Year-end summary of the property management center

The year xxxx is the year in which the head office seeks reform and is also the year in which the head office has developed rapidly. In the past year, the Property Management Center has been united as one of the leaders of the head office in accordance with the requirements of the “quality, reform and development” proposed by the head office at the beginning of the year. All employees are united, hard work, solid work, continuous innovation, and further improvement. The management and service quality of the property management center have achieved certain results. The work of xxxx year is summarized as follows:

First, brand building

The Property Management Center always regards the improvement of the quality of property management services as the preferred target of the operation of the center, and adheres to the tenet of “Dedication, Good Service, Safeguard, and Excellence”. Beginning at the beginning of this year, the center set about creating the brand effect of “the first time, the first service” of the property management center, and improving the operational efficiency and competitiveness of the property management center.

Implement iso quality management system

The property management center has always implemented the iso9000 quality management system, implemented the requirements of the “quality year” of the head office, adhered to the cross-check of the property quality 1-2 times a month, notified, implemented the improvement work, and formulated and implemented the “Quality Service Plan” and “ Peaceful Red May Service Plan. In addition, according to the ISO quality management requirements, the management system files were partially modified.

Form a quality system centered on customer satisfaction

"Service-oriented, customer first", in this year's work, the property management center focused on strengthening communication with the owners and users, mainly doing the following work:

1. Actively contact with the office buildings and office buildings of the office building, do a good job in daily property management work and other various assault missions, and ensure the normal teaching and office order of each building and office building. For example, assisting the Office of Academic Affairs to do a good job in various examinations for students and the national xx examination, and cooperate with the State-owned Assets and Graduate Department to carry out the handling of 1000 sets of tables and chairs in the classrooms of the fifth and sixth floors of Mingde Building, and cooperate with the school functional department to hold Mao Yisheng. Fund awarding conference, welcome venue, red song venue layout and surrounding environment layout work.

2, in case of urgent important situations, promptly post warm reminders, adhere to the timely posting of newspapers and blackboard newspapers in the family area; such as New Year's Day, Spring Festival, Labor Day, 60th Anniversary Daqing and other special reports and fight against the A stream blackboard.

3. Organize the “November 18 Logistics Company Customer Service Contact Reception Day” activity, issue the “Jiaoda Property Safety Quality Service Card”, and extensively solicit suggestions from the owners of the family area on the property service; post the service contact number to facilitate everyone in the first Time to contact the property management center to deal with related matters, and strive to make the staff and students of the school satisfied and satisfied.

Second, internal daily management work

Personnel quality

In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the Property Management Center developed a series of training programs, actively carried out various knowledge training, and strived to improve the overall quality and service quality of employees. The training is divided into two categories, one is the training of ordinary employees, and the other is the training of management cadres. Employee training includes: using weekly meetings of various departments to train employees on quality, etiquette, skills and quality requirements. The training content mainly includes corporate culture training, professional technical training, etc. The training for management cadres mainly focuses on the new edition. The "City Property Management Regulations of Chongqing" and the new version of the "gb/t19001--XX" quality management standards were launched. Through training, the overall quality of employees has been improved, the work attitude of employees has been improved, and employees have been united and cooperated, which has greatly improved the quality of service.

Security aspect

In xxxx years, under the correct leadership of the head of the head office, all the team members insisted on the normal teaching and research order of the school and the life and safety services of the teachers and students, and strengthened the comprehensive management of the school park, using various publicity and education methods. The existing property management regulations, the internal security work regulations of the head office and the property law have fully utilized the favorable conditions of “human defense, technical defense, and group defense”, and comprehensively safeguarded the safety of people, vehicles and materials in the campus. as follows:

1. According to the "safety, quality, development" ideas put forward by the head office as the entry point, combined with the protection of all specific work as the actual focus, strengthen the management of people, vehicles and materials on the campus.

2. Formulate a post management system, come visits, register entry and exit, and implement a “one car, one bar, one license” release system.

3. Strengthen the patrol range of the entire area. During the day, the team members will conduct cross-patrols and set up posts for each area from time to time. In the evening, patrols are carried out in separate time periods, subject to seasonal changes. The patrols were carried out in batches to prevent problems before they occur.

4. Strengthen the safety inspection of all fire protection facilities and equipment on the campus. We will achieve a high sense of responsibility: “prevention first, anti-disintegration, hidden dangers in open flames, and responsibility is more important than Taishan”.

Cleaning and environmental hygiene

1. In accordance with the requirements of the ISO quality management system, we have consistently conducted a rigorous assessment of each responsible area with the “Monument of Cleaning Quality Inspection Monthly”, and basically completed the tasks assigned by the head office.

2. Strictly implement the cleaning work procedures, clean all teaching buildings, office buildings, toilets, corridors, etc. around the clock; clean rubbish bins, handrails, doors, etc. all day long, clean up the garbage in time, and create a clean and comfortable for the teachers and students. Life, office environment.

3. Appropriate pruning of the trees affecting the residents before and after the main roads of the family area and the family area, and the green weeds shall be responsible for each cleaning worker in the form of a responsible area.

Maintenance

1. In the management of public facilities and equipment, a complete maintenance and maintenance plan and emergency plan have been formulated, and various facilities are regularly maintained and inspected in a timely manner. Daily inspections are registered, small maintenance records are made, and problems are promptly repaired. , timely processing, do a good job in the maintenance of elevators, fire equipment.

