Year-end work summary of office management
In XX, our company won the bid for the property management project of the comprehensive building of Jiangsu Wujiang Rural Commercial Bank Co., Ltd. through public bidding. On January 15, XX, we dispatched personnel to intervene in the pre-property management of Wujiang Rural Commercial Bank, mainly providing construction site safety precautions and elevator driving services. In May XX, the company officially took over the property management services of Wujiang Rural Commercial Building Complex. Jiangsu Wujiang Rural Commercial Bank Co., Ltd. was established in August XX by the Wujiang Rural Credit Cooperatives Association. It is the first joint-stock rural commercial bank established in China since the establishment of the China Banking Regulatory Commission. The comprehensive building of Wujiang Rural Commercial Bank Headquarters is located at No. 1777 Zhongshan South Road, Economic and Technological Development Zone, Wujiang City. The building area is over 20,000 square meters, the main body is 20 floors, the podium is 3 floors, the basement is two floors, and there is also a three-storey canteen. Equipped with two 1600 kV transformers and a 600 kV diesel generator. The main function is the office and part of the business of the headquarters of Wujiang Rural Commercial Bank.
The Wujiang Rural Commercial Bank project has distinctive characteristics compared with other property projects. First, the project developer and owner are Wujiang Rural Commercial Bank. There is no distinction between developers and small owners. Secondly, due to the needs of banking work, the complex has financial clubs, large conference centers, banquet boxes and other facilities, conference services, banquet services, club services and other services, and the requirements for such services are relatively high. Thirdly, because the developer and the user are the same, the owner has a better understanding of the building facilities and equipment, and the owner attaches great importance to the building property service. The supervisor of the board of supervisors of Wujiang Rural Commercial Co., Ltd. personally manages the property management work, and the property service activities are in the owner's side. In the supervision and management, the requirements for property service standards are strict. Finally, because the building owner is not a professional real estate development enterprise, it is not as good as a professional real estate development enterprise in housing development, takeover acceptance, management and maintenance.
Since I entered the Wujiang Rural Commercial Bank Complex in early May, I have done the following work in the management of facilities and equipment, according to the special circumstances of the bank:
First, the engineering personnel follow up the relevant construction, strengthen the understanding of the facilities and equipment, learn related operations, and collect relevant information.
1. The company attaches great importance to the rural commercial bank project. As early as March, the construction of the building is still in progress, that is, the company will dispatch the company's engineering strength to the scene. Several engineering personnel at the construction site overcame the difficult environment of the construction site and the poor accommodation conditions. The construction projects such as renovation, water and electricity installation, plumbing installation and fire monitoring construction were effectively followed up.
2. The engineering staff of our department conducted a reasonable division of labor, and carried out on-site follow-up of various constructions according to the principle of division and division of labor, and communicated with the construction personnel on the site of the construction unit to understand the performance, use and maintenance of related facilities and equipment. Skills, and collected relevant drawings, equipment manuals, contact information of the person in charge of the construction unit, etc., and established equipment files.
3. In the early intervention, our engineering staff found some construction problems, some of which were proposed with the construction unit and corrected in time. Some construction units are reluctant to rectify the problem, and we have also recorded it in order to make it in the future.
Second, the engineering problems left over from the previous renovation and construction of water and electricity installations will be discovered and summarized in time, and the owner will contact the construction party to follow up and follow the whole process.
1. After the completion of the completion of the relevant government departments by the comprehensive building of Wujiang Rural Commercial Bank Headquarters, our office proposed to take over the acceptance according to the standards of property acceptance and acceptance. Due to the particularity of the development and use of the main body of the rural commercial bank, although we have been stationed many times In various ways, it is necessary to take over the acceptance according to the relevant standards, but the acceptance of the inspection is gone.
2. After entering the station, the individual personnel of the former logistics management center of the Rural Commercial Bank shall, with some equipment handed over to the relevant manufacturers and the original construction unit for maintenance, shall block the inspection and inspection related equipment of our engineering department. I overcame difficulties and withstood the pressure. On the premise of not having a direct conflict with the relevant personnel, the building facilities and equipment were inspected, and many problems left in the previous works were discovered and recorded. In the form of “Work Contact Form”, report to the owner's logistics management center in a timely manner, and the logistics management center will contact the construction unit to rectify and verify the rectification effect.
