2014 bank teller year-end summary

Bank teller year-end summary

Time flies like a gap, and when I look back, the ivory tower has been running for three years. The days of our simple study seem to have come to an end! Before we start to step into society, we must fully prepare for the challenges of life. . Learn the reality, learn to recognize yourself, and recognize your position in this society. Don't have unrealistic luxury, let alone blindly inferiority, that is, learn to swim freely and leisurely in the storm of life, instead of Felled by any wind and waves in life.

Internship is the best benchmark for testing the theoretical achievements of our university for three years. It has a great role in promoting the employment of college students. It is the condition and foundation for the employment of college students. It is not only for the implementation of the work, but also for us. Identify the gap between yourself and the position and the gap between yourself and the professional ideal, so as to make up for their own shortcomings.

I. Internship purpose

Understand the practice and governance of international economic activities, familiarize yourself with the operational processes of various parts of the bank, understand the basic business of the bank, have a specific understanding of banking work and knowledge, understand the main economic activities of financial institutions, and systematically learn It also better grasps the banking accounting practice, consolidates international financial expertise, improves practical manipulation skills, enriches practical work and social experience, grasps manipulative skills, and applies what is learned to practical work. In the case of modern forms of employment, To achieve the purpose of "synchronization of knowledge", it can promptly make up for the theoretical knowledge of the leak after returning to school.

Second, the internship background

1. Internship time: January 3, 2019 ~ April 10, 2019

2. Internship location: Hangzhou Bank Cixi Branch

3, internship position: bank tellers: daily work is mainly engaged in various types of cash business review, zero-counting inventory, large cash inventory and other work.

4. The internship unit should introduce:

Founded on September 26, 1996, Bank of Hangzhou has become a regional bank with a large scale, good asset quality, strong profitability and comprehensive strength among the national city trade banks. It has been in Chuanshan, Shanghai, Beijing and Shenzhen. Nanjing, Ningbo and other places have established branches. In 2019, he won the "Best City Trade Bank of 2008" in China's "Banker" magazine "China Trade Bank Competitiveness Ranking". The Ningbo branch officially opened on May 26, 2019, and all businesses developed steadily. By the end of June, the balance of local and foreign currency deposits of the branches reached 4.08 billion yuan, the balance of various loans reached 2.55 billion yuan, and the non-performing loan ratio was zero.

The first branch of Ningbo Branch, Ningbo Cixi Sub-branch, is located in front of Xindu Mingzhuyuan, Xincheng Avenue South Road, Cixi City. The bank was established on October 26, 2019. Cixi is a city full of vitality and a hot land with infinite business opportunities. At present, it has formed many industrial clusters such as home appliances, textiles, bearings, and chemical fiber. In 2019, it ranked first among the top 100 cities in China with the most investment potential. 6th, the ninth national county economy basic competitiveness top 100 counties ranked third. The establishment of a sub-branch in Cixi is an important measure for the Bank to further enhance its service capabilities and better participate in the development of Cixi City.

After the official opening of the Cixi Sub-branch, it will serve the local economy and adhere to the market positioning of “small and medium-sized, close to the public” to provide professional, convenient, efficient and friendly financial services for Cixi SMEs and the general public. The “boutique bank” with business safety, excellent performance and obvious characteristics has become a new force to promote Cixi's economic and financial development. As the first branch of the branch of Ningbo Branch of our bank, the opening of Cixi Branch officially blew the horn of Hangzhou Bank's regional extension in Ningbo.

Third, the internship content

On the first day of the internship, I was assigned to the cash teller section. I first learned about the concept of bank tellers, which generally refers to bank employees who are in direct contact with customers at the bank branch counter. Bank tellers work at the forefront. This is because the first type of customer entering the bank is the teller. They are responsible for detecting and stopping the wrong transaction to avoid the bank's damage. The position generally requires the employee to be kind and sincere to provide banking services to the customer. Information about their account.

