Post office year-end work summary

Under the cordial care and guidance of the leaders of the provincial and municipal bureaus under the leadership of the provincial and municipal bureaus, under the leadership of the party committee of the bureau, the cadres and workers of the bureau of the bureau thought to go to one place and make a strong move to focus on the guidelines set by the employee representative meeting at the beginning of the year. The goal is to take more solid work and more effective measures, to benefit from management, to innovate in service, to mobilize all positive factors, to promote development while facing difficulties, to complete the tasks assigned by superiors, and to enter for enterprises. good

The sexual cycle has laid a solid foundation and made certain contributions to the development of the region. It is embodied in the following aspects:
Completion of postal indicators and completion of business income The annual business income of the bureau is estimated at 9.54 million yuan. In January-November this year, 8.83 million was actually completed, and 92.6 of the annual plan was completed. Among them, the savings business income was 6.963 million yuan, the parcel income was 522,000 yuan, the express business income was 377,000 yuan, the foreign exchange business income was 287,000 yuan, the newspaper and newspaper publishing income was 286,000 yuan, and the agency business completed 66,000 yuan. 50,000 yuan.
The completion of savings tasks and balance of payments ended on November 20, the balance of savings of the Office reached 340.65 million yuan, the cumulative net increase of 65.6 million yuan, the current savings balance of 99.785 million yuan, accounting for 28.88.
The basic situation of business operations and the development of postal services are further accelerated
1. The development of the savings business is relatively fast. The postal savings business is the pillar business and the catering business of the postal service. Its revenue share has reached more than 78.8 of the total global revenue. ~ The annual increase in the balance of postal savings issued by the Municipal Bureau to the Bureau is XX million. However, due to the downward adjustment of the bank transfer rate, the net increase of XX million yuan in one year is definitely not the task of completing the income. Therefore, at the beginning of the staff meeting, we proposed the goal of completing the annual net savings balance in the first quarter according to the spirit of the municipal bureau. At the same time, it has increased the strength and assessment of employees' efforts, implemented the reduction of funds below 0.5, controlled the cash in the cash below 2, and accelerated the return rate of funds to increase the gold content of the savings balance to increase the savings income. In the first quarter, the savings business of our bureau was the best in the past years. As of March 20, the accumulated balance reached 317.75 million yuan, and the funds allocated for the project amounted to 48.5 million yuan, exceeding the planned targets issued by the municipal bureau. The commendation of the city bureau. However, in the second quarter, because we held an insurance promotion conference, more than 80 of the 4.26 million yuan of premiums came from postal savings. In addition, in April and May, it was the rural planting season, and it was also the peak of money. I wanted to keep the first quarter. The growth of the postal savings is very difficult. Therefore, the leaders of the bureau held meetings several times and called on the employees to do a good job in the savings business. After the joint efforts of the cadres and workers, as of June 20, the net increase of the postal savings of the bureau was 36.58 million yuan. On March 20th, there were 730,000 missing. In the third quarter, we increased the development of the savings business. As of November 20, the bureau achieved a net savings balance of 65.6 million yuan, and completed 182.2 of the annual plan, which set a net increase in the savings of the bureau. The new high of the balance.
2. The development of insurance agency business highlights the postal agency insurance business is the key business of postal financial implementation strategy adjustment, and is an effective means to avoid financial risks, adjust business structure and achieve diversified operations. ~ Year is a crucial year for the agency insurance business to be scientific, mature and sustainable. According to the "Several Opinions on Speeding up the Development of Agency Insurance Business" and the requirements of the provincial and municipal bureaus issued by the State Post Bureau, the Office regards agency insurance as an entry point for expanding and strengthening the "generation" business, making full use of the postal network. The advantages of road resources, efforts to develop business development in the rural market and large customer market, and actively cooperate with a number of insurance companies such as Ping An and Life Insurance, jointly carry out various marketing campaigns and achieved good results. In order to fully do this work, we have held three development insurance business work conferences, formulated practical and feasible business development incentives, invited the city life insurance company's lecturers to teach the insurance business development experience, and draw on the Liaoyang County Bureau to hold insurance promotion. The successful experience of the meeting was held on April 29th, “Hongtai Naxiang, Green Clothes and Love” insurance promotion meeting, realizing a premium of 4.26 million yuan, exceeding the original target of 3 million yuan, achieving the expected effect, for the future The development of the insurance business has opened a good start. In this promotion meeting, a total of 15 savings units and 68 individuals participated in the collection. The employees made a lot of sacrifices for this promotion and paid a lot of effort. This also shows that we are a very united group and a team that can fight especially.

