Summary of work > Summary of year-end work

Year-end summary of the restaurant front office in 2019

In the extraordinary year of the hotel in XX, since the hotel was restructured, the front office actively cooperated with the marketing department to receive various types and sizes of meetings, most notably the reception of the National People's Congress, and the successful reception of the meeting was led by the Municipal People's Congress. It is unanimously recognized that the hard work of paying employees always pays for the fruits of recognition. However, although we have gained some experience from the conference reception, there are still some jobs that we do not want to complete before the guests, but also see their own insufficient. In view of this situation, we will summarize the rich experience in the future reception and learn from each other.
In the front office, the sales window of the city hotel, we must master certain sales skills in the price, how can we sell our service products, this requires us to master certain skills in sales; in order to follow the price from high to low The order is carried out, but often we are still lacking in this aspect, the consciousness is weak, and we are not aware of the importance of the work. The guests are only mechanically introduced and sold. Due to the frequent replacement of hotel employees, fresh blood is always added from time to time. This year, there are more new staff in the front office. The new employees have different business knowledge and quality standards after training. In this case, according to the work needs, the manager We have been training the business knowledge and skills of the front office staff many times. Let us learn to promote the work is an important task, let us sell the best products of the hotel to the guests, and let the guests enjoy it. Training allows us to firmly establish employee work, deepen business knowledge, and work better.
As a staff member of the front office, we will meet the standard smile, courtesy, enthusiasm and thoughtfulness, and come to the opposite party to let them be happy and satisfied. We must meet the work challenges of the second half with a high degree of responsibility and will work harder to complete the annual plan issued by the hotel.

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