Work is always urging people to grow up. To be a qualified staff member, comprehensive business knowledge must be thoroughly understood. For our tellers, to be a teller, the first thing is to do things calmly, concentrate, and not at work. Visiting what to chat. It is important to know that our temporary negligence may cause great losses to the depositors, which will eventually lead to the bank's reputation being damaged. When collecting money, it is recorded that the money is collected first, and when the money is collected, it is confirmed how much the customer is. After receiving the money, the collected money is put into the drawer and then booked, thus reducing the amount of money and handing over the money. Returning customers' mistakes. When making a payment, it is also necessary to take the money out of the account, in order to reduce the mistake of paying the bill without paying the bill. When you pay, the bundled money should not be released first, unless you have ordered the stock is correct, because sometimes, the bundle of money will be more or less, you have not ordered the inventory, the bundled money is correct. Still don't know. And this kind of negligence did not happen to us. For example, during my internship, I encountered one thing. When I received the depositor’s money, the other party said that 2,300 pieces were kept in, and I took the money and put it in. When I saw the money counter, I found only 22 sheets. I didn't confirm whether it was 23 or 22 sheets. When I prepared the record, I suddenly found that there was a piece of 100 yuan left in the window slot. At that time, I really It’s a shame and a sorrow. So I pretended to calm down and put 100 yuan into the counter, so that I could put a full 23 yuan into my counter. If I did not find this problem in time, the depositor would leave immediately after signing, and the last loss was the depositor's money, our credibility. In an instant, I understand that I am a staff member. I now have civil liability and criminal responsibility.

Sitting on the counter, I corrected the silence. In the past, at school, the main contact was classmates. The relationship between the students was relatively simple. There was no interest dispute between them. Relatively speaking, the relationship was relatively simple. Everyone went to the same school and lived in the same dormitory. I have made a lot of intimacy between the students, and occasionally a joke or an unintentional thing can be thrown into the back. For all kinds of people in the society, I used to avoid contact, afraid of being with them. There are any entanglements or conflicts that bring unnecessary trouble to yourself. However, the internship is different now. To meet a wide variety of people, in addition to colleagues, there are strange customers. Our front desk staff are faced with thousands of depositors every day, and we are the facade of the bank. You must always smile, even if you are a stranger, there is nothing terrible, smile, it will make us more tacit understanding. Now I am doing my own duty, and they are in business relationship with them. They are asking for it, we are coming to supply. The interests are very clear and will not bring us unnecessary trouble. Instead, savers sometimes say "thank you". It will make me feel endless comfort.

The work of the bank is the beginning of dealing with people of all kinds for the first-time society. This makes me really feel that it is not an easy task to get in quickly. Because of the existence of competition and interest, and busy work, many times colleagues will not be as cold as you are. Some of the colleagues smiled on the face, but in the back, they tried their best to climb the shoulders of others, so they just couldn’t adapt to the school gate. I think what I can do is "to learn to observe, to work, to be less gossip." The working environment often affects a person's work attitude. In a harmonious working environment, the natural mood is good, and everyone is happy, which is beneficial to the company's development.

In addition, our work needs to cooperate with active, enthusiastic and patient services. The main character of our work is to first ask the manager to ask us to "greet and communicate with customers." I am always ready to introduce some of my business information and new products to some customers. The work attitude is good, the business knowledge keeps up, and a good working atmosphere is needed. Creating a good working atmosphere is mainly to unite colleagues. Unity colleagues are not eating, drinking, or not mixing their mouths, but understanding and respect. Asking humbly, helping each other and learning together, everyone can work together to get along.

“Accumulating deposits, issuing loans, and clearing accounts” is the main reason for banks. However, in the store, there are also a group of people who come to work more diligently, that is, forget the password and lose the certificate. What makes me amazed is that this group of middle school students is more than the elderly, and often only one or two months to forget the password. Losing this item alone is a waste of time and money. There are still many students who come to remit money. When signing, it is not easy to sign. The remittance does not know who the other party is. Sometimes it makes me feel ashamed, but in the spirit of serving staff, I can only smile and explain what went wrong. some type of. It can be said that from the perspective of handling banking business, the worst is the middle-aged people. Although the education level is good, the economic strength is acceptable, but the temper of men and women is not so good, and often self-righteous, patiently poor, is Trying to break the team's main force. A small number of middle-aged men are extremely uncivilized, slightly dissatisfied, and swear words will come. Women are relatively good, but they prefer to use the horns. They are completely ignorant of the banking system. They often require illegal manipulation and trivial contests.