3. Other businesses develop rapidly According to the principle of equal consultation, complementary advantages, mutual benefit and common development, we actively open up the field of joint development and seek cooperation with enterprises and institutions such as telecommunications, mobile, China Unicom and insurance to vigorously develop intermediary business. . In May of this year, the resale card for the sales network of the sales network of our bureau achieved rapid development, and the recharge card was sold for more than 570,000 yuan in just one month.
In addition, in the face of fierce market competition, we also specially studied the market environment and customer needs of xx, adjusted the focus of business development in a timely manner, and actively carried out the letter business. This year, Comrade Xu Xiufei worked hard and made many breakthroughs. He successfully developed seven postage seals, including the county government, vocational education center, land and resources bureau, court, Yizhong, Beidian Experimental School, and xx Power Plant, generating 24,000 yuan for the bureau. . At the same time, he seized the opportunity of “Five Women's Mountain to declare World Cultural Heritage” and actively communicated with the county party committee and county government to issue “Five Women Mountain City Personalized Stamps”, which generated more than 400,000 yuan for the bureau. In addition, the bureau also developed XX pieces of postage postcards for the Daya River drifting, and made XX corporate New Year cards for the mobile company, which enabled the bureau to achieve zero breakthrough in the development of the postage postcard business and the corporate New Year card business.
The postal service level has a certain improvement. The service is the eternal theme of the postal service and the basis for the survival and development of the enterprise. This year, we have raised the requirements for external service work to the level of service-driven development, and made improvement services an important measure for business operations. We issued the "xx postal production service assessment standard" in the postal code [~] No.1 file. ", and according to "Benxi City Postal Service Work

The provisions of the "Measures for Assessment" have clearly defined the external service work of employees. According to the "Appraisal Standards", the Bureau organized a joint inspection team headed by Deputy Director Chen Dong in the first quarter to produce production services for 19 branches, teams and savings offices in the county from March 3 to March 13. The special inspection of the work imposed penalties on 52 employees who did not meet the assessment criteria, and rewarded the delivery class and the bubble with good service quality along the branch. Through inspections, the overall staff fully recognized the importance of external service work, and consciously fulfilled various service responsibilities, so that they can develop good industry norms and professional habits, form a good atmosphere of hard work, and the service level of our staff and The quality of service improved significantly in the second quarter. In addition, in order to make the external service work of the salespersons, savers, and couriers more standardized, this year's two-stage business training class, a total of 66 employees attended the training. In addition, we also launched the county star salesperson and delivery staff qualification examination in March, and re-evaluated the original star salesperson and courier. A total of five star-rated delivery staff and 21 star salespersons were evaluated. Through the joint efforts of the whole staff, the staff of our bureau are now dressed neatly, with a harmonious attitude, civilized service, courteous hospitality, warm and thoughtful users, basically put an end to the user's reason to report, the postal credibility is constantly enhanced.
Safety work has been strengthened. Safety work is more important than Taishan. Safety work has always been the top priority of our work. Although in the case of very tight funds in our bureau, we still installed 14 night far infrared ray alarms, 2 110 network alarms and 17 door reminders for each branch and team. The use of these devices not only improves the ability of physical defense and technical defense, but also plays a decisive role in ensuring the safety of funds. At the same time, according to the requirements of the "Safety Operation Procedures for Business Personnel of the Post Office", the "Detailed Rules for the Safety Production Work," and the "Safety Production Work Release Form", the SIPO has targeted many business outlets and services. We have established a joint inspection and leadership team that combines inspection and security. This year, we conducted a comprehensive inspection twice, 4 safety inspections, and 2 anti-robbing exercises. In the past six months, due to the availability of our system, the responsibility has been put in place and the inspection work has been in place. This ensures that all the work of the Bureau can be carried out safely and has been praised and recognized by the provincial and municipal bureaus.
Other work is going smoothly
1. Colorful and amateur cultural activities of employees We insist on combining festivals, anniversaries and the central work of enterprises, and actively organize various cultural and sports activities that are beneficial to the physical and mental health of employees. This year, the bureau held a staff knowledge contest during the "March 8" Women's Day and the "May 1st" festival, so that employees can still maintain good learning momentum while working. In the "July 1", we also held a tug-of-war competition and a four-player competition. During the "Eleventh" period, the trade union organized a staff sports meeting. The party and government leaders participated in the competition together with more than 100 members. Finally, one, two and three prizes were awarded. These activities were organized and prepared. All the work was arranged in an orderly manner and implemented in person. The units gave great support. The activities achieved success. They also fully mobilized the enthusiasm of the employees, improved the work efficiency, and inspired the employees to love the post, love the enterprise, and love the post. Enthusiasm, the wind of civilization is prevalent in the overall situation, and it has also made our bureau smoothly rated as “provincial civilized unit” by the provincial party committee and the provincial government.