Third, the establishment of facilities and equipment management, engineering services related systems, implementation to the people, strict implementation.
1. As early as the early intervention stage, the service department is planning to formulate relevant rules and regulations, to manage the system and to follow the procedures to ensure the effectiveness and continuity of management. In June, according to the company's rules and regulations, relevant national laws and regulations, and industry standards, we established rules and regulations for engineering facilities and equipment management, daily service standards for engineers, and implemented in the service department after review by the company's leaders. Part of the system is on the wall, and the quality records are classified and managed.
2. I am in charge of the project configuration engineering supervisor of the Rural Commercial Bank, one engineering squad leader, two high-voltage duty electricians, one maintenance electrician, and the classification and special management of the building facilities and equipment. The division of engineering personnel is clear and the engineering aspects are “good”. Everything is in charge, everyone has something to do." According to the characteristics of the facilities and equipment of Wujiang Rural Commercial Building, we conducted training on personnel related operations and maintenance. We trained various rules and regulations to familiarize engineers with relevant systems. Conduct engineering service activities in accordance with the system.
4. Actively communicate and communicate with the owner's facilities and equipment management department and the original construction unit, and deal with relevant issues in a timely manner.
1. Since I entered the station, I have been trying my best to provide quality property services. At the same time, I have actively handled the cooperative relationship with the owners, and communicated with the owners through various means, and maintained a good relationship with the logistics management center of the bank management in charge of property management. Work contact. Communicate and deal with many existing problems including the legacy of the project.
2. At present, the maintenance of some facilities and equipment of the comprehensive building of the Rural Commercial Bank is under the maintenance stage of the construction unit. The specific maintenance units are as follows:
Serial number unit name maintenance project
1
Shanghai Guanling Elevator Company Building Elevator
2
Jiangsu Zhongxing Fire Company Building Fire Fighting Equipment
3
Jiangsu Xinyidi Intelligent Technology Co., Ltd. building monitoring, sound
4
Wujiang Golden Continental Electronics Co., Ltd.
5
Greening in the building of Wujiang Rose Garden Agricultural Technology Co., Ltd.
6
Zhejiang Kaiyuan Installation Engineering Company Building Hydropower
7
Huaxi Neon Co., Ltd. Building floor lighting
8
Xincheng Air Conditioning Co., Ltd.
9
Waterside Greening Co., Ltd. Peripheral ground stone, part of greening
10
Floor furniture Suzhou Sonny, Guangdong Youpai Service Department maintains the contact information of the maintenance unit, and finds problems in time to contact the maintenance unit. Maintain the normal operation of facilities and equipment.
V. Strengthen the inspection of facilities and equipment, and find that the abnormalities are handled in accordance with the “Emergency Response Plan”.
1. The Engineering Department of the Service Department conducts daily inspections of the building according to the relevant system, including copying water meters and electricity meters, and inspecting power supply and distribution equipment. The relevant data is summarized once a week and reported to the owner. According to the seasonal climate change, suggestions are made on the opening time of the building landscape lights, etc., to save energy for the building.
2. I was in the daily inspection and found that the flow of the water meter was abnormal. I contacted the construction unit Zhejiang Kaiyuan Installation Company in time to reduce the loss of the owner. Since the stationing, there have been incidents such as power outages and elevators in the building. Our office handled the "emergency handling plan" and avoided the expansion of the situation.
3. In terms of safety precautions, there are many problems with the security equipment provided by the original construction unit. The equipment often fails to record properly, the display image is not clear, and the ck alarm can not be properly armed. We record the relevant problems in the office. The case, and contact the maintenance unit to repair, some problems have been resolved.
