2014 company year-end summary

Summary of the year-end work of the property company in 2019

First, the completion of xxxx work tasks

Focusing on property management and engineering maintenance, we will fully complete the tasks of the centers assigned by xxx and xxx.

In terms of property management, our company successfully completed the property management of various communities and office buildings. In addition, entrusted by xxx, our company was responsible for the operation and management of the xxx temporary parking lot, and achieved good social benefits and successfully completed the task of superior delivery. . In terms of property engineering maintenance, our company has completed 9 renovation projects, a total of 387 housing repairs in various communities, and 13 sporadic maintenance and renovation projects in other communities, which further improved the office environment of the office building and the living environment of each community to ensure The smooth progress of all work. Statistics show that our company has invested a total of 6,794,900 yuan in engineering maintenance costs, more than double the amount last year.

Improve various rules and regulations, establish and improve internal management mechanisms, and further deepen the reform of enterprise management system

20xx is a key year for our company to transform its business functions and its subsidiaries. Our company dares to meet the challenges, take the initiative to seize opportunities, make a fuss about strengthening property management and internal management, and deepen management system reform in accordance with the standards and requirements of modern enterprise systems. . After careful analysis and accurate positioning of the current form, we have transformed the single work mode and development ideas that have only been done on the daily maintenance and management of the resettlement community, expanding the scope of services, improving the level of property management, participating in market competition, and actively exploring urban public properties. As a road to sustainable development in the future, we have established and improved a series of rules and regulations that meet the company's own development needs and market competition needs, such as the “Provisional Regulations on the Procurement of Goods”, “Regulations on the Management of Waste Materials” and “Overtime System”. "" Maintenance Engineering Supervision Work Regulations", "Community Management Target Responsibility Assessment Form", "Property Management Paid Service Regulations", etc., laid the foundation for the standardization and sustainability of the company's development.

At the same time, in line with the principle of open source and thrifty, more work and more, and improve the level of community management services, we have established and implemented the business target responsibility system and management target responsibility system in each district managed by our company, and conducted annual economic indicators and service indicators for the community. Evaluation. Practice has proved that this system not only reduces the business cost, increases the company's operating income, but also motivates all the staff of the service center, improves their work ability and efficiency, and further clarifies the responsibility, rights and interests in the community service. To ensure the benign and efficient operation of residential property management. In addition, our company also has a unified regulation

The clothing of the service personnel of various communities was standardized, and the etiquette training was strengthened. The company's external image was completely renewed; the star rating system for security personnel was implemented, which laid the foundation for building a better and leaner team.

Table 1: Comparison of annual income of major resettlement communities: 10,000 yuan

Compared

The income of the community in 2005 is 0.6% of the year-on-year growth

Xx community xx xx xx

Xx community xx xx xx

Xx community xx xx xx%

Xx community xx xx xx

Xx community xx xxx xx

At the same time, we are soberly aware that the key to system construction lies in implementation. Therefore, our company has continuously intensified inspection and enforcement, found that problems are not avoided, and timely corrects them to ensure that all work is planned, based, and implemented steadily. .

Strengthen the construction of corporate culture, build a harmonious community with clean environment and orderly management, and build a Yuehua property brand.

In order to strengthen the cultural construction of the enterprise headquarters and the service community, the company's website has been created to provide a convenient interactive platform for better communication between residents and the company; the company's quarterly content has been continuously enriched, and attempts have been made to distribute to the residents in the community to strengthen the company's brand promotion. To enable residents to better understand the various businesses of our company, increase their recognition and trust; in combination with the actual situation of each community, organized various types of community cultural activities, and invested a total of 65,000 activities funds, last year. It increased by 333.33% year-on-year, and enhanced interaction and communication with residents. The larger activities were xx Garden “xxxx Contest” and xx Community xxx Games, which achieved great success and received strong support from the residents. . In addition, our company has invested a lot of manpower and material resources to renovate the cultural entertainment activity center in xx garden and put it into use, providing a good leisure and entertainment environment for the community residents, creating conditions for building a harmonious community. Page 123

Participate in market competition and actively expand business

Our company took over the logistics work of the building. After several months of hard work, we repaired some equipment and facilities in the dining hall, perfected the division of labor, repaired and cleaned the equipment and facilities, and carried out the construction of the building. The maintenance work of electromechanical equipment provides a strong guarantee for xx good working environment and logistics services.

