Tourism Bureau 2019 year-end work summary and 2019 work plan
Provincial Tourism Law Enforcement Corps:
I. Summary of tourism law enforcement work in 2010
In XX, under the care and guidance of the Provincial Tourism Administration and the Tourism Law Enforcement Corps, the tourism law enforcement work of the city, through the cooperation of the tourism departments of all districts and counties, through the joint efforts of the city's tourism law enforcement staff, adhere to the law, strict enforcement, and serious Accepting complaints and actively carrying out comprehensive management of the tourism market, all work has achieved remarkable results, and the tourism market order has been further improved. The relevant situation is summarized as follows:
Attaching great importance to it and making a good grasp of tourism safety work, the bureau firmly established the scientific development concept of "safety is the lifeline of tourism", always insisting on putting safety work first and strictly implementing safety production "one post and two responsibilities", all safety The work has been done with deployment, planning, action, and summary. Effectively, travel agencies rent vehicles and team operations safety, tourism road traffic safety, food hygiene and safety, fire safety, holiday travel safety, water safety and special facilities and equipment safety as the focus of inspection, in the implementation of responsibilities, strengthen supervision, governance hidden dangers, improve the system In other areas, the work has been intensified to ensure that the city's tourism safety work is in place and there is no fault.
First, the safety work such as “Hundred Days of Safety”, “Safe Production Year”, “Golden Week” and holiday holiday were formulated, and the plan was formulated, the requirements were clearly defined, and the responsibilities were implemented. Second, in the "industry safety inspection" and special inspection actions, through clear investigations and unannounced visits to understand the situation, and put forward rectification opinions, the inspections have been comprehensive and meticulous, one unit is not leaking, one link is not bad, and the inspection contents are not limited to tourism priorities. Safety of facilities, but also related to food safety, public security, tourism and other safety work, through inspections and rectification, to effectively protect the lives and property of tourists. The third is to lead the team to supervise. On February 4th and September 30th, the deputy mayors of the municipal government, Li Xiaoduan and Yu Shuang, led the team, and the heads of tourism, construction, safety supervision, and health departments participated in the “Spring Festival” and “10·1” pre-holiday tourism. The comprehensive inspection of the market examined the travel units of the Red Tourist Area, Lanzun Hotel, Huangjing Scenic Area and Tianxianyu Scenic Area in the ancient town of Taiping. The leaders of the bureau led the team to inspect the security work of the tourism departments and travel-related enterprises in Jiangyang, Longmatan, Naxi three districts and Hejiang, Guyu and Qixian counties.
According to statistics, in the year, a total of 7 district tourism management departments were inspected, more than 700 inspectors were dispatched, more than 300 written rectifications and suggestions were issued to the travel-related enterprises, and 11,700 travel safety and health information were issued, ensuring that the city did not happen together. Travel safety accidents.
Governing and maintaining the order of the tourism market according to law
1. Strengthen supervision and promote administration according to law. 1 Strengthen the industry guidance, inspection and supervision of the tourism management departments of all districts and counties, actively promote the construction of administrative efficiency; actively carry out the work of tourism in the whole industry; further improve the comprehensive management of the tourism market, quality supervision, industry self-discipline Work linkage and tourism administrative law enforcement responsibility system work. 2 In accordance with the provisions of the “Travel Agency Regulations” and other relevant regulations, the annual inspection of the travel agency business and the annual review of the tour guide were completed. The city's 20 travel agencies successfully passed the annual inspection; 105 of the city's 155 tour guides passed the annual inspection, 6 were suspended for annual review, and 44 were not approved for annual review.
2. Strengthen personnel training and improve the quality of law enforcement personnel. Organize tourism industry management and law enforcement personnel in various districts to carry out training in tourism regulations and safety. Invite provincial experts and teachers of vocational education institutions to conduct training on the Travel Agency Regulations, implementation rules and courtesy and manners for 150 general managers and tour guides of the city.
3. Actively carry out rectification work in the tourism market. Seriously carry out the "Green Shield Action vi" travel agency contract and service network special governance work and XX tourism service quality improvement year first, second tourism market inspection week activities, since the activity began, the city's tourism law enforcement system has gone out of law enforcement personnel more than 1,200 person-times, Inspected 20 travel agencies, 6 travel agency branches, 26 travel agency outlets, and more than 200 tour guides, and proposed more than 200 rectification opinions and suggestions. Through inspection, the city's tourism market order was further standardized.