The farmer's bank project is the first office project that the company took over. There is no ready-made experience to learn from. In management, we can only “cross the river by feeling the stones”. We adopt the model of “property management” + “hotel service” and pay attention to equipment management. Strengthened employee training and focused on standard services. At present, our property service has been on the right track. Since we settled in, we have maintained the normal operation of the building facilities and equipment, and provided many conference services, banquet services and club services. In terms of security, the vehicles within the building have been effectively implemented. Management, there were no accidents such as burglary and fire accidents in the building. Our office also cooperated with the Rural Commercial Bank to successfully hold many large-scale activities, such as “New Building Relocation Ceremony”, “Employee Representative Conference”, “Chongyang Festival Tea Party”, “College Student Exchange Conference”, etc. The property service was affirmed by the leaders of the Rural Commercial Bank.
While achieving the results, we are also clearly aware of the problems:
1. The service level of some customer service personnel is far from the owner's requirements and work needs. The daily business flow of the bank's business area is large, there are more visitors, and the reception requirements are higher; the bank leaders are responsible for the conference services and banquets. High service requirements, especially in terms of service details and timeliness. Some existing customer service personnel need to improve their services.
2. The security personnel are not ideal in terms of job responsibility and safety prevention skills. The work flexibility is not strong. The security backbone cannot really take the lead. The maintenance personnel are more mobile and the team is not stable enough.
3. In terms of engineering, some of the problems left in the early stage are requested to be processed by the maintenance unit many times. However, the problem has not been fundamentally solved. A few devices have a phenomenon of “good for a while, bad for a while” and the performance is not stable enough. For some equipment currently under maintenance by the construction unit, it is necessary to strengthen learning and lay the foundation for future takeover.
4. The coordination between departments needs to be strengthened. Sometimes there are some temporary services that are out of work. When doing the assault service, it seems to be in a mess.
Based on the above issues, the Service has taken the following improvements:
First of all, to put forward a clear work goal, the service department proposed that the highest goal in the near future is to create an excellent property management building in Suzhou. The minimum goal is to provide friendly service, manage the heart carefully, make the owners satisfied, and add color to the real estate. We will promote the property and service work of the head office building of the Rural Commercial Bank to a higher level and build a safe, civilized and harmonious agricultural commercial building. The work goal indicates the direction of the work effort, which encourages the morale of the staff and encourages the employees to improve their work enthusiasm.
Secondly, standardize daily management and conduct multi-frequency real-time monitoring of service quality. The management personnel conduct inspections on the work of each department on a daily basis to ensure that employees maintain normal working conditions, and correct the irregular operation of employees and even violations.
Once again, improve the forward-looking nature of the work, and want to be in front of the owner. Through nearly one year of management services, we have a good understanding of the spleen preferences of the main leaders of the rural commercial banks, the key working hours of the banks, and the key difficulties of the building property services, laying a good foundation for strengthening management and improving service quality. In the future, we must strengthen the forward-looking work and keep up with the rhythm of the continuous improvement of the needs of the owners.
Fourth, strengthen employee training and improve the quality of employees' business. At present, there are a large number of project managers in rural commercial banks, including 9 project managers. Among them, there are only two property management certificates issued by the Ministry of Construction. The engineering staff is not familiar enough with the equipment manufacturers who are still in the maintenance period. The strength of weak power maintenance is weak, and the overall business quality of employees needs to be improved. We will carry out department-based training activities, the department will develop training plans and strictly implement them, and encourage employees to teach themselves.
Fifth, in terms of improving project profitability, we conceived that personnel are confined and capable. This project is a reward system, which increases profits and can only be started from the personnel side. We encourage our employees to actively learn from other colleagues while doing their jobs, and strive to be common between departments and personnel when necessary. For example, club staff can participate in conference and banquet services when the club is idle; engineering personnel and security personnel can assist customer service when needed; office managers can also perform reception, small installation and minor repairs.
Sixth, since the stationing in the past year, the project management staff has been relatively stable, and only 2 of the nearly 10 customer service personnel have resigned. However, the operating layer personnel, especially the security personnel, have a large flow. The annual turnover rate of security personnel has reached more than 300%. The security personnel are unstable and have brought passiveness to the security work. Our preliminary concept is to invite the company to gradually improve the treatment of security personnel, especially the relevant social security treatment; to expand the space for the development of security personnel, for the excellent security personnel, in addition to all promotion, you can report to the company for selection. It works in other departments. At the same time, strengthen team culture construction, enhance employees' sense of identity and belonging to the company and service department, improve team cohesion and stabilize the workforce.
