Summary of the company's year-end work

Summary of the company's year-end work

2019 is a year in which Yueyang Property Company learned, explored and gradually stabilized. Under the guidance of the general manager of the company's XX year-end meeting, under the support and care of all levels of leaders led by General Manager Li Wei, under the careful guidance of Dai Zong and the joint efforts of all employees, Yueyang Property Company has basically Complete the work plan for 2019, and now summarize the work

I. Work report of each department

1. Customer Service Center:

Seriously implement the daily management of the various classes of the department; warmly welcome the visiting owners and correspondents; carefully and patiently handle the 67 procedures for the owner's occupation and 40 renovation procedures; cooperate with the owner to carry out a strict inspection of the house, and find the problem in time. And report to the developer for rectification and continuous tracking.

Strictly grasp the daily inspection and monthly inspection of hydropower and public facilities and equipment; the first-stage pump house has problems due to transformer debugging, resulting in the failure of normal supply of secondary water supply. The customer service center timely formulated emergency plans, while solving the problem of secondary water supply for the owners, while supervising and assisting the external units to debug the transformers in the pump house. The electrician class employees worked overtime to assist in debugging and learning related skills. With the joint efforts of all, the secondary water supply in the community was normal operation.

The convenience service and daily minor repair service provided by the company have solved the problems in life for many owners, especially the elderly and women, and won the praise of the owners.

Adhere to the daily strict management of decoration, ensure that all on-site inspections, cleaning class supervision, found timely violations of feedback, communication and suggestions for rectification.

Seriously do a good job in registering complaints with residents, and send people to investigate, verify, handle, and return visits. So far, there has not been a major and effective complaint.

Supervise the green contractors to timely maintain the flowers and trees in the community, and the overall greening effect of the community has been greatly improved.

Arrange cleanliness every week to eliminate rodent, insecticide and disinfection of key parts of the community; overall hygiene is done well, and it is well received by most owners. The staff of the cleaning class always strives to save money. Under the premise of ensuring the quality of service, it saves a lot of various daily consumables, such as garbage bags, washing powder, rags, mops, etc., saving the company cost.

The customer service center formulates a dunning plan every month, and employs the “one phone, two phone calls, three written, four door-to-door” dunning methods to collect the owner of the arrears. Due to the continuous emergence of problems left over from the previous period, a considerable number of owners have submitted property management fees for various reasons. For example, there are 8 households that have been accused of engineering quality problems such as oil leakage, and 2 have refused due to the former Kangmei property dispute. Households, there are 3 households who refused to pay without other justified reasons, and 16 households who have been employed but have been vacant and have not paid fees. Repeated negotiations with the owners' committee and made joint efforts to resolve the arrears.

Constantly urged Xintiandi developers to gradually solve the remaining problems. Although there are some achievements, the remaining problems must continue to be traced.

Efforts were made to grasp the rental and management of the advertising space on the wall, and signed an advertising space agreement with nine companies to generate revenue for the company.

Import relevant information into the property software for easy management and archiving, while alleviating staff dilemmas, improving office efficiency and achieving office automation.

Teamed up with the owners' committee to set up various community departments: Taijiquan, table team, basketball team, etc., and held many basketball friendly matches and group morning exercises Taijiquan, enriching the owner's spare time.

Organize all employees' three-month property basic knowledge training work, and evaluate all employees according to the training situation, comprehensively improve the staff's property theory knowledge and comprehensive service quality, so that the overall service quality of our company is substantially improved. A step.

From time to time, we will communicate and negotiate with Hualing developers on the first-stage housing takeover and acceptance work, and formulate a detailed, thorough and feasible operation plan. At the same time, we cooperate with other home improvement companies to avoid the difficulties caused by the shortage of personnel in our company and the fact that developers are not actively paying houses.

Actively cooperate with other daily work of the ministries, and strengthen the awareness of energy saving and consumption reduction, teamwork awareness, service awareness, and “ownership” of department employees.

2, guarantee all:

The image of the security guard is grasped daily, mainly in terms of sitting posture, standing posture, courtesy etiquette, words and deeds, etc., thus improving the image of the property company.

Do a good job in safety, fire protection, daily management of vehicles, and take effective measures to deal with problems. And captured the community thief twice.

Adhere to the training of preservation and ensure the quality of training. Actively participate in the training of the company's organization to enhance their professional level.

The fire-fighting facilities and equipment will be used as inspection contents, and effective problems will be taken in time to find problems.