Fourth, internship feelings

This internship, as a teller of the Bank of Hangzhou, not only allowed me to have a certain understanding of the basic business of the bank, but also to carry out basic operations, but also to make my own gains in other life affairs is quite large. As an internship that has been living in a simple university campus, this internship has undoubtedly become a platform before I stepped into the society, laying the foundation for me to step into the society in the future.

First of all, I think that a big difference between the school and the unit is that it must have a strong sense of responsibility after entering the society. Working in a bank is a staff member who is responsible for what he or she is doing, is responsible to the company, and is responsible to the depositors. If you have not completed the work that should be completed that day, the staff member must work overtime. If you accidentally make mistakes, you must also be responsible for correcting them. These are the things that are done as a staff member, and no one will sympathize with you. Or to help you do the work you have not done. Perhaps you have to complain about the ruthlessness of society, but if you can't keep up with the pace of others, you will be eliminated from society.

Secondly, I feel that everyone must stick to their professional ethics and work hard to improve their professionalism after work. It is said that to do a line must understand the rules of a line, no rules are not a square. At this point, I have a deep understanding from the internship unit colleagues. For example, some business needs ID card or the least amount of copy, although the customer may be a familiar person, we will also ask the other party to show the certificate, and when the other party has a whisper, we are always patient. Explain why you must do this. Now that the bank is already similar to the service industry, the job attitude of the staff is particularly important. I have personal experience. As the saying goes, when we are at work, we are selling our service attitude.

In addition, internships at banks, I can look at the consumption of society from the perspective of the bank. I think the best customers are of course private owners and corporate accountants. In addition to the reasons for the economy, the big customers are relatively high quality. They speak relatively civilized and have relatively good patience. They can communicate, understand our work, be familiar with the process, complete the documents, and have a low error rate. . There are problems and they are willing to cooperate. If the people are nervous, the people behind us will remind our staff to say that our efficiency is not high, and the conscience of heaven and earth is because the depositors in front of the queue have to do more business and are relatively complicated. . Followed by migrant workers. Although most of the migrant workers seem to be awkward, but obey the rules, listen to the command, if the education level is relatively high, the level of the documents can be filled, the wrong is also willing to change, there is not much empty talk, but when they sign It is a bit cold-hearted. Once again, it is the elderly. The general level of education is ok, and it is also more civilized. Most of them are regular or access to wages, and the business is simple. However, some old people have poor temper and poor memory. They often have to report losses and are more troublesome. In my impression, the worst is college students. Students often hold cards to collect money. Zhangkou is a number such as 50, 40, 96. It is often necessary to take the last bit of money in the card and take it away. It can be said that in terms of the income of the card, only 1/10 of the students are less than the migrant workers. In some areas, the student cards are even negative. Sometimes, when they enter the door, they go straight to the counter to withdraw money, completely ignoring the people in the queue. The students are the most, but unlike the conscious detachment of middle-aged people, these students are completely unconscious. Then I fill out the documents as I want, and I don’t know if I ask others or look at the sample, or I am standing in a daze, I don’t know what to do.

In our usual life, if you are told by the bank that no big money is available, you may feel that the bank is not responsible for anything, but after my internship, I found that the bank counter sometimes plays the truth. A confrontation with a lie, for example: we have no money here; we need to make an appointment in advance by taking XX million cash; we do not have a banknote; this is true. Although many people think that there is no money in the bank? But in fact, due to security considerations, each business trial office or savings office has its own limit, and will not store a lot of cash, if there is a large amount of The cash balance will be shipped to a centralized vault and stored. If it is not enough, it will be shipped. This transportation process takes time. So at the peak of some money withdrawals, such as the eleventh, the Spring Festival or the morning of the day, no cash is true. Correspondingly, large cash withdrawals and telephone appointments are the only means of reservation that will ensure that the bank has a plan. So sometimes there will be a lot of cash but not paying, because it is reserved. Similarly, banks generally do not save a large amount of banknotes. Because of the volume of the banknotes, the weight and the denomination are not proportional. The one yuan of 10,000 yuan is much heavier than the 100 yuan of 10,000 yuan.

