Summary of work > Summary of year-end work

Gas station year-end work summary

With the cordial care and great help of the company's leaders, with the active cooperation of all the staff at the gas station, the gas station has greatly improved the station appearance, standardized service, and staff quality, and the internal management level has been comprehensively improved. The main tasks of this year's gas station are as follows:
1. Business situation:
This year, the division branch strengthened the quality management of gas stations, unified purchase of oil products, and uniform implementation of density. Strictly control the quality of the gas, which provides a good guarantee for the operation of the gas station. At the same time, with the brand image of China Petroleum's excellent quality and the careful management of the station leaders, the gas station impresses every customer who comes and goes. And can promptly deal with the problems that the customer can put forward, thus forming a close and harmonious customer relationship, such as "Why can't I use a mobile phone for fueling?" Why can a 180-liter fuel tank add 200 liters of oil?" "The questions can be scientifically answered by customers." Won the trust and praise of the customers. When the spring ploughing season, our company approved the expectation of spring ploughing oil products, formulated the emergency plan for the supply of spring ploughing oil in advance, and based on the actual situation, advanced oil distribution, extended the oil supply cycle, and effectively controlled the sales rhythm; The use of the media to publicize the "three responsibilities" that PetroChina has fulfilled in supporting local economic construction, widely publicizing the Chinese oil brand and service commitments, and ensuring a stable supply of spring ploughing oil. In the past year, our company has insisted on improving the comprehensive management level, comprehensive image level, comprehensive service level and comprehensive benefit level of the gas station as the work goal, starting from the details, making the gas station management more institutionalized and standardized, and the service work is more characteristic. Family and professionalism. At the same time, we will gradually establish a customer-centric sales business operation mechanism, establish customer files, classify according to customer consumption, implement “key customer management responsibilities” for key engineering customers, implement “peer-to-peer” competition strategy, and make new breakthroughs in sales. The gas station sold a total of 750 tons of refined oil and completed 115.23% of the annual plan. It was rated as XX advanced gas station by the company. At the moment, we are sprinting ahead with higher goals.
2. Internal management:
The management level of a gas station is not only reflected in the sales volume, but should be reflected in many aspects and at multiple levels. Therefore, I stood in XX years and further established and improved various rules and regulations and rewards and punishments management methods according to management needs, and insisted on strictly following the system to ensure equality for all before the system. The refueling staff implements the last elimination system and manages it with humanity. Give all employees an urgent sense of crisis, strengthen their work efficiency, service level, quality service, and shape the new image of the oil station.
2. The development of the company is not a one-person business. As long as all the staff of the gas station work together to put the company's various management policies into place, our company can sprout in the sun like a seed, thrive, and achieve “first-class domestic”. Enterprises, we work hard for this goal, work hard, and make due contributions to society.

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