Hotel monthly work summary

Hotel monthly work summary

In the blink of an eye, the end of one month, this half a month has changed me a lot, and I have learned a lot. The problems I encountered in the first time entering the society and the ability to learn are the ability of interpersonal communication.

After a friend introduced me, I came to work at xxxxx hotel on schedule. With the enthusiasm for my first job, I embarked on the first job in my life - reception desk, Fangyuan Express Hotel, a total of 145 rooms, relative to Zhengzhou. It is said that the number of rooms is quite good for every hotel. The front office is the core of the whole hotel, and it should be the face of the hotel. Therefore, the requirements for the staff are relatively high, especially the reception desk. The image is on the one hand, and the personal qualities are also very important. Personal qualities, including language ability and ability to respond to emergencies, and attitudes to deal with emergencies, are the information center of the entire hotel. Most of the guests get the hotel from here. The information, so the staff must have a good understanding of the hotel information. To sum up, you can use the following five articles:

1, courtesy, etiquette. Including: how to smile, how to provide services for guests, and the language of the guests in the service.

2. The front desk staff is also beneficial to the hotel's interests because of the cooperation and unity of the floor personnel.

3. Training of front desk business knowledge. Mainly the daily work flow, the daily work of the front desk is very cumbersome. It is roughly divided into three aspects. The guest provides a series of services for the guests during the stay, including baggage temporary storage, inquiries, and finally check for the guests. Information and communicate with guests.

4. Language. At the front desk, it is forbidden to use local dialects for guests in the usual service. Why? 1. It is disrespectful to the guests. 2. It reduces the personal quality and the hotel has a bad influence. Therefore, the use of Mandarin is always at work. basic requirements,.

5. Collection and mastery of local related attractions and latest information. Most of the guests who come to the hotel are coming to various cities and abroad. This requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also to know more about the attractions in Henan Province and even some ethnic groups in various countries. Customs and customs have a comprehensive understanding, these are the prerequisites for us to better serve our guests.

The front desk reception is a very simple job, but there is still a lot to learn. I will try my best to do my job well. Only in this way can we constantly improve and improve ourselves. On the other hand, in terms of interpersonal relationships, the feelings between the students in the school are sincere and there is not much interest, but entering the society, every word you say, everything you do needs to be considered. Of course, I always remind myself to treat people with sincerity, and everyone will treat you with sincerity. I like the feeling of being busy, so that I can enrich my life and realize my own life value.

Hotel monthly work summary

In February, when the New Year was over, the guest room department was in the off-season, but due to the arrival of various festivals, it also appeared to be busy. In February, there were Spring Festival, Valentine's Day, and two major festivals. The guest room department also took corresponding measures to benefit customers. The summary report of personal work in February 010 is as follows:

1. During the holiday period, return visits to old customers, and give fruit and dried fruits and other condolence activities.

2. Do a good job in personal work planning, and do a good rest schedule for employees. In addition to ensuring normal work, the most important thing is to do the reception work of the Spring Festival to ensure the hygiene of the dining room.

3. Energy saving and consumption reduction. In December 2019, the low-value consumables of the guest room department showed an upward trend. Therefore, the guest room department took corresponding measures in January 2019. All employees signed a guarantee to ensure that they did not take or waste the hotel's disposable supplies and tried to recycle them once. Supplies, saving the hotel savings, the corresponding measures have also achieved certain results, in January 2019, compared to December 2019, according to the proportion of the room saved nearly 2800 yuan. This is the result of the joint efforts of the staff of the room department.

4. Adjustment of human resources. Adjusted 2 clerks, due to the resignation of 2 clerk, resigned after the Spring Festival, in order not to affect the reception work in the 2019 peak season, the new year will soon enter March, there is one month to enter the peak season, training new employees There are a whole new set of problems, so we promptly recruited two clerk and trained the staff during the off-season to facilitate future work. Dismissed an employee, this employee is not suitable for hotel work, after a period of training, the staff has improved, but time is often, will bring their own work mood to the guests, resulting in the dissatisfaction of the guests, so as not to affect the 2019 room The overall work of the ministry is given a dismissal.

5. Maintenance of facilities and equipment. This month, the 2019 project left a problem, the engineering department made a repair, in addition to the wooden surface has not been repaired, a large engineering problem has been repaired, unfinished work wooden surface repair, 3006, 3008. 3026. 3028 The smell of the room was unresolved. The 6015 outside the bathroom pipe was not locked. The 3018.3019 windshield was particularly cold in winter. In 2019, the insulation wall should be considered.

Hotel monthly work summary

In the past year, under the correct leadership of the manager, with the active support and great help of colleagues, the duties of the porters have been better fulfilled, the tasks have been successfully completed, and the praises and leadership of the guests and colleagues have been affirmed. .

1. Assist the department manager to do the daily work of the room department.

2, do a good job attendance, sign-on work.

3. Reasonably arrange the duty and shift work of the floor attendant.

4. Cooperate with the manager to do all kinds of reception and arrangement work. During the work, problems should be dealt with in a timely manner. If there are any difficult problems, they should be reported to the leader in time.

5. Do a good job in the safety, fire prevention and sanitation of the floor.

6. Take responsibility as a person, supervise and inspect the floor service personnel to do the service work.

7. Do a good job in service work while doing a good job of unity, friendship, mutual help, and common progress.

8. Earnestly perform duties and conscientiously complete other tasks assigned by superiors.

Although there are certain achievements, there are still many gaps, which should be aligned with higher standards and strive to do their jobs.