We can't handle the loss/change card here. We need to go back to the original bank to handle the card. We will do it tomorrow. And for these words it is basically fake. In fact, as long as it is in the same area, any one of the outlets can handle it. However, these business procedures are rather cumbersome, so they are generally not willing to apply, unless they are open to the account and cannot be refused. Similarly, it is more troublesome to open a card, so before going to work, I am not willing to handle this kind of business. There are only a few cases where there is really no card, but this situation is quite rare, mostly just perfunctory.

Finally, I feel that after the actual work, the academic qualifications are not the most important, but they are also very important. In the work, the unit mainly looks at the individual's business ability and communication ability. Any job, who has done it for a long time, will do it. It is more important to do it in practical work.

The three-month bank internship passed by, but I learned a lot of social reasons, and these things will also benefit a lot. The internship of the bank has deepened my feelings with people from all walks of life and brought me closer to society. The interval also allows them to open up their horizons in social practice, increase their talents, and improve their ability to adapt to society. Therefore, I realized that in the case of college students’ employment is so serious, if we combine the knowledge we have learned in college with more practice, we use practice to test the truth and make a junior college student have a strong handling of the basics. The practical ability and comparative system expertise is the real purpose of our internship.

V. Analysis and recommendations for the unit

Although the Hangzhou Bank does not belong to one of the four major banks, it also raises and allocates funds for China's economic construction, which is the link for re-production. Generally, banks absorb and deposit loans to raise and allocate funds for China's economic construction. Through cash collection and payment and fund transfer activities, the bank promotes the integration of production, supply and sales within the enterprise; on the other hand, it links the various parts of the country’s economy as a bond, and communicates production, distribution and exchange. And consumption four links. Banks can grasp and reflect the information of social and economic activities, and provide the necessary basis for enterprises and countries to make correct economic decisions. Through the changes in the number of deposits and loans, the speed of credit fund turnover, the amount of cash placement and withdrawal, the number of transfer settlements and the trend of direction changes, the bank can comprehensively reflect the operation of the enterprise and the entire national economy. To provide the necessary basis for the leader's decision-making. The bank monitors and manages the production and operation activities of various parts of the national economy and enterprises to optimize the industrial structure and improve economic efficiency.

In its various business activities, banks can grasp the operating conditions of various parts of the national economy and enterprises, urge them to correctly implement national financial policies and relevant laws and regulations, organize production and commodity circulation according to market demand, strictly abide by financial and economic laws, and do a good job. Economic accounting, continuous improvement of economic benefits. Based on the market positioning of “local banks, citizen banks, and small and medium-sized enterprises sponsored banks”, Hangzhou Bank has made its due support in supporting urban infrastructure construction, small and medium-sized enterprise development, state-owned enterprise restructuring, implementation of re-employment projects, and meeting the financial needs of the general public. s hard work. In 2003, the Bank formulated a “three-step” development strategy: the first step is to absorb domestic private capital into stocks, optimize the property rights structure, and gradually improve the corporate governance structure and market-oriented operating mechanism on the basis of equity diversification; In the second step, we will introduce overseas outstanding strategic investors to participate in the stock market, promote “intellectual wisdom” and promote core competitiveness by “inviting capital”; the third step is to realize cross-regional operation and strive to become a public listed bank and become a headquarters in Hangzhou with competition. Wind and value-leading joint-stock trade banks. In April 2005 and August 2006, it signed a strategic cooperation agreement with the Commonwealth Bank of Australia and the Asian Development Bank, making it the first city trade bank with foreign shares in the province. The Bank has established a relatively complete corporate governance structure consisting of a general meeting of shareholders, a board of directors, a board of supervisors, and a senior management layer, forming a governance mechanism with authority, decision-making bodies, monitoring agencies, and governance as the main body.

In this regard, I made relevant suggestions to my unit.

