Secretarial knowledge > Secretary basis

Secretary and Secretary Work (Special Lecture Outline)


I. Definition of the secretary of the origin of the secretary secretary 1. The Ministry of Labor's "Secretary Skills Standards": "Secretary: A person who specializes in office formal work, assists leaders in handling government affairs and daily affairs, and is the leader in decision-making and implementation services."
2. National Self-Examination Office of the Ministry of Education: “The secretary is the leader or leader of the agency, engaged in office affairs, handles documents, contacts all parties, guarantees the normal operation of the leadership work, directly serves the leadership work and serves all aspects. Leading affairs and information assistants."
3. A more precise new definition: “Employees engaged in informational, transactional, and technical work, and assisting decision-making and management in close proximity”.
Classification of the Secretary 1. Classification of the two major categories 2. Other classifications: Classification by level, industry, type of work, type: characteristics and importance of the secretary profession 1. All over the management field 2. Close-family nuclear operation 3. Comprehensive Service Leadership II. The nature of the work of the secretary's work secretary 1. Essential attributes - auxiliary derivation: from attributes; passive; endowment; latent.
2. Other important qualities: political, comprehensive, and pragmatic.
The general purpose of the secretary's work - three services to do three services need to understand the three changes faced by the secretary:
1. Changes in leadership;
2. Changes in the situation of the times;
3. The development of science and technology The content of the secretary's work 1. The first National Secretary-General's meeting put forward ten aspects: secretary, security, research, telecommunications, archives, letters and visits, transportation, health care, confidentiality and institutional life;
2. Formulations in the 1990s: drafting of documents, file review, document processing, meeting arrangements, password communication, confidential transportation, security, security, archives, letters and visits, confidentiality, reception, logistics, etc.
3. Some authoritative formulation of 2003: information work, supervision and inspection work, official document processing work, petition work, archive work, office automation work, military secretarial work, and corporate secretarial work.
4. Emergency handling 5. Staff function attached: Staff strength formula: f field strength = f.
6. Precautions for the staff 7. Forecast and plan 3. The secretary's working method is to pre-plan the leadership work for the extension of the leadership work and extend the leadership work compensation for the work and the leadership management time 1. Coordinate the planning time method;
2.abc classification processing time method;
3. Fragmented time utilization method;
4. Several time management method schedules overseas; time statistics method.
Fourth, the secretary's thinking problems, the content of the training, the "necessary tension", the secretary's thinking principle, the law of the secretary's work, the general rule of the secretary's work: "the secretary in the main and auxiliary cooperation in the close-up comprehensive assistance and adaptation of the leadership needs."
The "three-in-one" rule of the secretary's regular work.
The application of the law of the unity of opposites in the work of the secretary, such as: affairs and government affairs, comprehensive and professional, upper and lower, normative and random, and ten other.
6. The environment of the secretarial work to build interpersonal relationships 1. The relationship between the secretary and the leader The nature of the relationship between the secretary and the leadership;
Three points of foundation for dealing with leadership;
A method of dealing with leadership.
2. Other relationships 3. The principle and method of dealing with the relationship of the secretary 7. The taboo of the secretary - several secretaries "illness"
Eight, the special requirements of the secretary's quality and skills to understand the intention;
Identify the authenticity;
Fast reading and shorthand;
listen;
foreign language;
Self-learning improves.

recommended article

popular articles