During the delivery of Hualing, the security personnel were arranged to work overtime to fully cooperate with the security and other temporary work when the company delivered the house, which provided a safe and orderly guarantee for the delivery of the house.

Strictly grasped the vehicle management work of the community, and achieved the command of vehicles to enter and exit, parked in an orderly manner, and ensured the daily traffic order of the community.

We have done a good job in the company's car and daily procurement, and actively cooperated with the various departments.

Strengthen awareness of energy conservation and consumption reduction, teamwork awareness, safety awareness, service awareness, and “ownership” awareness.

3. Integrated Finance Department:

The daily charges have been recorded in detail, and the daily ledger has been prepared. The occupancy rate is 76.4%, and the occupancy rate is 58%. From January 1, 2019 to December 2019.

Summary of the company's year-end work

The guiding ideology of office work in 2019 is: focus on the company's work, seize a center, do a good job in two managements, highlight two key points, do a good job in three services, and promote office work to a new level. Grasping a center, that is, a production and operation center; grasping two managements, namely, logistics management and internal management of the office; highlighting two key points, namely, the role of staff assistants and the writing of comprehensive written materials; doing three services well, that is, leadership, Affiliated enterprises and various departments. According to the working ideas formulated at the beginning of the year, around the requirements of the target responsibility letter signed with the company, in the past year, all the staff of the office have worked hard to do all aspects of work, manage logistics, be a good waiter; do a good job in paperwork and continue to maintain standardized operation. Everything is subject to the company's work center, all serving the company's production and operation, and earnestly fulfilled the department's various responsibilities.

First, the annual work situation

Basically fulfilled departmental responsibility goals

According to the requirements of the target responsibility letter signed with the company at the beginning of the staff meeting, the office assessment indicators are divided into 9 categories. Through inspection and summary of our work, all aspects are basically completed in accordance with the target requirements. The company’s general manager’s office decided to supervise no major mistakes, errors and omissions, and established a telephone supervision record and written supervision system; completed 4 research reports; the official documents were timely, accurate and standardized; The management methods for vehicles and driving personnel have been improved, and there are standardized systems and execution records; all kinds of archives are in accordance with requirements; the logistics service satisfaction rate is also over 80%; the company office automation has developed a plan according to requirements, which can be determined by the company. Implementation; various cost management basically achieve control objectives.

Secretarial work continues to operate according to specifications

1. The level of writing service work has been improved. Since the beginning of this year, the number and quality of writing materials written and written by the office have increased compared with previous years, and the role of the staff assistant has been further developed. As of December 10, 200 copies of various types of documents were planned for the year, and 49 minutes of various meetings were scheduled. In order to communicate the situation, supervise the work, and newly established the "Working Bulletin", 10 issues have been prepared.

2. Document management is more standardized. In the management of official documents, the office focused on strengthening the norms of operation and continued to maintain a high level. First, in the processing of the receipt, the principle of requesting transmission, reading, and handling is not more than one week's workday. Except for reasons such as leadership travel, most of the files have reached this goal. The archives and materials related to the company's production and operation even fulfilled the day of delivery on the same day, effectively improving the operational efficiency of the official documents and providing guarantee for the normal operation of the company's production and operation. Secondly, in the management of the issuance of documents, through repeated reminders to various departments, in the aspects of the drafting and review of official documents, most departments have basically reached the level required by the national official document management measures, and the rules are standardized and the procedures are clear. The format is accurate and the basic specifications are marked, which improves the level of official document production throughout the company. In the city's tobacco industry official document evaluation organized by the Municipal Bureau, two of the three documents that our company participated in won the first prize and one second prize. Third, in accordance with the relevant regulations and requirements of the company, strict management of the document is issued. For files that can be issued or not, through consultation with the department, there is basically no document issued, or other forms of modification are issued, and there is no need to issue a document. Send a message. Effectively reduce the number of posts, improve the quality of the text, eliminate the literaryism, and overcome the phenomenon of Wenshan.

3. The level of conference services has been further improved. How well the conference work is done is an overall test of the level of office service. Over the past year, the company has organized and assisted various departments to successfully complete the organization and services of some large and small conferences, especially the convening of the company's staff representatives. Since the office has accumulated experience in the organization of previous staff representatives, it is in the conference service process. There were no mistakes. At the national network construction work meeting hosted by the Municipal Bureau, the office also sent personnel to participate in the conference work, and cooperated with the provision of conference services to ensure the smooth convening of the conference.