Our company regards the audit of ISO quality certification as the goal of struggle, and carries out brand promotion through various forms. Taking the xx parking lot project as an opportunity, it further shows the company's image to the outside world. Our company undertakes the operation and management of xx parking lot, invests a lot of manpower and material resources, and strengthens the investment in infrastructure. During the period, the parking lot has been parked for about 30,000 vehicles, with a total revenue of about xx million yuan. Due to the management work of our company, the management of the yard is orderly, there is no traffic jam, no accidents and complaints have occurred, and good social benefits have been achieved. The tasks of superior delivery have been successfully completed, and the company's business will be expanded in the future. The xxxx public property management brand has accumulated valuable experience.

Strengthen the workforce construction and human resources reserve, and build a united team

In terms of the construction of the workforce, the company strictly manages on the one hand, and resolutely replaces those who are not qualified for the job; on the other hand, it carries out humanized management, rationally adjusts the position, and creates a good working atmosphere. Through the establishment of school-enterprise cooperation relationship with xxxxx college, we established “xxxxx college internship base” to reserve human resources for the company's further development; arrange employees to participate in various trainings to improve the company's staff's business ability and comprehensive quality.

Our company attaches great importance to team building. On the one hand, it allows employees to feel the warmth of a big family through various activities. For example, the Mid-Autumn Festival organizes gatherings away from hometown employees and holds cultural and sports activities. On the other hand, let employees know the value of the team and benefit their own interests. The development is related to the rise and fall of the company, and all employees are formed into a harmonious and harmonious team to meet the needs of the company's continuous innovation, growth and development.

Strengthen safety awareness, establish a system of safety responsibility correlation, and always regard safety production as the foundation of all work

Ensuring the personal and property safety of the residents of the service community is a basic requirement for property management and a vital part of the work. To this end, the company attaches great importance to improving the safety service knowledge and safety precautions of all employees, conducting regular safety production education for all employees, and holding safety production knowledge training and fire safety training activities in a timely manner; on the other hand, establishing safety The responsibility correlation system links the safety production with the related responsible person's income and responsibility guarantee, and clarifies the safety responsibility and economic responsibility of the responsible person in case of a safety accident, ensuring a stable living environment for the community. In 20xx, there was no safety production accident caused by the company's employees' dereliction of duty in various districts managed by our company.

Strengthen discipline education, and solidly promote the building of party style and clean government and the construction of spiritual civilization

In light of the actual situation, our company organizes party members and cadres to carry out anti-corruption campaigns, revisit the new party chapter learning activities, participate in the July Discipline Education Month to learn to mobilize the conference, listen to reports, watch videos, and organize articles on anti-corruption campaigns. The new party constitution firmly establishes the socialist concept of honor and disgrace. According to the needs of the work business, our company has extended the scope of the learners to the community service center, and organized the exchange of discussions on the learning experience with the theme of “Eight Honors and Eight Disgraces”. All party members and cadres and heads of various departments carried out special work on governance and bribery and discipline education, conducted self-examination and self-correction work, discussed and analyzed existing and possible problems, formulated corrective measures, and implemented rectification responsibilities. This year, our company realized the signing of all economic contracts or agreements and implemented a dual-management system to ensure the fairness and justice of the contract. After rectification, the company has strengthened the construction of a clean government and improved the professional ethics of the cadres and workers. In the property management work of our company, there are always good people and good things, which are well received by the residents.

