Hospital Affairs Open Implementation Plan
Part 1: Open implementation plan for hospital affairs
In order to better implement the archives spirit of the district health department on the openness of health system affairs, further strengthen the democratic management and democratic supervision of hospitals, regulate the behavior of hospital medical services, ensure the people's enjoyment of health rights, safeguard the fundamental interests of patients, increase the transparency of work, and improve Our hospital's service reputation has better promoted the party's work style and clean government construction and anti-corruption work in our hospital.
First, the guiding ideology
Our hospital adheres to the guidance of the "Three Represents" important thinking and the scientific development concept, and strengthens hospital management as the focus, to solve the problem of patients' difficult medical treatment and expensive medical treatment as the starting point and the foothold, and to further adhere to the practice through publicity. Improve the system of workers' congresses, strengthen democratic management, democratic participation and democratic supervision, and implement the right to know, deliberate, pass, decide, and supervise patients and employees, and comprehensively improve hospital service efficiency and service quality for the majority of patients. Provide safe, fair, low-cost and convenient medical and health services, establish a harmonious relationship between doctors and patients, and promote the construction of a harmonious hospital.
Second, the principle of disclosure
Adhere to the principle of seeking truth from facts; adhere to the principle of exercising power and enjoying rights and interests in accordance with the law; the principles of standardization and institutionalization; and adhere to the principle of favorable supervision.
Third, the public content
The scope of publicity of our hospital affairs includes two levels of publicity to the people and openness to the staff of the hospital. The openness of the affairs of the hospital must start with the practical problems of the people's people's general concern and the vital interests of the people, and regard the issues that the people reflect strongly and the links that are prone to unfairness, injustice, and even corruption as the focus of publicity. The public content includes major decisions on the reform and development of the unit, financial management, personnel management, the construction of party style and clean government, issues related to the immediate interests of employees, external window service programs, service standards, service prices, and service commitments. Content.
The main content of the public:
1. The name, badge number, title and position of the cadres and workers of the whole hospital.
2. Announce the duties of the staff.
3. Announce the service commitment.
4. Announce the medical service program, service standards, and service prices.
5. Publish the prices of commonly used drugs.
6. A one-day list of hospitalization expenses.
7. Announce the report of our hospital.
8. Announce other matters that the higher authorities clearly require to be disclosed.
Content disclosed to the cadres and workers of the hospital:
1. Annual work plan, comprehensive target management responsibility agreement and completion of the agreement.
2. The bidding and procurement situation of equipment above 10,000 yuan and the purchase of a large number of sanitary materials and logistics materials.
3. Annual budget and business income and expenditure, financial plans and their implementation, creditor's rights and debts and employee welfare, business entertainment, and travel expenses.
4. The bonus distribution plan and distribution result, the payment of employee insurance premiums, the employee evaluation and rewards and punishments, and the evaluation results.
5. Appointment, hiring and dismissal of cadres and employees, job title evaluation and so on.
6. Democraticly review the situation of leading cadres.
7. Employees implement the family planning situation and the arrangement of birth indicators.
8. Other issues that the employees of the unit care about, worry about, and pay attention to.
Fourth, the form and time of disclosure
Open form: convene the workers' congress, the hospital meeting, the hospital meeting, the in-house writing, the year-end summary meeting, the establishment of the public notice column and the wall poster, blackboard newspaper, etc.
Public time: regular and non-periodic disclosure. Regular work is regularly disclosed, and staged work is open to the public, and temporary work is open at any time.
V. Organizational leadership and supervision of public affairs
List of hospital openness leading groups
Group leader: Zhang Bin
Deputy Team Leader: Wei Shujie Liao Xiaoyuan Yan Chun
Member: Liu Xinyuan Ruan Zhengqiu Liang Wubin
Responsible for the organization, leadership, coordination and guidance of the hospital to fully implement the open work of the hospital affairs.
The office of the leading group consists of Comrade Liu Xinyuan as the director of the office.
List of public affairs supervision teams
Team leader: Li Zuxin
Member: Yan Fengzhou, Qi Ximei, Meng Chunmei
Responsible for inspecting, supervising and conducting democratic appraisal activities on the hospital's open work, widely listening to the opinions of the people, and making work suggestions in a timely manner.
7. The specific division of labor in the open work of the hospital affairs
Office: Responsible for the public to open the hospital to the public to register the main matters of law, every quarter to the internal staff to open the hospital's major decisions, business income and expenditure, important matters, personnel changes, major project arrangements, large amount of funds and drugs, equipment , the procurement of consumables, the bidding of basic soil courses, etc.
