2014 guarantee year-end summary

Guarantee the end of the year

Time is fast, and in 2008, it will be over. In 2008, under the guidance of the support and care of the leaders at all levels of the hotel, with the cooperation of other departments, through the efforts of all the staff, united and cooperated, and worked hard, and completed the security work of the hotel more satisfactorily; In the daily work and some temporary tasks undertaken, the work of the department has also achieved certain results. In general, all of the insurance has gradually become normalized, and the development trend is good. However, there are still some shortcomings in the work. Now we will summarize the work in the past year so as to develop strengths and avoid weaknesses, and to build a solid foundation for the work in the coming year. .

First, security and security work.

Security security

Hotel security is the most basic guarantee for hotel operations and is closely linked to the development of the hotel. In the daily work, Baoding always adheres to the patrol inspection work in accordance with the hotel system. Every day, it can not check the important facilities and key areas of the hotel to ensure that there is no accident. In order to ensure the safety of the hotel, the department has formulated a series of work plans and safety emergency plans. After the 5.12 Wenchuan Earthquake, we firmly implemented the spirit of the hotel's "Emergency Notice on Doing a Good Job in the Prevention of Aftershocks in Wenchuan Earthquake" and formulated evacuation emergency plans to ensure earthquakes. After the Olympics, the Ministry of Education requested that the Ministry of Education conduct a safety inspection of the whole building on August 1st, and timely issued a document to ensure that there was no problem during the Olympics; it echoed the call of the Weinan Municipal Government and formulated the "100 days of Xianglong Hotel" in time. Safe and Rectifying Activities Program to ensure that all departments of the hotel pay attention to everyone, to prevent potential safety hazards; in response to the gas poisoning incidents in the Dingbian, in conjunction with the general requirements and instructions issued timely 12.2 accident warnings, requests and warnings to employees. These files have a very good effect on the safety of the hotel. Our department has clear responsibilities to employees, and mentally let each team member tighten the string of “safety” and determine the key areas of safety work. Under the guidance of Donglei Branch, we will start from every link, carefully check and discover in time. And eliminate security risks, the security risks are eliminated in the bud. In August of this year, when the Beijing Olympic Games was held, we worked closely with the Donglei Branch, strictly followed the established plan, checked and checked, and reported the weekly safety situation to the Public Security Linyi Branch in accordance with the requirements of the higher level, which was well received by the superiors. There was no safety incident in our museum during the Olympics. Our hotel is in a prime location, and it is also a well-known enterprise. With the full range of dining, accommodation and entertainment, the daily traffic is very large, and there are more guests in the hotel. On the one hand, we start with internal training. For whatever reason, we always ask the customer for the principle and try our best to satisfy the guests. On the other hand, we maintain close ties with the Donglei Branch and respond to emergencies at any time. For those who are harassing troubles, we should try our best to persuade them to leave. It is not possible to send them to the public security organs to avoid personal injury. In the whole year, we cooperated with the public security organs to arrest 5 suspects. , 2 rescue MLM control personnel.

In terms of maintaining the order of the hotel, the department starts with parking at the door. Use the learning of the first, third, and fifth, watch the teaching discs, and hire the traffic police on the second and fourth nights to conduct vehicle command training, standardize the employee's duty movements, effectively ensure that the vehicles in front of the parking are in place, orderly in and out, and operate for the hotel. Create a good external environment. In addition, internal patrols were intensified, and timely tracking and cleaning of idlers and suspicious personnel were carried out. At the same time, monitoring equipment was installed at key points, which greatly improved the internal security environment. This has significantly improved the security order of the hotel. Through the joint efforts of all employees, the annual hotel has no accidents and no criminal cases have occurred, ensuring the normal operation of the hotel.

