Monthly work summary report

Office monthly work summary

First, with a pragmatic working attitude, adapt to the characteristics of office work

The office is an important hub of the company's operation. Coordination and communication of many tasks inside and outside the company, so as to achieve the situation, this determines the complex characteristics of the office work. Every day except for my job, I often have things outside the plan that need to be handled temporarily, and it is usually urgent. I have to worry about the work at hand, so these temporary tasks take up a lot of working time, often After a busy day, the original plan was not completed. But the work at hand can't be delayed. I owe it today. There will be other work to be done tomorrow. Therefore, I often use the rest time to carry out "remediation classes" and bring some text work home to write.

There are fewer people in the office, and the workload is large. In particular, the company has more work in meetings, which requires the cooperation of department employees. During this month, when I met various activities and conferences, I actively cooperated with the conference work, and I thought about it with my colleagues in the department. I went to the place to do it. I don’t do much accounting, I do less work, only work. I hope that the event will be completed successfully.

Second, do your best and do your job well.

In the past month, I have mainly completed some work:

1. Strict requirements for paperwork

1) The official document is archived in time. The circulation and reading of archives are strictly in accordance with the company's rules and regulations and ISO standardization process requirements, ensuring the timeliness of the preparation and circulation of various files, and timely conveying the spirit of superior files to all grassroots institutions to ensure the smooth flow of government orders. After the completion of the file, it is responsible for archiving, keeping and reviewing the files.

2) There is no error in issuing the official document. Do a good job in the issuance of the branch, responsible for the file set, modification, attachment file scanning, red text distribution, delivery, e-mail transmission, and assist the department to issue a draft. The company has a large amount of documents, sometimes there are multiple files to be issued every day. I carefully check the originals one by one to ensure the quality of the documents and a total of red copies. At the same time, it is responsible for the draft of the office's publication and the preparation of notices for various event meetings.

3) Prepare office meeting materials and organize meeting minutes. At the end of each month, check the implementation of the monthly plan of each department, collect monthly summary and plan of each department, and write a review of the work of the month. Organize the office meeting materials into a book for reference by the general manager's office. After the office meeting, The meeting minutes will be sorted in time, and will be sent to all departments for review after the general manager has revised it.

2, supervision work intensity

Supervising is an effective means to ensure the smooth flow of corporate decrees. Since the beginning of this year, as the main executive of the supervision team, after revising and perfecting the work procedures, and institutionalizing the supervision work in the form of red text, it has been increased through various forms such as oral and written. Supervise the work. We will do a good job in the matters assigned and approved by the company's leaders, the implementation of the progress of the implementation of the spirit of the superior company by the grassroots units, and the temporary work assigned by the leaders, and will periodically collapse to the general manager's office.

3, inside and outside propaganda

Propaganda work is an important means and window for the company to establish a social image inside and outside the system. In this year's internal publicity, I mainly intend to write a branch briefing, do a good job in the co-organizing of the "xx newspaper", and assist in the issuance of the newspaper. The external publicity has completed the renaming of the branch, the celebration of the advertisement, the New Year's Day. The publication of the New Year’s advertisement, and basically the information is reported every month.

4. Secretary work.

The secretary position is a responsible position. Many requests and work reports from various departments are handed over to the general manager's office through my hands, and some need to be kept secret. This requires me to be careful and patient in my work. All kinds of files submitted to the general manager's office by various departments and agencies will be submitted in time, and all kinds of work assigned to the general manager's office will be completed in time, so that they are responsible to the general manager's office and responsible to the relevant departments. Because of the special nature of this position, in order to better serve the leadership and ensure the daily work, I basically get off work every day after 6 o'clock. Sometimes I encounter temporary tasks and need to work overtime. I have no complaints and work hard.

5. Active participation in corporate culture activities

Actively participated in the planning and organization of the activities of the company's corporate culture and the cohesiveness of the company's corporate culture construction, the staff's family association, the provincial sports meeting, the Mid-Autumn Festival mountain climbing activities, and the learning competition activities.

