2014 property company year-end summary

Property company year-end summary

The year of XX is the first year of in-depth study and implementation of the spirit of the 18th National Congress of the Communist Party of China. It is also a crucial year for building a well-off society in an all-round way and building a socialist society with Chinese characteristics. In the work of this year, our property company strives to establish a standardized property management system in an all-round way, strives to improve the quality of property services, build a harmonious and civilized science and technology park, and focuses on the implementation of the standardization management system of the project department, constantly revising, improving, perfecting and pursuing management services. Continuous improvement. The current summary of the work of our company this year is as follows:

I. Strengthen the construction of standardized property management system, build a mature and efficient property management team, and improve the quality of property management services.

Implement standardized process management to cover all management processes.

With the work standards of “no complaints from owners, no regrets in service, no blind spots in management, no hidden dangers in engineering”, the management service procedures, management systems and operation instructions were formulated and improved; supervisory management organizations were established, and post responsibility system was implemented. . Established a set of management systems covering all management links and implementing an effective management system.

Cross-training assessment for the actual situation of the project.

In combination with the actual management of the project department, in view of the characteristics of new employees and young employees, in order to ensure the quality of management services, and strive to achieve professional and comprehensive staff level, the Ministry of Property has formulated a detailed training and assessment plan at the beginning of the year, through engineering, The cross-training assessment of customer service, safety and environmental knowledge makes the staff property knowledge professional and comprehensive. At the same time, a set of practical training courseware was compiled, and the "Public Safety Personnel should be informed" and "Customer Service Personnel should be known" should be prepared.

Pay attention to propaganda and guidance work to win the understanding and support of the owners.

The project team's propaganda team was set up to actively publicize the work of the company and the property department to the park owners through publicity columns and e-mails; publicize the work of the property department and the company's service concept; ensure smooth communication channels and adhere to Correct public opinion orientation; publicize laws and regulations and management guidance information of government departments; and provide security knowledge, health knowledge, weather forecast, renting information, and life tips to the owners in a timely manner. It has won the owners' understanding and support for the property management work, and guided the owners of the park to actively participate in the construction of the park.

Implement a thoughtful butler service to establish an embedded butler model.

The “Intimate Butler Group” was established, and the image became the management mode of the project manager's key follow-up, the department manager's division of labor, and the customer service staff to follow up. Better to provide intimate services for the owners, weekly analysis of work experience for the charging situation, timely coordination of customer needs. Not only has the quality of service improved, but it has also solved the difficulty of charging. The monthly fee of more than 800,000 yuan from the establishment of the "Intimate Stewardship Group" was realized, and the leap of 1.35 million yuan per month after the establishment of the group basically completed the company's charging index.

Advocate green environmental protection concept to promote waste sorting.

At the beginning of this year, according to the requirements of the sub-district office, the property department set up a garbage classification leading group, formulated a waste sorting management system and process, improved the garbage sorting facilities, arranged special personnel to be responsible, and carried out detailed, systematic publicity, training, supervision, implement. The management goal of reducing and harmless domestic garbage in the park has been achieved. The final high quality of the garbage sorting work has met the requirements of the municipal management committee and has been well received by the municipal and district leaders. Due to the excellent work of garbage sorting, the municipal management committee plans to list our park as an “excellent unit of waste sorting”.

Improve the file management system to maintain the original complete data.

Archive management is an important part of property management, documenting the true face of the property, owner and management process. Set up a special person to follow up the collection, sorting and updating, and establish a complete file management system and database, and keep the data updated constantly to ensure the integrity and reliability of the file. Meet the requirements of safe, convenient, fast, detailed, true and complete file management.

The standard cleaning service process meets the requirements for cleanliness and comfort.

Supervise and guide the cleaning work of the park, formulate standard operation supervision procedures, implement the district responsible and regular assessment system, effectively mobilize its enthusiasm, promote internal harmonious competition, and improve the environmental quality of the park.

Pay attention to fire safety and safety work to ensure the safety of life and property of owners.

Fire is the biggest "enemy" in property safety management. In the event of a fire, the owner's personal and financial property will be seriously threatened. To this end, we take the project manager as the center of the security department, set up the park's voluntary fire protection organization, implement strict fire supervision and management, and decompose the fire protection responsibility to each household to popularize fire protection knowledge.

Second, improve supporting equipment and facilities to ensure safe and stable operation, and create a comfortable and comfortable office environment.

Due to the individualized demand of ibm company, it is necessary to delay the cooling when the normal cooling is stopped. After the property department cooperates with the development enterprise and relevant departments, the delay cooling service is finally completed for ibm company.

Due to the delayed cooling of ibm company to November 3, this has brought certain difficulties to the quarterly maintenance work. In order to avoid affecting the normal heating of the park, in the case of heavy tasks, short time and heavy workload, the organization engineers work overtime. Sacrificing the rest day on Saturday and Sunday, the winter heating and maintenance work was successfully completed. On November 15th, the park was smoothly heated, and no complaint occurred.

Since the water station in the takeover project has been put into use, it has often failed due to equipment defects. In particular, in October 2019, serious problems occurred in the water equipment, which caused the owners to complain more conflicts, which affected the normal operation of the property. The property department coordinated with the development several times to replace the high and low water pumps 4 and the motor for the Zhongshui station. 2 sets and 4 maintenance water pumps basically ensure the normal operation of the water equipment and resolve the contradiction between the owner and the property.