2. Fire safety

Safety responsibility is more important than Taishan, and fire protection work is always the focus of hotel work. In order to do a good job in firefighting work, escort for safe operation. Based on the idea of ​​prevention, we implement the fire safety responsibility system and determine that the department manager is the first person responsible for departmental safety. Organize a fire inspection every month to eliminate fire hazards in a timely manner. A detailed maintenance plan was prepared to inspect, maintain and maintain various fire-fighting facilities. In March this year, the fire-fighting equipment of the whole building was inspected and pressurized, and the fire emergency facilities of the hotel were replaced in time from June to September. Replenishment ensures that all equipment is functioning properly. After the transformation of the eastern district into a VIP building, the hotel attached great importance to fire safety. The fire protection facilities of the VIP building were newly configured, and the fire inspection was carried out in October this year and passed the acceptance. In response to the current situation of the hotel, we have formulated detailed and feasible fire-fighting plans and evacuation emergency plans. At the same time, we actively contacted the Linyi Fire Brigade. In June, we conducted fire-fighting drills on our library. In the whole year, six fire safety trainings were organized, four fire drills were drilled, and the trainers reached more than 300. One day in mid-November this year, the staff of the entertainment department, Lei Li, was engaged in health care and suddenly smelled a bit of burnt smell and gradually became strong. Because of the usual training, the instinct has problems and reports in time. The engineering department guarantees that all the rooms are inspected immediately. Finally, the occurrence of burnt smell is found between the ceiling and the floor interlayer. It turns out that the wire is aged and grounded to cause high temperature combustion. The source of danger was found, and the hidden dangers were eliminated in time, so that a disaster was eliminated in the bud. Due to a lot of detailed prevention and control work, the fire safety situation of the hotel was good this year, and no fire safety accident occurred.

Guarantee the end of the year

First, give play to the advantages of management and pay close attention to grassroots construction

1. Excellent service and win trust. Through the introduction of Xinchang brand management, the company strengthened management guidelines, strengthened on-site supervision and quality inspection of management personnel, gradually improved the window image of safety posts, and constantly improved its own high-quality service standards, which was well received by the owners of the park and won the trust of the owners. The owner entrusted the property safety management department to assist the company to complete the reception work hundreds of times, including 2 NPC delegations, 3 national leaders of the Central Propaganda Department, and 6 well-known enterprise cooperation meetings. The praise of the service.

2, prevention-oriented, key control in the company's headquarters care and guidance, the project department through the development of various safety programs and other fire plans, the implementation of fire prevention, anti-theft and other "six defenses" measures, no accidents occurred throughout the year . The project manager convene a department manager feedback meeting every day to inform the situation. The Ministry of Security arranges cadres and staff to be diligent in inspections and strict prevention and control. With the cooperation of relevant departments, group defense, group inspection and group governance are implemented to ensure that the park is safe. In order to carry out key monitoring for special areas, strict enforcement was carried out in the high-incidence areas of bicycle theft, and 3 thieves were arrested, and thousands of yuan were directly lost for the owners. Due to the excellent safety management of Perfect Time and Space Park, it was rated as an advanced unit of comprehensive social security management by Haidian District.

3. Improve the facilities and prepare for the situation. Through the guidance of the company's leaders, the Ministry of Security has continuously improved the fire prevention plan, equipment and facilities, fire equipment inspection and maintenance. Formulate maintenance and repair plans for fire protection facilities in the park, so that the fire protection facilities in the park will not only operate normally but also extend the service life. This year, 3656 photodetectors in the park have been professionally tested, and fire-fighting facilities and equipment have been strictly inspected, and the detection of inaccurate alarm points in the smoke system has been carried out in advance. Ensure the smooth and normal use of the line, and replenish and replace the emergency evacuation lights and safety exits in the hall. At the same time, the fire protection equipment is managed, inspected, maintained and implemented. In accordance with the requirements of the Beijing Municipal Government and the company, the organizers of the park organized fire drills and successful drills of fire drills, which were well received by relevant state departments and owners.

