Year-end summary of the property service team

The property second station comprehensive service team has earnestly implemented the spirit of the meeting and the meeting on the station in the past year. With the tenet of “strengthening standardized management, building service brand and building a harmonious community”, the company adheres to the principle of “quality service is fundamental, satisfaction service is soul, households "Satisfaction is the standard" overall requirement, comprehensively improve the service level, and has now successfully completed this year's performance indicators.

First, change the concept of service and promote "star" services.

Closely surrounding the “five responsibilities”, “seven work objectives” and “eight key tasks” of the mining service system, we will start from the “details” of service management, establish a sense of “small problems and do a good job”, and do a good job in service. The property center and Jiaxing maintenance are two five-star teams launched by the comprehensive team. They are strictly managed and carefully operated in the work. They have strong sense of responsibility and implement “star” services everywhere. They have been recognized by everyone and praised by the residents. .

Second, standardize service behavior and pay attention to service quality.

The comprehensive team has changed a lot since May of this year. Our team has a wide range of services and a wide range of services. The service targets are different. We must not only serve production and life, but also face the people in all units in the mining area. The work to be done in the harmonious community construction is to continuously improve and improve the quality of service. Truly "there is no end to demand, no limit to service." We recognize that only by seriously implementing the post responsibility system, strictly implementing the standard of property service standards, and satisfying 100% of the residents is the work we need to do for the construction of a harmonious community. Therefore, our team is mainly to implement the rules and regulations and the implementation of standards and norms.

1. Facing the shortage of personnel, the second station outsourced the maintenance and greening work. The comprehensive team carried out a series of concurrent management measures for the outsourced Jiaxing company and the greening company.

Our team combined with the work requirements of the station and the station, carried out the standardization, benchmarking and knowledge contest of the standard and standard, and included the staff and canteens, water plants, Jiaxing company, greening company and all outsourcing and external employees. In this activity of benchmarking and reaching the competition, the standard and standardized study materials and answer papers were issued to each team. Each employee is required to answer the questions in person, and arrange the competition assessment form to evaluate the on-site operation of the employees. Two test papers, one on-site assessment included in the total score, and three "standard and standardized post service star" were awarded for commendation and reward. As a model for everyone to learn, we will be upright, establish a model, and promote the service of the whole team. Meet the standard.

Through the competition, every employee, including outsourced and external employees, knows that every job we do has rules to follow, and there are standards to compare. The standard specification is a mirror that can be checked against, and the quality of your work can be seen at a glance. On the basis of achieving benchmarking and compliance, after inspection and assessment, we can also improve one step further, to raise standards, create standards, continuously improve and improve service quality, and we can fulfill our service commitments. “There is no end to demand, no limit to service”, which is to make a due contribution to the construction of a harmonious community. Implement post training and improve service quality. In the staff training, combined with the actual work, in line with what to do, what is missing what and what is the combination of learning and training, from January to October, each team based on job skills, carry out mutual learning, daily positions In the training activities, the skills and skills of employees have been significantly improved.

On the morning of August 16th, the second property service station comprehensive service team convened a mobilization meeting of 29 employees including the team staff, Jiaxing Company and the greening company to participate in the “Standards to find the gaps and strive for the first-class service”. Employees unify their thinking, raise their awareness, and strive to find the gap and service for the first-class, laying a solid foundation for the completion of the second half of the year and the completion of the annual performance targets.

The meeting first conveyed the spirit of the speeches of the leaders in the first half of the year and the key work arrangements in the second half of the year. Combined with the requirements of the station leaders for the work of the integrated service team, the call for all employees to strengthen the study of standard norms from now on. Use, start from a little bit of small things, look for gaps, service levels, and further improve the quality of service, sincerely do a good job of quality services, so that residents are satisfied. Second, we must strengthen our own study and cultivation, improve the overall quality of individuals, enhance the collective concept and teamwork spirit, and serve the residents wholeheartedly, adding luster to the second station of the property. Third, we must strengthen the implementation of the rules and regulations and the post responsibility system, treat the work and the residents with sincerity, care and patience, strive for service first-class, and strive for first-class satisfaction.

