Year-end work summary of the property company

Year-end work summary of the property company

In 2019, under the guidance and strong support of the company's leaders, in accordance with the company's work requirements, in the "Your satisfaction, is our eternal pursuit" of the purpose of property services, "people-oriented, customer-oriented, sincerity as the source, "Quality first" company management philosophy, "upper level, create efficiency, tree brand" as the company's development goals, "service first, customer first" as the creed of each employee. Through all the staff of the department

Work together and carry out a series of quality service work, here is a brief summary of the work of the year. Summarize experience and lessons, identify deficiencies, and lay the foundation for work in 2019.

1. Personnel management

After cleaning the night shift, the employees fluctuated and it was very difficult to carry out the work. To this end, the employees communicated with each other and stabilized the employees' emotions without affecting the quality of the work. According to the job requirements of each position, the focus is on strengthening the rational allocation of personnel and the assessment of workload, the actual operational characteristics and requirements, adjusting the shift and shift time, and basically satisfying the operational requirements of cleaning without increasing personnel.

There are 14 existing staff. In the current year, 9 people were resigned and transferred. One of them was transferred to the reservoir area and 8 people left.

2. Training

The new induction cleaning personnel were trained in cleaning theory and conducted practical training for different positions, so that the cleaning staff can master the knowledge of cleaning work and meet the requirements for office cleaning.

Under the premise of training the cleaning staff in the "cleaning work manual", the following trainings are emphasized in combination with the actual situation in the work: cleaning agent classification and use, cleaning program, cleaning stainless steel accessories, furniture cleaning, cleaning ash, cleaning wallpaper , the cleaning and maintenance of the elevator, the treatment of rust.

Strengthened the training of the staff assessment system, the training of the excellent and relevant knowledge, and established the responsibility of the employees' work. At present, the employees have been able to work hard and complete according to the prescribed standards, but still respect the details of work discipline, behavior and other aspects. Supervision and management are needed, and the next step will be to strengthen this training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management and working procedures, and the personnel are basically stable.

3 cleaning work mode

Under the guidance of the leaders of the group company, “nobody cleaning” was implemented, and “natural color cleaning” achieved good results.

It is divided into two shifts on the basis of the original white shift, and the main cleaning work is carried out in the night shift. In order to ensure the quality of hygiene while implementing “unmanned cleaning”, the cleaning frequency of cleaning inspections has been strengthened. The existing staff configuration 7F-16F a cleaning staff can basically achieve the health problems that will be generated at any time within 30 minutes, but at the peak 11F16F often there is a one-hour cleaning staff can not enter the male bathroom, resulting in a dirty bathroom.

Strengthen the cleaning frequency in the "natural color cleaning", change the original fixed plan cleaning to the current cleaning at any time, find that the dirt is immediately cleaned, restore the original color, and take better results, but the cleaning cost has increased. . In the recent period, due to the construction of the second construction and the construction of the municipal road, the overall environment is dusty. Although the cleaning is strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. As the construction is over, it will be thoroughly cleaned to meet the sanitary standards. .

In order to ensure that the carpet carpet hygiene meets the standard requirements, vacuum every 20 minutes.

4 cleaning work completion

Completed the timely revision of the cleaning staffing and working mode

Complete daily maintenance work on the public areas of the building.

Complete the land reclamation work for the new entrance floor.

Complete the hard processing of the building stone and the maintenance of the carpet.

Complete the removal of the building waste.

Complete 2 cleanings of the exterior of the building.

Complete the peripheral ground wash work.

Cleaning work twice a month on the B1 yard.

Complete special cleaning service. The stone floor of the reservoir area is treated with 2 crystal faces and carpet, bedside and sofa cleaning. Cleaning of the carpet on the 3rd floor.

10) Complete the monthly waxing maintenance work.

5 greening work

In May, there were about 100 green plants in the green building of the building. The growth in the office and the lobby was normal. In other places, due to the lack of sunshine, the humidity was not enough, especially the ventilation, resulting in more green insects and most plants in the elevator hall. Death, other barely survived but no ornamental value. In the maintenance of efforts to overcome the bad factors, to change the soil every two seasons, increase nutrients, timely killing insects, concentrated maintenance in a certain period. Hawaiian coconuts have successfully reproduced two. In 2019, indoor greening proposals are considered to be outsourced to ensure that plants are ornamental.

The peripheral greening has not been replanted due to waterproof construction. In April 2019, it should be fully designed and greened.

6 Pest control aspects

According to the street's instructions on the creation of the National Health City, the cleaning of the building was completely eliminated, in line with national health regulations. In the work, mice and mosquitoes were killed according to the seasons, and good results were obtained.