Party Office: Responsible for publicly strengthening the main regulations for the construction of medical ethics and medical ethics, and openly leading the internal staff to the construction of the leadership team, building the party's style and building a clean government, correcting the industry's unhealthy complaints, and handling the telephone. Disclose the medical service complaints mailbox and complaints and consultations to the public. Responsible for the internal staff to open the post setting, job evaluation, dismissal standards and procedures, salary system, check the staff wearing the signage.
Medical Services: Responsible for publicizing the basic medical and legal registration of major health technicians in the hospital, outpatient, emergency, inpatient, and doctors' arrangements, or providing inquiry services. Cooperate with the medical record room to provide medical records or copy services for patients.
Department of Nursing: Responsible for publicizing the management and work arrangements of nurses to the public.
Finance Section: Responsible for setting up an electronic touch inquiry device, publicizing the price of regular medical services to the public; publicizing the charging information to patients, providing inquiry services; and publicizing the use of large amounts of funds and the main status of annual financial budgets to internal employees.
Pharmacy Department: Responsible for publicizing the prices of commonly used drugs to the public, and publicizing the use of key drugs to internal employees.
Part 2: Open implementation plan for hospital affairs
In order to fully implement the "Regulations on the Openness of Government Information of the People's Republic of China", the "Opinions of the General Office of the CPC Central Committee, the General Office of the State Council on Further Promoting the Openness of Administrative Affairs", and the "Guidance Opinions of the Ministry of Health on the Full Implementation of the Openness of Hospital Affairs", Further strengthen and standardize the open work of the hospital affairs of our hospital, maintain the overall situation of hospital reform, development, stability and harmony, promote the democratic scientific management of hospitals, practise according to law, practice medicine in good faith, establish a harmonious doctor-patient relationship and hospitals that the people are satisfied with. implementation plan.
First, the guiding ideology
Adhere to the guiding principles of Deng Xiaoping Theory, the important thinking of the "Three Represents" and the spirit of the XX Conference of the Party, comprehensively implement the idea of serving the people wholeheartedly, strengthen the public supervision of the public and the democratic supervision of hospital staff, and standardize the procedures. Strengthen the democratization, standardization, institutionalization and scientificization of decision-making, and establish a hospital image with behavioral norms, operational coordination, fairness and transparency, clean and efficient, and satisfactory public.
Second, organizational leadership
In accordance with the unified leadership of the party committee, the party and government to jointly manage, strengthen the supervision of the work pattern, set up the leading group and office of the open work of the hospital affairs, responsible for organizing the guidance and coordination of the work of the openness of the affairs, research and solve the important issues in the open work of the hospital affairs .
Leading group:
Team leader: Chen Shaoshi
Member: Zhang Yongjie Cai Min Yang Hua
There is an office under the office:
Director: Wei Youzhong
Member: Gui Hong He Xiaofei Chen Yongxiang Fu Xuexin Li Lihua
Yang Meiming Zhou Wei Feng Jianming Fu Ying Zhang Zenan
Tang Zhi Qin Yang Chen Guangyu Gan Yulian
Third, the basic principles
The opening of the affairs of the hospital shall follow the principles of legal norms, complete and unified, true and effective, timely and accurate. As long as they do not belong to the party and state secrets, they can be made publicly open to the public.
Adhere to the principle of serving the people wholeheartedly. Adhere to the issue of strong public concern, general concern and the immediate interests of employees as the starting point and foothold of the openness of the hospital affairs, to facilitate the service target, and to satisfy the people and employees.
Adhere to the principle of doing things according to law. Through the implementation of the openness of the hospital affairs, the promotion of medical practice in accordance with the law, the performance of duties according to law, in the process of the correct exercise of duties, the management according to law, according to the legal procedures, the law must be based on, must violate the law.
Adhere to the principle of integrity and efficiency. By reasonably determining the contents, procedures, deadlines and results of the openness of the hospital affairs, the management level and service efficiency will be further improved to prevent unhealthy trends and corruption in the industry.
Adhere to the principles of effectiveness and democratic supervision. Through the implementation of the openness of the hospital affairs, the work transparency will be further improved, and the people's right to know, participate and supervise will be effectively guaranteed. It is really convenient for the public to know and facilitate the people to do things, and it is beneficial to the people to supervise.
