Summary of year-end work of the property in 2019
XX years is a year for *** to seek development. In this year, under the care and support of the leaders at all levels of the company, the Property Management Office has always implemented the corporate philosophy of “Building a Quality Life” for the owners, following the principle of “Owners First, Service First”. *** The actual situation, while doing a good job in property management services, gradually rationalize and improve various management tasks, so that the property management work in the early stage of the community gradually embarked on a standardized track, and the property management work has achieved certain results, which is related to the company's The hard work of the leaders and the employees is inseparable. The work of XX years is summarized as follows:
First, the completion of the daily management objectives of XX:
Housing management housing management is one of the important contents of property management. This problem is particularly important in the renovation stage of the previous owners. Throughout the old residential quarters, there are leakages of upper and lower units, damage to the facade, damage to the building structure, and house functions. It is not because the management of the previous stage is not in place to plant the root cause and bury hidden dangers, which has caused difficulties in the later management services and has been difficult. This problem has gradually evolved into a problem that has plagued the development of the industry. Outstanding issue.
To this end, in the decoration management work, we have focused on strengthening the following aspects:
1) For the owner and decoration management special project, the "decoration work guide" was drafted, and clear guidance was given on the "main part waterproofing", "fire safety", "water and electricity pipeline direction", "self-use facility equipment installation" of the decoration unit, Let the owner and the decoration company know the various management regulations and requirements in advance, and prepare for the later management work;
2) Strictly apply for approval of renovation and establish a complete decoration management file. All decoration applications must submit the materials and drawings specified in the decoration manual, and strictly review the façade and indoor structure in the decoration application. Give approval comments and suggestions;
3) Establish a decoration inspection and sign-in system, arrange all departments to carry out decoration inspection work on the decoration unit according to the regulations, carry out inspection work on fire management, illegal decoration and waterproof engineering according to the division of labor, and eliminate the illegal decoration phenomenon in the bud;
4) Regularly organize special renovation inspection and rectification activities for renovations, limit the phenomenon of non-compliance with the requirements of management regulations, and carry out re-inspection work according to the plan. This work has been affirmed by most of the owners.
5) From October of XX, according to the arrangement of the work, the Management Office has set up a special responsibility system for decoration inspection. This work was organized and implemented by the team leader. After relevant training and preparation work, it was successfully implemented. Good results.
Community security and prevention work area public security prevention and fire protection work is the top priority in property management. In order to provide the owner with a safe and comfortable living environment, we have paid close attention to the community security fire management work, and regularly conduct job training for security personnel. The assessment, the establishment of strict post implementation standards, and strict implementation of various work procedures, patrol, and patrol system. The maintenance personnel are required to conduct serious inspections, civilized duty, and courteous service. Under the circumstances of complicated personnel entering and leaving the early stage of renovation and lack of hardware facilities, the tasks assigned by the company have been basically completed.
1) Continue to implement the system of formalities for the entry and exit of construction personnel, and regularly set up posts to clear the decoration unit. This has greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided the delay of decoration and caused customer complaints. Effectiveness
2) In order to strengthen the supervision of decoration and transportation, and avoid the illegal use of elevators to carry out decoration materials, the management office has implemented the "renovation and transportation deposit management system" since the second half of XX. Since the implementation of the system, the materials stayed in the public parts for overnight and transportation. In the process of destroying the hygienic environment, illegal use of elevators is basically eliminated;
3) Strictly implement the personnel and item entry and exit management system, the construction personnel's vouchers are required to enter and exit, other personnel must go in and out to cooperate with the inquiry and registration, and the items of the community are taken out according to the "release line" and checked before they can be released. With these strict management systems Execution, the security of the community can be guaranteed;
4) According to the requirements of the fire management system, all the special personnel are required to carry out special inspections on fire hydrants and fire extinguishers on a monthly basis to ensure that the fire-fighting equipment is in a good state, and at the same time, carry out fire extinguisher configuration inspection work for the shops in operation, and the current business operators The shop has been equipped with fire extinguishers as required;
5) In the early stage, due to various factors, the vehicle access management of the parking lot was rather confusing. After the special rectification work was held by Deng Manager and the relevant work was arranged, all the vehicles entering and leaving the vehicle had been queried, greatly improving the management of the parking lot. Safety factor.