Second, strict management, quality improvement, change of ideas, innovation management,

1. According to the safety training plan formulated at the beginning of the project, the Ministry of Security conducts 32 special trainings for the security guards with reference to industry norms, focusing on management quality, service awareness, courtesy hospitality, professional skills, fire protection knowledge, and emergency analysis. Through explanations, comments, and exchanges, the security guards have different levels of perception and improvement in their ideological understanding and daily work.

2. The Safety Management Department conducts on-the-job training for the security personnel in accordance with the monthly plan, and does a good job in preserving the first-line positions. The actual work training was carried out, and the evaluation was carried out in stages and contents. Through the training, the overall quality of the maintenance staff was improved, the service level was improved, and the satisfaction of the owners was improved. The overall quality, service attitude and business skills of the security guards were improved through training.

3. Under the guidance of the ideological work is the lifeline of all work, combined with the characteristics of project management services, in accordance with the requirements of the project department, in order to protect the actual situation, guide the security personnel to keep pace with the times, improve the quality, and change the concept.

The education and security personnel of the Ministry of Security must have a sense of urgency, should be self-motivated, cultivate the spirit of the gods, and the management services of the property are not high-tech, and there is no deep esoteric knowledge. The key is the subjective initiative and responsibility of the person. It is the loyalty and professionalism of the company, and the true understanding and application of the management and service connotation. Through the establishment of excellent pacesetters, the Ministry of Security has motivated everyone to make progress and realize their own values ​​and feel the joy of life in the process of management and service work.

Through the ideological education work, the ideological and moral quality of the security guards has been improved, and many good guarantees have been emerged, which have been praised by the owners. Through the exploration of work practice, the Ministry of Security also created the "customer security staff should know" should be standardized and submitted to the company's headquarters in the company's promotion, not only to make Zihai ideal for each first-line security staff to serve the owners and customers The quality is significantly improved and benefits other brother projects.

The Safety Management Department reviewed and summarized the work in XX, summed up the past and the future, rectified the inadequacies and formulated the service goal of the new year, in order to facilitate the better and comprehensive development of the work of the Safety Management Department in XX.

The following work is to ensure the focus and improvement of all XX years:

1. We will always implement the policy of “safety first, prevention first”. Under the circumstances that the implementation of various plans is still not perfect, the insurance will continue to follow up.

2. The management level of the security guards and the leadership organization needs to be improved: the comprehensive quality of the backbone personnel's cultural cultivation, professional knowledge and management ability is different, and the quality of the management is not enough. The management norms formulated by the insurance and the project have not yet been fully implemented. Strengthen education and training on issues.

3. Service quality needs to be optimized and improved: From the many inspections and customer complaints, it is found that the service quality of the security guards in various positions in the security department is relatively high or low in the horizontal direction, and there are advantages and disadvantages in the vertical direction. All of them will strengthen management to meet day-to-day, nighttime and weekend, leadership and absenteeism.

4. The recurring problem is that there are individual post security personnel who are not groomed, the courtesy is not vivid, the service is not thoughtful, and the handling is not flexible. These problems seriously affect the overall service quality. In the work of XX, all the insurance will follow up and implement it.

Guarantee the end of the year

In the past year, with the support and support of the leaders, with the help of the comrades, through the joint efforts of the comrades of the whole department, the tasks assigned by the leaders have been better accomplished, and the gains in learning and the progress in thought have been achieved. The improvement of business, the whole staff are dedicated to dedication, dedication, overcoming difficulties, not afraid of hardships, pioneering and enterprising, enhancing the overall awareness and overall concept, forming a college-centered, department-oriented, safe A fire-centered, cohesive department. In the past year, we have mainly done the following work:

I. Strengthen team building and improve business skills

With the development of our hospital in the new moon. Safety and security work is more important, and leaders at all levels of the college have put forward higher requirements for security work. Therefore, as a security guard, not only must we conscientiously study the important ideas of xxxx, improve political literacy, and firmly establish the concept of the overall situation, but also focus on strengthening learning and continuously improve the personal business level. Efforts to achieve political reassurance in business, and insist on prevention in work, prevention and control, patrol inspection, and key protection. Better fulfilled his job responsibilities.