2. Using the holiday and the maintenance department to repair and replace the floor tiles of more than 1000 square meters of bursting floor tiles on each floor of the second teaching building.

3, some family members leaked at the top of the building, the rust of the water pipe was broken, and many households' water and electricity problems appeared, making the maintenance task heavy and difficult. The property management center actively coordinated with the residents, and cooperated with the energy center and engineering team to make the energy center. The engineering team's maintenance work on water, electricity and civil engineering in the family area was carried out smoothly.

4. In order to save money, for some facilities and equipment with low damage degree, carry out maintenance and repair, such as repairing more than 200 sets of tables and chairs in the first and fourth teaching buildings, and more than 100 doors and windows.

Greening

1. Responsible for more than 200,000 square meters of greening and daily management in the whole hospital, as well as providing a variety of plants and flowers for offices and conferences of various departments in the hospital.

2. Assisting the engineering company and the infrastructure office to complete the plant transplant work in the swimming pool, Qinghong Building, the head office, the Daping Campus, etc., transplanting more than 600 trees, more than 1,000 shrubs, 500 meters of ground cover, newly planted in the fleet. More than 150 square meters of lawn.

3. In the large and small meetings such as the opening of the school, the National Day, the deputy director of the National People's Congress and the Deputy Minister of the Ministry of Communications, the total amount of grass flowers was more than 50,000 pots.

4, breeding plants: cold water on the 10,000 seedlings; chrysanthemum XX pots; spring grass flowers 3000 pots; cutting seedlings on the million seedlings.

5. Planting hundreds of plants together in the activities of “promoting ecological civilization, building a green campus” and students volunteering to plant trees.

6. In the green leasing business, the amount of rented flowers increased by more than 100 pots.

other aspects

1. Actively cooperate with various conferences of the school and various conference services of the second-level units. In the whole year, 178 times of important conference services such as inspections by the Vice Minister of Communications came to the school, and more than 500 regular meetings.

2. Do a good job in sending and receiving mails and newspapers and magazines in the school. A total of 25,828 mails were sent and received throughout the year.

3. Grasp the handling of fire prevention work and safety hazards. Since the beginning of this year, more than 130 people have been organized, and 28 kinds of family members in the family area have been treated with various kinds of debris in the corridors, eliminating the hidden dangers and keeping the fire passage open.

4. Actively contact households in the family area to replace the air-conditioner tripod with safety hazards, remove rust for the rusty tripod, brush anti-rust paint, and do a good job of safety precautions for teachers and students in the family area.

5. Increased the rectification of the order of the farmer's market and the management of “dirty, chaotic and poor”, which made the market order and environmental sanitation a new look. Clean the ceilings of the market in the market twice a week, add fire extinguishers to every household in the market, rectify the chaos, and over-distribute the operations. All rickshaws inside and outside the market are unified and the vehicles are Parked in order.

6. Do a good job of “excluding the four evils” in the family area and the farmer's market, arrange a weekly drug fight and control work, and occasionally release the rat poison; timely process the horse cells in the home area and the campus to ensure The personal safety of teachers and students.

7. Do a good job in energy conservation. In addition to regularly promoting energy-saving knowledge to employees and raising their awareness of energy conservation, they also compiled some small slogans to promote energy-saving knowledge, and posted them in various teaching buildings and administrative buildings.

8. Do a good job in moving the head office to the ground floor of the broth, and dispatch personnel to clean and clean the brothel office and aisle in time, and package, transport and install office supplies and electrical equipment.

Third, the important work completed this year

Do a good job in the prevention and control of the A-type h1n1 virus. Under the leadership of the school and the head office, it is fully responsible for the cleaning and sanitation work of the red building, the broth building and the Xishan Building isolation area during the A-stream period, the domestic garbage and medical waste slag work, the laying of new mattresses and daily replacement work, and the daily work of the isolated area. Disinfection, isolation of people's meals, etc.

Carrying out the policy of the head office to take the catering as the leader, in addition to doing a good job in the property management of the ecological canteen, actively cooperate with the catering company to do the work of the first food festival, and cooperate with the catering company to carry out the toilet, doors and windows and surrounding environment of the Zhiyuan three canteens. Remediation work, etc., while expanding the food center, it also assists the food center to do a variety of backup work, such as the transfer of personnel to Pengshui, Hechuan, Science and Technology Museum, Nankai Middle School and other places for cleaning, maintenance, management and other work.

Fourth, existing problems and lessons learned

Although we have achieved certain results in our work in xxxx, we are also deeply aware of our shortcomings and there are still many areas that need to be improved and strengthened:

First, the overall quality and service awareness of managers need to be further improved. In this year's work, due to the lack of management services, the individual office items of Mingde Building and the second teaching building were lost, which caused a bad influence and the ability to actually handle affairs. Still to be improved;

Second, there is not enough communication with the owners and insufficient understanding;

Third, the quality of maintenance services, security services and cleaning services needs to be strengthened and improved;

Fourth, the property management center is not professional and the management method is too single.

In response to the above questions, in the XX work, we will learn from experience and lessons, strive to improve the business skills and management level of employees, and carry out a variety of business communication activities to make the work better.

In the new year, we will speed up the pace, continuously improve our property management level, and constantly improve various management tasks. We will continue to work hard on the road ahead and make bold efforts to contribute to the development of the head office.