The management of public facilities and equipment, the good operation status of public facilities and equipment, and the maintenance and maintenance management work are based on the adjustment of the initial inspection income and the trial operation phase. ***As the first small high-rise residential project of Guanghao Real Estate Since the first phase of the building was delivered to the owner, we have been adhering to the working philosophy of "strictly accepting the acceptance and closing, and closely monitoring the operation status of the equipment". For this reason, we have implemented the following management measures:
1) Establish a system for the initial inspection and re-inspection of equipment handover, such as the handover of elevator equipment. Due to various factors, the installation process of the elevator and the running performance of the equipment are not as good as expected, but in the process of acceptance, in close cooperation with the various departments of the company. There are problems in the parts that do not meet the quality requirements. After coordinated follow-up, they have basically been rectified;
2) In the early stage of property management, because the equipment is in the running-in phase, and because its use is different from the normal stage, the fault situation sometimes occurs. For this reason, the management office has strengthened communication with relevant units. The problem was discussed in a special topic, and then the management work focus was adjusted according to the actual situation. After efforts, the operation performance of the equipment was greatly improved in the later stage;
3) Implemented a regular inspection system for equipment, so that equipment inspection and maintenance work procedures are posted on the wall, maintenance personnel regularly carry out inspection work, and do a good job of inspection work records, basically meeting the public equipment problems and timely detection and timely processing. work goals;
In terms of environmental sanitation management and environmental sanitation, the Management Office has established a strict cleaning work program and inspection system. The cleaning team leader organizes the cleaning work in the relevant areas, and conducts inspection and rectification work every day. After the hard work of the cleaning staff, the community Environmental sanitation has been gradually improved. At the same time, in response to the harsh climate, we have carried out special cleaning activities. No safety accidents occurred due to inadequate cleaning work throughout the year.
1) After each building is delivered to the owner, the cleaning and land reclamation of the construction unit is not in place and cannot meet the requirements of management services. In the case of tight personnel and heavy work tasks in the early stage, the management office will be responsible for cleaning and land reclamation of each building. While cleaning up the daily cleaning work, the cleaning post has successfully completed the clean and wasteland work of each building, laying a solid foundation for the later environmental sanitation management work;
2) In the early stage, due to the construction, the health condition of the parking lot was poor and there was a lot of dust. Therefore, the management office used the waterscape and the wastewater of the swimming pool to clean the parking lot regularly, and kept the parking lot good in limited conditions. situation;
3) At the stage of the owner's initial stay, some owners often dump the domestic garbage in the elevators of each building and the elevator front hall, which has adversely affected the environmental sanitation, and then led to complaints from other owners. The management department first posted "warm" Prompt ", after confirming the suspect household through preservation and monitoring, and then through the patient explanation and persuasion of the property management personnel, the situation of disposable domestic garbage no longer occurs;
In order to create a beautiful living environment for the owners, we have strictly implemented the greening management measures. According to the greening construction progress of the community, we cooperated with the company to actively carry out the green maintenance management work, design and produce green warning signs and green belt fences. The green space is basically free from damage, trampling and public phenomenon. At the same time, according to the habit of greening, the greening maintenance plan is formulated, the greening is applied and pruned, and the greening of the community is in good condition through the hard work of the greening staff.
II. Insufficiency and Prospects Although we have achieved certain results in our work in XX, there are still many places that need to be improved and strengthened.
First, the overall quality of management personnel is not high, service awareness is not strong, and the ability to actually handle affairs needs to be improved;
Second, there is not enough communication with the owners, and the lack of understanding should be strengthened in future work.
Third, the management of equipment and facilities needs to be strengthened to ensure the safe and normal operation of facilities and equipment, thereby avoiding the impact on the normal life of the owners and leading to the owners' dissatisfaction with the management services;
Fourth, there are still cases in which the mentality of personnel is unstable and the work is seriously lacking in the management of preservation. It is necessary to make improvements in actual work.
