Company reception plan

Article 1: Company Reception Program

First, the full service project

1. Exhibition planning: planning, organization and operation of various exhibitions, trade fairs and fairs.

2. Hosting special conferences, annual meetings, ceremonies, opening celebrations, receptions, exhibitions, etc. of various types of enterprises and institutions.

3. Hosting international conferences in China, including industry, professional or expert meetings.

4. Organize to go abroad to participate in various meetings, appointments, meetings, visits, visits and other activities.

5. Undertake business meetings, order fairs, new product promotion meetings, group company board meetings, awards evaluation meetings, customer associations, etc.

6. Undertake various types of business inspection meetings.

7. Implementation of the training conference plan.

8. Undertake the conference activities organized according to the customer's customized planning plan.

Second, a single service project

1. Conference service: Assist the organizer to choose the conference venue, provide etiquette, public relations, secretarial services for the delegates, and coordinate the management of the conference.

2. Exhibition: booth construction, venue layout, exhibition equipment rental, video audio equipment rental, etc.

3. Conference reception: Provide the pick-up station service for the delegates and the sign-off service for the conference delegates.

4. Hotel reservation: Provide domestic hotel reservation service at preferential price, and book discount room for each place.

5. Meal arrangement: arrange special catering service at special price, and purchase local souvenirs at a good price.

6. Ticketing service: Provide the returning flight ticket, train ticket and ticket booking service for the delegates; the consignment agent for the conference exhibits, and the delegates to investigate the after-care service at the end of the tour.

7. Entertainment Arrangement: Arrange entertainment and activities with local characteristics for the delegates.

8. After the meeting, visit, visit, travel, inspection and other logistics services.


Chapter 2: Company Reception Program

1, psychological preparation

The "sincere" heart must let the other party feel that they are welcome and valued.

team spirit. Seeing that colleagues are entertaining guests, they must have the spirit of active assistance. They cannot be ignored if they are not their own guests.

Have a certain etiquette knowledge. Pay special attention to the etiquette in reception, negotiation, banquet, etc.

2, material preparation: material preparation including environmental preparation and office supplies preparation, mainly by the General Manager.

Environmental preparation. We will create a clean, tidy, bright, beautiful and odor-free reception environment. Including the front desk, reception room, office, corridor, stairs, etc.

Office supplies are prepared. For example: the front hall, for the guests to prepare a simple, harmonious color seat. The reception room, the table and chairs are neatly arranged, the tabletop is clean, the photo of a successful large-scale public relations activity is hung on the wall, and some information about the company's situation is placed on the table to improve the credibility of the company. In addition, tea sets, tea, and drinks should be prepared.

3. Preparation of business knowledge and capabilities, that is, the development history of the enterprise, product characteristics, specifications, types, setting of various departments and the situation of leading employees; and preparation of some more complete materials, such as local hotels, historical sites, and sightseeing routes, The name, location, contact information of the entertainment venue, the political, economic, cultural and other conditions of the city. Mainly by the administrative department and the marketing department.

4. Understand the basic situation of the guests, including the number of guests, name, gender, age, position, ethnicity and their religious beliefs, to determine the reception specifications and formulate the reception plan. Mainly by the Ministry of Personnel, Planning Department, and Finance Department.

After quickly understanding the basic situation of foreign guests, you need to do the following three main preparations according to the actual situation: determine the reception specifications, draw up the schedule, and provide financial expenses. Including the number of people who are greeted at the airport or station, the type and quantity of the items to be greeted, the special escorts, the escorts; the specifications and location of the banquet; the hotel level of the accommodation, the room standard, etc. The specific contents involved are: main escorts; main staff; accommodation location, standards, number of rooms; banquet time, standards, number of people; meeting, meeting time, location, participants.

In order to let all relevant personnel know exactly the tasks in the reception activities, arrange the time in advance to ensure the smooth progress of the reception work, and develop a form with the following contents, and issue relevant personnel:

1. Personnel schedule: including time, place, matters, key personnel, and accompanying personnel.

2. Schedule: including date, time, activity content, location, accompanying personnel, etc., generally listed in the form.