First, it is recommended to start the change of the exchange counter. During the internship period, I found that a considerable number of people want to exchange small change. At present, there are fewer banks that are willing to provide change. Some banks also complain that the shortage of banknotes is short. Now ICBC, Agricultural Bank, Rural Credit Banks and other bank counters said that they can provide services, but there is no way to have zero-dollars. There are very few zero-currency notes, only a few dollars. Change is relatively tight, only the depositors can receive the change when they save the change, but the average person rarely uses the change to save.

Second, implement the cross-regional business strategy of “going out of Hangzhou”, set up branches in Zhejiang Province and even the Yangtze River Delta region, and build regional banks with operational characteristics and competitive advantages. At present, Hangzhou Bank has nearly 100 branches. Branches were established in Beijing, Shanghai, Shenzhen, Nanjing, Ningbo, Chuanshan, Shaoxing and Hefei, and branches were established in Jiaxing. In the next few years, under the guidance of the new development strategy, the Bank will continue to steadily promote cross-regional operations, and become a regional region with a competitive edge in Zhejiang, a competitive advantage in the Yangtze River Delta, and other cities outside the Yangtze River Delta. The bank is working hard.

Third, the view on the work of the hall, I really think that the necessity of this work is not big. Because the average customer can complete the business independently; even if there are doubts, it is very small or very simple and single consultation, and these The problem is often that the teller can easily explain it smoothly, and it won't cost a lot of things or be cumbersome. So I think it is not necessary to waste manpower in this area. Sometimes I see that if I take the initiative to ask the customer if I need help, sometimes I will scare the customer, sometimes just get a smile that shakes my head; and silently wait for the consultation of others, but there is almost no. So I feel that the post has no value. .

Fourth, strengthen the staff governance system to achieve the name and profit. Now regional banks are booming, and the credibility of a company needs the quality of its employees to maintain. If the quality of an employee does not meet the corresponding requirements, it will make the depositors think that the work of the bank is not in place. Therefore, in the selection of the quality of employees, the bank must strictly control when necessary. We can see "poor staff quality" on the Internet, "the teller cattle, what cows" and so on, and the era when modern information is quickly transmitted, the so-called "good things don't go out, bad things pass thousands of miles", a little bit Mistakes can't escape the bright eyes of the people. When necessary, we must work hard and throw ourselves into the work.

Six, internship summary

Perhaps many college students, like me, have no concept of financial management. They have always relied on the income of their parents. The monthly fixed living expenses are spent on the money when they are used. In the internship, we can understand how hard it is for parents to earn money, and we must begin to consciously cultivate our financial management ability. Now the salary level of the internship is generally not high, and there are often few leftovers. If you don’t pay attention, you may not be able to make ends meet. Become a moonlight family, but at this time we are too embarrassed to reach out to our parents, so many times we have to be fair to control the poor money we have in our hands. Internship at the bank, I always deal with money, this has cultivated my financial ability. For the current salary, I will choose to make time deposits. Since I have not officially worked, my parents have not insisted on self-reliance. I also You can save some food and shelter.

Teamwork, no matter where you go, is a source of development for the company. During the internship, I not only challenged the team but also smelt the team. Sometimes we will enlarge the difficulty and underestimate our ability, but sometimes the difficulty is great, but as long as our team can work together, Then the big difficulties can be overcome. In our actual work in the future, no matter which industry or position you are engaged in, it is inseparable from the cooperation between colleagues, because a drop of water can only survive in the sea. Since we need to cooperate, we must communicate. Only when different parts communicate with each other, cooperate with each other, and unite in the same way, can we improve work efficiency and make progress faster.

In the bank's store, our tellers face the image of the customer, and this image is often criticized. "Your speed is too slow, what efficiency." "You don't know the customer is God, what attitude." "Without us, you will be unemployed." We have become accustomed to this kind of thing, but even slow like me. The average time for a business is just 3 minutes left glazed winter, less than 2 minutes. The problem is that there are too many customers. Why not increase the number of people? Because so many customers, there are valuable, it is less than 5%. And that 5% is taken care of by someone. The consequence of increasing manpower is a loss. As before, indeed, the customer is God. But the condition is that God will also bring us benefits, otherwise he will be worse than Satan. For me, the value of a bad customer is only 6 cents, even if he comes every day, it is only 20 pieces. And a good customer brings tens of thousands of annual gross income, and happens to feel that they are God's, are inferior.