Facing the ever-changing development of the property service industry, Sufang Property Wujiang Rural Commercial Bank Property Service will adhere to the corporate spirit of “Happy Service, Value Creation”, strengthen internal management, adhere to service first, and build a service with excellent service skills. A good service-oriented workforce constantly meets the rapidly growing property service requirements of the owners and continues to work hard for the company's development.
The Wujiang Rural Commercial Bank project has distinctive characteristics compared with other property projects. First, the project developer and owner are Wujiang Rural Commercial Bank. There is no distinction between developers and small owners. Secondly, due to the needs of banking work, the complex has financial clubs, large conference centers, banquet boxes and other facilities, conference services, banquet services, club services and other services, and the requirements for such services are relatively high. Thirdly, because the developer and the user are the same, the owner has a better understanding of the building facilities and equipment, and the owner attaches great importance to the building property service. The supervisor of the board of supervisors of Wujiang Rural Commercial Co., Ltd. personally manages the property management work, and the property service activities are in the owner's side. In the supervision and management, the requirements for property service standards are strict. Finally, because the building owner is not a professional real estate development enterprise, it is not as good as a professional real estate development enterprise in housing development, takeover acceptance, management and maintenance.
Since I entered the Wujiang Rural Commercial Bank Complex in early May, I have done the following work in the management of facilities and equipment, according to the special circumstances of the bank:
First, the engineering personnel follow up the relevant construction, strengthen the understanding of the facilities and equipment, learn related operations, and collect relevant information.
1. The company attaches great importance to the rural commercial bank project. As early as March, the construction of the building is still in progress, that is, the company will dispatch the company's engineering strength to the scene. Several engineering personnel at the construction site overcame the difficult environment of the construction site and the poor accommodation conditions. The construction projects such as renovation, water and electricity installation, plumbing installation and fire monitoring construction were effectively followed up.
2. The engineering staff of our department conducted a reasonable division of labor, and carried out on-site follow-up of various constructions according to the principle of division and division of labor, and communicated with the construction personnel on the site of the construction unit to understand the performance, use and maintenance of related facilities and equipment. Skills, and collected relevant drawings, equipment manuals, contact information of the person in charge of the construction unit, etc., and established equipment files.
3. In the early intervention, our engineering staff found some construction problems, some of which were proposed with the construction unit and corrected in time. Some construction units are reluctant to rectify the problem, and we have also recorded it in order to make it in the future.
Second, the engineering problems left over from the previous renovation and construction of water and electricity installations will be discovered and summarized in time, and the owner will contact the construction party to follow up and follow the whole process.
1. After the completion of the completion of the relevant government departments by the comprehensive building of Wujiang Rural Commercial Bank Headquarters, our office proposed to take over the acceptance according to the standards of property acceptance and acceptance. Due to the particularity of the development and use of the main body of the rural commercial bank, although we have been stationed many times In various ways, it is necessary to take over the acceptance according to the relevant standards, but the acceptance of the inspection is gone.
2. After entering the station, the individual personnel of the former logistics management center of the Rural Commercial Bank shall, with some equipment handed over to the relevant manufacturers and the original construction unit for maintenance, shall block the inspection and inspection related equipment of our engineering department. I overcame difficulties and withstood the pressure. On the premise of not having a direct conflict with the relevant personnel, the building facilities and equipment were inspected, and many problems left in the previous works were discovered and recorded. In the form of “Work Contact Form”, report to the owner's logistics management center in a timely manner, and the logistics management center will contact the construction unit to rectify and verify the rectification effect.
Third, the establishment of facilities and equipment management, engineering services related systems, implementation to the people, strict implementation.
1. As early as the early intervention stage, the service department is planning to formulate relevant rules and regulations, to manage the system and to follow the procedures to ensure the effectiveness and continuity of management. In June, according to the company's rules and regulations, relevant national laws and regulations, and industry standards, we established rules and regulations for engineering facilities and equipment management, daily service standards for engineers, and implemented in the service department after review by the company's leaders. Part of the system is on the wall, and the quality records are classified and managed.
