Hotel general manager year-end summary
First, solve the problems left over from the previous project, organize the drawings to review, re-determine the ideas, and accelerate the construction of the main project. At present, all projects are in the final stage.
Due to the change of personnel in the early stage and the poor communication of some partners, the main bodies were paralyzed, the construction site was suspended, and the employees were emotionally unstable. Under this circumstance, I realized that only by immediately solving the problems left over from the previous period and accelerating the construction of the main body can we promote the progress of the preparatory work and stabilize the people. With the support of Chairman Wang Bin and the head of the head office, I organized the staff to conduct the drawing review, re-determine the ideas, lift the contract of the non-cooperative decoration company, and attract the competent, qualified and experienced contractors to cooperate. The following Main project:
1. Weak electricity project: laying of telephone line, video line and network route; static control floor project of control room and main machine room. Wire and cable facilities are 90% complete. At present, only satellite receiving system projects are in negotiation.
2, equipment engineering: complete the installation of air conditioning mainframe, pump installation, boiler, villa water heater installation. Currently unfinished projects have power and gas equipment.
3, renovation project: complete the exterior wall paint and 90% villa decoration; the main building renovation is completed 90%; the hotel exterior marble finish 80%.
4. Other projects: complete the peripheral bar, the middle art gallery of the villa, the hotel square, and the shop mark stone. Garden engineering, seaside leisure pavilion completed 90%; hotel parking lot completed 90%; hotel fountain completed 90%; grass lighting completed 90%;
Second, disseminate information, carry out various types of bidding activities, select various types of equipment, supplies, materials, and equipment, and sign contracts. The above-mentioned main projects are in full swing, and all kinds of equipment, supplies and materials are selected. The selection of machinery and equipment is also in full swing. Under the communication with the relevant leaders of Wang Bin and the partners, and with the experience of the hotel industry for many years, the sample selection will be carried out. In the selection of suppliers, the bidding method was adopted. In the bidding process, the principles of fairness, lawfulness, equal competition, honesty and credibility were strictly adhered to, and the work procedures of qualification examination, field inspection, group deliberation, and approval were submitted. The supplier signs the contract. At present, a series of contracts such as central air-conditioning, kitchen equipment, greening projects, gas engineering, room door locks, cleaning machines, employee clothing, and room supplies have been signed, with a total of 50 contracts and a total contract amount of 180.26 million yuan.
Third, establish personnel establishment, structure, step by step personnel recruitment, ensure personnel reserves, strengthen personnel training
In August XX, the hotel established a total of 307 staff. Combine the characteristics of the hotel to build an organizational structure and develop a salary standard system. At present, the Asia Gulf Hotel has established an organic whole for the division of labor and cooperation between the various departments under the leadership of the general manager. In the recruitment of personnel, in order to ensure the efficient implementation of various tasks, and to save manpower costs, the Gulf Hotel takes a step-by-step approach and gradually puts in place to recruit personnel. For departments with large job gaps, a variety of recruitment methods have been adopted to make up for it as soon as possible. In addition to talent market recruitment and labor market recruitment, recruitment information is also posted online, and labor employment agencies are invited to help release information and referrals through labor. The relationship between the bureau and the peers assisted in finding and recommending the talents required by the hotel. At present, there are 222 people in the hotel, mainly: 7 administrative offices, 28 financial departments, 32 front office departments, 36 housekeeping departments, and catering. There are 36 people in the department, 9 in the marketing department, 5 in the human resources department, 31 in the kitchen, 3 in the purchasing department, 10 in the engineering department, and 25 in the insurance department. The above data does not include some of the employees who entered the company after New Year's Day in XX and forty interns who have already implemented.
At present, there are three colleges and universities that have signed a “School-Enterprise Cooperation Agreement” with the hotel, such as “Tianjin Business School”, “Xiamen Nanyang College” and “Strait Industry and Trade School”. The internship period is from January 3, XX to June 30, XX. The interns of this batch were selected by the Human Resources Department and interviewed by relevant departments, and they were selected from the above, which basically met the requirements of hotel training. After all the interns have entered the internship, the Human Resources Department will complete an “internship agreement” with each intern in addition to perfect accommodation, allowances and work arrangements to ensure the stability of our hotel interns. . Now students from Nanyang College and Straits Industry and Trade have come to my hotel to start an internship. The number of employees in the hotel has reached about 85% of the establishment, and the number of employees who have been able to guarantee the hotel's trial operation, except for the three departments of housekeeping, catering and engineering, is gradually opened due to the hotel and does not need to be fully prepared. The employees have reached more than 96% of the total number of staff in the department. Next, as it is close to the year, the Human Resources Department mainly understands the whereabouts of some high-star hotels who want to quit, and prepares the candidates for the hotel staff.