Fourth, the public content
Matters disclosed to the public
1. The hospital qualification is open. The main items of hospital practice registration according to law include hospital grade, name, address, main person in charge, ownership form, medical treatment subject, bed, etc.
2. The hospital layout is open. Location pattern of outpatients and wards in various departments; departmental signs; road sign guiding signs; "green channel" signs; hospital traffic signs.
3. The staff is open. Expert column to disclose matters to patients
1. Hospital services are open. Including hospital emergency service procedures; inpatient service procedures; time schedule for medical treatment; medical insurance, rural residents hospitalization process; various Huimin medical policies, consulting services, appointment services.
2. The patient informs the public. Including the patient's condition, the use of valuable drugs, the notification of large-scale inspection items, the informed responsibility of doctors and patients, and the communication between doctors and patients.
3. Service charges are open. Including the price of medical service items, the price of drugs, the list of inpatients, and a detailed list of patients' discharges.
Matters disclosed to employees
1. The disclosure of "three big ones". That is, the hospital's major decisions, important personnel appointments and dismissals, important project arrangements and the use of large-scale funds; the decision-making basis, participation and decision-making results of major issues such as the hospital's medium and long-term development planning and work plans, infrastructure projects, and key discipline construction. Wait.
2. Financial management is open. Including financial budget and final accounts; financial appropriations, medical income, drug revenue and expenditure, special fund subsidies, other income; financial expenditures; cost accounting; medical, teaching, research funding and management.
3. The project construction project is open. All engineering construction projects must be subject to bidding in accordance with the "People's Republic of China Bidding Law". The approval process, source of funds, survey, design, construction, selection of supervision units, project cost, acceptance and final accounts after completion of the project, and auditing of the public project.
4. Publicity of centralized bidding and procurement. Disclose the relevant situation of centralized bidding and procurement of medicines, medical equipment, disposable medical supplies and logistics materials.
5. Staff awards and punishments are open. Including the targets, conditions, quotas, procedures, determination of the results of the evaluation and selection results of the various types of advanced evaluation awards at all levels; the annual assessment methods and results of the employees; the handling of illegal and disciplinary employees and the responsible persons of medical accidents.
6. Disclosure of personnel management work. Personnel system reform plan; each department shall set up fixed posts and post standards; appraisal and recruitment of various health personnel, promotion and promotion, change of work; sending out study at home and abroad; title review and methods for receiving graduates from colleges and universities, qualifications and conditions Recommended candidates; leading cadres, various advanced selections, etc.
7. Disclosure of employee rights and interests. Including employee salary adjustment, bonus, welfare distribution plan; housing adjustment, housing purchase plan; housing provident fund, pension, medical insurance and other social security fund payment; new recruits recruitment.
8. The disclosure of important matters of leading cadres. Debriefing reports, official reception, vehicle use, economic responsibility auditing, and implementation of the responsibility system for party style and clean government construction.
9. The disclosure of the emergency plan. Including information systems, charging systems, etc.
10. Disclosure of medical quality, management and safety information.
V. Forms of open government affairs
The employee representative assembly system is the basic form for the full implementation of the openness of the affairs of the government. During the intersessional period of the Staff Representative Conference, it is necessary to give full play to the role of the special committees to ensure the normal conduct of daily democratic management.
Establish a system of party committees, presidents' office meetings, middle-level cadre associations, doctor-patient communication meetings, and social supervisors meetings, and report or exchange information on a regular or irregular basis.
Establish a public affairs column, and use the form of the newspaper, website, and public affairs briefing to timely disclose the public content.
Set up a suggestion box, supervise complaints, establish a social supervisor system, use electronic displays, touch screens to check fees, and open channels for public affairs.
The members of the leadership team disclosed their duties to the staff of the hospital and accepted the comments.
Establish a publicity system. Cadre appointments, job title evaluation, graduate recruitment, evaluation of first evaluation, etc. should be publicized throughout the process.
Sixth, the supervision and inspection of the open affairs of the hospital affairs
Strict time limits for the disclosure of hospital affairs, and any content that needs to be disclosed should be disclosed in a timely and timely manner.
Implement the open responsibility system for hospital affairs. The functional departments involved in the disclosure of the affairs of the hospital are the open-ended departments of the hospital affairs. According to the principle of who is responsible and responsible, the public affairs work within the scope of duties is done well.
Regularly or irregularly supervise and inspect the open work of the school affairs and promote the implementation of the work. Those who refuse to perform their duties of publicity in the course of public affairs shall be ordered to make rectifications in accordance with the provisions, and the party shall be given disciplinary sanctions for serious consequences.
