Year-end summary of the front desk
The XX year that is about to pass is a busy and happy year. On the occasion of the end of the year and the beginning of the year, I stood at the time platform of the old and the new, looking back, looking forward to the future, can not help but think of thousands. In the past year, under the guidance of the group, with the help and care of the department leaders and the friendly cooperation between colleagues, my work and study has been greatly developed.
First, strengthen business training and improve their own quality. With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. The front office is the facade of the hotel. Every employee has to face the guests directly, so the attitude and service quality of our employees reflects the service level and management level of a hotel. The front desk is the core part of this facade. I know that my responsibility is great, and my own negligence will bring economic losses to the hotel. Therefore, in my work, I am responsible and responsible for every job, and actively learn more professional knowledge from other colleagues to strengthen my business. Only in this way can we further improve our business knowledge and service skills, in order to better provide our customers with quality services and make our guests happy.
Second, "open source and reduce expenditure, control costs" started from small things, starting from me, "open source and reduce expenditure, increase revenue and reduce expenditure" is the pursuit of each enterprise. Under the leadership of the department leaders, we actively responded to the hotel's call to carry out savings and savings activities and control costs. In order to save costs, we use the recycling of the welcome card as a hotel insider. When the hse room is occupied, when the sales are to bring guests to visit the room, we use these used welcome cards to install the keys to reduce the use of the welcome card. Save money on the hotel. The printed report papers are used for drafting, and the various reports are printed on both sides as much as possible. Through these controls, we will make a contribution to the hotel's revenue generation, and we will do our part.
Third, strengthen their own sales awareness and sales skills, improve housing rate With the help of departmental leadership training, I learned some sales tips. How to report the price to the guests, what kind of room is the price of what kind of room? How to recommend a better room type to a booked guest? and many more. Here I would like to thank our department leaders for imparting these sales knowledge to us without reservation. While growing my own knowledge, I am also actively making my own efforts to promote the sale of scattered rooms. As long as guests come to the front desk, I will try my best to let the guests stay, even if it is ug. In this way, strive for a higher occupancy rate.
Fourth, pay attention to the coordination between the various departments, and the friendly relationship with colleagues is like a big family, between the department and the department inevitably will have some unpleasant things. As the hub of the entire hotel, the front desk has a close working relationship with the catering, sales, and guest rooms. Therefore, in my daily work and life, I always pay attention to my own words and deeds, take the initiative to deal with the relationship with colleagues in various departments, respect others and earn respect for themselves. Home and everything, only in this way, our hotel, our group can make great progress.
In this year, I have grown a lot and learned a lot, but I also deeply understand and understand the inadequacies.
1. Lack of flexibility and initiative in service, because I am afraid to do something wrong and dare not do it.
2. In the event of an emergency, lack of good psychological quality, can not calmly deal with the problem.
3. The room was not well controlled during the reception of the large conference team.
The new year is about to begin, and I will be guided by the leadership of the hotel, to be practical and to do things seriously. Actively cooperate with the foreman, the supervisor and the leaders to complete the work, strive to improve their overall quality, improve the quality of service, correct those deficiencies, and be an excellent receptionist. Strive to achieve better development on this excellent platform of the Group and contribute its own strength to the prosperity of the Group.
First, strengthen business training and improve their own quality. With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. The front office is the facade of the hotel. Every employee has to face the guests directly, so the attitude and service quality of our employees reflects the service level and management level of a hotel. The front desk is the core part of this facade. I know that my responsibility is great, and my own negligence will bring economic losses to the hotel. Therefore, in my work, I am responsible and responsible for every job, and actively learn more professional knowledge from other colleagues to strengthen my business. Only in this way can we further improve our business knowledge and service skills, in order to better provide our customers with quality services and make our guests happy.
Second, "open source and reduce expenditure, control costs" started from small things, starting from me, "open source and reduce expenditure, increase revenue and reduce expenditure" is the pursuit of each enterprise. Under the leadership of the department leaders, we actively responded to the hotel's call to carry out savings and savings activities and control costs. In order to save costs, we use the recycling of the welcome card as a hotel insider. When the hse room is occupied, when the sales are to bring guests to visit the room, we use these used welcome cards to install the keys to reduce the use of the welcome card. Save money on the hotel. The printed report papers are used for drafting, and the various reports are printed on both sides as much as possible. Through these controls, we will make a contribution to the hotel's revenue generation, and we will do our part.
Third, strengthen their own sales awareness and sales skills, improve housing rate With the help of departmental leadership training, I learned some sales tips. How to report the price to the guests, what kind of room is the price of what kind of room? How to recommend a better room type to a booked guest? and many more. Here I would like to thank our department leaders for imparting these sales knowledge to us without reservation. While growing my own knowledge, I am also actively making my own efforts to promote the sale of scattered rooms. As long as guests come to the front desk, I will try my best to let the guests stay, even if it is ug. In this way, strive for a higher occupancy rate.
Fourth, pay attention to the coordination between the various departments, and the friendly relationship with colleagues is like a big family, between the department and the department inevitably will have some unpleasant things. As the hub of the entire hotel, the front desk has a close working relationship with the catering, sales, and guest rooms. Therefore, in my daily work and life, I always pay attention to my own words and deeds, take the initiative to deal with the relationship with colleagues in various departments, respect others and earn respect for themselves. Home and everything, only in this way, our hotel, our group can make great progress.
In this year, I have grown a lot and learned a lot, but I also deeply understand and understand the inadequacies.
1. Lack of flexibility and initiative in service, because I am afraid to do something wrong and dare not do it.
2. In the event of an emergency, lack of good psychological quality, can not calmly deal with the problem.
3. The room was not well controlled during the reception of the large conference team.
The new year is about to begin, and I will be guided by the leadership of the hotel, to be practical and to do things seriously. Actively cooperate with the foreman, the supervisor and the leaders to complete the work, strive to improve their overall quality, improve the quality of service, correct those deficiencies, and be an excellent receptionist. Strive to achieve better development on this excellent platform of the Group and contribute its own strength to the prosperity of the Group.
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