The meeting encouraged morale and stimulated enthusiasm. Everyone expressed their willingness to unite and work together to continue to do all the service work and make our due contribution to building a harmonious community.

On the morning of September 1, the second property service station held the mobilization meeting of the “100-day standard for the first-class service” labor competition. More than 30 people from grassroots employees, housekeeping, sanitation, greening and other outsourcing companies and external employees attended the meeting. . The competition, in conjunction with the “National Quality Month in September” campaign, required employees to meet the standard services, provide quality services, further improve service quality, form a standard service normalization, and create a two-stop service brand.

In order to make the competition activities effective and promote the employee compliance service, the comprehensive team combines the quality month activities with the evaluation work of the star employees, and conducts weekly evaluations on the work status of each position and the home maintenance site, sanitation and greening responsibility areas. once. According to the on-site assessment, benchmarking, filling in the assessment records, comprehensive scores, and selecting advanced individuals in the competition activities, laying a solid foundation for the completion of the annual performance targets.

2. After the second property service station is outsourced for maintenance, the safety management of the contract team is a top priority. According to the requirements put forward by the station leaders after discussion, the comprehensive team carried out the safety education and supervision work of the contracted team, and carried out the three-level safety education of the outsourcing employees, systematically studied the safety production regulations and the management, electricians, The safety production common sense of the maintenance workers, especially highlights the study and education of the six anti-violation bans on the safety production of the head office.

In order to put the safety production into the work, the comprehensive team is equipped with two teachers to supervise the help belt. The team heads to inspect the safety work at each operation point to supervise whether there are illegal operations and illegal operation, and strengthen the site safety. The intensity of supervision eliminates hidden dangers and ensures full production.

After the maintenance work was outsourced, the integrated team carried out a series of detailed work on the safety management, service quality and supervision and control of the contract team. We believe that coordination and cooperation must be done well, and supervision and control are indispensable. Since both parties are just involved in this work, many professional terms and word names are different. It is necessary to have a process of communication and integration. In particular, the grassroots managers should learn some common sense, master some technical terms, and work easily. Be handy and reduce some unnecessary losses and troubles.

The comprehensive team of each team has strict system, intensive inspection and assessment, and further publicized and studied the property service standards and standards, and continuously implemented standardized services. The service hall and Jiaxing maintenance service have implemented a 24-hour duty system, which has been urgently reported for emergency repair and follow-up with the report, and has been well received by the residents of the community.

Third, from the first month of this year to the end of October, the main achievements of the comprehensive team:

1. Excellent quality home service xx items, public maintenance 1xx items, and sweet water xx cubic meters for the south and north communities.

2, the canteen dining halls: breakfast xx people 、 times, lunch xx people 、 times, dinner xx people ∕ times, a total of xx people ∕ times.

3, apartment accommodation staff: the apartment often live xx, xx people.

4. On-site inspections of Jiaxing Company, afforestation companies and institutional canteens according to the standard specifications, signing and rectifying the notice agreement, irregular inspections, and problems that caused them to be rectified on time and achieved obvious results.

5, meticulous organization, smooth and orderly "spring inspection" and winter defense insulation work.

6. Completed the powder outside the building of Fengxiangyuan South District and North District, beautifying the environment and enriching the lives of people in the community.

4. In order to effectively guarantee production and service life, the comprehensive service team will work normally during the “Spring Festival”, “May Day”, “Mid-Autumn Festival” and “Eleventh” holidays, and continue to carry out security and comprehensive self-examination activities during the work period. .

1. Regularly purify and clean the three power distribution rooms in the community, carefully check the fastening condition of the high and low voltage box lines, whether the insulated grounding wire is firm and effective, whether there are safety warning signs around, whether the fire extinguisher is normal, etc., in order to eliminate safety hazards. To ensure that the power supply is normal.