We will promptly summarize and promote the effective practices and experiences of the open work of the hospital affairs, and commend the departments and individuals who have earnestly implemented the affairs of the hospital and achieved good results.
Part 3: Open implementation plan for hospital affairs
To fully implement the hospital openness system, further implement the requirements of the openness of the hospital affairs and the "Measures for the Open and Public Supervision of Medical Institutions", enhance the public awareness of the staff and workers in the hospital, further optimize the service process, and improve internal democracy. According to the deployment and requirements of the Provincial Health Department and the Municipal Health Bureau, combined with the actual situation of our hospital, the implementation plan for the public service work of the 20XX year is as follows:
I. Guiding ideology and basic principles of openness in hospital affairs
The guiding ideology of openness in the affairs of the hospital is: guided by the party's XX and the important thinking of the "three represents," and thoroughly implement the party's medical and health policies and policies, and safeguard the people's health rights and interests. In accordance with the requirements of legal practice, democratic supervision, promotion of cleanliness, and improvement of efficiency, major issues concerning the construction and development of hospitals and major matters directly involving the interests of workers and staff are publicly disclosed, and they are subject to the supervision of the public and hospital cadres and workers. The principle of compliance with the publicity of the hospital affairs is: in line with the party's policies and national laws and regulations, obey the confidentiality disciplines and principles, based on real and effective, timely and convenient, continuously improve the transparency of hospital work, and effectively protect the people's right to know and supervise the medical treatment. The right to effectively protect and safeguard the most realistic, caring and direct interests of the people, and prevent and control corruption at the source.
Second, the contents of the open affairs of the hospital affairs
Content that is open to the public
1. The practice license issued by the health administrative department, the basic situation of health technicians' legal practice registration and the identification of health technicians when providing medical services;
2. The clinical application of the medical technology and medical technology approved by the health administrative department for the diagnosis and treatment subjects;
3. The name of the large-scale medical equipment approved by the health administrative department, the qualifications of employees and their use and management;
4. The medical service items, contents and processes provided;
5. Provide the appointment diagnosis and treatment service method and outpatient consultation doctor information, expert information and time of visit;
6. Acceptance of donations and the use and management of the donated property;
7. Medical dispute handling procedures, medical service complaint mailboxes and complaints telephone calls;
8. Convenient service measures in medical services;
9. Other information that is determined to be publicly disclosed within the scope of duties.
Content disclosed to patients
1. The core system closely related to patients in the inpatient service, including the time limit for three-level rounds, the connotation of graded care services and service items;
2. The price of medical services, commonly used drugs and major medical consumables and their reimbursement rates in medical insurance and new rural cooperative medical care;
3. Incorporate medical insurance and new rural cooperative medical care medical institutions, medical insurance and new rural cooperative medical reimbursement procedures and standards;
4. The name, quantity, unit price, amount and total medical expenses of medicines, blood and its products, medical consumables and medical services used by patients in medical services to provide a list of one day, a list of discharge details and provide inquiry services. Inform the patient.
5. The following information in medical services should be informed to the patient in advance, and if the informed consent form is required to be signed in accordance with the regulations, the corresponding informed consent form should be signed in a timely and standardized manner:
The patient's intensive care, interventional therapy, surgical treatment, blood purification, organ transplantation, artificial joint replacement, high-cost items and other medical services and their charging standards;
The main auxiliary examination items such as ultrasound, angiography, computed tomography, magnetic resonance imaging, etc., and their charging standards;
Medical insurance patients use drugs and medical treatment projects with a higher proportion of self-pay; new rural cooperative medical patients use drugs and medical treatment items other than the new rural cooperative medical essential medicines catalogue and medical treatment items;
Other informed consents as required by laws, regulations and clinical practice.