2. Jinggang Aiye selfless dedication

Due to the particularity of the security work, it is difficult for the comrades of the security department to go to work, to work, to work and to rest. Because of this, we pay special attention to the emphasis on respecting the profession and selfless dedication, requiring everyone to speak. The overall situation, the work, the style, and the dedication. As the saying goes, hard work pays off. Through the joint efforts of the whole department, the current security department has become a good window for our hospital. Because of the visits from personnel to vehicles; from security to the configuration of fire facilities; from the safety management of student residences to sanitation. We have all achieved civilization, science, strictness and efficiency. Therefore, it has been well received by the majority of faculty and staff.

3. Strive to achieve the safety and security of the security department

With the opening of the Judges House, leadership visits and conferences are growing. In addition, several of us have not been engaged in security work before, so how to strive to achieve security and safety without incident is really not easy; we also feel pressure and challenges. However, after all, we have the full trust of the leaders and the strong support of our comrades. We also have a passion for us to change our pressure into motivation and turn the conditions into opportunities. We have taken effective measures and finally put the leadership back and the hope of everyone. The implementation of the one-piece implementation of the night, the establishment of the night duty system, the door guard etiquette system, the telephone return visit system, the public security patrol system unified adjustment preparation. A duty room and a security call were set up. If you find a problem, ask for 5 minutes to arrive at the scene of the accident. For certain positions, people must be fixed, fixed, and responsible. The fire protection facilities placed in all places of the hospital should be well-informed, so that the fire safety facilities are more scientific and standardized in management and use.

The above work embodies the hard work of all the staff of the Security Department. Through the implementation of these tasks, we not only experienced the hardships of enterprising, but also experienced the joy of success. Here are the main achievements we have achieved in the past year:

1. Acquired progress in learning, change in concept, improvement in business, and mastered emergency measures for major cases and methods for handling general cases.

2. Establish and improve various rules and regulations that are suitable for the security work of our hospital. It laid the foundation for the regularization, visualization and modernization of security work in the future.

3. Comrades in the whole department love and dedication, selfless dedication. Make sure there are no major accidents. The safety and security work of the leaders and various major conferences was completed, and they were praised by the leaders of the superior legal police corps.

4. Be loyal to your duties. During the SARS period, according to the deployment of the students, overcoming various difficulties and successfully completing the tasks assigned by the leaders, they were commended by the party committee of the college.

5. Over the past year, tens of thousands of people have been admitted to our hospital. The vehicles have been inspected for tens of thousands of times. It has indeed been safe and orderly.

6. It has stopped the occurrence of a major criminal case, stopped fighting and fighting more than ten times, and gathered people to make troubles more than ten times. Has been praised by the resident public security department

7. Eliminated the occurrence of several fire accidents and cracked theft four times, protecting the property security of the college.

8. Coordinated the foreign relations, and implemented the joint defense and joint defense with the resident public security department, and participated in the investigation of many cases of the resident public security department.

9. The scientific configuration of the fire facilities in the hospital has saved a lot of money for the college.

10. Due to the outstanding work, the public security department of the jurisdiction is employed as a public security supervisor.

11. Complete other tasks assigned by the leadership

Although with the support of the leaders and the help of our comrades, we have achieved certain results in our work. However, there is still a certain gap between the requirements of the leaders and the hopes of the comrades. There are still some unsatisfactory places in the work. In particular, the study of the law of safety and security work is not enough. We will learn lessons and sum up experience.

In the new year, under the leadership of the party committee and department of the college, we will further strengthen the security and security of the college, so that every work can be implemented and prevent problems before they happen. Ensure that there is no accident at all, so that the college has a good working and living environment.