In order to keep up with the training of new employees in the hotel during the trial operation, the Gulf Hotel started two training sessions in total, and systematically trained all employees who have already entered the store. The training content includes: hotel software and hardware. The introduction, the hotel's grooming specification, the importance of courtesy etiquette, hotel English, personal literacy, professional ethics, fire safety knowledge and sales skills of all staff, not only enhance the staff's understanding of the hotel and expand the knowledge, but also greatly Improve the enthusiasm of employees.
Fourth, standard management, complete the establishment of the system, and achieve office electronicization After nearly half a year of hard work, the Asia Gulf Hotel has developed a relatively complete management system, job responsibility system and operational procedures. Complete the standard cost menu accounting for Chinese food, Western food, and lobby bar. Comprehensively inspect the hotel assets and establish a complete physical asset account and system to ensure the safety of hotel assets. Complete the initialization of the financial backend computer software to ensure the stability of the computer account construction.
5. Establish market positioning, strengthen marketing promotion, conduct market research, and increase hotel visibility.
With the recovery of the tourism economy, Xiamen star hotels have gradually improved and increased, and there are successively international brand hotels. The Xiamen hotel industry is facing severe market competition. According to the hotel's situation, the hotel's market position is determined to be a business travel resort hotel. The source of the customer is a group of multinational corporations, foreign-funded enterprises, large-scale enterprises, politicians, local companies and overseas companies. In order to achieve the "knowing that he knows, the war is not awkward" hotel organization marketing personnel to carry out market research, door-to-door visits and negotiation and communication in the surrounding areas, and negotiate cooperation with senior office buildings and international travel agencies around the island and online reservation centers. At present, there are 419 signed agreements and 56 travel agencies.
Through the return visits to key enterprises, multinational corporations, foreign-funded enterprises and listed companies, the feedback information is: Asia Bay Hotel is more reasonable to locate five-star hotels, the price is acceptable, and the geographical environment is unique, suitable for receiving senior guests. . Villa hotels are rare in Xiamen and are more attractive. Travel agencies and online reservations are also very interested in the Asia Gulf Hotel. Many travel agencies have come to visit the hotel and expressed satisfaction. In the future, Japan, South Korea, Europe and the United States will arrange the Asian Gulf Hotel. This shows that the expectations of various companies and travel agencies are high. It is correct to position the hotel as a high-end, business and leisure business travel resort.
The above is the work that I was responsible for during the current year as the general manager of the Club and Gulf Hotel. Due to the balance between the two, the task is heavy, there are inevitable negligence and deficiencies in the work, please the company leaders to criticize and correct. Hereby report. Come
Due to the change of personnel in the early stage and the poor communication of some partners, the main bodies were paralyzed, the construction site was suspended, and the employees were emotionally unstable. Under this circumstance, I realized that only by immediately solving the problems left over from the previous period and accelerating the construction of the main body can we promote the progress of the preparatory work and stabilize the people. With the support of Chairman Wang Bin and the head of the head office, I organized the staff to conduct the drawing review, re-determine the ideas, lift the contract of the non-cooperative decoration company, and attract the competent, qualified and experienced contractors to cooperate. The following Main project:
1. Weak electricity project: laying of telephone line, video line and network route; static control floor project of control room and main machine room. Wire and cable facilities are 90% complete. At present, only satellite receiving system projects are in negotiation.
2, equipment engineering: complete the installation of air conditioning mainframe, pump installation, boiler, villa water heater installation. Currently unfinished projects have power and gas equipment.
3, renovation project: complete the exterior wall paint and 90% villa decoration; the main building renovation is completed 90%; the hotel exterior marble finish 80%.
4. Other projects: complete the peripheral bar, the middle art gallery of the villa, the hotel square, and the shop mark stone. Garden engineering, seaside leisure pavilion completed 90%; hotel parking lot completed 90%; hotel fountain completed 90%; grass lighting completed 90%;
Second, disseminate information, carry out various types of bidding activities, select various types of equipment, supplies, materials, and equipment, and sign contracts. The above-mentioned main projects are in full swing, and all kinds of equipment, supplies and materials are selected. The selection of machinery and equipment is also in full swing. Under the communication with the relevant leaders of Wang Bin and the partners, and with the experience of the hotel industry for many years, the sample selection will be carried out. In the selection of suppliers, the bidding method was adopted. In the bidding process, the principles of fairness, lawfulness, equal competition, honesty and credibility were strictly adhered to, and the work procedures of qualification examination, field inspection, group deliberation, and approval were submitted. The supplier signs the contract. At present, a series of contracts such as central air-conditioning, kitchen equipment, greening projects, gas engineering, room door locks, cleaning machines, employee clothing, and room supplies have been signed, with a total of 50 contracts and a total contract amount of 180.26 million yuan.