Content disclosed to employees
1. Implementation of the “three majors and one big” system: decision-making process, specific measures, development planning and annual work plan for major issues of hospital reform and development; appointment and removal of important personnel, selection, appointment, rotation, exchange, assessment of important personnel; , major investment, infrastructure projects, scale and program of major celebration activities; use of large amounts of funds, annual financial budget and final accounts;
2. Business management matters: medical quality management system and specific measures, medical quality and safety information; various management systems of medical institutions, clinical and medical treatment departments; clinical work processes of key departments; emergency plans; drugs, bulk Materials, large equipment procurement and bidding, pharmacy committee members and work, the use of the top ten drugs and the top ten doctors; financial management, business income, economic benefits; transformation of scientific research results and social economy benefit;
3. Employees' concerns: personnel reform plan and distribution system, talent development plan, introduction and recruitment of professional and technical personnel, professional technical title evaluation, job promotion, overseas study, evaluation, reward and punishment; project establishment and funding use of major scientific research projects Staff wages, benefits, insurance, labor protection, etc.;
4. Integrity and self-discipline: the integrity and self-discipline of leading cadres, and the democratic appraisal of leading cadres by employees;
5. Other matters: In accordance with laws, regulations and policies, it is necessary to disclose or matters of general concern to employees of the unit.
The following information of the hospital may not be disclosed
1. Belonging to state secrets;
2, after being a trade secret or being disclosed, it may lead to the disclosure of trade secrets;
3. Belonging to the content of intellectual property rights protection;
4. It may be used to identify an individual or may result in improper infringement of personal privacy after being disclosed;
5. Information that is not within the legal license of a medical institution;
6. Information that is not disclosed in laws, regulations, rules, etc.
Third, the way the hospital affairs are open
Main way of making it public
1. Convene a meeting of the hospital's wind supervisors and a public meeting.
2. Public complaints, consultation calls, and hotlines, set up suggestion boxes and opinions.
3. Establish a hospital leadership reception day system.
4. Set up a public affairs bulletin board, an electronic screen bulletin board, a touch screen, and a publicity window in a prominent position such as an outpatient, ward or public service window.
5. Editing and distributing medical manuals and publicity materials.
6, work guide.
7. Open through the hospital website.
8. Use media news such as radio, newspapers, and television.
9. Information provided by the hospital to a specific client may be notified in the form of face-to-face conversation, written notice, and inquiry.
The main way of making disclosure to employees
1. The publicity column of the hospital affairs.
2, the hospital will be notified.
3. Staff forum.
4. Staff meeting or employee representative assembly.
5. Open files, briefings, etc.
6. Open through the hospital website and internal area network.
7. Party and government joint meeting.
Fourth, the open organization of the hospital affairs and duties
Member of the Public Affairs Leading Group
Team leader: Xu Wen
Deputy Team Leader: Zhuang Xueling Xie Chunying Huang Liangming
Member: Zhang Liming Chen Binghuang Chen Xiuying
Xu Bihong Xu Guoxing Huang Qinglian
Huang Canhua Fang Suxia
There is an office below:
Director: Chen Binghuang
Member: Wu Mei Pack Shi Guizhu Luo Yongyuan Lian Yan
Public Affairs Supervision Team:
Team leader: Huang Liangming
Member: Zhang Liming Huang Canhua Xu Guoxing
There is an office below:
Director: Huang Liangming
Member: Zhang Liming Chen Binghuang Xiao Yuhua
Four hospitality open working groups
Public Affairs Review Team:
Team leader: Xu Wen
Member: Zhuang Xueling Xie Chunying Xu Bihong
Chen Xiuying
Public Affairs Review Panel:
Team leader: Xie Chunying
Member: Chen Binghuang Wu Meizhuang Huang Qinglian
Public Affairs Panel of the Faculty:
Team leader: Zhuang Xueling
Member: Ye Xianglan Chen Linfang Fang Suxia
Public Affairs Advisory Group:
Team leader: Xie Chunying
Member: Chen Binghuang Wu Meizhuang
Department of Public Affairs Leading Group Responsibilities
1. Responsible for leading the open work of the hospital.
2. Decide on the disclosure of the department and the form of disclosure.
3. Review the public content of important work and special matters.
4. Decide on the rewards and punishments for the open work of the hospital affairs.
Office Affairs Open Working Group Responsibilities
1. Responsible for the daily organization and coordination of the openness of the affairs of the hospital, and urge all departments to implement the "Public Affairs Implementation Plan" and do a good job of summarizing and reporting.
2. Responsible for letters, visits, and calls, carefully investigate and solve problems reflected by the people.
3. The principle of who is responsible for who is responsible, the members of the working group are specifically responsible for the implementation of the departmental open work of the department and self-examination and summary work.
4. Formulate the public inspection and evaluation standards for hospital affairs.
5. The party and group departments are responsible for the collection of materials and the retention of archives.
6. Responsible for the inspection of the open work phase of the hospital affairs and the year-end summary.
V. Implementation requirements
1. The functional departments shall organize relevant materials in a timely manner according to the contents of the disclosure, and report to the competent leaders for examination and approval before sending them to the Office of Public Affairs. After approval by the responsible person of the working group, they shall be disclosed in a corresponding manner according to the situation.