2. I am in charge of the project configuration engineering supervisor of the Rural Commercial Bank, one engineering squad leader, two high-voltage duty electricians, one maintenance electrician, and the classification and special management of the building facilities and equipment. The division of engineering personnel is clear and the engineering aspects are “good”. Everything is in charge, everyone has something to do." According to the characteristics of the facilities and equipment of Wujiang Rural Commercial Building, we conducted training on personnel related operations and maintenance. We trained various rules and regulations to familiarize engineers with relevant systems. Conduct engineering service activities in accordance with the system.
4. Actively communicate and communicate with the owner's facilities and equipment management department and the original construction unit, and deal with relevant issues in a timely manner.
1. Since I entered the station, I have been trying my best to provide quality property services. At the same time, I have actively handled the cooperative relationship with the owners, and communicated with the owners through various means, and maintained a good relationship with the logistics management center of the bank management in charge of property management. Work contact. Communicate and deal with many existing problems including the legacy of the project.
2. At present, the maintenance of some facilities and equipment of the comprehensive building of the Rural Commercial Bank is under the maintenance stage of the construction unit. The specific maintenance units are as follows:
Serial number unit name maintenance project
1
Shanghai Guanling Elevator Company Building Elevator
2
Jiangsu Zhongxing Fire Company Building Fire Fighting Equipment
3
Jiangsu Xinyidi Intelligent Technology Co., Ltd. building monitoring, sound
4
Wujiang Golden Continental Electronics Co., Ltd.
5
Greening in the building of Wujiang Rose Garden Agricultural Technology Co., Ltd.
6
Zhejiang Kaiyuan Installation Engineering Company Building Hydropower
7
Huaxi Neon Co., Ltd. Building floor lighting
8
Xincheng Air Conditioning Co., Ltd.
9
Waterside Greening Co., Ltd. Peripheral ground stone, part of greening
10
Floor furniture Suzhou Sonny, Guangdong Youpai Service Department maintains the contact information of the maintenance unit, and finds problems in time to contact the maintenance unit. Maintain the normal operation of facilities and equipment.
V. Strengthen the inspection of facilities and equipment, and find that the abnormalities are handled in accordance with the “Emergency Response Plan”.
1. The Engineering Department of the Service Department conducts daily inspections of the building according to the relevant system, including copying water meters and electricity meters, and inspecting power supply and distribution equipment. The relevant data is summarized once a week and reported to the owner. According to the seasonal climate change, suggestions are made on the opening time of the building landscape lights, etc., to save energy for the building.
2. I was in the daily inspection and found that the flow of the water meter was abnormal. I contacted the construction unit Zhejiang Kaiyuan Installation Company in time to reduce the loss of the owner. Since the stationing, there have been incidents such as power outages and elevators in the building. Our office handled the "emergency handling plan" and avoided the expansion of the situation.
3. In terms of safety precautions, there are many problems with the security equipment provided by the original construction unit. The equipment often fails to record properly, the display image is not clear, and the ck alarm can not be properly armed. We record the relevant problems in the office. The case, and contact the maintenance unit to repair, some problems have been resolved.
The farmer's bank project is the first office project that the company took over. There is no ready-made experience to learn from. In management, we can only “cross the river by feeling the stones”. We adopt the model of “property management” + “hotel service” and pay attention to equipment management. Strengthened employee training and focused on standard services. At present, our property service has been on the right track. Since we settled in, we have maintained the normal operation of the building facilities and equipment, and provided many conference services, banquet services and club services. In terms of security, the vehicles within the building have been effectively implemented. Management, there were no accidents such as burglary and fire accidents in the building. Our office also cooperated with the Rural Commercial Bank to successfully hold many large-scale activities, such as “New Building Relocation Ceremony”, “Employee Representative Conference”, “Chongyang Festival Tea Party”, “College Student Exchange Conference”, etc. The property service was affirmed by the leaders of the Rural Commercial Bank.