Summary of the company's year-end work

Since the second half of the year, the central comprehensive management work has started well. Under the correct leadership of the company and the careful guidance of relevant departments, we have conscientiously implemented the spirit of the National Social Security Comprehensive Management Work Conference, guided by Deng Xiaoping Theory and the important thinking of the "Three Represents". Taking the education of the advanced nature of party members as the driving force, and taking the maintenance of social and central stability as the fundamental, in accordance with the requirements of "consolidation, improvement, standardization, and improvement", we will continue to strengthen leadership over the comprehensive management work and comprehensively implement various measures for comprehensive treatment. A lot of solid and effective work has been done to promote the in-depth development of social security comprehensive management, ensuring political, public security and employee stability.

The specific development of the first half of the year is summarized as follows:

1. Leaders attach importance to and improve mechanisms to ensure the smooth implementation of comprehensive management

In the work, the center takes the leadership responsibility system as the leader, the target management as the core, the competition for the advanced position as the driving force, and the one-vote veto as the guarantee, and always puts the comprehensive management of social security at the forefront of the central work, clearly It has stipulated that the comprehensive management of social security should implement the goal management, implement quantitative assessment, and integrate the comprehensive management and operation management with the deployment, inspection and assessment; and ensure the “four implementations” of the comprehensive management work. The comprehensive management work and the management work are organically combined, detailed decomposition, and further refinement to each central link, truly achieving the comprehensive work of the center work, comprehensive management service center, forming a comprehensive development trend. According to the actual situation, the center has established and enriched the "safe production", "three defenses" and comprehensive treatment of this information. The rights of the network to put the mouse on the mouse to follow the prompts to view the reloaded network work leading group, correctly handle safety and production, safety and The relationship between efficiency, safety and development, actively carry out the activities of creating comprehensive units for comprehensive treatment; comprehensive management of target management from leadership to departments and teams, signing responsibility from top to bottom throughout the year, forming a top-level responsibility in the center, in charge The leader is specifically responsible, and the responsibility system for the corresponding responsibility of the employees within the scope of division of labor, the signing rate of the responsibility has reached 100%; daily management to do a monthly inspection, one quarter will study and deploy comprehensive safety work, and take the problem Effective measures to prevent rectification, and at the same time increase the intensity of comprehensive governance assessment, strict assessment, rewards and punishments, and earnestly "leek to their own doors, manage their own people, do their own things well", effectively promote the comprehensive management work Developed, effectively maintaining the stability of the center,

Second, publicity and education, strengthen training, ensure the overall quality of the team

Guided by the important thinking of the "Three Represents", the Center has carried out regular and targeted legal education, and has organized the organization to learn the relevant archives spirit of the superiors and the "Safe Production Law", "Highway Law" and "Labor Law". "Fire Law", "Secrecy Law", "Road Traffic Safety Law" and other laws and regulations related to road safety and monitoring work, highlighting the pertinence and effectiveness of learning, and constantly improve the legal concept and management of various positions Quality, strengthen the deep understanding of the comprehensive management work, improve the participation awareness of all employees, and form a good atmosphere of consciously obeying the law and consciously maintaining the work and life order of the center. Guide all employees to establish a correct concept of religious belief, resolutely not participate in illegal religious activities, resolutely crack down on all kinds of ugly phenomena and illegal criminal activities of pornography, gambling and poisoning, solidly promote the "Four-Five" law, and comprehensively promote the process of comprehensive management .

In order to firmly erect the concept of “safe production without trivial matters” and continuously improve the efficiency and effectiveness of the safety management of each equipment use unit, the Center regularly organizes personnel of various equipment operation and maintenance jobs to learn about the archives knowledge, operation specifications and safety manuals for safe production. We will increase the training and assessment of the overall quality of employees, and improve the quality of employees as a fundamental project to improve the level of equipment management. *Month*, the center invites ** fire alarm equipment professionals to carry out on-site maintenance, testing, installation, commissioning training; *month*, invites Sike Wheat Huck Instrument Co., Ltd. Shanghai office engineering and technical personnel to carry out Joint tunnel carbon monoxide detector, tunnel wind speed and direction instrument maintenance, maintenance training; * month * day * to * day, the center organizes equipment maintenance management section, ** sub-center, ** tunnel, ** tunnel to ** to participate in Zhejiang University During the operation and maintenance training of the central control tunnel system equipment, the personnel who participated in the training organized the visit to the tunnel to conduct visits and exchanges, so that the staff were proficient in the knowledge of equipment operation and maintenance, maintenance, safety, fire protection and various preventive measures, and built a clear concept. The high-quality workforce with high efficiency and good service will give full play to the role of the “main force” of highway technology and provide talent protection for the comprehensive management of public security.