Second, the main problems and difficulties exist

First, the cultural management staff team is not high in education, and the overall quality is relatively low. In addition, the community management personnel and the security team are relatively frequent. On the one hand, they cannot adapt to the new environment in time, and communication and coordination are insufficient. On the other hand, most of them do not accept. More professional property management skills training, lack of work ability, resulting in low efficiency.

Second, the management and evaluation system of our company still needs to be continuously improved in practice. The corporate culture and community culture construction is in its infancy, lacking experience, and it is still necessary to continuously explore and sum up experience.

Third, due to various objective reasons such as the system, the incentive system of enterprises is not perfect, and there are certain restrictions on the sustainable development of enterprises.

Third, 20xx work plan and ideas

In 20xx, our company will continue to take the scientific development concept and the building of a harmonious society proposed by the Sixth Plenary Session of the 16th CPC Central Committee as the guiding ideology. On the one hand, we will earnestly complete the tasks assigned to our company by xxx and xxx, on the other hand, Continue to strengthen the company's own system construction, further expand the scope of business, improve service quality, and create a reputable and powerful property management brand.

Further innovating the working mechanism, strengthening internal management, and expanding business, bringing the company's development to a new level

After years of hard work and development, as well as the strong support of the Municipal Construction Committee and the Party Committee, the company's work has been continuously standardized and its business scope has been further expanded. In 20xx, we will further innovate and improve the working mechanism and management model to further strengthen the internal management level. Continue to consolidate and improve the existing systems, deepen the reform of internal mechanisms, try to set up fixed-rate fixed-rate and cost-paying systems, continue to implement the responsibility system for business operations and the responsibility system for management objectives, and benefit from management; relying on urban construction to give full play to its advantages I hope that we can continue to do a good job in the annual car management work of the fair, and further develop the new property management market as a key task, which will prompt the company's development and economic conditions to improve significantly.

Strengthen the construction of corporate and community culture, and build a xxx property brand

On the basis of completing the tasks of the center, our company will continue to focus on the construction of corporate culture and community culture in 20xx, continue to improve the company's webpages and quarterly publications, strive to improve the community activities of the community, and deepen the development of corporate culture and community. As a breakthrough point for our company to expand service depth and improve service quality, the construction of culture continues to promote the party's work style and clean government construction and spiritual civilization construction, and constantly strengthen the property management work of the community and enhance market competitiveness.

Strengthen the cultivation of human resources and the construction of talent team

It is necessary to strengthen training and learning to improve its business quality and overall management level; strengthen the introduction of high-tech and high-capacity talents, and discover and cultivate and reserve technical talents through training to tap internal technical potential. Through the construction of a property management professional practice base with xxxx colleges and universities, select outstanding graduates and strengthen the construction of talent team.

Company employee sales work summary

As the work progressed, I came into contact with many new things and encountered many new problems, and these new experiences are a new tempering process for me. Looking back through the whole of November, I learned a lot: I learned to face calmly when I encountered difficulties; in the face of setbacks, I learned to look up strongly; behind repeated and monotonous work, I I learned to think and summarize; when the company's image was damaged, I learned how to maintain it; when I was misunderstood by the customer, I learned how to communicate and communicate. The above is where I made a slight breakthrough in my work, but this breakthrough does not mean that I can do my job well. In the next work, I will continue to improve myself, and constantly sum up experience and learn lessons in failure; Learn their advanced work methods and concepts in collaboration with colleagues; learn to understand others in communication and communication.

The work summary is now reported as follows:

First, the work:

1. Do a good job of sorting out the basic information, timely report the customer's situation to the factory, and reflect the customer's information to the factory; 2. Make an order tracking: After placing the order, confirm whether the factory orders the order, understand the production process of the order product, and confirm Whether the product can be delivered on time, and finally determine whether the customer receives our products on time; 3, is the return of the goods, confirm the reconciliation list with the customer and confirm the return, promptly send the billing information to the Finance Department, do the invoicing Matters, finally confirm that the customer receives the tax receipts and require timely arrangements; 4, maintain the old customers, keep in constant contact with the old customers, understand the latest trends in customer demand for products. In addition, we must introduce the company's latest products to our customers to determine if they have a need.