In response to the above questions, in the work of XX, we will learn from experience and lessons, and strive to improve the service skills and management level of employees, and do a better job.
In the new year, we will speed up the pace, continuously improve the level of property management, and constantly improve the management of the community, contributing to the early entry into the excellent property management community and contributing to the development of the company.
First, the completion of the daily management objectives of XX:
Housing management housing management is one of the important contents of property management. This problem is particularly important in the renovation stage of the previous owners. Throughout the old residential quarters, there are leakages of upper and lower units, damage to the facade, damage to the building structure, and house functions. It is not because the management of the previous stage is not in place to plant the root cause and bury hidden dangers, which has caused difficulties in the later management services and has been difficult. This problem has gradually evolved into a problem that has plagued the development of the industry. Outstanding issue.
To this end, in the decoration management work, we have focused on strengthening the following aspects:
1) For the owner and decoration management special project, the "decoration work guide" was drafted, and clear guidance was given on the "main part waterproofing", "fire safety", "water and electricity pipeline direction", "self-use facility equipment installation" of the decoration unit, Let the owner and the decoration company know the various management regulations and requirements in advance, and prepare for the later management work;
2) Strictly apply for approval of renovation and establish a complete decoration management file. All decoration applications must submit the materials and drawings specified in the decoration manual, and strictly review the façade and indoor structure in the decoration application. Give approval comments and suggestions;
3) Establish a decoration inspection and sign-in system, arrange all departments to carry out decoration inspection work on the decoration unit according to the regulations, carry out inspection work on fire management, illegal decoration and waterproof engineering according to the division of labor, and eliminate the illegal decoration phenomenon in the bud;
4) Regularly organize special renovation inspection and rectification activities for renovations, limit the phenomenon of non-compliance with the requirements of management regulations, and carry out re-inspection work according to the plan. This work has been affirmed by most of the owners.
5) From October of XX, according to the arrangement of the work, the Management Office has set up a special responsibility system for decoration inspection. This work was organized and implemented by the team leader. After relevant training and preparation work, it was successfully implemented. Good results.
Community security and prevention work area public security prevention and fire protection work is the top priority in property management. In order to provide the owner with a safe and comfortable living environment, we have paid close attention to the community security fire management work, and regularly conduct job training for security personnel. The assessment, the establishment of strict post implementation standards, and strict implementation of various work procedures, patrol, and patrol system. The maintenance personnel are required to conduct serious inspections, civilized duty, and courteous service. Under the circumstances of complicated personnel entering and leaving the early stage of renovation and lack of hardware facilities, the tasks assigned by the company have been basically completed.
1) Continue to implement the system of formalities for the entry and exit of construction personnel, and regularly set up posts to clear the decoration unit. This has greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided the delay of decoration and caused customer complaints. Effectiveness
2) In order to strengthen the supervision of decoration and transportation, and avoid the illegal use of elevators to carry out decoration materials, the management office has implemented the "renovation and transportation deposit management system" since the second half of XX. Since the implementation of the system, the materials stayed in the public parts for overnight and transportation. In the process of destroying the hygienic environment, illegal use of elevators is basically eliminated;
3) Strictly implement the personnel and item entry and exit management system, the construction personnel's vouchers are required to enter and exit, other personnel must go in and out to cooperate with the inquiry and registration, and the items of the community are taken out according to the "release line" and checked before they can be released. With these strict management systems Execution, the security of the community can be guaranteed;
4) According to the requirements of the fire management system, all the special personnel are required to carry out special inspections on fire hydrants and fire extinguishers on a monthly basis to ensure that the fire-fighting equipment is in a good state, and at the same time, carry out fire extinguisher configuration inspection work for the shops in operation, and the current business operators The shop has been equipped with fire extinguishers as required;
5) In the early stage, due to various factors, the vehicle access management of the parking lot was rather confusing. After the special rectification work was held by Deng Manager and the relevant work was arranged, all the vehicles entering and leaving the vehicle had been queried, greatly improving the management of the parking lot. Safety factor.