While achieving the results, we are also clearly aware of the problems:
1. The service level of some customer service personnel is far from the owner's requirements and work needs. The daily business flow of the bank's business area is large, there are more visitors, and the reception requirements are higher; the bank leaders are responsible for the conference services and banquets. High service requirements, especially in terms of service details and timeliness. Some existing customer service personnel need to improve their services.
2. The security personnel are not ideal in terms of job responsibility and safety prevention skills. The work flexibility is not strong. The security backbone cannot really take the lead. The maintenance personnel are more mobile and the team is not stable enough.
3. In terms of engineering, some of the problems left in the early stage are requested to be processed by the maintenance unit many times. However, the problem has not been fundamentally solved. A few devices have a phenomenon of “good for a while, bad for a while” and the performance is not stable enough. For some equipment currently under maintenance by the construction unit, it is necessary to strengthen learning and lay the foundation for future takeover.
4. The coordination between departments needs to be strengthened. Sometimes there are some temporary services that are out of work. When doing the assault service, it seems to be in a mess.
Based on the above issues, the Service has taken the following improvements:
First of all, to put forward a clear work goal, the service department proposed that the highest goal in the near future is to create an excellent property management building in Suzhou. The minimum goal is to provide friendly service, manage the heart carefully, make the owners satisfied, and add color to the real estate. We will promote the property and service work of the head office building of the Rural Commercial Bank to a higher level and build a safe, civilized and harmonious agricultural commercial building. The work goal indicates the direction of the work effort, which encourages the morale of the staff and encourages the employees to improve their work enthusiasm.
Secondly, standardize daily management and conduct multi-frequency real-time monitoring of service quality. The management personnel conduct inspections on the work of each department on a daily basis to ensure that employees maintain normal working conditions, and correct the irregular operation of employees and even violations.
Once again, improve the forward-looking nature of the work, and want to be in front of the owner. Through nearly one year of management services, we have a good understanding of the spleen preferences of the main leaders of the rural commercial banks, the key working hours of the banks, and the key difficulties of the building property services, laying a good foundation for strengthening management and improving service quality. In the future, we must strengthen the forward-looking work and keep up with the rhythm of the continuous improvement of the needs of the owners.
Fourth, strengthen employee training and improve the quality of employees' business. At present, there are a large number of project managers in rural commercial banks, including 9 project managers. Among them, there are only two property management certificates issued by the Ministry of Construction. The engineering staff is not familiar enough with the equipment manufacturers who are still in the maintenance period. The strength of weak power maintenance is weak, and the overall business quality of employees needs to be improved. We will carry out department-based training activities, the department will develop training plans and strictly implement them, and encourage employees to teach themselves.
Fifth, in terms of improving project profitability, we conceived that personnel are confined and capable. This project is a reward system, which increases profits and can only be started from the personnel side. We encourage our employees to actively learn from other colleagues while doing their jobs, and strive to be common between departments and personnel when necessary. For example, club staff can participate in conference and banquet services when the club is idle; engineering personnel and security personnel can assist customer service when needed; office managers can also perform reception, small installation and minor repairs.
Sixth, since the stationing in the past year, the project management staff has been relatively stable, and only 2 of the nearly 10 customer service personnel have resigned. However, the operating layer personnel, especially the security personnel, have a large flow. The annual turnover rate of security personnel has reached more than 300%. The security personnel are unstable and have brought passiveness to the security work. Our preliminary concept is to invite the company to gradually improve the treatment of security personnel, especially the relevant social security treatment; to expand the space for the development of security personnel, for the excellent security personnel, in addition to all promotion, you can report to the company for selection. It works in other departments. At the same time, strengthen team culture construction, enhance employees' sense of identity and belonging to the company and service department, improve team cohesion and stabilize the workforce.
Facing the ever-changing development of the property service industry, Sufang Property Wujiang Rural Commercial Bank Property Service will adhere to the corporate spirit of “Happy Service, Value Creation”, strengthen internal management, adhere to service first, and build a service with excellent service skills. A good service-oriented workforce constantly meets the rapidly growing property service requirements of the owners and continues to work hard for the company's development.
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