The computer room environment has been improved, and the computer room has been designed and painted to make the computer room partition clearer, the environment more tidy, and the management more standard.

In view of the problems of many equipments in the park, large amount of energy sharing, and difficulty in paying the owners, the project department takes the park as the home and studies and formulates a complete set of energy-saving plans. The public areas and underground parking lots in the building have adopted a number of energy-saving measures to continuously tap the energy-saving potential. Such as: the development of the hall light switch time, the security staff on duty to open according to the specified time, the project staff at any time to check and close the program at any time, effectively control energy waste.

In 2019, under the leadership of the project manager with the project manager as the core, the property department has basically improved the company's established goals on the basis of improved service quality, innovative management methods and achievements in cultural propaganda. However, in the face of the project team, there are still difficulties such as water problems, incomplete identification, single communication channels, etc., and the company headquarters needs to provide attention and support in order to make project management more perfect and create corporate brand.

The above is the summary report of my property company's work this year. If it is not appropriate, please ask the superiors to criticize and correct.

Property company year-end summary

Strategic planning makes a strategic shift to the concept of property management.

Since the establishment of Tianjian Property, the management concept has undergone a profound transformation from “management type” to “service type”. It has abandoned the past attitude of self-restraint and advocated the new service concept of “service educating people and owners first”. In the course of development, Tianjian Property has encountered serious challenges in the internal and external environment, but the concept of serving the owners and users has been extending and has received wide acclaim. However, the management of the company did not satisfy the gratifying results. Instead, it took a positive attitude to face the problems of lack of professional service, lack of service connotation, low employee treatment and high cost in the service process. Beginning this year, the company will review the situation and start to pay attention to safety precautions, environmental sanitation and maintenance issues, and strive to build brand and improve the efficiency and competitiveness of the company. Brand Building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the preferred target of the company's operations.

First, implement the effective action according to the ISO system

At the beginning of the company's establishment, the company has made quality planning, clarified the company's quality objectives, requirements, and goals that it wants to achieve, and meets the needs of owners and users with the most appropriate service quality. In the past year, the company has always been committed to the audit of ISO9000 and ISO14000, and has also further demonstrated the image of the company's related services to the owners and users.

Second, the formation of a quality system centered on customer satisfaction

Since the company entered the company, we have always regarded "customer satisfaction, owner first" as the center of work, and further determined the company's owner-centered business service concept. In the future, the company will continue to implement and improve service quality and improve service performance.

Third, the goal of establishing zero defects in Tianjian Property

After the establishment of the company, after repeated discussions and discussions, it is necessary to do zero defects in the work to be done: zero defects in service; zero defect in operation; zero failure in equipment; four zero defects in safety zero hazard. It is clear that the owners are not always right, but they are always the most important customer needs, fully prepare for the needs, and actively prevent possible problems.

Internal management

First, human resources

Human resources are an important guarantee for the company's development. At the beginning of the station, due to the special location, the quality of personnel was low. However, at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, making employees become "one special and more capable" and achieved remarkable results. Employee training includes: corporate culture training, professional technical training, etc., especially for the property management qualification training and management team's fire knowledge training and professional knowledge training. Through training, the overall quality of employees has been improved, the work attitude of employees has been improved, and employees have been united and cooperated, which has greatly improved the quality of service.

At present, the company has built a relatively complete human resources reserve, professional ability, comprehensive ability and outstanding professional talents; corporate planners who can make suggestions, providing a broad space for the company's development.

Second, the rules and regulations

At the beginning of the station, due to the establishment of the company, a series of systems and assessments were blank, which brought great inconvenience to the work of the employees. In accordance with the principle of "taking the law as evidence, there is an agreement," our company quickly introduced a series of rules and regulations. Including: the responsibilities of each position, the management system and the assessment methods for staff in each position. The introduction of the system clarified the responsibilities, clearly defined the licensing rights, and also pointed out the direction and provided the basis for the daily work of the company employees.

Third, maintenance

At the beginning of the student's stay last year, due to the rush period, the four student apartments were built at an extraordinary speed, and the fast-built houses led to difficult maintenance work after the takeover. Since last year, my technical maintenance department has received more than 4,200 copies of teacher and student repair orders. However, due to the weak maintenance force last year, and the equipment and facilities are still under warranty, most of the orders have not been repaired. Until the beginning of this year, our company increased the maintenance staff by three times in one breath, regardless of the day and night maintenance, and at the same time increased the repair efforts of the manufacturers, and quickly solved the existing problems. Now our company has promised to fulfill the service promise of “small repairs, no overhaul, overhaul, but three”, but the various facilities are still under warranty, resulting in many repairs that our company still can't complete. However, our company still tried its best to repair, especially the problem of wires in the bedroom between the apartments. In the case that the repairing factory was invalid, the maintenance personnel of our company adjusted all the time in six days and six nights and solved the problem with practical actions. Teacher and student complaints. Recently, our company has replaced more than 2,000 lamps and more than 300 faucets and dozens of flush valves in four apartments, so that the maintenance rate of the supporting facilities in the apartment has reached 98%.

Fourth, security aspects

1. In 2003, with the joint efforts of all security personnel, the safety precautions for teachers and students were successfully completed. However, with the gradual deepening of work, the deficiencies and shortcomings of our company's preservation were gradually exposed: the supporting facilities were too poor. The quality of personnel is too low, and the professional knowledge is insufficient. To this end, our company carried out a major innovation at the beginning of this year. First of all, the implementation of the elimination system, eliminating more than a dozen original security. Secondly, increase supporting facilities and purchase protective clothing. The innovation of work has brought a new level of preservation to my external image.