In short, there is a huge difference between school and workplace, learning and work, and between students and employees. In the process of the transformation of this social role, we must make appropriate adjustments in terms of opinions, behaviors, and psychology. Internships provide an opportunity to provide a platform for people to get to know the real workplace. With the experience of internship, you can integrate into the new environment faster and better when you graduate, and complete the conversion of students to the workplace.

In this internship, there are certainly happy, uncomfortable, and wronged, but more is that if we come into the work of enterprises and institutions in the future, our current experience is far from enough, and the experience is not achieved overnight. If you are accumulating yourself, slowly discover the truth. If you want to go to the sky one step at a time, then the higher the possible flight, the more pain you will fall. Of course, this internship has also increased my confidence. Now I am familiar with what I do, as long as you work hard and have confidence in yourself, then many things can be successful. There is still a certain crisis in the current form of employment, but I can't use this as an excuse for not having good grades or not showing outstanding performance.

There is a lot of knowledge accumulated in the study of the sea for twenty years. But it is basically theoretical knowledge. It is only the foundation and guidance for work. No matter what new work I face in the new environment. We can't relax ourselves, but we must learn more professional knowledge and skills, work hard to adapt to the new environment, and strive for excellence in our work. There are many places in the internship that we can't understand in a short time, but a lot of knowledge and methods are the work experience of the older generations for years or even decades. This is an invaluable asset that allows us to work. In the middle and less, a lot of detours are made. A new employee can get such a wealth, which makes me feel confident about my future work, and urges me to study hard, study hard, and actively innovate.

At this point, I would like to thank the Bank of Hangzhou Cixi Branch for giving me a valuable opportunity for this internship.

In the future, whether I choose to study or work, I will treat people or things around me with a normal heart.

Bank teller year-end summary

When the page of the calendar is torn down, only the last page is left, and one year is so unconsciously, and it is silently spent. During the year, we used the computer keyboard to paint the sky; we watched a joy, a persistence, and a harvest. Book, check out, make subpoenas, and write books every day. Although there is no outstanding performance and earth-shattering career, we are dedicated and committed to our duties. We use this faint life, the meager work to outline the trajectory of life, and the joy of harvest.

During the year, I have always maintained a good working condition and strictly requested myself with the standards of a qualified cooperative bank employee. Based on my own work, I will delve into business skills so that I can dedicate myself to my ordinary post and send a light and a passion for the cooperative banking industry. As a frontline employee of the savings position, we should strengthen our business skills so that we can work at home and provide better, faster and more accurate services to our customers. With the goal of "customer satisfaction, business development", we will do a good job in service and establish a good window image of dedicated service. We will have a voice, a voice, a voice, and every customer will be happy and satisfied. As is well known, within the jurisdiction of the xx branch, the XX branch office is a busy point. The average amount of business per person per day is more than 100. The number of customers receiving the reception is one hundred and two hundred people, especially the small banknotes and the residual currency. Therefore, this kind of work environment forces me to constantly remind myself to be serious and serious in the work, strictly in accordance with the regulations formulated by the head office and sub-branches. The system is used for actual operations. I have consistently asked myself throughout the year. While I am doing my own work, I have used my experience in accounting work for many years to help other comrades. What kind of problems do comrades have? Just ask me, I will Careful answers. When I have problems, I will be very open-minded to other comrades. In dealing with business skills, I have a requirement for myself: three people must have my teacher, and they must do everything they can to learn. If you want to help others at work, you must improve your business. Savings is the foundation of the company. In XX years, with the help and support of the superior leaders and the assistance of colleagues, I worked hard to carry out the work, and completed the various tasks well.

