Secretary qualification knowledge: the interpersonal art of the secretary
In order to help the majority of candidates to effectively prepare for the examination of the qualification examination, the Vocational Training Network has more quickly found the review of the qualification examination of the secretary, and has compiled the secretary qualification review materials: the interpersonal art of the secretary, I hope to help everyone.
The importance of dealing with interpersonal relationships The social nature of people determines the necessity of interpersonal relationships. Interpersonal relationships are formed and developed in two-way, reciprocal and proactive interactions. At the same time, it is of great significance to deal with interpersonal relationships. The correctness of communication methods often affects the success or failure of work.
For example, in foreign countries, those who receive the highest compensation in engineering enchantment are often not the ones who know the most engineering. Because there are many people who are familiar with engineering in the talent market, people with such professional skills can be found everywhere. In addition to technical knowledge, he is also sociable, and the income of that person is bound to increase.
The key to handling interpersonal relationships - enhancing affinity
"Pro" mainly refers to family, which is reflected in love, care, warmth, support, etc.
"Harmony" mainly refers to coordination and harmony, which is reflected in moderation and rationality.
Affinity refers to a person's ability and personality traits that are easy to get close to others and easily accepted by others when interacting with others. Whether a person has affinity and the size of affinity has a great relationship with his inner psychological quality.
How to improve your affinity?
Always with a smile
2. Improve self-expression
3. Always praise others
4. Be kind to others and be helpful
5. Do not do what you want, do not apply the relationship between the person and the leader. In the work of the secretary, the interpersonal relationship with the leader is the closest. Therefore, establishing a good relationship with the leader is of great importance to the secretary.
1. The characteristics of the secret relationship between the secretary and the leader
2. The type of relationship between the secretary and the leader is complementary type-type obedient type-dependent type contact type slave type
3. Secretary's compensation for the leader, energy compensation, knowledge compensation ability, compensation for thinking compensation, psychological compensation
4. The principle that the secretary handles the personal relationship with the leader is in the right place.
5. The secretary handles the relationship with the leader group first, correctly treats the contradiction second, accurately judges the contradiction third, and flexibly handles contradictory methods: communication, compromise, avoidance, neutral secretary and colleague relationship secretary is the leader and colleague Bridge, he wants to give the leadership instructions to the same time, but also to reflect the opinions of colleagues to the leadership. Therefore, maintaining a good relationship with colleagues is equally important to the work of the secretary.
1. Know colleagues
2. How to get along with colleagues and how to get along with colleagues?
Work with colleagues.
Treat colleagues equally.
Pay attention to and appreciate the advantages of colleagues.
Care for colleagues.
Treat colleagues' praise, criticism and embarrassment with the correct attitude.
3. Do a good job of communication between leaders and colleagues. Relationships with visitors. All visitors must be warmly received. Secretaries must treat them politely, because each of them is successful in the success of the secretary’s unit. Direct or indirect effect.
1. Welcome the visitor and remember the name of the other party
2. Be good at dealing with difficult visitors
3. Grasp the size of the conversation with the reporter
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