2, the preservation work has always implemented the policy of the school leaders' external tightness. Due to the time and environment of the school, the environment is quite special. Our company strictly implements the registration system for visitors and the system of entry and exit of documents. Since last year, our company has registered more than 50,000 visitors, ensuring the safety of student apartments.

3. In terms of self-management, our company maintains a one-day meeting and a one-week meeting to conduct exchanges and reviews. At the same time, carry out professional knowledge training. Since last year, a total of six professional knowledge trainings, two fire knowledge studies and more than one month of military training have been conducted. At the same time, strict preservation assessment methods and work processes, as well as an unnamed evaluation system. Reward outstanding players and deduct players with poor performance.

4. In terms of management of outsiders, I guarantee that all migrants are strictly controlled. All registered personnel are registered and detained with valid documents, and irregular patrols are carried out to ensure the safety of students' lives and property in the apartment. At the same time, due to the construction in the early stage of construction, we also handled the illegal construction, standardized and controlled the visiting vehicles, and created a safe, quiet and elegant student apartment environment.

Five, cleaning aspects

1. Our company's cleaning department can basically complete the tasks assigned by the company, strictly abide by the rules and regulations of the company and the management office, strictly implement the cleaning work procedures, and clean the apartment halls, bathrooms, corridors, etc. around the clock. Clean rubbish bins, handrails, doors, etc. all day long, and clean up the garbage in time to create a clean living environment.

2. My Department of Cleanliness implements a strict assessment method, adopts the teacher-student supervision system and the scoring system, and implements four times a month to ensure the strength of the work. At the same time, the mutual supervision system is implemented, that is, the security personnel supervise the work of the cleaning personnel, and the cleaning personnel also supervise the working state of the preservation. Allow the two sides to restrict each other and encourage each other. It has also achieved remarkable results.

Six other aspects

Since last year, we have got two mobile phones, 9 wallets, more than 1,000 yuan in cash, more than 200 campus cards and a lot of clothes and shoes. Received the praise of teachers and students. At the same time, our company implements convenience service, provides inflators, frees students to pump, free unlocks, 8 sick students go to the hospital to see a doctor, more than 10 times to open windows for students to open the door.

Information communication

In the past year, our company's information communication has experienced a big leap from blank to perfection. Our company currently has the following channels to communicate effectively with teachers and students:

1. Set up a suggestion box in each building to let teachers and students have opinions on our work or attitude.

2. Issue the opinion request form. We will issue a consultation form to the relevant institutions of the school to let them supervise and guide our work.

3. Hold a student symposium. Since last year, our company has held a total of six student symposia, from which we have received valuable opinions and suggestions. In the future, our company will continue to hold such meetings.

4. Announce the complaint telephone number. If the teachers and students are dissatisfied with the employees of our company, they can directly call and call the management office. We strive to give the teachers and students a satisfactory answer.

5. Establish a return visit system and resolutely implement a return visit of no more than 24 hours.

6. Establish an interview complaint system. If there is any dissatisfaction between teachers and students, you can directly interview the management department. My management department will reply to the teachers and students at the first time, and the response time will not exceed 12 hours.

Service performance

All along, our company adheres to the principle of "customer is God" and "owner is supreme", based on "everything for you, for your sake", to implement a smile service. It is our business to strive for your business. Your little things are our big things, and your satisfaction is our eternal pursuit. Dedicated to serving the teachers and students.

Conclusion

We know that although our property management work has achieved remarkable results during the year, we also deeply understand our shortcomings. The company's professionalism is not strong, a single business method, and excessive cost will be our company. Fatal weaknesses and defects. But we also understand that this is also the starting point of our struggle. In the new one, we will improve our professional level by learning lessons, summing up experience, learning from learning methods, improving the quality of property management, and satisfying owners and users. The requirements to achieve the take-off of Tianjian Property.

Property company work summary essay two:

I. Profit completion

1. Operating income: The property company completed operating income of 2.16 million yuan in January-October 2005, and completed 170,000 yuan in November-December. It is estimated that the operating income will be 2.33 million yuan in 2005 and 94% of the project will be completed;

2. Expenditure: The expenses for January-October 2005 were 2,696,500 yuan, and the estimated expenditure for December was 666,200 yuan. In 2005, it is expected to be 3.6377 million yuan, and 117% of the project is completed;

3. Taxation and surcharge: The tax expenditure for January-October 2005 is 120,000 yuan, and the estimated expenditure for December is 0.97 million yuan;

4. Correction:

The above three items are the book and expected completion. According to the operating indicators and cost plans, the actual cost expenditure needs to be revised: 1 nuclear increase repair cost 100,000 yuan; 2 nuclear increase Alin abalone museum rent 22,600 yuan; 3 vehicles Sale and increase of losses of 66,200 yuan; 4 vehicles transferred to the company to increase profits of 66,000 yuan; 5 with oil 5% revised 32,600 yuan

The total of the above four items:

Head office project profit: 250-391=-1.41 million

Actual book profit from January to October: -65.14 million yuan

Expected profit in December: -50.56 million yuan

Estimated profit for the whole year: -116.60 million yuan

Revised estimated profit for the whole year: -106.60 million yuan

124.40% of the project is completed, and the estimated loss is 3.4 million yuan, and the loss reduction ratio is 24.4%.