Third, implement responsibility, prevent problems, and ensure that the comprehensive treatment effect is significantly increased

In the comprehensive management work, the center has always seized the carrier of “Chuangan”, and has lived in all aspects, adhered to a multi-pronged approach, and effectively implemented comprehensive management of social security. Institutional construction is the premise of work. The implementation of the system is the guarantee of work. Leaders often guide and supervise all departments to do comprehensive management work. It is necessary to talk about safety as a convention in large and small meetings, and inspire everyone to sound the alarm. We will also carry out regular inspections of unattended machine rooms, strengthen inspections of outfield equipment, cables, and optical cable lines, and further strengthen safety and security measures to ensure that unsafe factors are eliminated in the bud. The staff of each department usually put the mouse on the network according to the key information of their respective key posts, and follow the prompts to view the reprinted network position, strictly implement the responsibility system of the safety post, from the fire prevention

Strict system of fire, anti-theft, anti-robbery, etc., meticulous, strengthen the security and management of the financial room, computer room, cash ticket, secret data, and conscientiously do a good job in the internal fire prevention, anti-theft, anti-destruction, anti-accident work of the center, comprehensive Implement civil air defense, physical defense, technical defense, and confidentiality measures, and timely carry out high-density, multi-level, all-round, and regular comprehensive safety inspections, effectively eliminate the "three violations" phenomenon, and effectively curb the occurrence of various cases and accidents. We have effectively implemented the comprehensive management work at the lowest level and have done it for everyone.

"Whenever something happens, you can be wary of accidents; if something is fine, you can calm down in the middle of the situation. With the principle of "active prevention, timely discovery, rapid response, and recovery", the center has formulated Emergency response plan, actively implement post training. In March and April of this year, the center organized a system fault emergency drill for the ** and ** toll collections, improved emergency response capability for major equipment failures, and promoted emergency work. Standardize, institutionalize, and safeguard the normal operation of the company.

We will conscientiously implement the Fire Protection Law and the Fire Safety Management Regulations of Organs, Organizations, Enterprises, and Institutions, fully implement the fire safety responsibility system for each department and each post, strengthen daily fire inspection and prevention, and ensure that fire protection facilities in the central area are always ready. Keep in good condition to prevent and reduce the occurrence of fire accidents. *Monday* organized all employees to carry out training on the use of fire-fighting equipment, high-rise building fire escape, fire-fighting common sense, and conducted drills according to the pre-established plan, so that employees have further skills in emergency evacuation procedures and proper use of fire-fighting equipment. The actual experience and improvement will be able to cope with emergencies in the future, reduce losses to a minimum, correctly handle the relationship between safety and production, safety and efficiency, safety and development, and comprehensively manage social security. Lay the foundation of the grassroots.

Joint road administration and inspection personnel communicated with local grassroots governments and police stations and used various carriers to increase publicity and mobilize people to carry out line protection activities; strengthen daily maintenance and inspection of facilities along the line, and strengthen this work as a management system; The use of opponents to seal, add surveillance cameras, cover cable trenches, install sensors and other measures to further strengthen the protection of cables along the line to ensure the safety of operations.

Through "careful organization, careful arrangement, implementation of responsibilities, and strengthening coordination", from perfecting various systems to grasping the implementation of various systems, we have achieved both fine and strict, and not leaking, ensuring the safety and fire safety of the center this year. The special rectification activities at various stages of confidentiality, safety and traffic safety have continuously led the “Chuangan” activities to deepen, greatly improving the effect of comprehensive treatment.

Fourth, keep pace with the times, develop and innovate, and ensure that the comprehensive management work will leap to a new level

Under the care and guidance of the company and relevant departments, the Center's social security comprehensive management work earnestly implemented the spirit of the higher-level comprehensive management work and achieved certain results through the joint efforts of all employees. But at the same time, we also have the right to transfer the data to the mouse and follow the prompts to view the reprinted network to clearly understand the new situation, new tasks and new requirements, which requires us to constantly explore, analyze and study the new situation. Under the new situation, new problems, take timely and effective measures to solve the hidden dangers and problems. In the future, we will continue to adhere to the principle of “safety first, quality second, and progress”, highlighting the guiding ideology of “prevention first, anti-heavier governance, prevention and treatment combination”, continuously improve our political quality and service level, and break through the bottleneck at work. Advance with the times, develop and innovate, work hard, improve the system, strengthen education, strengthen management, and make the comprehensive management work of our center leap to a new level, making new and bigger for the healthy development and steady advancement of the ** contribution.