During the year, I actively participated in political theory study and business knowledge learning. I was able to consciously abide by laws and regulations and various rules and regulations of the unit. At the same time, I worked hard to study business knowledge and continuously improve my work skills. Looking back on the work of the past year, I am conscience. In my work, I am devoted to my duties and do my best. The bank belongs to the service industry. The work makes me face many customers every day. For this reason, I often remind myself. "Be kind to others, it is to be kind to yourself." In the busy work, I still insist on doing a "smile service", patiently and meticulously answering customer questions, encountering unreasonable customers, and I try to be tolerant and understand. He, in the end, also got the understanding and respect of the customer.

Looking back and checking my own problems, I think: First, not enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging, and new knowledge and new science are constantly coming out. In the face of severe challenges, there is a lack of urgency and consciousness in learning. The theoretical basis, professional knowledge, cultural level, and working methods cannot meet the new requirements. Second, when the work is more tiring, there have been loose thoughts. This is because their political quality is not high, and it is also a performance of world outlook, outlook on life, and poor resolution of values. In response to the above problems, the future efforts are: First, strengthen theoretical study and further improve their own quality. Change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do their jobs better. In the new year, I should step up my study, better enrich myself, meet the challenges of the new era with a full spirit, and sum up the past to learn from past experiences and lessons, and to do better in the future. The deficiencies and shortcomings in the work, please leaders and colleagues to criticize and correct.

In XX, I entered the XX branch with a yearning for and pursuit of financial career. Here I will release the energy of youth and ignite my dream of career. Time flies, in this short period of time, my life has undergone tremendous changes, both in work, in learning, and in thinking.

In the XX branch, I am engaged in one of the most mundane jobs - the teller. Some people may say that ordinary tellers talk about careers, no, they can do a brilliant career on the counter. Excellence begins with ordinary, perfection comes from seriousness. I love this job and use it as a starting point for my career. As an ABC employee, especially a front-line employee, I deeply feel the heavy responsibility. The counter service is a "civilized window" that shows the good service of the XX line system. Therefore, I am full of enthusiasm, sincere service, sincere service, and win the trust of customers with her positive working attitude.

Yes, among the XX employees, the tellers are the groups that directly face the customers. The counters are the windows that show the image of the ABC. The daily work of the tellers may be busy and monotonous. However, in the face of various customers, the tellers should be skilled in operation. Dedicated service, day after day, with thoughtful service, customers can truly appreciate the sincerity of XX pedestrians, feel the warmth of doing business in XX, such work is extraordinary, I am for my position Proud! To this end, I ask myself to do the following: First, master the excellent business skills, and never relax business learning; second, maintain good professional conduct, abide by national laws and regulations; third, cultivate harmonious interpersonal relationships, and Colleagues live in harmony; the fourth is to clearly understand oneself, win or lose, and lose.

Since I joined the work, I have been based on my position, working hard, learning business knowledge, and consulting with experienced colleagues. Only in this way can we really do the work that can stand the test of time. The little things that made me realize that as a front-line employee, I am destined to be ordinary, because he can't use the blood of the soldiers to smash the muzzle like a rushing warrior, bombing the bunker, leaving a hero's name for the world to proclaim. It is not even possible to broadcast summer harvests like farmers, and to harvest autumn harvests in summer. There is always a fixed harvest. Some are only repeated day after day, year after year, such as deposits, withdrawals, account entry, collection and release, marketing maintenance, ushered in such boring operations and complicated matters. In this ordinary post, let me deeply understand that greatness is in the ordinary, ordinary people can be dedicated, dedication to our enthusiasm, dedication to our sincerity, dedication to our youth. Ordinary we can create a wonderful sky, there is no foundation to come to the tall buildings, no ordinary where great! The value of life can only be sublimated and perfected in the ordinary dedication.

In the process of serving customers, I always insist on “thinking what customers want, urgency for customers, and worrying about customers”, providing customers with comprehensive, thoughtful, convenient and efficient services to achieve operational standards. Service specifications, politeness and decent manners have left a good impression on customers and won the trust of customers. In the actual handling of business, under the premise of ensuring compliance with the rules and regulations of the Bank, we can flexibly grasp the marketing method, provide customers with certain convenience, and provide personalized and fast service to customers flexibly and appropriately.