In the first half of 2005, the first half of 2005 was the first half of the company's industrial restructuring, and it was also the key to creating a good opportunity for the company to remove the PT hat and resume listing. In the past six months, with the great care and help of the organizations and leaders at all levels of the company, with the understanding and support of the various brother units, the management team of the property company and all the employees have made unremitting efforts to achieve the goals set at the beginning of the year. Here, on behalf of all the staff of the property company, I would like to express my deep gratitude to the company's board of directors, the company's party committee, the company's leaders at all levels and the subsidiaries that have helped and cooperated with us!

Now, report on the work done by the property company in completing the target:

I. Improve various rules and regulations and establish internal management mechanisms

Through the analysis and summary of past work, the property company's management team reached a consensus: improving the level of property services, expanding the scope of property services, gradually moving from internal services to external services, and striving to obtain benefits from the market is the only way for the sustainable development of property companies in the future. . To achieve this goal, it is fundamental to improve the level of property management. Therefore, it is necessary to establish and improve various rules and regulations and internal management mechanisms, and clarify the responsibilities, powers, and interests in the management work. Some people can do good things, pragmatic and evasive, all work is based on actual needs, to solve problems, and do a good job in basic work. To this end, we have established a series of "office work quality standards", "performance appraisal system", "employee reward and punishment regulations", "work manager work system" in line with the principle of seeking truth from facts to meet the needs of the development of the market economy and the development needs of property companies. , "Commercial Return Visit Work System", "Complaint Reception Treatment System", "Office Fund Management System", "Wage Management System", "Attendance System", "Conference System", "Archives Implementation System", "Performance Assessment Check" More than a dozen rules and regulations, such as the implementation system and the "employee training system", and on this basis, strengthen the inspection and implementation of various rules and regulations, so that the work of the property company has plans, methods, basis and purpose. At the same time, in order to establish and improve the internal management mechanism, we use the “going out and introducing” approach to “learn” from the strong and high-level property companies, and combine our internal management experience with advanced property companies. The actual situation, the functions, functions, and work of each management position of the management team and the administrative office The scope of the work has been clearly and specifically divided, so that the work is refined to everyone, and the enthusiasm, initiative and creativity of the work of each functional position are promoted, so that managers at all levels can continuously get exercise in work practice, business, The management level is constantly improving.

Second, the company is united and pragmatic, and the service awareness is significantly improved.

As a property company, we can continuously improve the service awareness, service level and service quality to meet the needs of merchants and owners to the greatest extent. On this basis, we can steadily increase the property income, thereby improving the economic efficiency of the enterprise and establishing a good corporate image. To this end, the property company begins with ideological and political work, exerts the role of the party's fighting bastion and the exemplary role of the party, members, and trade union activists, and leads all employees to change service concepts, conduct theoretical studies, and strengthen business training. The service consciousness and self-quality of the leading staff to the ordinary employees have been continuously improved. The company leaders and management personnel at all levels often go to the grassroots to do a lot of questions and answers, and the company has formed a working atmosphere of unity, truth-seeking and pragmatism. Secondly, In order to be able to improve the quality of property services, and in the future evaluation of property qualifications, the property company has strengthened the inspection, collection and archiving of various types of materials, and classified them according to department, form and nature. And archives, which greatly facilitates the timely inspection and utilization of the required materials. Thirdly, it attaches importance to participating in and carrying out various forms of training activities, and actively participates in various internal trainings and studies organized by the company. Characteristics and nature of the flag-raising ceremony, regular or irregular Business training in production, fire protection knowledge, grooming, etiquette etiquette, equipment principle, property regulation, etc., so that the service awareness and professional quality of all employees are continuously improved; Fourth, we must pay close attention to the implementation of various rules and regulations, and promote various tasks quickly. Effective development, especially in order to effectively implement the "performance appraisal system" implemented in the near future, we have made great efforts. At the same time, the management personnel also accept the "performance appraisal and inspection system" assessment, which has played a mutual supervision. The role, the implementation of a month, the company's work style, quality and service awareness, level and effective complaint handling rate have been significantly improved; as the "morning meeting system" after the implementation of the morning morning meeting problems And the work arranged on the day is specifically implemented to the relevant responsible person, and the required completion of the day must be completed on the same day. If the problem cannot be completed, it is necessary to find out the cause, make the plan, and complete the work according to the prescribed time limit, so that the work efficiency of each department is obviously accelerated, and the change has been made. Lazy, loose, slow, bad work habits, promptly improve service awareness, minimize complaints Work effectively played a crucial role.