Third, establish personnel establishment, structure, step by step personnel recruitment, ensure personnel reserves, strengthen personnel training
In August XX, the hotel established a total of 307 staff. Combine the characteristics of the hotel to build an organizational structure and develop a salary standard system. At present, the Asia Gulf Hotel has established an organic whole for the division of labor and cooperation between the various departments under the leadership of the general manager. In the recruitment of personnel, in order to ensure the efficient implementation of various tasks, and to save manpower costs, the Gulf Hotel takes a step-by-step approach and gradually puts in place to recruit personnel. For departments with large job gaps, a variety of recruitment methods have been adopted to make up for it as soon as possible. In addition to talent market recruitment and labor market recruitment, recruitment information is also posted online, and labor employment agencies are invited to help release information and referrals through labor. The relationship between the bureau and the peers assisted in finding and recommending the talents required by the hotel. At present, there are 222 people in the hotel, mainly: 7 administrative offices, 28 financial departments, 32 front office departments, 36 housekeeping departments, and catering. There are 36 people in the department, 9 in the marketing department, 5 in the human resources department, 31 in the kitchen, 3 in the purchasing department, 10 in the engineering department, and 25 in the insurance department. The above data does not include some of the employees who entered the company after New Year's Day in XX and forty interns who have already implemented.
At present, there are three colleges and universities that have signed a “School-Enterprise Cooperation Agreement” with the hotel, such as “Tianjin Business School”, “Xiamen Nanyang College” and “Strait Industry and Trade School”. The internship period is from January 3, XX to June 30, XX. The interns of this batch were selected by the Human Resources Department and interviewed by relevant departments, and they were selected from the above, which basically met the requirements of hotel training. After all the interns have entered the internship, the Human Resources Department will complete an “internship agreement” with each intern in addition to perfect accommodation, allowances and work arrangements to ensure the stability of our hotel interns. . Now students from Nanyang College and Straits Industry and Trade have come to my hotel to start an internship. The number of employees in the hotel has reached about 85% of the establishment, and the number of employees who have been able to guarantee the hotel's trial operation, except for the three departments of housekeeping, catering and engineering, is gradually opened due to the hotel and does not need to be fully prepared. The employees have reached more than 96% of the total number of staff in the department. Next, as it is close to the year, the Human Resources Department mainly understands the whereabouts of some high-star hotels who want to quit, and prepares the candidates for the hotel staff.
In order to keep up with the training of new employees in the hotel during the trial operation, the Gulf Hotel started two training sessions in total, and systematically trained all employees who have already entered the store. The training content includes: hotel software and hardware. The introduction, the hotel's grooming specification, the importance of courtesy etiquette, hotel English, personal literacy, professional ethics, fire safety knowledge and sales skills of all staff, not only enhance the staff's understanding of the hotel and expand the knowledge, but also greatly Improve the enthusiasm of employees.
Fourth, standard management, complete the establishment of the system, and achieve office electronicization After nearly half a year of hard work, the Asia Gulf Hotel has developed a relatively complete management system, job responsibility system and operational procedures. Complete the standard cost menu accounting for Chinese food, Western food, and lobby bar. Comprehensively inspect the hotel assets and establish a complete physical asset account and system to ensure the safety of hotel assets. Complete the initialization of the financial backend computer software to ensure the stability of the computer account construction.
5. Establish market positioning, strengthen marketing promotion, conduct market research, and increase hotel visibility.
With the recovery of the tourism economy, Xiamen star hotels have gradually improved and increased, and there are successively international brand hotels. The Xiamen hotel industry is facing severe market competition. According to the hotel's situation, the hotel's market position is determined to be a business travel resort hotel. The source of the customer is a group of multinational corporations, foreign-funded enterprises, large-scale enterprises, politicians, local companies and overseas companies. In order to achieve the "knowing that he knows, the war is not awkward" hotel organization marketing personnel to carry out market research, door-to-door visits and negotiation and communication in the surrounding areas, and negotiate cooperation with senior office buildings and international travel agencies around the island and online reservation centers. At present, there are 419 signed agreements and 56 travel agencies.
Through the return visits to key enterprises, multinational corporations, foreign-funded enterprises and listed companies, the feedback information is: Asia Bay Hotel is more reasonable to locate five-star hotels, the price is acceptable, and the geographical environment is unique, suitable for receiving senior guests. . Villa hotels are rare in Xiamen and are more attractive. Travel agencies and online reservations are also very interested in the Asia Gulf Hotel. Many travel agencies have come to visit the hotel and expressed satisfaction. In the future, Japan, South Korea, Europe and the United States will arrange the Asian Gulf Hotel. This shows that the expectations of various companies and travel agencies are high. It is correct to position the hotel as a high-end, business and leisure business travel resort.
The above is the work that I was responsible for during the current year as the general manager of the Club and Gulf Hotel. Due to the balance between the two, the task is heavy, there are inevitable negligence and deficiencies in the work, please the company leaders to criticize and correct. Hereby report. Come
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