4. Handling travel complaints according to law, fairness and fairness. Ensure that all complaints are effectively processed in the first place and in the first place. At the same time, actively do a good job in petition, consultation and stability. In the whole year, 5 complaints were received, 5 were settled, the settlement rate was 100%, and more than 350 consultations were accepted. There was no case of mass petitions and more than a large number of tourist complaints and no administrative reconsideration occurred.
Vigorously promote the industry's spiritual civilization and standardization work
1. In-depth development of the “National Tourism Quality Service Improvement Year xx Activity” and “Democratic Evaluation of Political and Wind Activities” in the whole industry. We will combine the civilized etiquette propaganda, the window industry civilized service, the clean government culture into the scenic spot and the political style, and serve the people, clean and honest, truth-seeking and pragmatic, and act in accordance with the law, and promote the transformation of concepts and functions of organs and industries. Change the style of work, improve work efficiency and service quality, protect the legitimate rights and interests of tourists, and promote the sustainable and healthy development of tourism.
2. Organize the first phase of the city's tourism standardization training course, actively carry out the standardization pilot work, guide the travel agency to grade, and create a star in hotels, scenic spots and farmhouses.
Second, the 2001 work plan
In XX years, in accordance with the provincial and municipal work deployment and requirements, the city's tourism law enforcement quality supervision work highlights the "three major" priorities:
Strengthen the comprehensive management of the tourism market. First, it is necessary to take the initiative to unite the public security, industry and commerce, transportation, health, quality supervision and other functions related to tourism, and organize safety-focused tourism for major festivals such as the Spring Festival and the “10·1” and important periods such as summer vacation and flood season. Comprehensive market governance and law enforcement inspections. The second is to increase the intensity of law enforcement inspections in the tourism market, and timely discover and investigate various violations. The third is to seriously accept travel complaints, adhere to the law, fair and impartial work, and do a good job in petitions.
Strengthen the supervision of the tourism industry. First, the city's travel agency work seminar was held in due course to discuss the outstanding problems and countermeasures faced by the travel agency management. The second is to carry out the annual review of the XX tour guide from January to March, conscientiously implement the guide card IC card inspection system, and further standardize the tour guide's business behavior. The third is to do a good job in the reporting of tourism statistics, and to achieve objectivity, rationality, and timeliness. Fourth, at least once a year, the city's tourism industry management work conference will be held to discuss the problems faced by the tourism industry management and propose solutions and measures. Fifth, continue to carry out in-depth work on democratic evaluation of the tourism industry and promote the healthy development of xx tourism.
Strengthen the construction of tourism standardization. First, vigorously promote the pilot work of tourism standardization, implement the implementation of tourism standardization in a solid manner, and constrain and standardize tourism work, tourism products, and tourism basic terminology. The second is to organize the evaluation and review of the city's theme tourism hotels, green tourist hotels and star-rated tourist hotels. The third is to organize the evaluation of star-rated farmhouse music. The fourth is to organize the classification of travel agencies and promote the standardized management of travel agencies.
Strengthen the management and coordination of tourism vehicles. First, strengthen the coordination and communication with the Transportation Management Office, strengthen the supervision of the newly established coach companies, organize the drivers of the coach companies to seriously study the laws and regulations concerning tourism operations, and strengthen the education on the safety of motorists; It is to raise the awareness of various travel agencies, resolutely put an end to the use of illegal tourist passenger vehicles, and supervise the rental of tourist passenger vehicles in real time to avoid privately changing the reception vehicles. Third, when all travel agencies are required to conduct business dealings with related travel car companies and vehicles, It is required to sign the relevant contract, clarify the rights and obligations of the operators, clarify the relevant responsibilities, and organize inspections; the fourth is to strengthen the training, education and management of the vehicle drivers of the tourist automobile companies, and strengthen the supervision of the service quality of the tourist passengers. The tourism vehicle market is in order, and the tourist vehicles carry out the carrier business in strict accordance with the travel agency's itinerary requirements and requirements.