The management of public facilities and equipment, the good operation status of public facilities and equipment, and the maintenance and maintenance management work are based on the adjustment of the initial inspection income and the trial operation phase. ***As the first small high-rise residential project of Guanghao Real Estate Since the first phase of the building was delivered to the owner, we have been adhering to the working philosophy of "strictly accepting the acceptance and closing, and closely monitoring the operation status of the equipment". For this reason, we have implemented the following management measures:
1) Establish a system for the initial inspection and re-inspection of equipment handover, such as the handover of elevator equipment. Due to various factors, the installation process of the elevator and the running performance of the equipment are not as good as expected, but in the process of acceptance, in close cooperation with the various departments of the company. There are problems in the parts that do not meet the quality requirements. After coordinated follow-up, they have basically been rectified;
2) In the early stage of property management, because the equipment is in the running-in phase, and because its use is different from the normal stage, the fault situation sometimes occurs. For this reason, the management office has strengthened communication with relevant units. The problem was discussed in a special topic, and then the management work focus was adjusted according to the actual situation. After efforts, the operation performance of the equipment was greatly improved in the later stage;
3) Implemented a regular inspection system for equipment, so that equipment inspection and maintenance work procedures are posted on the wall, maintenance personnel regularly carry out inspection work, and do a good job of inspection work records, basically meeting the public equipment problems and timely detection and timely processing. work goals;
In terms of environmental sanitation management and environmental sanitation, the Management Office has established a strict cleaning work program and inspection system. The cleaning team leader organizes the cleaning work in the relevant areas, and conducts inspection and rectification work every day. After the hard work of the cleaning staff, the community Environmental sanitation has been gradually improved. At the same time, in response to the harsh climate, we have carried out special cleaning activities. No safety accidents occurred due to inadequate cleaning work throughout the year.
1) After each building is delivered to the owner, the cleaning and land reclamation of the construction unit is not in place and cannot meet the requirements of management services. In the case of tight personnel and heavy work tasks in the early stage, the management office will be responsible for cleaning and land reclamation of each building. While cleaning up the daily cleaning work, the cleaning post has successfully completed the clean and wasteland work of each building, laying a solid foundation for the later environmental sanitation management work;
2) In the early stage, due to the construction, the health condition of the parking lot was poor and there was a lot of dust. Therefore, the management office used the waterscape and the wastewater of the swimming pool to clean the parking lot regularly, and kept the parking lot good in limited conditions. situation;
3) At the stage of the owner's initial stay, some owners often dump the domestic garbage in the elevators of each building and the elevator front hall, which has adversely affected the environmental sanitation, and then led to complaints from other owners. The management department first posted "warm" Prompt ", after confirming the suspect household through preservation and monitoring, and then through the patient explanation and persuasion of the property management personnel, the situation of disposable domestic garbage no longer occurs;
In order to create a beautiful living environment for the owners, we have strictly implemented the greening management measures. According to the greening construction progress of the community, we cooperated with the company to actively carry out the green maintenance management work, design and produce green warning signs and green belt fences. The green space is basically free from damage, trampling and public phenomenon. At the same time, according to the habit of greening, the greening maintenance plan is formulated, the greening is applied and pruned, and the greening of the community is in good condition through the hard work of the greening staff.
II. Insufficiency and Prospects Although we have achieved certain results in our work in XX, there are still many places that need to be improved and strengthened.
First, the overall quality of management personnel is not high, service awareness is not strong, and the ability to actually handle affairs needs to be improved;
Second, there is not enough communication with the owners, and the lack of understanding should be strengthened in future work.
Third, the management of equipment and facilities needs to be strengthened to ensure the safe and normal operation of facilities and equipment, thereby avoiding the impact on the normal life of the owners and leading to the owners' dissatisfaction with the management services;
Fourth, there are still cases in which the mentality of personnel is unstable and the work is seriously lacking in the management of preservation. It is necessary to make improvements in actual work.
In response to the above questions, in the work of XX, we will learn from experience and lessons, and strive to improve the service skills and management level of employees, and do a better job.
In the new year, we will speed up the pace, continuously improve the level of property management, and constantly improve the management of the community, contributing to the early entry into the excellent property management community and contributing to the development of the company.
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