Second, problems in the work

1. The coordination ability of the delivery period is not strong enough. Some goods with a relatively fast delivery period often cannot meet the customer's needs very well. The delivery time is pushed back and forth, and some products can even be completed in more than 20 days. This situation has led to complaints from some customers. There is not enough work rationality, and there are often some mistakes in the work; the allocation and utilization of time is not reasonable enough, so the efficiency of the work is greatly reduced; the primary and secondary nature of the work content cannot be well distinguished, thus affecting the overall work. process.

2, due to the lack of knowledge of their own products and the limitations of the business level, in the process of communication with customers can not be very good to convince customers. In this respect, I still need to continue to learn to improve my product knowledge and improve my business.

3. Product quality problems are difficult to avoid in large-scale production, but everyone wants to reduce the incidence of product quality problems. According to statistics, there were more than a dozen cases in which customers complained about the quality problems of our products last month. To give two cases: Bangwei h0710136 single-claw nail, because the bottom nail is not sharp enough in the actual large-scale production process, the penetration is not strong enough, resulting in a large number of nails snoring, breaking and deformation during the nailing process. . This brought a certain loss to the customer. After coordination, the customer asked our company to replenish the loss of the bottom nail as soon as possible; 1000 Bonif h0710052 single-word buckle, the customer complained that our company's products have serious quality problems, a type of work There are several quality problems at the same time: the paint is removed, the button face is deformed, and the color is not uniform. This has led to an unprecedented embarrassing situation in our communication with our customers. The customer expressed doubts about the quality of our products and expressed doubts about our attitude. They feel that we have no sincerity. Later, our factory took corresponding measures to solve the quality problem. However, the poor quality problems that have been brought to the customer have brought a very bad image to our trust and satisfaction.

Logistics company customer service summary

Leaders:

Dear friends, everyone!

My name is Guan Hui. I entered the company on July 14th, 2019. It is just like an arrow. I have been living for more than a year. After work, under the careful cultivation and guidance of the unit leaders, through their continuous efforts, no matter Whether it is ideological, learning or work, it has achieved great development and tremendous gains.

Ideologically, I consciously abide by the rules and regulations of our company and insist on participating in every training of the company. With a rigorous attitude and positive enthusiasm, I have devoted myself to study and work. I have lost my ordinary life and have been lost for the day after day. However, the increasingly fierce social competition has made me fully aware. To become an excellent worker of all-round development of morality, intelligence, and intelligence, and actively move closer to the party organization, submitted the application as the party on July 1, 2009, and accepted the party’s examination all the time. I hope to join the Chinese Communist Party as soon as possible.

In learning, we strictly demand ourselves, relying on the strong pursuit of professional knowledge and skills, correcting the working attitude, and making the theory and practice; in addition to the study of professional knowledge, we also pay attention to the expansion of all aspects of knowledge, extensively involved in other departments and disciplines. The knowledge has improved one's own versatile strengths and ideological and cultural qualities, including learning to develop good habits in life, living full and organized, rigorous life attitude and good life style. Enthusiastic, honest, trustworthy, helpful, have their own principles of good work, and get along with colleagues. Since my major is not related to the logistics industry, I have never given up studying theoretical knowledge and business knowledge learning theory, and linked the actual work in the work to theoretical knowledge, making the theoretical level easier.

At work, from July 14th, 2019 to November 4th, 2019, I have been responsible for customs declaration and assisting colleagues in various positions. I have been working in the operation center, mainly responsible for data declaration work and documentary customer service work. No matter where I go, I strictly demand myself, study hard and work hard. It is with such a firm belief that I have mastered the business of customs declaration, warehouse receipt statistics, etc., and become the all-round information staff of the data group.