Third, energy saving, streamlined personnel, and improved management efficiency

The leading group of the property company is soberly aware that it is necessary to strengthen the cost awareness of all employees, strengthen internal management, increase monitoring, and reduce surplus personnel, in order to reduce corporate losses and improve corporate efficiency. In actual work, we mainly from three aspects. Specific work has been done: First, the procurement company is a key link in energy conservation and consumption reduction. The property company has implemented a strict monitoring system to establish detailed information on the supplier and establish long-term supply with the supplier in the procurement process of the permanent consumables. Relationships, at the same time, financial and office personnel often do market research, find the source suppliers as much as possible, and also change the original procurement personnel to purchase more than 300 yuan items must be purchased by two or more people for any amount must be purchased by two or more people. At the same time, in order to improve the service, in the paid service project of the round company, the procurement personnel are required to be consulted by the service party to determine whether to purchase the materials by themselves, or to purchase the property company or assist the property company to purchase, and to satisfy the interests of the enterprise to the maximum extent from the cost. . Through this series of measures, the purpose of effective monitoring has been achieved. Secondly, the labor cost of the enterprise has been reduced through the reduction of staff. From the beginning of 2005 to the present, we have lifted labor relations with 31 employees, and the monthly salary reduction and surcharge can reach 2 More than 10,000 yuan, effectively reducing the burden for enterprises; Third, by reducing internal costs through internal management, all managers of property companies stopped serving meals at employees from June, duty managers and night shift staff canceled fast food and served by staff meals In addition, this measure has reduced the cost. In addition, in the maintenance process, the principle that can be repaired in the maintenance process is not replaced, and it is not necessary to work for one person. It takes about two hours to repair it in one hour. Better social benefits; Fourth, carry out the repair of old and waste activities, the office leads by example in the use of office supplies, the paper is used up on the back side, the province can be saved, the cleaning department will use the old mop 2, 3 After disassembling and synthesizing one and then using it, the engineering department will disassemble and wash the parts that can be used in the scrapping equipment and then use them. The duty personnel will control the parts without affecting the operation. , You do not have to open the light does not open, can be less open and less open, lump sum region do people go lights out, water retention, and to be bound by the provisions of rewards and punishments, through the joint efforts of various ministries to achieve the objective of reducing consumption.

First, the problem

At present, the property company has greatly improved its internal management, that is, the “soft” management, such as the timeliness, quality, attitude and standardization management of the service, but the thermal air-conditioning service is caused by the incomplete hardware facilities in the property service. Some did not meet the demand. The property company has come up with the problems of rectification for this work: 1. Thousands of fan coils have not been overhauled and cleaned after six years of use. The surface of the cooler is blocked by greasy and dust, the air volume is small, and some even have no wind. The generated hot and cold air is seriously dissipated, and the effect on the third floor is greatly improved after cleaning. Therefore, the fan coil needs to be thoroughly cleaned. 2. The lithium bromide equipment has never been overhauled for six years. There are many hidden dangers and the cooling effect is reduced. It will directly affect the building's cooling and heating supply, so it must be overhauled. 3. Install large-capacity fan coils in some areas. 4. Fresh air system has a serious loss of air volume. 5. Insulation work is not in place. 6. The intervention work of the property company in the construction project is not in place, which increases the difficulty and cost of maintenance of the property company. Therefore, it is recommended that the payment of the pre-construction pre-construction, mid-term and acceptance period and the quality deposit should also be approved by the property company. To strengthen the monitoring of construction quality.

The above problems have been reported by the property company. It is believed that with the support of the company, the hardware service facilities will definitely be improved.

Secondly, property management personnel have lower starting and lack of ability. In the second half of the year, they should strengthen training and learning to improve the management quality and overall management level of managers.

Third, the property company has only been established for one year. It has a low start and a short time. It is only in the development stage. It has a gap with the large-scale property companies in this city. It lacks technical ability, management ability and competitiveness in the development process of the market.

Fourth, the overall technical content of the workforce is low. In the future personnel work, the introduction of high-tech and high-capacity talents should be strengthened, and the internal technical potential should be explored through training to discover, cultivate and reserve technical talents.

V. Prospects for future work

First of all, strengthen the training and learning of all employees, continue to improve the rules and regulations and data management on the basis of improving service awareness, level and quality, with a view to further upgrading the qualification of property qualifications in the second half of the year, and strive to obtain the qualification of secondary property;

Secondly, reforming the personnel system requires several tasks: 1. Establish a system for setting up posts, set up jobs according to work needs and relevant standards for property management, and clarify the proportion of post structure to solve administrative and logistics personnel and professional and technical personnel. Less problems; 2. Establish a responsibility system for incumbents, decompose the work and tasks at the same level, implement them on the post, and link the economic income of the insured to the stay and lift, without leaving a blank area of ​​responsibility, avoiding mutual suspicion and shirking; Establish a competitive recruitment system, so that the incumbent is always in the best state of active progress.

Third, continue to improve the wage reform distribution system, use the lever of interest to enable each employee to quickly operate around the legitimate interests of his honest work, completely eliminate the inertia of cadres and employees, fully mobilize enthusiasm, initiative, creativity, and make the whole Cadres and employees are engaged in everything.

Fourth, it is necessary to broaden the service field and provide various personalized services. This requires the idea of ​​wholeheartedly serving the owners. It is necessary to provide the owners with routine sanitation, safety and maintenance services before the owners need them. On the basis of this, actively developing projects such as greening, housekeeping, entrustment, agency, intermediary, and commercial services will not only enable the owners to obtain tangible benefits in property services, but also make their property services economic and social benefits.

Fifth, strive to establish brand services, use the old brand to gain advantages in market competition, give full play to geographical advantages and brand advantages, and create opportunities to learn from advanced property companies to learn advanced management, management methods and experience. Based on the service level, we will create a new brand of property management in this city and even in the northwest.

At present, the property management of this city is only in its infancy, and there is considerable room for development. We must be at the forefront in terms of ideas, business philosophy and service awareness. We believe that through our continuous efforts of seeking truth and being pragmatic, we will be able to achieve Our goal.

Property company year-end summary

I. Fully cooperate with the Group's real estate development, and the quality of community management is constantly improving.

