Summary of work > Summary of year-end work

Hotel waiter foreman 2019 year-end work summary

In the past year, under the correct leadership of the leadership, with the active support and strong help of colleagues, the staff of the floor foreman has been better fulfilled, the work tasks have been satisfactorily completed, and the guests and colleagues have been praised and the leaders have been affirmed. .

1. Overtime work, early completion of renovation The most important work of this year's guest room is the front decoration work. Since I received the notice to work in April, in order to make the new room put into use one day earlier, I and I have overcome many difficulties, and we are not afraid of suffering, not afraid of being tired. On the basis of completing his own work every day, he worked overtime and continuous operations, and completed the cleaning of the old and new furniture in the room, the placement and renovation of the room, the mid-term and the late indoor and outdoor sanitation work. Ensuring the renovation of the rooms and timely rental, we have made our contribution to the company's income.

2. Assist the department manager to do the daily work of the room department.
In order to better assist the department manager in daily work, this year, the foreman has been working on the Changbai class. The implementation of this system means that the foreman must work every day and supervise and participate in various services every day. It’s not necessarily good to worry about, work hard, and offend people’s work. However, in order not to live up to the expectations of the leadership, it does not affect the normal operation of the company. I work tirelessly every day, except for a few days of sickness due to injury and can not participate in work. We have not had an accident on the second and third floors due to poor supervision or human factors.

3. Reasonably arrange the duty and shift work of the floor attendant.
Floor attendant shifts are a very important part of the shift. To make the waiter do a good job in the company and not to mistake the family, we take the foreman to work with the day shift, so that the foreman will be able to exercise, and can immediately supervise every job of the waiter and do as much as possible. I can't do it, I can't think of it. Every staff member can devote all his enthusiasm to the service work without any worries, and face the guests with a new attitude every day.

4. Cooperate with the manager to do all kinds of reception and arrangement work, find problems in time for work, and report problems to the leaders in time.
As the foreman, the most important task is to cooperate with the department manager to do all kinds of uploading and solving difficult problems. At the beginning of the opening, all work needs to be straightened out. I was put into the reception work of the opening customer in the case of a hand injury. Many customers, some live in hotels, some to celebrate, many strange faces come and go, plus a large number of staff are also novices. I secretly stabilized myself, tracking every detail of each staff member, reminding me, and making detailed arrangements to make the opening reception work smoothly. The newly installed rooms have various maintenance problems such as water, electricity, telephone, etc. Each detail is recorded in detail and reported to the manager for prompt resolution, so as not to leave a negative impact on the first-time customers. At the same time, the staff's expectations are reported to the leaders through normal channels in a timely manner, and the leaders are expected to solve them.

5. Do a good job in the safety, fire prevention and sanitation of the floor.
From the first day of work, company leaders re-emphasized security issues, so security issues have always been the top priority of our usual work. So every day I arrange my work, I emphasize safety. Pay attention to the link when checking the house, above the bed, above the floor, the cigarette butt on the carpet inside the corridor is the biggest hidden danger. Of course, it is the first question. Secondly, in order to do a good job in sanitation, we have also made detailed arrangements: “three nets”, “three degrees” and “two checks” system, and “three” net “health system”, which includes room hygiene, bed hygiene, and bathroom hygiene. Three "net" and so on, "three degrees" means that the bed quilt has an angle, the furniture is polished with brightness, and the work process has speed; the "two check" system is to complete the self-examination of the health and ask the foreman to review. Adhere to the "one-day-one-day" system of vacancies, timely identify problems and resolve them in a timely manner, and strive to minimize omissions.

6. Take responsibility as a person, supervise and inspect the floor service personnel to do the service work.
Taking the lead, leading by example is the key to my good work, and also a magic weapon for serving people. In addition to daily routines. During the hygienic cleaning process, I have been directly involved in cleaning, and when I find that there are irregularities or incomplete cleaning, I not only point out the problem, but also redo the demonstration so that the same mistake does not appear twice in the same person. This way the new staff will adapt quickly to the job, and the old staff will not only be able to do their job well, but they can also bring in any new staff. In the daily service work, we are almost responsive. To answer customer questions, guide customers to open the door, instruct customers to use the facilities in the room, etc., and even help customers shop at the small supermarket at the door when they are not busy. The so-called big river has a small river full of water. We hope to use our quality service in exchange for the company's long-term development. I hope that our labor will not be wasted.

7. Do a good job in service work while doing a good job of unity, friendship, mutual help, and common progress.
Ideological work is the primary task of all work. Doing a good job in ideological work, half of the key work is done. In our small group on the second and third floors, how to make them properly united and give full play to the overall role of small groups. This work is a long-term and daily work, our staff are constantly changing, and the structure is constantly adjusting. The content of ideological work is constantly changing. In the daily work, understand their personality, speech style, living conditions, in order to prescribe the right medicine. We always take the company's investment as the introduction, aiming at the company's future development scale, and discussing the current employment situation in the global economic situation. The prospects are developing well. Talking about the company's benefits is the benefit of our own people. Let the staff know deeply and deeply from the thoughts, and then seriously invest in the work.

8. Performing duties responsibilities and conscientiously completing other tasks assigned by superiors We will always complete the work arranged by the manager. Of course, we also promptly report to the superiors for the requirements and hopes of the staff. I think that only when the staff is satisfied from the depths of the heart can they be more enthusiastic and devoted to his work. Only when the staff members are physically and mentally happy to face the customers can the customers have a real sense of being at home.
In the days and nights, the second and third floors, under the correct guidance of the two-level leaders and the joint efforts of all of them, received a total of foreign customers, sold rooms, and earned economic income. Although they have achieved certain economic benefits, they are still very hopeful from the leadership. Great, in XX years, I will spare no effort to lead my colleagues to make further efforts to improve the quality of our services, improve our service standards, and comprehensively improve the company's efficiency. Create a new situation in service work.

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