I remember that I just got into the popular fashion. In order to grasp the popular business as soon as possible, I am on duty more than an hour a day. In addition to my work attitude, I am doing my best. I also actively respond to the activities organized by the company, often participating in the organization of the organization. Various events and gatherings of colleagues.

Here, a summary of the work that has been done and is currently engaged. The operation center information staff is mainly responsible for the registration, sorting and distribution of customs declaration materials. The specific content mainly includes four aspects: 1. Declaration and printing of customs declaration. 2. Distribution of customs declaration materials, modification and printing of warehouse receipts, data supplementation of warehouse receipts, statistical input of workloads, distribution of yellow sheets after customs inspection and distribution of green sheets after supplementary materials. 3. The verification form of the customs declaration form shall be signed and signed. The customer shall apply for the tax refund and verification of the customs declaration, the warehouse receipt and the warehouse receipt. 4. Registration and distribution of the driver's license, signing and distribution of the manual. I am mainly responsible for the work of the first aspect, and I have also worked on the third and fourth aspects due to work needs. In general, the work in the second aspect is more prone to errors, especially in the data supplementation of the warehouse receipts. Since I was not experienced at first, I have had these mistakes in my work. For example, the declaration of single-eye re-reporting, the speed of starting work is slow, etc. Overall, in the work of the information staff for more than one year, I have made some achievements and progress through unremitting efforts: familiar with the relevant post work. The operating program has accumulated a certain amount of experience; has a more comprehensive and more specific understanding and understanding of the company's processes; exercised the ability to detect the alertness of documents and solve problems in a timely manner; work carefully and meticulously Tasks, assisting in the accelerated circulation of documents and customs clearance as soon as possible.

The document customer service staff is mainly responsible for receiving the customs declaration materials submitted by the customer and completing the preliminary review or filling of the customs declaration materials. After the verification customs declaration materials meet the basic filling requirements of the customs declaration form, the reference to the business system data is followed, and the tracking is performed after the comparison is correct. The certificate is submitted to the reviewer for review; for any problems that arise in the customs declaration, communicate with the customer at the first time and resolve it quickly. In the customer service work, in order to better serve customers, I provide different help and services for customers of different levels and different needs. This requires me not only to have comprehensive professional knowledge and extensive information sources, but also The department must also maintain close contact. More important is the urgency and accuracy of communicating information. What I have learned before will also make me work in the customer service. At the same time, it strengthens the close cooperation with colleagues, unites and cooperates with each other, and forms a group strength, which can improve the efficiency and progress of the work. Since I have just arrived at the customer service work, there are still many businesses that are not familiar enough. From the beginning, I dare not pick up the customer's phone and can't quickly operate independently. Now I am still familiar with it and strive to complete the responsibility of an excellent customer service staff independently and without the need of a master.

Finally, what I want to say is that, as a member of our company, we have been adhering to the concept of small harvest and more dedication. The direction of future work: Carry forward the spirit of hard work and hard work. In the face of the nature of the work of supervising affairs and heavy tasks, I am not afraid of hardships, take the initiative to find things, and do "eyes, diligence, hand work, and diligence", actively adapt to various hard environments, and hone the will in heavy work. Growth ability; carry forward the tireless and enterprising spirit. Strengthen learning, be brave in practice, read a lot of books, pay attention to collecting all kinds of information while learning from books, and draw a variety of "nutrition"; at the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to train yourself to have a solid Theoretical foundation, dialectical thinking method, correct ideological viewpoint, and practical work style. Strive to do a better job and establish a good image of the company.

The above is my summary of the thinking and work situation in the past year. If it is not comprehensive and inaccurate, please ask the leaders and comrades to criticize and correct. I always believe in a word, "A match is bright again, and there is only a big light. But if you use a match to ignite a bunch of matches, it will burn." I hope to use my bright youth to ignite the passion of everyone around me, and to inspire my colleagues to contribute, enterprising, meritorious, and professional careers for our cause...