This year, in order to cope with the Group's property development, the company adjusted its development strategy, pursued the idea of ​​“first brand, later scale” and “focusing on improving the service quality of the Group's development property”, moderately slowing down the pace of external expansion and concentrating advantages. Resources ensure the provision of quality boutique property management for the boutique properties developed by the Group. To this end, the company has carried out a series of adjustments: firstly, the leadership division of labor has been strengthened, the general manager is directly in charge, and the deputy generals assisted in the management services of the group's development of the property, and the Group's development property week work routine system was set up to shorten the discovery. The problem and the cycle of solving the problem; optimizing the allocation of human resources, replacing some of the heads of the management department; the revenue and expenditure policy of “taking the group property and using it for the group property” as the whole does not mention the profit requirement. At the same time, we will focus on the following aspects:

First, do a good job in system construction. Formulate “closed management norm standards”, take the group development property community as a pilot, and comprehensively promote closed management to all community committees; strengthen the safety assessment of each community, implement safety precautions for easy climbing parts in the community, adopt each Anti-climbing measures; implementation of the Director of Management Division - Safety Supervisor - Team Leader's Safety Management Organization Structure, Safety Director - Safety Management Department - Safety Supervisor Vertical Leader, determined 34 safety safety candidates through evaluation and assessment; Fuck, from the 114 security backbone to determine the team leader 76 people; according to changes in the job, reasonable adjustment, diversion and preservation of the backbone of 18 people, laying a solid foundation for safety management work to a new level

Second, adjust the focus of preservation training, emphasizing the professionalism and discipline of preservation, as well as the handling of various types of events on duty, especially the management of vehicles and the handling of various abnormal situations. The annual training time is 126 hours/person.

Third, strengthen the concern for the preservation of work and life. A substantial adjustment was made to the preservation wages, and the social insurance problem of preservation was solved, with an average increase of 200 yuan/person·month; at the same time, more than 200,000 yuan was invested to improve the allocation of the dormitory materials; The problem of eating for the team members; the newspapers, magazines, ** periodicals, ** property newspapers, ** preservation parks and other newspapers and magazines have greatly enriched the life of the security guards.

Fourth, serious discipline and inspection penalties. Resolutely implement the system of selling fake documents to prevent private outings; implement strict checkpoints and late name system; increase the intensity of inspection and supervision, investigate and deal with 26 people in sleep posts, 13 people out of posts, and 31 other offenders; increase punishment and be punished 70 People.

This year, the company comprehensively strengthened the "owner-centered" service awareness, took the lead in the Shenzhen industry to propose and implement the "7x24" service model, and strive to meet the needs of the industry to the maximum extent; the introduction of home maintenance free services, the Group's development of property throughout the year 4107 repairs, praised by the owners, greatly improved the owner's satisfaction with community services. The company organized 15 trainings on vocational skills and behavioral norms throughout the year, with a total of 28 items, and the training hours reached 56 hours/person. According to the investigation of the development of the property by the group company in the third quarter, the owner's satisfaction with our maintenance service reached 100.

In terms of sales cooperation, preparations for the establishment of Shanghai, Wuhan Branch and Shenzhen Management Department to overcome the difficulties of atypical pneumonia and shortage of resources in different places, and fully invest in projects such as Shenzhen Cuidiwan, Beijing Green Town and International Garden, Shanghai Green Chunxiao and Chunan. In the early stage of intervention and sales cooperation, we will fully display the good image of property management and meet the needs of the Group's real estate sales and cooperation.

This year, in response to the problems in Beijing Greentown, the company has transferred 2 engineers, 2 customer service supervisors, 15 maintenance personnel and 2 customer service staff from the Shenzhen headquarters to the management office to provide human resources support. At the same time, we sent customer service personnel to participate in and set up an emergency maintenance team, unified work under the unified dispatch of the real estate customer service center, and fully participated in the real estate maintenance and rectification work, so that the various management of the community work was on the right track. In terms of seascape, we actively cooperated with real estate companies to do business visits. The number of “yellow cards” has decreased from 270 in 130 households in the peak period to 2 in the current period, minimizing the negative impact on society, weakening and suppressing. The adverse effects on the sales work of Cuidi Bay have effectively matched the brand planning and sales of real estate companies. In the face of the Tsui Diwan, in the face of the environmental conditions of sales, occupation, decoration, and owner's life, the company spares no effort to provide first-class sales site management, active communication with the owners before the occupation and formalized formalities, service-oriented renovation. Management, especially in the complex environment, closed management and rapid response maintenance services, so that the life of the entranted owners becomes a visible, tangible and trustworthy promotional model for potential customers, making the Tsui Ti Wan in May It basically completed the sales task for the whole year.

Since the beginning of this year, six communities including Cuiying Jiayuan and Fanglin have successively established the Owners' Committee. The **Garden Industry Committee has completed the management of 9 management offices including Dingjin Bay, **Garden and **Cuiyuan. Renewal of the contract. **The seascape successfully passed the re-examination work of the safe and civilized community; Cuidiwan, Caishen, Sunshine New City Community passed the evaluation of the municipal-level safety and civilized model community; Color World passed the evaluation of Shenzhen Property Management Demonstration Community; Jiaduoli Garden passed Guangdong Province The property management demonstration community assessment; the company passed the quality system certification review, and was also rated as a sanitation work model unit by Shatou Office. Sunshine New City and Jiaduoli Garden were outsourced for cleaning work in two districts; Bihua Tingju and **Cuiyuan fire protection system were outsourced. The Golden Bay Garden Elevator signed an outsourcing agreement. Some attempts have been made for the company's related outsourcing work.