In the face of new tasks and new pressures, I should also take on new challenges with a new look and a more proactive attitude, play a greater role in the post and make greater progress.

Hotel monthly work summary essay

In February, when the New Year was over, the guest room department was in the off-season, but due to the arrival of various festivals, it also appeared to be busy. In February, there were Spring Festival, Valentine's Day, and two major festivals. The guest room department also took corresponding measures to benefit customers. The summary report of personal work in February 010 is as follows:

1. During the holiday period, return visits to old customers, and give fruit and dried fruits and other condolence activities.

2. Do a good job in personal work planning, and do a good rest schedule for employees. In addition to ensuring normal work, the most important thing is to do the reception work of the Spring Festival to ensure the hygiene of the dining room.

3. Energy saving and consumption reduction. In December 2019, the low-value consumables of the guest room department showed an upward trend. Therefore, the guest room department took corresponding measures in January 2019. All employees signed a guarantee to ensure that they did not take or waste the hotel's disposable supplies and tried to recycle them once. Supplies, saving the hotel savings, the corresponding measures have also achieved certain results, in January 2019, compared to December 2019, according to the proportion of the room saved nearly 2800 yuan. This is the result of the joint efforts of the staff of the room department.

4. Adjustment of human resources. Adjusted 2 clerks, due to the resignation of 2 clerk, resigned after the Spring Festival, in order not to affect the reception work in the 2019 peak season, the new year will soon enter March, there is one month to enter the peak season, training new employees There are a whole new set of problems, so we promptly recruited two clerk and trained the staff during the off-season to facilitate future work. Dismissed an employee, this employee is not suitable for hotel work, after a period of training, the staff has improved, but time is often, will bring their own work mood to the guests, resulting in the dissatisfaction of the guests, so as not to affect the 2019 room The overall work of the ministry is given a dismissal.

5. Maintenance of facilities and equipment. This month, the 2019 project left a problem, the engineering department made a repair, in addition to the wooden surface has not been repaired, a large engineering problem has been repaired, unfinished work wooden surface repair, 3006, 3008. 3026. 3028 The smell of the room was unresolved. The 6015 outside the bathroom pipe was not locked. The 3018.3019 windshield was particularly cold in winter. In 2019, the insulation wall should be considered.

Manager's monthly work summary

The time passed was really fast, and it took another month to blink. This paper summarizes the work of this month in the following two aspects: the experience and lessons learned from the actual work carried out by the Central store in August and the progress of work since September:

I. Achievements, experiences and lessons learned in the actual work of the month of x

(1) Personnel management

1. The establishment of love shop thought

It is proposed that everyone in this store should establish a love shop ideological education activity of “shopping as a home, loving a store as a home, building a store and winning a home”. Every clerk can prove that they have established this kind of love through their own actions. The idea of ​​the shop. Regardless of the positive enthusiasm of each clerk's work and the performance of maintaining a sense of collective honor, I feel that everyone has already had the idea that 'shop is his own home, and his work is his own business'.

Since the month of x, the number of tasks has been relatively large. It is necessary to complete the autumn and winter products and the spring and summer products for the seasons. For seven or eight days, we often work overtime to check out the three main tasks of reviewing the inventory of new goods, displaying the layout of autumn and winter products, and counting the number of spring and summer product returns. All employees have sacrificed their own rest time to shop. Riga has helped and no one has complained. This attitude towards work has just verified the cohesive performance of everyone and our love shop idea of ​​'shopping for the home, loving the store as the home, building the store and winning the home'. I believe that with good mental thought as a driving force, all colleagues in the store will have more work enthusiasm to complete the tasks assigned by the company.

2. Mastery of shopping guide professional skills

The special study of the "Experience Marketing 6-Step Rule" conducted in the month of x has achieved good results in improving our ability to guide shopping guides. Through the use of daily morning meetings and business idle time, we organize and discuss learning marketing theory and apply practice. In the current reception of customers, at the party to exchange their own guide shopping guide 'small tips, be careful' to share with everyone, so that our overall shopping guide skills have improved greatly.

