Summary of work > Summary of year-end work

Room attendant year-end summary

Under the introduction of a friend, I came to xxxx and got the message to study in Beijing. I am very happy. I cherish this opportunity. I have studied hotel management for five years. I have never practiced it. I think everything starts from scratch. It was a very good opportunity, so I came to Beijing to study with enthusiasm. I started studying Jinjiang culture and theory. I accepted the culture of Jinjiang very much. I am also very happy to be a Jinjiang person in ten days. After the completion of the theoretical course, I couldn’t wait to come to the xxxx store with a sly feeling. I was assigned to the guest room in the first week. I thought I could do the hard work and I was fully prepared to come to the room, mainly the room and the big sister. I learned the cleaning and bed making work of the room. Although I had already made sufficient preparations, I was tired and complained on the first day. I even wondered if I could persist. Under the encouragement of the big sister of the room, I made up my mind to encourage myself. Must insist that during the six-day room study, I learned the process of cleaning a room, the most basic bed in the hotel, the bathroom cleaning Room service and simple way to make me have a preliminary understanding of basic commodities to sell the hotel. In the second week, I was assigned to the restaurant and learned from the senior restaurant waiter how to set up a table, remove the table, order a la carte, serve, and pass the dishes. And have a better understanding of the restaurant's service process.
I was assigned to the front desk in the third week. I really liked the reception at the front desk, but I was embarrassed. I don't know if I can do the job, but I am happy that most of the hotel staff are so enthusiastic. Friendly, they are not indifferent to us because we are interns. In the spare time, a sweet smile from colleagues, a common "hard work" will be touched, the reception desk is a hotel facade It is the place where guests make a first impression of the hotel. The service of the main station basically covers all the services that the hotel can provide. Therefore, the front desk staff needs to have sufficient knowledge of each department of the hotel to provide satisfactory and considerate services. During the study, I have a deep understanding of the basic operations of the hotel, such as check-in and check-out, and have carried out practical operations.
The days of internships ended day by day. I really learned a lot of things these days. Besides learning some basic skills and common sense of service, I learned more about being a good person, how to deal with my own interests and the interests of the hotel, how to Dealing with the interpersonal relationship between colleagues and how to adjust my mentality, let me know that as a waiter should have a strong sense of service. When chatting with a department manager, the manager mentioned the service awareness. I strongly agree with him: "Service awareness not only requires the waiter to have the concept and desire to provide quality service to the guests, but also the same for his colleagues. Consciousness."

recommended article

popular articles