees. The loss of personnel in the department will lead to an increase in our department. We must first improve the quality of service from new employees, and make new employees have higher service awareness and service skills. We need systematic training for new employees, which requires us to pay a lot of effort at all levels of management, this work will become a focus of our department's work next year.
Constantly enrich ourselves, improve their comprehensive capabilities, increase the training of departmental staff, ensure the quality of room service and sanitary quality, improve the overall level of the room, strengthen the rotation training, train the general staff, and avoid the loss of personnel affecting the normal operation of the department.
Based on the phenomenon of multiple power outages during the XX years, the establishment of relevant emergency plans and staff training will be carried out to avoid accidents in emergencies. Seven: Self-existing problems
1. There is not enough communication between colleagues and colleagues, between departments and departments.
2. The level of sophistication of various sizes is not enough
3. Insufficient inspection, training, arrangement, and arrangement. We firmly believe that under the smart decision of the head office and hotel leaders, we will unite and work together with all employees in the spirit of the unity of the management of the various departments of the hotel. With hard work, we believe that we can do better next year. Let us unite, forge ahead, be determined to innovate, and work hard for the future of building a well-off business hotel!!!
In XX, my room department did some work:
One: XX year is a busy year for the guest room department. First of all, it is to grasp the daily service management, diligently go to the scene, find problems and timely indicate and carry out training to ensure the quality of customer service and comprehensively clean the rooms. Inspection, clean and timely inspection of public areas, reasonable arrangement of sanitary facilities, and maintenance of facilities and equipment.
Secondly, in the XX years, the engineering maintenance of the room department area was always maintained at any time. Some maintenance problems were slow and there were problems left. In 2019, the project detailed records of the engineering maintenance in each area were recorded in the department's engineering history. In the file, it is easy to follow up, track the maintenance status of the room and record.
Second: Standardize the service terms of each management area and each position to improve the quality of customer service.
In order to reflect the professional quality of the hotel service personnel, in the first half of the year, we made courtesy and courtesy and other requirements for the staff of our department. After a period of time, for various reasons, many employees have relaxed this, and they are not required for themselves. Strict, did not persist, this is also a regrettable place, but good things are insisting, we will increase training and supervision.
Three: In order to ensure the quality of the room, a practical skills assessment was done.
The overall effect is good, and it has been significantly improved after the on-site guidance. In 2019, it is necessary to increase the training of practical skills.
Four: open source and throttling, reduce costs and increase efficiency, starting from scratch. The guest room department is the main income-generating department of our hotel, and it is also the department with the highest cost of hotel. In the spirit of saving is the idea of creating profits, starting from me, starting from scratch, to eliminate all waste, mainly in: 1 The department has been asking employees to insist on recycling disposable low-value consumables for customers. 2. Ask the waiter to turn off all power during the house time, check the power-saving card after check-out, etc. 3. Do not use the toilet when doing the toilet. Long flowing water. Such a day-to-day implementation will save the hotel a lot of water and electricity bills.
V: Adhere to the department's evaluation work, and strive to create a good working atmosphere for employees. A good employee is selected every month to stimulate the enthusiasm of employees and fully mobilize their initiative, consciousness and enthusiasm. Encourage advanced, spurred and healthy competition, and avoid doing the same.
Sixth: 2019 will strengthen the system training of employees. The loss of personnel in the department will lead to an increase in our department. We must first improve the quality of service from new employees, and make new employees have higher service awareness and service skills. We need systematic training for new employees, which requires us to pay a lot of effort at all levels of management, this work will become a focus of our department's work next year.
Constantly enrich ourselves, improve their comprehensive capabilities, increase the training of departmental staff, ensure the quality of room service and sanitary quality, improve the overall level of the room, strengthen the rotation training, train the general staff, and avoid the loss of personnel affecting the normal operation of the department.
Based on the phenomenon of multiple power outages during the XX years, the establishment of relevant emergency plans and staff training will be carried out to avoid accidents in emergencies. Seven: Self-existing problems
1. There is not enough communication between colleagues and colleagues, between departments and departments.
2. The level of sophistication of various sizes is not enough
3. Insufficient inspection, training, arrangement, and arrangement. We firmly believe that under the smart decision of the head office and hotel leaders, we will unite and work together with all employees in the spirit of the unity of the management of the various departments of the hotel. With hard work, we believe that we can do better next year. Let us unite, forge ahead, be determined to innovate, and work hard for the future of building a well-off business hotel!!!
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