Second, the brand publicity effect appears

This year, in order to cooperate with the company's marketing work, the company actually increased brand promotion. According to the idea of ​​“Managing Project Tree Brands, Consulting Projects Creating Benefits”, developers, intermediary companies and property management peers are the main propaganda targets. On the one hand, they create a boutique community, and let customers visit the community and receive business training. Feel the management of the property and achieve the purpose of business development. Only the Golden Bay Garden received more than 100 batches of visits to the company, real estate, group and home buyers throughout the year. The number of visitors was nearly 1,000, and it was received from Xi'an and Guilin. Internships in the property company of Luoyang, Nanjing, Wuhan, Shijie and other consultants across the country. On the other hand, we carry out brand promotion in all aspects, including newspapers, advertisements, and exhibitions.

In 2019, the company published a total of 12 issues of "** Property Management", with an average number of issues of 11,000 copies/period, and its distribution scope covers 27 provinces and cities. The company's internal and external websites have also been revised this year. A total of 616 articles of various articles have been uploaded throughout the year, covering the company's major news and important information, showing the company's business scale and market expansion, promoting the company's business type and service characteristics, reflecting employee thinking. Dynamic and improvement suggestions have played a positive role. "**Property Management Information" was also released in the second half of this year. It was launched free of charge every 10 days. The current reading number is increasing, the response is enthusiastic, and the subscription is increasing day by day. The company's brand is further promoted. . During the housing fair held in late November, we received 43 customers from 28 cities across the country, laying a solid foundation for market expansion next year.

Third, the market expansion has achieved frequent success

* In the year, while doing a good job in improving the quality of the Group's property management, we also enriched the company's property management type and extended the product line in accordance with the requirements of the group leaders. Since the breakthrough in the office management of the office building last year, this year has continued to improve the business of office buildings, serviced apartments, student apartments and top-class luxury homes in the central area, especially the takeover of Wanji Building and white-collar apartments. The zero breakthrough marks the beginning of a true adjustment in the company's product structure.

This year, the company seeks development with the brand, puts its energy into the development of the middle and high-end market, pays attention to the input and output of the project, rationally selects partners, and newly signs 22 projects throughout the year, including: 6 committees and 16 consultant projects. One. The newly expanded project has a management area of ​​2.43 million square meters, including: a total of 642,000 square meters of projects and 1.788 million square meters of consultant projects. At present, the company has taken over 118 projects. Among them: 34 committees and 84 consultants; the total area of ​​management is 16.48 million square meters, including: 3.894 million square meters of the whole committee and 12.592 million square meters of consultant projects.

So far, the company management project has developed to 31 cities across the country, including 8 new cities this year, namely Luoyang, Xiamen, Foshan, Yixing, Yantai, Weifang, Haikou and Zhenjiang.

Fourth, the management work is obviously improved

Further strengthen the inventory management, implement monthly work plan assessment online report and assessment, online work diary report, consultant project management information report, etc., standardize and improve the intensity and efficiency of management.

Improve the guidelines for the operation of consultants, strengthen the operation of the front project manager and the rear expert advisory group to ensure and further improve the project management quality.

Actively set up the ** property management online office platform, and successively developed more than ten modules including project assessment, project management, logistics management, human resources, etc., which laid a solid foundation for the company's office information construction and improved. Company image and management efficiency.

Strengthen financial accounting, auditing, and audit management of branches, establish a system of economic benefit measurement, and manage and guide the business of branches, change the original simple accounting function of the finance department, and establish the role of financial management in daily work. And status.

The quality management system is perfected, the operation operation file system is revised, the quality inspection method is improved, the quality problem is rectified and tracked, and the management system covering the local management is gradually formed.

Complete the handover of the club, improve the management of the clubhouse, effectively change the long-term losses of each club, and gradually form a benign operation.

The improvement of safety management work, the construction of preservation talents, the implementation of closed management of community, the discussion and attempt of the vertical management mode of safety management, the social security of the security guards, the reform of wages, the improvement of living conditions for living, and the effective implementation of safety management.

The discussion and implementation of the cell equipment management mode, the engineering department's clear position in the business management, strengthened the daily maintenance of the equipment in each community, and improved the operation of the equipment.

We will pay close attention to the implementation of the system, and ensure the implementation of the company's various systems through monthly work plans and assessments, work diaries, dressing, and labor discipline.

The strengthening of the basic management of the branch and the summary of the regional operation mode.

Fifth, the talent team construction effect is remarkable

Since the beginning of this year, the company has discussed the channels and methods of talent introduction. The improvement of personnel recruitment organization and management has laid a foundation for the company to introduce talents, especially high-quality talents. Based on performance evaluation and ability assessment, it is eclectic. Actively select internal talents and advance to 169 people. On the other hand, boldly introduce external talents. Through participation in on-site job fairs and online recruitment information, 96 employees were recruited from management, accounting for 31.2 undergraduate, including 1 master student and 29 undergraduate students; 48 of them were hosted, including 11 supervisors, hosted 35 people. At the same time, we increased the recruitment of project management talents and security backbones. A total of 24 project management personnel were recruited and 20 backbones were secured.

Promote the preservation of recruitment and base construction. Through a variety of channels, we have established long-term cooperative relationships with a number of schools and talent markets, and further improved the base construction of preservation, and recruited more than 518 security personnel.

Three levels of training management were implemented within the company, with a total of 16 company-level trainings; a total of 24 training sessions for functional departments; and 774 internal training sessions. The management time of the management of the management is 121.5 hours/person, and the training time of the maintenance personnel is 126 hours/person.