3. Reception expenses: including work expenses: renting conference rooms, printing materials and other expenses; accommodation fees; food and beverage expenses; labor costs: lectures, lectures, overtime and other expenses; transportation expenses; visits, excursions, entertainment expenses; Publicity, public relations fees; other fees.


Chapter 3: Company Reception Program

I. Objective: To enhance the company's production quality and ensure smooth production through exchanges with expert groups to promote the company's continuous development.

Second, the theme: experience exchange to promote development

Third, specific matters

Preparation before reception

1. Master the details of the guests in advance

Know the total number of guests

Guest's position, age, gender, customs, physical condition

The purpose of the visitor, the time of arrival and departure, the means of transportation and route, and other specific requirements

2. According to the situation of the guests, make appropriate accommodation arrangements

In terms of diet, we should make arrangements for the customs and religious beliefs and physical conditions of the guests, try to reflect the local characteristics in the dishes, and use the company's fine wines to make wines.

Accommodation should be arranged according to the physical condition of the guests. The body is not very good or older, and it is arranged to be ventilated or by the window.

3, draw up a schedule

4. Prepare the interview materials before the experts in advance, and prepare the materials files for the reception to be distributed to the employees of the company.

5. Invite the media TV to make a special interview with this expert.

6. Do a good job in safety measures and arrange relevant personnel. Do a good job in medical reserve in advance to prevent unexpected situations

7. Ensure that the vehicle supply is smooth and ensure that guests can be picked up in time.

8, book a good return ticket

Be sure to meet the people and get ready for the welcome in advance

1. Determine the time of arrival of the guest and arrive at the reception in advance.

2. Prepare a greeting card and write the specific information for the text that the guest can understand. The words are written neatly and the characters are conspicuous.

3. After receiving the guest, you should take the initiative to come forward and say hello greetings, handing the business card with both hands. Will be smiling, warm and courteous

Determine the arrangements for car-passing personnel and line-off personnel

1. Prepare 6 commemorative gifts for guests

2. Arrange the route in advance to prevent traffic inconvenience

Arrange for the banquet

At the banquet, for example, when you want toast or toast, someone needs to propose a toast, which can be a guest or a master. When doing a toast, be careful to get up and hold the right hand glass and then use your left hand to hold the bottom of the cup. Smile with your smile or look at your toast. After you have finished the toast, you need to drink it.


Chapter 4: Company Reception Program

At the beginning of X, the leaders of XX Company will go to our company to conduct on-the-spot investigation and on-site evaluation of XX project. In order to do a good job in this reception work, this draft is specially formulated.

First, the reception arrangement

1. Communicate to confirm the specific itinerary

Time: before September 30

Matters: Contact the person in charge of the Chinese company to arrange the specific arrangements for the assessment, the assessment of the itinerary, the number of visitors, the sex ratio, the arrival location of the flight, the specific time and special requirements.

2, pick up arrangements

Time: specific time to be determined

Location: To be determined

Matters: According to the number of visitors, reach the location, time, arrange the pick-up personnel, vehicles, drivers to the airport to meet in advance.

3. Accommodation arrangements

Time: specific time to be determined

Location: To be determined

Matters: Book the hotel according to the number of visitors, the sex ratio of the visitors and special requirements and arrange the room with the hotel.

4, dining arrangements

Time: specific time to be determined

Location: To be determined

Matters: According to the number of visitors, guests taboo, time to book the hotel and order, and at the same time determine the accompanying personnel as appropriate.

Accompanying person: to be determined

5. Vehicle arrangement

Time: depending on the schedule of the visitor

Matters: Full-time service for visitors

Number of vehicles: depending on the number of visitors and the number of accompanying personnel

Driver: To be determined

6, itinerary

forum

Conference Topic: Technology Center Innovation Capacity Building Project Evaluation Meeting

Time to be determined

Location: To be determined

Moderator: To be determined

Our company participants: To be determined

Factory tour

Time to be determined

Venue: product exhibition hall, testing center, vibration-reducing NVH laboratory, Zhongding Tektronix accompanying personnel: to be determined

Driver: To be determined

Vehicle: To be determined

7, drop-off arrangements

Time to be determined

Delivery location: to be determined

Vehicle: To be determined

Driver: To be determined

Delivery of guests: to be determined

Second, the division of tasks

1. XX is responsible for organizing and coordinating the reception task, contacting the person in charge of the visiting unit, and determining the specific itinerary. Determine the visitor's assessment fee, gift specifications, reception escorts, symposium participants, visit locations, and handle emergency situations.