I. Summary of tourism law enforcement work in 2010
In XX, under the care and guidance of the Provincial Tourism Administration and the Tourism Law Enforcement Corps, the tourism law enforcement work of the city, through the cooperation of the tourism departments of all districts and counties, through the joint efforts of the city's tourism law enforcement staff, adhere to the law, strict enforcement, and serious Accepting complaints and actively carrying out comprehensive management of the tourism market, all work has achieved remarkable results, and the tourism market order has been further improved. The relevant situation is summarized as follows:
Attaching great importance to it and making a good grasp of tourism safety work, the bureau firmly established the scientific development concept of "safety is the lifeline of tourism", always insisting on putting safety work first and strictly implementing safety production "one post and two responsibilities", all safety The work has been done with deployment, planning, action, and summary. Effectively, travel agencies rent vehicles and team operations safety, tourism road traffic safety, food hygiene and safety, fire safety, holiday travel safety, water safety and special facilities and equipment safety as the focus of inspection, in the implementation of responsibilities, strengthen supervision, governance hidden dangers, improve the system In other areas, the work has been intensified to ensure that the city's tourism safety work is in place and there is no fault.
First, the safety work such as “Hundred Days of Safety”, “Safe Production Year”, “Golden Week” and holiday holiday were formulated, and the plan was formulated, the requirements were clearly defined, and the responsibilities were implemented. Second, in the "industry safety inspection" and special inspection actions, through clear investigations and unannounced visits to understand the situation, and put forward rectification opinions, the inspections have been comprehensive and meticulous, one unit is not leaking, one link is not bad, and the inspection contents are not limited to tourism priorities. Safety of facilities, but also related to food safety, public security, tourism and other safety work, through inspections and rectification, to effectively protect the lives and property of tourists. The third is to lead the team to supervise. On February 4th and September 30th, the deputy mayors of the municipal government, Li Xiaoduan and Yu Shuang, led the team, and the heads of tourism, construction, safety supervision, and health departments participated in the “Spring Festival” and “10·1” pre-holiday tourism. The comprehensive inspection of the market examined the travel units of the Red Tourist Area, Lanzun Hotel, Huangjing Scenic Area and Tianxianyu Scenic Area in the ancient town of Taiping. The leaders of the bureau led the team to inspect the security work of the tourism departments and travel-related enterprises in Jiangyang, Longmatan, Naxi three districts and Hejiang, Guyu and Qixian counties.
According to statistics, in the year, a total of 7 district tourism management departments were inspected, more than 700 inspectors were dispatched, more than 300 written rectifications and suggestions were issued to the travel-related enterprises, and 11,700 travel safety and health information were issued, ensuring that the city did not happen together. Travel safety accidents.
Governing and maintaining the order of the tourism market according to law
1. Strengthen supervision and promote administration according to law. 1 Strengthen the industry guidance, inspection and supervision of the tourism management departments of all districts and counties, actively promote the construction of administrative efficiency; actively carry out the work of tourism in the whole industry; further improve the comprehensive management of the tourism market, quality supervision, industry self-discipline Work linkage and tourism administrative law enforcement responsibility system work. 2 In accordance with the provisions of the “Travel Agency Regulations” and other relevant regulations, the annual inspection of the travel agency business and the annual review of the tour guide were completed. The city's 20 travel agencies successfully passed the annual inspection; 105 of the city's 155 tour guides passed the annual inspection, 6 were suspended for annual review, and 44 were not approved for annual review.
2. Strengthen personnel training and improve the quality of law enforcement personnel. Organize tourism industry management and law enforcement personnel in various districts to carry out training in tourism regulations and safety. Invite provincial experts and teachers of vocational education institutions to conduct training on the Travel Agency Regulations, implementation rules and courtesy and manners for 150 general managers and tour guides of the city.
3. Actively carry out rectification work in the tourism market. Seriously carry out the "Green Shield Action vi" travel agency contract and service network special governance work and XX tourism service quality improvement year first, second tourism market inspection week activities, since the activity began, the city's tourism law enforcement system has gone out of law enforcement personnel more than 1,200 person-times, Inspected 20 travel agencies, 6 travel agency branches, 26 travel agency outlets, and more than 200 tour guides, and proposed more than 200 rectification opinions and suggestions. Through inspection, the city's tourism market order was further standardized.