7 health quality supervision

With the implementation of the ISO9001-2000 quality system, in the work, cleaning has strengthened the supervision of work quality, completed the filling of forms, used various records and systems to control the quality of work, and summarized the problems in the work, further corrected and achieved Better results.

8 Cost control aspects

The average cleaning cost for cleaning in 2019 is 5,500/month. In terms of cleaning supplies, it is difficult to control the cost of personal products such as roll paper, which is nearly 1,300 rounds per month. The monthly cost of hand sanitizer is nearly 220 rounds.

Stone maintenance costs nearly 1,000 yuan per month.

Frequently used cleaners are distributed in the workplace to control usage.

9 problems in the work

1 The oil generated by the car in the peripheral yard cannot be effectively removed.

2 There is a certain gap between the daily cleaning frequency of existing personnel and the frequency required by the company. It is difficult to meet the standard without increasing personnel.

3 Winter snow pharmacies can not meet the standard of hygiene, you can consider the purchase of self-propelled automatic washing machine, there will be some improvement.

4 The building has been in use for two years. The waterproof, oil-proof and anti-fouling ability of the stone has been reduced. In order to prevent water spots and weathering, the 2011 plan is to protect the stone in the bathroom and the hall floor.

5 In the case of ensuring that the hygiene meets the standards, the cost of replacing the accessories for the high-frequency equipment will increase. For example, to ensure that the elevator carpet hygiene meets the standard, the dust is vacuumed every 20 minutes as required, and the vacuum cleaner switch is nearly 90 times a day.

In 2019, the overall cleaning work has improved, but there are still some shortcomings in the details of the work, and there is still potential for cleaning costs. Under the guidance of the company's leaders, with the efforts of the cleaning staff, it will have a better performance in 2011.

Year-end work summary of the property company

The year of XX is the first year of in-depth study and implementation of the spirit of the 18th National Congress of the Communist Party of China. It is also a crucial year for building a well-off society in an all-round way and building a socialist society with Chinese characteristics. In the work of this year, our property company strives to establish a standardized property management system in an all-round way, strives to improve the quality of property services, build a harmonious and civilized science and technology park, and focuses on the implementation of the standardization management system of the project department, constantly revising, improving, perfecting and pursuing management services. Continuous improvement. The current summary of the work of our company this year is as follows:

I. Strengthen the construction of standardized property management system, build a mature and efficient property management team, and improve the quality of property management services.

Implement standardized process management to cover all management processes.

With the work standards of “no complaints from owners, no regrets in service, no blind spots in management, no hidden dangers in engineering”, the management service procedures, management systems and operation instructions were formulated and improved; supervisory management organizations were established, and post responsibility system was implemented. . Established a set of management systems covering all management links and implementing an effective management system.

Cross-training assessment for the actual situation of the project.

In combination with the actual management of the project department, in view of the characteristics of new employees and young employees, in order to ensure the quality of management services, and strive to achieve professional and comprehensive staff level, the Ministry of Property has formulated a detailed training and assessment plan at the beginning of the year, through engineering, The cross-training assessment of customer service, safety and environmental knowledge makes the staff property knowledge professional and comprehensive. At the same time, a set of practical training courseware was compiled, and the "Public Safety Personnel should be informed" and "Customer Service Personnel should be known" should be prepared.

Pay attention to propaganda and guidance work to win the understanding and support of the owners.

The project team's propaganda team was set up to actively publicize the work of the company and the property department to the park owners through publicity columns and e-mails; publicize the work of the property department and the company's service concept; ensure smooth communication channels and adhere to Correct public opinion orientation; publicize laws and regulations and management guidance information of government departments; and provide security knowledge, health knowledge, weather forecast, renting information, and life tips to the owners in a timely manner. It has won the owners' understanding and support for the property management work, and guided the owners of the park to actively participate in the construction of the park.

Implement a thoughtful butler service to establish an embedded butler model.

The “Intimate Butler Group” was established, and the image became the management mode of the project manager's key follow-up, the department manager's division of labor, and the customer service staff to follow up. Better to provide intimate services for the owners, weekly analysis of work experience for the charging situation, timely coordination of customer needs. Not only has the quality of service improved, but it has also solved the difficulty of charging. The monthly fee of more than 800,000 yuan from the establishment of the "Intimate Stewardship Group" was realized, and the leap of 1.35 million yuan per month after the establishment of the group basically completed the company's charging index.

Advocate green environmental protection concept to promote waste sorting.