2. The various labor competitions carried out in order to better mobilize the enthusiasm of employees to develop their business. This year, the trade unions actively cooperated with the administration to grasp the labor competition activities around the central tasks of the enterprise. In February, we launched the labor competition for the savings business and the labor competition for the exchange business, which promoted the rapid development of the savings finance business of the bureau, and enabled the bureau to complete the net increase plan for the savings balance in the first quarter. In March, we launched a competition for large-scale logistics customers and long-distance registration business theme marketing activities, which laid a good foundation for the development of logistics business and agency business. In order to promote the development of new business, we have also developed a development incentive policy for the agency insurance business and the Kahala business, which has diversified our business. Through the development of these competitions, the business development of the bureau has achieved remarkable results, and the tasks assigned by the municipal bureau have been exceeded.
3. Strengthening the construction of facilities In order to beautify the environment, create a good postal and office conditions, and establish a good social image of the postal service, the bureau has installed a large bureau name plate for 14 sub-branches, replacing the small-scale brand name, savings card, and business. Time cards, agency business cards, and 51 commissioning cards were introduced, and nearly 20 plants including phoenix trees and fruit trees were introduced. In addition, in order to cooperate with Wunvshan to declare the world cultural heritage, the bureau has re-installed the decorative lights on the postal building. Now the business premises of our bureau are spacious and bright, full of fragrances, users feel warm with the post, and the staff work is refreshing.
In order to make the business distribution of our bureau more reasonable, this year we will buy a new business outlet in Jiangcheng Garden after the original West Branch branch auction. Now it is already open to the public, not only convenient for the users of Xiguan, but also will give me The bureau brings greater economic benefits.
Although the joint efforts of the cadres and workers have achieved certain results, there are certain gaps and problems. Its main performance is that the marketing system is imperfect, the market development is not enough, and some new businesses have yet to be developed in depth. Second, the business development is not balanced, and the downturn in the basic business is still not picking up. The proportion of postal savings has accounted for more than 78.8%, which may bring trouble to the future development of enterprises. Third, the operation and service work needs to be further improved. The problem of weak management awareness still exists. It is necessary to strengthen management and improve services, especially for external services. This problem has caused certain adverse effects on our development. In the next year, we will seriously reflect on ourselves, start from ourselves, overcome the shortcomings, carry forward the achievements, and think about the overall situation of enterprise development, and strive to have a substantial change next year.