4. Handling travel complaints according to law, fairness and fairness. Ensure that all complaints are effectively processed in the first place and in the first place. At the same time, actively do a good job in petition, consultation and stability. In the whole year, 5 complaints were received, 5 were settled, the settlement rate was 100%, and more than 350 consultations were accepted. There was no case of mass petitions and more than a large number of tourist complaints and no administrative reconsideration occurred.
Vigorously promote the industry's spiritual civilization and standardization work
1. In-depth development of the “National Tourism Quality Service Improvement Year xx Activity” and “Democratic Evaluation of Political and Wind Activities” in the whole industry. We will combine the civilized etiquette propaganda, the window industry civilized service, the clean government culture into the scenic spot and the political style, and serve the people, clean and honest, truth-seeking and pragmatic, and act in accordance with the law, and promote the transformation of concepts and functions of organs and industries. Change the style of work, improve work efficiency and service quality, protect the legitimate rights and interests of tourists, and promote the sustainable and healthy development of tourism.
2. Organize the first phase of the city's tourism standardization training course, actively carry out the standardization pilot work, guide the travel agency to grade, and create a star in hotels, scenic spots and farmhouses.
Second, the 2001 work plan
In XX years, in accordance with the provincial and municipal work deployment and requirements, the city's tourism law enforcement quality supervision work highlights the "three major" priorities:
Strengthen the comprehensive management of the tourism market. First, it is necessary to take the initiative to unite the public security, industry and commerce, transportation, health, quality supervision and other functions related to tourism, and organize safety-focused tourism for major festivals such as the Spring Festival and the “10·1” and important periods such as summer vacation and flood season. Comprehensive market governance and law enforcement inspections. The second is to increase the intensity of law enforcement inspections in the tourism market, and timely discover and investigate various violations. The third is to seriously accept travel complaints, adhere to the law, fair and impartial work, and do a good job in petitions.
Strengthen the supervision of the tourism industry. First, the city's travel agency work seminar was held in due course to discuss the outstanding problems and countermeasures faced by the travel agency management. The second is to carry out the annual review of the XX tour guide from January to March, conscientiously implement the guide card IC card inspection system, and further standardize the tour guide's business behavior. The third is to do a good job in the reporting of tourism statistics, and to achieve objectivity, rationality, and timeliness. Fourth, at least once a year, the city's tourism industry management work conference will be held to discuss the problems faced by the tourism industry management and propose solutions and measures. Fifth, continue to carry out in-depth work on democratic evaluation of the tourism industry and promote the healthy development of xx tourism.
Strengthen the construction of tourism standardization. First, vigorously promote the pilot work of tourism standardization, implement the implementation of tourism standardization in a solid manner, and constrain and standardize tourism work, tourism products, and tourism basic terminology. The second is to organize the evaluation and review of the city's theme tourism hotels, green tourist hotels and star-rated tourist hotels. The third is to organize the evaluation of star-rated farmhouse music. The fourth is to organize the classification of travel agencies and promote the standardized management of travel agencies.
Strengthen the management and coordination of tourism vehicles. First, strengthen the coordination and communication with the Transportation Management Office, strengthen the supervision of the newly established coach companies, organize the drivers of the coach companies to seriously study the laws and regulations concerning tourism operations, and strengthen the education on the safety of motorists; It is to raise the awareness of various travel agencies, resolutely put an end to the use of illegal tourist passenger vehicles, and supervise the rental of tourist passenger vehicles in real time to avoid privately changing the reception vehicles. Third, when all travel agencies are required to conduct business dealings with related travel car companies and vehicles, It is required to sign the relevant contract, clarify the rights and obligations of the operators, clarify the relevant responsibilities, and organize inspections; the fourth is to strengthen the training, education and management of the vehicle drivers of the tourist automobile companies, and strengthen the supervision of the service quality of the tourist passengers. The tourism vehicle market is in order, and the tourist vehicles carry out the carrier business in strict accordance with the travel agency's itinerary requirements and requirements.
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