7987 times

7987 times of grinding砺文/唐新勇 If it wasn’t the same time that the teeth were applied, now Xiong Suqiong is still farming in the countryside of Chongqing.
After graduating from middle school, Xiong Suqiong went to a small hotel in Chongqing as a waiter. At the end of 1994, she saw in the newspaper that Dongguan Gems Hotel came to Chongqing to recruit workers, and then went to the newspaper. At that time, the hotel planned to recruit 120 waitresses in Chongqing, but there were more than 1,000 applicants.
On the first day of the primary election, Xiong Suqiong did not pass the culture because of the low culture and lack of height, because most of the candidates were college girls. She was disappointed at the time, but she immediately thought: Can be a cleaner. So she came up with a "bad idea" - she bought a dusty old toilet from the waste store, then went to the recruitment site and boldly said to the examiner: "Manager, I am a rural girl, although not Xunzi culture, but some are strength..." She said as she squatted and wiped the toilet with a rag. I saw her like an antique, from the outside to the inside, and from the inside out, after a while, the toilet was polished and shiny... The examiner saw that this short girl could calmly pick up a few pounds. The heavy toilet was very shocked. She watched her "professional performance" and was even stunned. She immediately hired her as a cleaner.
In this way, Xiong Suqiong came to Dongguan. After half a year, the hotel general manager checked and found that: except for all the rooms on the sixth floor that Xiong Suqiong was responsible for, almost every floor had a problem that the guests reflected the dirty toilet. After the general manager heard about it, he immediately upgraded Xiong Suqiong as the squad leader of the bathroom cleaning class. Although he was ridiculed as the "spam class squad leader", Xiong Suqiong never cares about it, but concentrates on management work and learns about toilets, such as how to save water.
In January 1996, a deputy manager of the guest room resigned, and many supervisors and squad leaders stared at the post. The room manager thought that Xiong Suqiong was a good person and encouraged her to recommend herself. Xiong Suqiong certainly wants to try, but she knows that there are a lot of masters and undergraduate talents in the hotel. She feels that it is too early to go to the deputy manager. It is better to fill in the lesson of "low diploma and poor temperament".

Therefore, she worked hard to learn the hotel management knowledge while working hard. Two years later, she received a college diploma in university management and management, and was promoted to the head of the health class. In order to pass on her own experience of cleaning to the staff, she deliberately compiled 174 work logs that she had recorded in the hotel every day, recording that she had washed a total of 7987 toilets in three years. After seeing the general manager, I was very touched and praised her at the hotel work meeting. "The condition of Xiong Suqiong is worse than everyone in the room, but her work attitude is the best! Look at her work logs and brush up 7987. The secondary toilet, for an aspiring person, is 7987 times! I don't think this is a running account, I prefer to use it as a 'toilet study' in the hospitality industry!"
After being appreciated by the hotel's top management, Xiong Suqiong is more confident. She not only went to the beauty shop to ask the master to help her design the hairstyle, but also often went to the fitness center to exercise. After a few years, my friends said that she is more and more like a professional woman.
But Xiong Suqiong has never lost the "toilet spirit." In June 2000, the hotel engaged in a housekeeping manager campaign, and ten candidates were executives with bachelor degree or above. In the speech, Xiong Suqiong said passionately: "Compared with you, I am more like a toilet in the hotel. I am often dismissed, but the toilet also has a wish, that is, it hopes to bring peace and hygiene to all customers. , healthy service..." After the speech, the applause continued, and she was successfully elected as the room manager.
Two years later, Xiong Suqiong was promoted to the service department manager, managed the service of the entire hotel, and participated in the study of the Tsinghua University Ziguang Group Education and Training Center, and obtained the "Senior Professional Manager" certificate. In early 2005, she began her EMBA degree at Lingnan College of Sun Yat-Sen University. In November 2006, she was dug by the headhunting company to be the deputy general manager of Huatong City Hotel, the most luxurious five-star hotel in Dongguan.
In July 2019, Xiong Suqiong went to Hong Kong to participate in an international exchange event. In the face of dozens of senior hotel management experts and professors from all over the world, she talked about her "toilet experience": "Hotel managers always have to Put yourself in a lower position, use the highest quality service to meet the needs of customers, no matter how troublesome things are, use the patience of the toilet to solve..." Her "toilet knowledge" is also earned In the "World Hotel Business Management Book" compiled by Professor Hillway, a famous French hotel management expert.
Today, Xiong Suqiong is a well-known professional manager in Dongguan, but she is still struggling to study for a master's degree at the Lausanne Hotel Management School in Switzerland, and strive to get the golden key to the world!