At the beginning of this year, according to the requirements of the sub-district office, the property department set up a garbage classification leading group, formulated a waste sorting management system and process, improved the garbage sorting facilities, arranged special personnel to be responsible, and carried out detailed, systematic publicity, training, supervision, implement. The management goal of reducing and harmless domestic garbage in the park has been achieved. The final high quality of the garbage sorting work has met the requirements of the municipal management committee and has been well received by the municipal and district leaders. Due to the excellent work of garbage sorting, the municipal management committee plans to list our park as an “excellent unit of waste sorting”.

Improve the file management system to maintain the original complete data.

Archive management is an important part of property management, documenting the true face of the property, owner and management process. Set up a special person to follow up the collection, sorting and updating, and establish a complete file management system and database, and keep the data updated constantly to ensure the integrity and reliability of the file. Meet the requirements of safe, convenient, fast, detailed, true and complete file management.

The standard cleaning service process meets the requirements for cleanliness and comfort.

Supervise and guide the cleaning work of the park, formulate standard operation supervision procedures, implement the district responsible and regular assessment system, effectively mobilize its enthusiasm, promote internal harmonious competition, and improve the environmental quality of the park.

Pay attention to fire safety and safety work to ensure the safety of life and property of owners.

Fire is the biggest "enemy" in property safety management. In the event of a fire, the owner's personal and financial property will be seriously threatened. To this end, we take the project manager as the center of the security department, set up the park's voluntary fire protection organization, implement strict fire supervision and management, and decompose the fire protection responsibility to each household to popularize fire protection knowledge.

Second, improve supporting equipment and facilities to ensure safe and stable operation, and create a comfortable and comfortable office environment.

Due to the individualized demand of ibm company, it is necessary to delay the cooling when the normal cooling is stopped. After the property department cooperates with the development enterprise and relevant departments, the delay cooling service is finally completed for ibm company.

Due to the delayed cooling of ibm company to November 3, this has brought certain difficulties to the quarterly maintenance work. In order to avoid affecting the normal heating of the park, in the case of heavy tasks, short time and heavy workload, the organization engineers work overtime. Sacrificing the rest day on Saturday and Sunday, the winter heating and maintenance work was successfully completed. On November 15th, the park was smoothly heated, and no complaint occurred.

Since the water station in the takeover project has been put into use, it has often failed due to equipment defects. In particular, in October 2019, serious problems occurred in the water equipment, which caused the owners to complain more conflicts, which affected the normal operation of the property. The property department coordinated with the development several times to replace the high and low water pumps 4 and the motor for the Zhongshui station. 2 sets and 4 maintenance water pumps basically ensure the normal operation of the water equipment and resolve the contradiction between the owner and the property.

The computer room environment has been improved, and the computer room has been designed and painted to make the computer room partition clearer, the environment more tidy, and the management more standard.

In view of the problems of many equipments in the park, large amount of energy sharing, and difficulty in paying the owners, the project department takes the park as the home and studies and formulates a complete set of energy-saving plans. The public areas and underground parking lots in the building have adopted a number of energy-saving measures to continuously tap the energy-saving potential. Such as: the development of the hall light switch time, the security staff on duty to open according to the specified time, the project staff at any time to check and close the program at any time, effectively control energy waste.

In 2019, under the leadership of the project manager with the project manager as the core, the property department has basically improved the company's established goals on the basis of improved service quality, innovative management methods and achievements in cultural propaganda. However, in the face of the project team, there are still difficulties such as water problems, incomplete identification, single communication channels, etc., and the company headquarters needs to provide attention and support in order to make project management more perfect and create corporate brand.

The above is the summary report of my property company's work this year. If it is not appropriate, please ask the superiors to criticize and correct.

Year-end work summary of the property company

Dear staff:

The tense and rewarding Year of the Ox has passed, and the Year of the Tiger, full of hope and vitality, has arrived. In the days of the old and new, I would like to thank all the staff for their hard work in the past year and thank you for your important contribution to the company's development!

No pain no gain. In 2019, our sweat was in exchange for a bumper harvest, and our hard work brought joy, and our efforts paid off.

Last year, we had a lot of experience worth summarizing, and there are many achievements worth collecting: 2019 is a gratifying year for Protek and a successful year.

It is a year of growth and development. In the past year, we have successfully taken over 8 projects including Tianjin University, Denso Air Conditioning, Glaze Shengguang Electronics, etc., and officially entered the Tianjin Entry-Exit Inspection and Quarantine Bureau and Balitai New Culture Plaza on New Year's Day in 2012. The security service covers all major economic developments. District factory buildings, enterprises and institutions, schools, shopping malls, office buildings, etc. At the same time, through all efforts, Protec will engage in more projects in the new year, and will also provide more job development opportunities for employees.