2. Where the content is required to be disclosed, the relevant functional departments shall report it in time and make it public within 20 working days from the date of the formation or change of the information, and modify and update the content of the Internet as soon as possible.
3. Strengthen inspection and assessment, and incorporate the public work into the functional departments and departments to assess the content and link with performance.
4. Pay attention to actual results. The focus of openness in public affairs is openness. The key is truth. The essence is supervision. It is necessary to proceed from reality, highlight work priorities, and continuously improve the quality of public work.
The open work of the hospital affairs is a multi-department and multi-post aggregation work. The content, form and working mechanism of the openness of the hospital affairs are closely linked with the overall work of the hospital. The specific content and implementation process of this work involve hospital management and medical services. And medical quality, health rectification and work style construction, medical ethics education, party style and clean government construction and other aspects. Openness of hospital affairs is both a means of hospital management and a content of hospital management. All departments and departments should plan and publicize the work of public affairs, open the work of the hospital affairs and "deepening the establishment of non-red envelope hospitals", "three good and one satisfaction" activities, the establishment of safe hospitals, the construction of hospital credit system, hospital culture construction, etc. All activities related to strengthening hospital management and promoting hospital development are organically combined, complement each other, overall planning, and overall promotion, comprehensively improve the standardization and scientific level of hospital management, comprehensively improve the level of rectifying and bribery, and comprehensively improve the health industry. Image.
Part 4: Open implementation plan for hospital affairs
In order to implement the "Opinions of the General Office of the CPC Central Committee and the General Office of the State Council on Further Promoting Openness of Administrative Affairs" and the Ministry of Health's "Guiding Opinions on the Full Implementation of the Openness of Hospital Affairs" and the Provincial Health Department's "Opinions on the Openness of Hospital Affairs in Zhejiang Province" Notice to promote and standardize the open work of the hospital affairs of our college, to protect and safeguard the people's right to know, participate and supervise, to establish a harmonious relationship between doctors and patients, and to study and decide on the implementation of the original hospital affairs through the hospital party and government team. Adjust and enrich on the basis, as follows:
I. Guiding ideology and basic principles
guiding ideology:
Guided by Deng Xiaoping Theory and the important thinking of the 'Three Represents,' we will thoroughly implement the party and state's medical health work guidelines and policies, and safeguard the people's health rights and interests. Strengthen public supervision through hospital open work, enhance the transparency of medical services, standardize medical service behavior, improve the quality and efficiency of medical services, promote the sustainable development of hospitals, and provide better medical services for the people.
The basic principles are: openness, fairness, justice, highlighting key points, step by step, simplifying links, facilitating work, improving mechanisms, constantly unremitting, clearing responsibilities, and strengthening supervision.
Second, the main contents of the hospital affairs disclosure:
Medical service information
1. The hospital's legal registration certificate includes the name, address, main person in charge, the nature of ownership, the subject of diagnosis and treatment, the number of beds, and the setting of functional departments.
2. The main health technicians are practicing and registering according to law.
3. Outpatient, emergency, and hospitalized treatment programs:
1) Outpatient service
1The hospital clinic is open every day, no holidays, and does not stop at noon. The working hours are from 7:30 am to 4:30 pm, and the rest is open for emergency treatment.
2 Visiting the hospital for the first time, register directly at the registration office, purchase the medical card and the outpatient medical record card, and then go to the relevant department with the medical card and the outpatient medical record card.
3 If you need to check CT, X-ray, angiography, B-ultrasound, gastroscope, colonoscopy and other special examinations, you should go to the corresponding department number, price and make an appointment, and then pay with the medical card to the toll booth, perspective, ECG and various routine tests. The biochemical test can be paid directly to the toll booth with the medical card.
4 The hospital allocates medicines to the drug collection window after paying the western medicines. The prescriptions are valid for two days. The dosage of the medicines is generally no more than seven days, and the chronic disease dose is not more than one month.
5 For the injection of antibiotics such as skin test, you need to go to the outpatient injection room for a skin test.
6 blood test should be in accordance with the doctor's advice, generally need to take fasting venous blood, daily in the clinic on the second floor of the outpatient clinic in the morning of 9:00, generally check the report before 3 pm on the same day, the special inspection and inspection staff will inform the time of the report .
