Handy skills when communicating with people

1, gaze

Eye contact is the most non-verbal communication between people. The idioms such as "Browsing Eyes" and "Darkly Sending Autumn Waves" illustrate the important role of gaze in people's emotional communication.

In the sales activity, the listener should look at each other and express concern; and the speaker should not look at the other person's gaze again, unless the relationship between the two is close enough to directly "seek the story." When the speaker finished the last sentence, he moved his eyes to the other's eyes. This is an indication of "Do you think my words are right?" or suggest that the other party "now talk about you."

In the process of people's interactions and sales, the gaze between each other varies according to people's status and self-confidence. In an experiment, the sales scientist asked two female college students who did not know each other to discuss the problem together. One of them said in advance that she was a graduate student and told another person that her conversation was a college entrance examination. Middle school students. Observing the results, female students who think they have a high status are gazing at each other confidently in the process of listening and speaking, while female students who think they have low status rarely gaze at each other. It can also be observed in daily life that often the active person pays more attention to the other party, while the passive person pays less attention to the other person's gaze.

2, clothing

At the negotiating table, people's clothing is also spreading information to communicate with each other. Italian movie star Sofia? Roland said: "Your clothes often indicate which type you are, it represents your personality, and a person who meets you often consciously judges you as a person based on your clothes."

Clothing itself does not speak, but people often wear certain clothes in specific situations to express their thoughts and suggestions. In sales interactions, people always choose clothes that are commensurate with the environment, the occasion and the opponent. At the negotiating table, it can be said that clothing is an extension of the seller's “self-image”. The same person, wearing different dresses, gives people a different impression, and will have different effects on the objects of communication.

A marketing expert in the United States did an experiment, and he appeared in the same place in different costumes. When he was dressed in a suit and appeared as a gentleman, the person who asked him or asked for time was mostly polite, and he appeared to be basically a gentleman; when he was dressed as an unemployed, he was close. Most of him is a tramp, or he is looking for a fire to borrow cigarettes.

3, the body

Dafen Qi has said that the spirit should be expressed through posture and movement of the limbs. Similarly, sales and interpersonal relationships, people's every move, can reflect a specific attitude, express a specific meaning.

The salesperson's body will reveal his attitude. If the muscles of various parts of the body are stretched tightly, it may be due to inner tension and restraint, which is often the case with people who are higher than themselves. Sales experts believe that physical relaxation is an information dissemination behavior. Tilting back more than 15 degrees is extremely relaxing. People's thoughts and feelings will be reflected from the body, slightly inclined to the other side, expressing enthusiasm and interest; slightly getting up, expressing humility and courtesy; body reclining, seemingly nothing and scorn; turning sideways, expressing disgust and contempt; People say that they disdain; when they leave, they are refusing to communicate.

China's cultural tradition attaches great importance to the attitude of communication, and believes that this is a manifestation of whether a person has education. Therefore, it is said that the husband should "stand like a pine, sit like a bell, walk like a wind". In Japan, department stores have specific standards for the staff to bend over: 30 degrees for customers, 45 degrees for customers to buy goods, 45 degrees for customers who leave, a sincere apology 鞠躬 90 degrees .

If you want to give the other party a good first impression during the sales process, then you should first pay attention to the performance of the meeting with the other side. If you meet with others with your head and listless, the other party will guess that you may be unpopular; If you don't look at each other and look around, the other person may wonder if you have sales sincerity.

4, tone

Once, the famous tragedy star of Italy, Rossi, was invited to a banquet to welcome foreign guests. During the dinner, many guests asked him to perform a tragedy, so he read a "line" in Italian, although the guest could not understand his "line" content, but his emotional tone and expression, sad and sad, could not help but make Everyone shed tears of sympathy. But an Italian can't help but can't help but scream out of the venue. It turned out that the tragic star was not at all a line, but a menu on the banquet.

Appropriate and natural use of tones is a condition for smooth communication and successful sales. In general, soft tones are frank and friendly, and when excited, there is naturally a trembling, which means that sympathy is slightly low. No matter what you say, yin and yang are sneer; snoring with nasal sounds often shows arrogance, indifference, anger and contempt, which is lack of sincerity and can cause discomfort.

5, gifts

The true value of a gift cannot be measured by economic value, and its value lies in the communication of friendship between people. The primary purpose of the original tribal gift exchange custom is morality, in order to create a friendly relationship between the two sides. At the same time, people exchange social gifts with other tribal clan. When you send you a bunch of flowers on your birthday, you will feel very happy. It is not so much the fragrance of flowers, but the blessings brought by flowers and the warmth of friendship make you intoxicated, and the flowers you buy will not cause Such a pleasant feeling.

In the sales process, giving gifts is inevitable. Giving small gifts to each other can add friendship and help to strengthen each other's trading relationships. So what is the approximate amount of money? In most cases, not necessarily a valuable gift will make the recipient happy. On the contrary, it may be because it is too expensive, but instead makes the recipient feel overwhelmed, it is better to send some emotional gifts, and the sales target will be accepted.

6, time

On some important occasions, important people tend to be late and wait for everyone to meet, which makes them look honorable. However, to raise the status by late arrival is not a fair exchange, which often causes dissatisfaction of the other party and affects cooperation and exchanges between each other.

You must be on time to go to the meeting. If the other party meets you at 7 o'clock, you will arrive on time or in advance, which will reflect the sincerity of the exchange. If you arrive at 8 o'clock, even if you verbally say sorry, it will inevitably make the other party unhappy. The other party will think that you do not respect him, and invisibly set a barrier for sales.

People have different cultural backgrounds, and people with different social status have different time concepts. If the Germans pay attention to punctuality and punctuality, don't arrive early if you are invited to a French date, otherwise you will find that you are alone at this time. A US diplomat in a country in Africa should go to the Ministry of Foreign Affairs on time. After 10 minutes of no movement, he asked the secretary to report again. After another half an hour, no one cares about him. The diplomat thinks It was intentional to scorn and insult him, and went away with anger. Later, he realized that the problem of the time in the country was different from that of the Americans. He did not intend to ignore the American diplomat.

7, smile

Smile comes from happiness, it brings happiness and creates happiness. In the sales process, smiles slightly, both sides get the message from the heartfelt smile: "I am your friend", although the smile is silent, but it I have said many things as follows: happy, joyful, agree, respect. As a successful salesperson, please always write "smiles on your face" everywhere.