Sixth, the corporate culture is brilliant

It is particularly worth mentioning here that in the year of *, we encountered an unprecedented SARS epidemic. In this battle without smoke, our management staff are in the front line of the battle and have withstood tremendous pressure. Under the guidance of the company and careful guidance, the company has actively invested in the fight against SARS, and has done a lot of work to prevent SARS with its noble quality of selfless dedication. For example, we will continue to eliminate and disinfect the community for a long time, and publicize the anti-SARS knowledge to all the owners, and strive to create a healthy and safe living environment for the households. Especially in Beijing, which became the hardest hit area in SARS, and in the case of a suspected case in the Bihua Tingju and Caitian Management Offices, our employees did not retreat. They overcome their fears, are devoted to their duties, and, despite their personal safety, remain as they have in the past. At the forefront of the work, it has demonstrated excellent professionalism and lofty ideological quality, won the praise and praise of developers and owners, and also demonstrated the strong corporate cohesion of ** property companies.

Although suffering from SARS, the corporate culture activities and community cultural activities of the company are still in order. The company organized the “March 8” festival for female employees, advanced employees to travel to South Korea, and successfully held the “Secret Cup” basketball game. At the same time, the company also actively participated in various activities organized by the group, and participated in the Group's "Innovation Cup" bowling competition, "Integrity Cup" football league, "Spirit-Love Cup" swimming competition, "Share Cup" badminton competition, etc. The three major ball games of football, volleyball and basketball won the championship, demonstrating the good spirit of the company's employees to cooperate and unite and help each other.

In the community cultural activities of the community, the company uses five

One or six

1. On major holidays such as the National Day, various forms of community cultural activities were organized in various communities, such as organizing various events, exhibitions, lectures, children's activities and evening parties, which enriched community life and enhanced communication with the owners. The community owners praised.

Seven, reflection and outlook

Leaders and colleagues, the improvement of performance in 2019 has strengthened our confidence in development. We also know clearly that the results are the result of hard work of all employees under the correct leadership of the group leaders. Compared with 2019, we have achieved certain results in terms of business type, profitability, enterprise specification construction, basic management, talent introduction, etc. However, we still have many problems and deficiencies: ** Property management brand quality and group real estate There are gaps in the quality requirements; the leading position and advantages in the industry are not obvious; the basic work is still not standardized and solid; the gap between management execution and target requirements is large; the cross-regional business management ability is weak, and the talent team cannot be built. Meeting the requirements of development, and so on, these are issues that need to be solved urgently for the company's development, and also the company's key improvement work this year.

We have achieved some results in the past, but there is still a big gap from our goal. In 2019, we still have a lot of things to do, and our work needs to be continuously improved: in addition to continuing to do closed management, the property management of the company's residential quarters will be fully implemented this year. Improve the supporting materials distribution and financial reimbursement procedures; consultant management should vigorously promote the construction of online consultant work platform, improve and improve the operation process of the consultant project, establish a scientific operation system, pass the qualification certification, on-the-job training, and consult the work guidelines. , project task book, consultant report expert group, improve the quality control of the consultant project; market expansion should strengthen Party A's awareness, establish market expansion templates and potential customer files; strengthen personnel quality, strengthen staff professional ability training, cultivate local Talents, the introduction of professional talents, especially the backbone members with rich experience in property management, strengthen the terminal management capabilities; promote the adjustment and improvement of the project assessment system, so that the work plan and job responsibilities are combined; quality management must grasp the word specification and behavioral norms Through the process specification Quality and cost objectives; strengthen basic management branch, functional departments to strengthen the guidance and support for the work of the branch; and so on.

According to the characteristics of the development stage of the company and the requirements of building an improved enterprise, we have identified the year as the “discipline year” and put forward the slogan “to improve efficiency by discipline”, requiring all departments and employees to be uncompromising. Implement company systems, plans and decisions, and discipline discipline to improve overall company efficiency and collaboration efficiency. Today, we will sign a *year work target responsibility letter with each department, which is also a consideration for speeding up the work pace and improving work efficiency. All of you here are the management personnel of the ** property, which is the original driving force for the development of the company. I hope that everyone will have a sense of crisis and urgency to adapt to the needs of the company's development and improvement.

Leaders and colleagues, 2019 is a year of rapid development and fruitful development of the Group. Both business benefits and corporate brands are fully recognized by the society and the city. The leaders of the group also get the social height because of their outstanding contributions. In the year of *chic China Real Estate Drivers, which was jointly launched by the Ministry of Construction Science and Technology Committee, China Real Estate and Housing Research Association and China Real Estate Association Urban Development Professional Committee, the chairman of the group Lingke was promoted as “ "China's top ten real estate industry promotion figures", Zhang Huagang's president ranked first in the "China's top ten real estate brands", and Vice President Zhao Hanzhong became the "Top Ten Innovative People in China's Real Estate" with his outstanding performance in the real estate industry in Shanghai. Employees, we are very proud and confident. Of course, we are also under pressure. That is the rapid development of the Group's requirements for the development of property companies and the quality requirements of the Group's real estate brands for property management service brands.

Dear colleagues, new goals, new tasks, new challenges, opportunities and challenges, we have reason to believe that with the support, care and help of the group companies, through the sincere efforts of all employees, work together, forge ahead, * * The future development of property management is bright, and following the development of the group company, the property management company and all employees of the company will get more development, maximize the value of the company and employees, and realize the sustainability of the company's economy and employees. Sexual development.