2) Emergency department
The hospital has an emergency department for 24 hours, and has a rescue room, an observation room, and an infusion room. Patients who are inspected and infused should not leave without permission to avoid accidents.
Where emergency patients are rescued, our hospital will open a green channel during treatment and rescue. Emergency patients should be in line with emergency instructions:
Shock, coma, dyspnea caused by various reasons; high fever of various reasons, >38.5 °C; severe abdominal pain, diarrhea; acute urinary retention; various types of trauma, fractures; bleeding from different parts of various causes; frequent vomiting with unknown causes Abdominal distension; acute chest tightness, palpitations; sudden headache, dizziness; unexplained convulsions; severe skin allergic reactions.
3) Hospitalization
1 For those who need to be admitted to the hospital, go to the discharge window with the admission notice issued by the outpatient doctor to go through the admission procedure. When you are admitted to the hospital, you must pay the advance payment according to the condition, and then go to the nurse station of the relevant ward to register for hospitalization.
2 For the rehabilitation and treatment of the patient, the hospital can be scheduled to provide the patient's diet, or the family can send the diet.
3 In order to keep the ward clean and quiet, the patient and family members are required to cooperate, not loudly, laughing, not smoking, spitting, not damaging the public property, and not walking away from the ward.
4 During hospitalization, when the hospital provides convenience for the examination, operation of the patient, and operation such as surgery, the hospital has the responsibility to introduce the possibility of the disease and the risk of surgery, and must obtain the consent of the family to sign the surgery before the emergency operation can be performed. .
4. The staff member wears a work card with his/her name and job number when he is on duty, and the medical service department is open to the medical department.
Medical service price information
1. The price of routine medical services in our hospital, the price of commonly used drugs and major medical consumables, or the price of other service items, can be queried in the electronic touch screen.
2. Change the announcement of the medical charge price or drug price at the higher level in a timely manner, and strictly implement the national price policy.
3. The key departments will publish information on the commonly used price in a unified format at the entrance of the undergraduate.
4. The inpatients implement the “daily list” system for expenses, and the outpatients provide a list of fees.
5. The service department with open drug prices and public medical charges is the Finance Section.
Industry style construction regulations
1. The staff of this hospital must firmly establish the principle of "civilized service, quality first", conscientiously implement the patient-centered, quality-oriented service idea, be polite in the work, patiently explain, seriously diagnose and treat, and strive to make patients Trust comes and comes back with satisfaction.
2, civilized practice, warm service, do not shirk, do not dig, do not harass the patient, do not quarrel with the patient, do justice, establish a good image of medical staff.
3. Establish a long-term supervision mechanism, correct the medical ethics, and conscientiously implement the "ten prohibitions" and "eight inaccuracies". If you do not use the work, you should accept the patient's please eat and give gifts, and you are not allowed to ask the patients for red envelopes.
4, earnestly fulfill the medical principles, strictly abide by the national price policy, do not exceed the standard charges, do not arbitrarily priced, do not violate the regulations.
5, serious discipline, fair handling, not allowed to receive kickbacks, promotional fees in the procurement of drugs, equipment, materials, declined medical representatives to enter the clinic area for pharmaceutical sales activities.
6. Hire representatives from all walks of life to serve as supervisors of the hospital, regularly hold symposiums, listen to feedback information, and promote the construction of the hospital's industry style.
7. Establish a publicity system for violations of laws and regulations, and combine organically with reward and punishment measures, promotion of professional titles, and year-end assessment.
8. Set up a complaint mailbox and announce the complaint number: 3912179; 3019602.
Medical quality complaint handling program
1. Patients who have expressed objections to certain aspects of the treatment during or after treatment may file a complaint or a complaint in the form of a visit.
2. Within two weeks after the complaint, the hospital shall make a corresponding investigation according to the content of the complaint, and shall discuss and make a conclusion by the department where the party is located. After the medical department has reviewed it, the complainant shall be replied in writing or by oral explanation and resolved by mutual agreement.
3. If the dispute is invalid after repeated negotiations, the hospital will hold a “Medical Error Accident Appraisal Group Meeting” in February, and notify the complainant of the conclusion, and take corresponding measures according to the conclusion.
4. When the patient and family members have disputes about the confirmation and treatment of medical incidents, they may be submitted to the Municipal Medical Accident Appraisal Committee for identification, and the hospital shall solve the problem according to the appraisal conclusion.