The development of the company is not achieved overnight. The long-term prosperity of Protec requires the care of each of us, and we must not be too light and confused. The strategy determines the direction and the details determine success or failure. For our company to continue to develop, we need everyone to work every month, every month, with the same heart and mind, innovation and enterprising. Here, we mainly emphasize three words:

First word - product

Products are morality, quality, and brand.

We often say "doing a person in advance", it means to achieve a career, first of all to have good morality. The ancients said: "The person is in the body, and the person who is in the possession is only in virtue." Character is like a tree, and fame and fortune is like a shade. We often think about the shade of trees, but I don’t know the trees are fundamental. Indeed, learning to be a man is the way to success, and personality is the foundation of the cause. Since we live in the world as "people", we are first of all "people". Therefore, if one wants to succeed, the first problem is to learn to be a person. If you can't even be a person, how can you do things well? Bill Gates once said: "I put the character in the first place of all qualities, more than wisdom, innovation, emotional intelligence, passion, etc. I think that if a person's character has problems, this person is not worth it. A company is considering hiring him." He Boquan, president of Guangdong Today Group, said: "The principle of employing people is to have both ability and political integrity, and to take morality first. For example, morality is like the direction and track of a train. It can be like horsepower. Directions, rails are biased, the greater the horsepower, the greater the harm caused." I believe that without good character, it is difficult to achieve good quality products, and our products are the security services provided by Protec.

Service must have good quality, relying on everyone's concerted efforts and serious responsibility, that is to say, quality is made by all employees. Without good quality, the brand is a passive water, no wood. With excellent service, we can create brands and create famous brands.

Of course, most people in our company have good character. They know how to respect others, know how to forgive each other, know how to care for the collective, and know how to work diligently. Do not be blamed for small things, and not forfeited by private interests. Our company needs such people, welcomes such people, we have to create more such people! Ability is important, and character is also indispensable. People with good moral character can always win popularity and trust. With the character as a navigation mark, your boat of life can ride the wind and break the waves and reach the other side of success.

The second word - win

Winning means win-win. I win you lose, I lose you won, not win. The real win is a win-win situation. It is a joy to everyone. Everyone wins and everyone benefits.

This includes three levels of meaning:

1. The company and the customer win-win. The customer is our food and clothing parents, the customer's interests are the interests of the company, let the customer earn money, we can make money. Your salary is not issued by the general manager, not by the general manager, nor by the chairman. Who made it? It is the customer! The more our customers, the more our income.

2. Win-win between the company and its employees. Enterprises need to develop, relying on employees, and only a few leaders are impossible. The purpose of starting a business is not to rush to make money, but to increase social employment and make more people earn money. Only when we work together and work hard can we all make money.

3. Business and society win-win. For the society to develop, the contribution of the enterprise is indispensable. Enterprises must contribute to social development and establish a good social image. In the end, more people in the society will support us and support us.

The third word — and

And, is harmony with harmony.

The Book of Songs says: "Humble and gentleman, give me a hundred friends." There is a song that "Unity is power---this power is iron, this power is steel, harder than iron, stronger than steel." Unity is strength, this sentence is still the motto of many companies. Unity is strength, unity, and all difficulties can be solved. If a group does not unite, it is a loose sand. A drop of water will never dry up when it is put into the sea. A person can only be the most powerful when he combines himself with a collective cause. As the saying goes, people are in harmony and Taishan moves. Only when the mind wants to go to one place, the company will continue to develop rapidly, harmoniously and healthily. In addition, to be harmonious, you must be disciplined and disciplined. Our disciplinary performance is the collective appearance, the collective voice, the collective movement, the collective expression, and the collective belief. And, mainly pay attention to the following three points:

1. The family should be harmonious. The family is the cell of society, and the harmonious family will make you feel at ease and work. We are busy every day, but when we get back home, we are noisy, and it will make one person physically and mentally exhausted, which will definitely affect the work. A successful person has a harmonious home. I hope everyone can handle family relations...

2. The team should be harmonious. If you have a good relationship with your colleagues, it will be good for your work and health. Some employees are advised to handle their colleagues' relationships with care. Chatting about people is not a matter of sitting and thinking. In the process of getting along with colleagues, always use this as a guideline. Colleagues must also forgive each other and help each other. I believe that you will get along very well with your colleagues. ......

3. The society must be harmonious. People are social people. When they leave society, people cannot survive. Therefore, we must make a good relationship with everyone and let the place become the soil for our growth...

The flower is placed in a plum-filled business, and the spring is returned to the Liu Yuan bird. Let us work hard to achieve a good harvest of material and spiritual in the new year, bearing in mind the words, wins, and three words!

I sincerely wish all staff and their families a happy Spring Festival, good health, family fun, and a happy life!