Perfection comes from seriousness. Based on the excellent service of the counter, we try our best to provide customers with more thoughtful services. Because there are no discerning customers, only imperfect services. In my daily work, I actively study new knowledge, new business, theory and practice, and master the various service skills. I started from a small matter, when doing business, try to be fast, accurate, and efficient, let customers wait less, run less, ask less, and provide customers with timely, punctual, regular, and always-on services.

Youth is the most precious time of life, because you are full of enthusiasm and energy, because you dare to dare to do it, and you are energetic because there are too many dreams and hopes! But in my opinion, the preciousness of youth still includes the unremitting pursuit and The integration of the team, the lofty moral cultivation, and the strong will, must be able to withstand the ordinary, based on the ordinary, indifferent to fame and fortune, and courage!

Today, we are concentrating the youth of the fire to the ordinary XX position. It is in this alternating of youth that XXX is moving forward step by step. In her clear annual ring, it will also deeply imprint the mark of our youth. Franklin has a famous saying: "Promote your career, don't let your career drive you." Today, I am here to promote my career. This stems from my pursuit of the value of life and my passion for financial career. Because I know that as a growing youth, only by combining the personal ideals with the development of the XX career can we give full play to our work enthusiasm, initiative and creativity, in the process of creating a bright future for the silver XX line. Realize your own life value.

Bank teller year-end summary

When the page of the calendar is torn down, only the last page is left, and one year is so unconsciously, and it is silently spent. During the year, we used the computer keyboard to paint the sky; we watched a joy, a persistence, and a harvest. Book, check out, make subpoenas, and write books every day. Although there is no outstanding performance and earth-shattering career, we are dedicated and committed to our duties. We use this faint life, the meager work to outline the trajectory of life, and the joy of harvest.

During the year, I have always maintained a good working condition and strictly requested myself with the standards of a qualified cooperative bank employee. Based on my own work, I will delve into business skills so that I can dedicate myself to my ordinary post and send a light and a passion for the cooperative banking industry. As a frontline employee of the savings position, we should strengthen our business skills so that we can work at home and provide better, faster and more accurate services to our customers. With the goal of "customer satisfaction, business development", we will do a good job in service and establish a good window image of dedicated service. We will have a voice, a voice, a voice, and every customer will be happy and satisfied. As is well known, within the jurisdiction of the xx branch, the XX branch office is a busy point. The average amount of business per person per day is more than 100. The number of customers receiving the reception is one hundred and two hundred people, especially the small banknotes and the residual currency. Therefore, this kind of work environment forces me to constantly remind myself to be serious and serious in the work, strictly in accordance with the regulations formulated by the head office and sub-branches. The system is used for actual operations. I have consistently asked myself throughout the year. While I am doing my own work, I have used my experience in accounting work for many years to help other comrades. What kind of problems do comrades have? Just ask me, I will Careful answers. When I have problems, I will be very open-minded to other comrades. In dealing with business skills, I have a requirement for myself: three people must have my teacher, and they must do everything they can to learn. If you want to help others at work, you must improve your business. Savings is the foundation of the company. In XX years, with the help and support of the superior leaders and the assistance of colleagues, I worked hard to carry out the work, and completed the various tasks well.

During the year, I actively participated in political theory study and business knowledge learning. I was able to consciously abide by laws and regulations and various rules and regulations of the unit. At the same time, I worked hard to study business knowledge and continuously improve my work skills. Looking back on the work of the past year, I am conscience. In my work, I am devoted to my duties and do my best. The bank belongs to the service industry. The work makes me face many customers every day. For this reason, I often remind myself. "Be kind to others, it is to be kind to yourself." In the busy work, I still insist on doing a "smile service", patiently and meticulously answering customer questions, encountering unreasonable customers, and I try to be tolerant and understand. He, in the end, also got the understanding and respect of the customer.

Looking back and checking my own problems, I think: First, not enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging, and new knowledge and new science are constantly coming out. In the face of severe challenges, there is a lack of urgency and consciousness in learning. The theoretical basis, professional knowledge, cultural level, and working methods cannot meet the new requirements.