2, XX is responsible for contacting the hotel reservations, room layout of the visiting staff; hotel reservation, ordering in advance; vehicle arrangement, driver determination; customer gift preparation and other work. At the same time, XX assisted in arranging the conference room and checking the projector and other equipment to ensure normal use.

3. XX assists XX to contact various departments to prepare, collect, and organize the materials for the symposium, and to check the site at the site in advance to do a good job in customer service.

4. XX is responsible for assisting XX to complete the food, accommodation and travel arrangements of visiting customers, arrange meeting rooms, and do conference services.

Third, the remarks

1. Customer gift preparation should be inquired and purchased in advance to ensure the quality of gifts.

2. The place of visit should be checked in advance to ensure that the site is clean and tidy, and to eliminate potential safety hazards.

3. Conference room equipment should be tested in advance to ensure normal use.

4. Try to investigate customer rest and eating habits as much as possible to improve service satisfaction.

5. Hanging banners and monograms at the hotel, places of visit and symposium to welcome you.


Article 5: Company Reception Program

In order to implement the responsibility system for party style and clean government construction, strengthen business reception management, standardize reception behavior, strictly control expenses and reduce enterprise management costs, and formulate these measures according to the relevant regulations of superiors and the actual situation of our company.

First, the principle of reception

1. Adhere to the reception. Where there is a foreign reception task, the reception department reports to the in charge of the leader in advance, and the leader can agree to arrange the reception.

2. Adhere to the principle of frugality. During the reception process, the departments must strictly control the escorts, generally limited to 1 to 3 people. It is necessary to successfully complete the reception task and reduce the reception fee as much as possible.

3. Adhere to the principle of a pen approval.

Second, the reception program management

1. The leaders of the superiors and the leaders of the brothers who come to the company for official business activities shall be responsible for arranging the reception work by the general manager's work department; the business dealings related to the company's work shall be received by the relevant business counterparts.

2. All departments should apply to the General Manager's Work Department when they need to receive business, fill in the “Jiuquan Power Supply Company Business Reception Approval Form”, and report it to the supervisor by the General Manager's Work Department. After approval by the supervisor, The application department is responsible for reception according to the approved fee standard.

Third, the reception fee management

1. The reception fee is adhered to by the reception department, the general manager's work department is reviewed, and the principle of leadership approval is accepted.

2, the reception fee is subject to total control, and the over-expenditure does not make up. Reception and dining should be pragmatically saved, adhere to integrity and self-discipline, put an end to eating and drinking, extravagance and waste, and establish a good party style and corporate image.

3. The general manager's work department, the finance department, the discipline inspection, supervision and audit department have the right to supervise and inspect the use of the business reception fees of various departments.

4. The general manager's work department shall report the use of business reception fees to the general manager and the employee representative meeting in accordance with regulations.

Fourth, the reception standard

1. General business dealings, according to the nature and content of the work, the working meal is arranged according to the standard of 25-50 yuan/person·day.

2. The meeting held by the company involving foreign unit personnel shall be arranged according to the standard of 25-50 yuan/person/day.

3. During the work period, the reception will be served. Except for the smoke and wine when the welcoming is sent, the working meal standard will be implemented for the rest of the time.

4. Perform the meeting at the higher level according to the standards stipulated by the superior.

V. Reimbursement of expenses

1. After the reception expenses have occurred, the reception department will be examined and registered by the general manager's work department according to the reception approval form, and will be reimbursed by the finance department upon approval by the supervisor.

2, the business entertainment fees for each transaction should be settled in time for reimbursement, and the monthly settlement is clear. The reception fee incurred in the year must be settled before December 15 of the current year, otherwise it will not be reimbursed the following year.

Five, other

1. The company's trade unions, discipline inspection, supervision and auditing department are responsible for supervising and inspecting the implementation of these measures.

2. These measures are interpreted by the General Manager's Work Department.

3. These measures are implemented after discussion and approval by the general manager's office.