2. Check the operation of each process of the sweet water source well and the water supply system, maintain the equipment, arrange special water and emergency repair personnel to ensure that the sweet water can be supplied to the households in a normal and orderly manner.

3, Fengyuan pure water plant maintained the equipment, replaced 5 filter elements, wiped the doors and windows, swept the environmental sanitation, and strengthened the hygiene supervision of the production process of pure water, 24 hours on duty to watch the water plant, during the festival is also normal production And send water.

4, the organ canteen often cleans the toilet on time, cleans the corners of the health, the dining environment is more clean and comfortable, and has developed a daily recipe to provide delicious meals to the staff in the form of rich and delicious table meals.

5. The housekeeping maintenance staff can voluntarily and normally work during and after the festival. The electrician and the supervisor are supervised by our senior technicians to ensure the normal maintenance of the housekeeping and public maintenance.

6, the service hall, office building, apartment building, door room and other positions have arranged cleaning and on-duty personnel, strengthen the duty of the key parts at night, the team is responsible for part of the work, supervision of sanitation, greening, housekeeping, coordination of various departments to do a good job Item security service work.

Fourth, in late October, the work was mainly carried out around the pressure test of the heating pipe.

On the eve of wintering, all employees attach great importance to their thoughts, gradually improve the winter production, living and service guarantee operating procedures, the storage of wintering materials, the maintenance and maintenance of machinery, the skill operation of maintenance personnel and safety training to ensure the recent irrigation test And heating work is safe and smooth.

2. The weather is gradually getting colder. The comprehensive team is gradually operating in accordance with the winter safety production operation rules. Each site is strengthening publicity and self-examination and self-revision work, strictly implementing the “National Anti-Violation Six Bans” of the Petroleum Corporation, and doing a good job in security prevention. Fire, slip, antifreeze, personal injury, etc.

3. During the water pressure test, the service hall and maintenance team staff are on call 24 hours a day, and cooperate with each other to ensure that the production and life of the community residents are stable and normal during the irrigation and pressure test.

4, maintenance personnel on the winter defense insulation of various gate valves and pipe network and careful inspection once, to ensure that the switch is flexible, safe and effective, hand wheel, valve body painting, marking is obvious, the responsibility of each section is implemented to people, strictly prevent running The occurrence of a leaking event.

The personnel of each team of the comprehensive team will raise their thinking and understanding before the establishment of the winter, strive to prepare materials and emergency materials, strengthen investigation and eliminate hidden dangers, and ensure the normal and orderly work of safe production and service guarantee in the season.

5. Flood prevention, flood control and facility maintenance.

In accordance with the arrangements on the station, the second service station comprehensive service team set up a flood prevention and flood prevention emergency detachment, prepared emergency materials and emergency plans, and prepared flood prevention and emergency rescue at any time.

At the time of the rainy season, the team of the team organized an investigation team to insist on patrolling inspections on the prevention area of ​​the residential area of ​​Qingcheng base before the rain, rain and rain, and timely checking and unblocking the office buildings and apartment buildings and Peking University. There are 42 sewer drains around the door, and 23 drainage pipes in the green belt. The water supply passages of the office building and the apartment building roof are checked unimpeded, ensuring the smooth drainage of the office building and the surrounding drainage channel of the apartment building.

Sixth, the future concept

The future work has a long way to go. We also need to unite and work together to successfully complete the annual performance targets. We will focus on the following key tasks:

1. The skills and quality of employees still need to be further improved, and the quality of service needs to be further improved. We must start from the aspects of residents' maintenance services, security and stability, and community culture to create a first-class service team.

2. Each team will continue to strengthen daily training, standardizing services as the main content, carrying out mass-based post-operation training activities at various levels, continuously improving the skill operation level of post employees, and comprehensive ability to cope with and deal with various complex problems.

The new year is coming soon, the comprehensive service team will strive to "survive by quality and develop by credit", and strive to create the star-level civilized community in the two stations.