Adhere to the use of the weekly and third store operations to organize more time to review the fabric theory knowledge acquired during the training, and organize some of the "recognition fabrics to understand their characteristics, and strive to be a "small knowledge of fabric knowledge experts" small competition activities, also Has achieved good results. All employees in the store are able to master the fabrics and characteristics of existing products.

Insufficient personnel management:

1 In organizing a small task for a clerk, sometimes only some arrangements were made but there was no specific supervision over the entire implementation process.

2 When dealing with the clerk's violation of the rules and regulations, he was not able to punish strictly in accordance with the regulations, so that employees who violated the regulations may have the idea of ​​relaxing and paralyzing, and cannot recognize the seriousness of the violation of the rules and regulations.

(2) Aspects of product management

1. The method of setting up an acceptance team in strict control of the purchase of goods is very successful.

The quantity, color and size of the existing goods in the store have been registered, and the "Sales Sales Inventory Flow Account" has been established. The order plan can be made at any time based on the actual sales data of the store.

2. The system of in-store inventory is implemented in the system of initial and re-distribution, and the effect is also obvious.

The three groups we set up in the inventory were grouped by two people in the “one-on-one belt system”, and clearly stated the seriousness and punishment of the inventory error. Now the efficiency and accuracy of the inventory work have been greatly improved.

3. Emphasize that the attitude and quality of the cashier service are very well managed and have been well received and recognized by many new and old customers. There has also been considerable progress in improving the speed and accuracy of cashier operations.

Insufficient management of goods:

1 The accuracy of counting the quantity of goods is not enough to be more accurate.

2 When supervising the cashier settlement work, the level of care is not high enough to cause an error that should not be caused.

Second, the progress of work in x months

This month's workload is relatively large, and the spring and summer product returns, autumn and winter new products for the season to work in the next season. Now we will briefly summarize the progress of key work this month:

(1) Goods management

1. Return work for spring and summer products

Spring and summer production return work "take a point and face" combination of methods, the type of autumn and winter new arrivals to the store as a reference, organizers to adjust the corresponding spring and summer products and locations. On the basis of not affecting the overall display effect of the store, the autumn and winter new products will be displayed on sale. So far, the spring and summer product return work has been completed.

2. Acceptance and display of autumn and winter products

The types, series and quantity of autumn and winter products are repeated, and the accuracy and importance of the number of inventories are emphasized repeatedly during the acceptance of the goods. It is found that the error problems are communicated with the warehouse personnel in time. The display of new products for autumn and winter is based on: sports home leisure area, infant and children's clothing area, men's and women's boutique series underwear area, men's and women's basic underwear area, clearly divided, different display methods in different areas, using "two uniforms" to customers An overall neatness and layering, and finally seek the display effect of the overall store. The existing autumn and winter product display work in the store is basically completed.

(2) Mastering the knowledge of autumn and winter products

1. Familiar with the price, fabric, characteristics and process of autumn and winter products.

Combine the knowledge of the fabrics learned and the product introduction card to exchange and learn the price, fabric and characteristic advantages of this autumn and winter new products. And discuss the language modules that can best introduce the advantages of each new autumn and winter, and clearly introduce the advantages of our products to our customers.

2. Master the shopping guide skills recommended for autumn and winter products.

Using the free time to organize the clerk to discuss the matching effect of the existing autumn and winter products in the store, not only can truly meet the needs of customers but also improve the performance of single tickets while receiving customers, thus improving the overall performance of the store.

Summarize the lessons learned from the work in August, always remind yourself of the points that need attention, and correct them in the next step. The key tasks in September have been basically completed. The next work focuses on three major tasks: further familiarization with autumn and winter products, improvement of shopping guide skills, improvement of store performance, and rectification of staff discipline.

In summary, from the two aspects of the results and lessons learned from the actual work in August and the progress of work in September, this paper summarizes the work of this month and clarifies the priorities of the next step.