5. When both parties have disputes about the cause of death, an autopsy must be conducted. The time of autopsy should not exceed 24 hours in summer and autumn, and 48 hours in winter and spring. A person who delays or delays an autopsy and influences the cause of death is liable by a procrastinating party or a procrastinator.
6. Relevant materials that the complainant needs to provide, such as the patient's name, age, gender, address, work unit, medical record card, inpatient ward, and doctor.
7. Complaint Department: The Medical Department of the hospital is the Medical Quality Control Office, Tel: 3019602.
Main contents and forms of hospital affairs open to employees
1. Major decisions of the hospital, appointment and dismissal of important personnel, major project arrangements and the use of large amounts of funds.
2. Work objectives, dynamic implementation and completion.
3. The main financial situation of the year.
4. Focus on monitoring the use of drugs.
5, job setting, job title assessment, year-end assessment, advanced collective, advanced individuals.
6. Construction of the leading group and the building of a clean government within the party.
7, to correct the industry's unhealthy wind complaints phone: 3912179.
8. The hospital uses the employee representative assembly, the middle-level cadre meeting, the staff meeting of the whole hospital, and the employee symposium to disclose the contents of the affairs to the employees.
Third, the job requirements
Practically strengthen organizational leadership
All departments and departments of the hospital should fully recognize the important significance of the open system of hospital affairs, and publicly introduce the implementation of the hospital affairs into the hospital management year, the style of work construction, and the content of the evaluation of commercial bribery work, so that everyone can participate and consciously implement. Taking the opening of the hospital affairs as an opportunity to comprehensively promote the improvement of medical ethics, medical quality and service level.
Strict assessment and reward and punishment system
The implementation of the system of publicity of the hospital affairs is an important part of all employees, especially the incumbent responsibilities of the middle and above leading cadres, and the annual assessment and promotion of professional titles. The results of the assessment are linked to the quarterly and annual rewards and punishments to ensure the smooth operation of the public affairs. Conduct and achieve results.
Part V: Open implementation plan for hospital affairs
In order to further promote and standardize the hospital affairs open work, promote the democratic scientific management of hospitals, practice according to law and practice in good faith, establish a harmonious relationship between doctors and patients, and constantly meet the needs of the broad masses of people for medical treatment, according to the Jiaxiang County Party Committee and the county government "to further deepen the party affairs The archives spirit of the implementation opinions of the open work of village affairs and villages, combined with the actual work of our hospital, specially formulated the following implementation plan.
I. The scope of publicity of the hospital affairs
Basic information disclosure: basic hospital conditions, hospital address, contact telephone number and complaint telephone; medical service items and medical treatment procedures; medical charges and other prices.
Open government affairs: decision-making on major issues; appointment and dismissal of important personnel; medical management plan; medical safety information; pharmacy management; monitoring results of drug and consumables use; construction of honesty and clean government; employee rights; personnel management; quality service; Emergency response processing.
Financial disclosure: financial revenue and expenditure; changes in fixed assets; decision-making and implementation of bulk goods and medical equipment purchase; major construction projects and repair projects; use of large amounts of funds; annual financial advances and final accounts; hospitality expenses; The distribution of benefits wages.
黨務公開：上級黨組織要求公開的事項；黨組織研究制定的重要決議、決定情況；黨建工作規劃和年度計畫；幹部選拔考核任用情況；領導幹部廉潔自律和黨風廉政建設情況；發展黨員情況，包括入黨積極分子、發展對象培養情況，接受預備黨員和預備黨員轉正情況；黨費收繳情況。
二、院務公開的內容
向社會及患者公開的內容
1、醫院資質信息
執業地點；診療項目；科室設定；床位數。
醫院所有制形式，供患者聯繫和諮詢。
衛生技術人員執業註冊及資質證件，確保準確提供或查詢。
大型醫用設備的配置許可證，手續完備。
2、醫療服務價格和收費信息
常規醫療服務價格；常用藥品和主要醫用耗材的價格等；價格舉報電話。
住院病人費用“一日清單”查詢並為出院患者提供費用詳單。
3、便民措施
門診、急診患者就醫流程，各專業門診醫師姓名、職稱、專業特長及坐診時間。
醫院平面指示圖，各診室、業務科室設定、位置路徑；安裝消防設施、應急燈及保證緊急疏散通道通暢的指示標識。
軍人、殘疾及老年人、急危重症者優先就診標誌。
在門診、檢查處、各診區等配備候診椅，以便候診人員休息。
門診各樓層配備飲水設備，保證候診人員飲水。
配備導診人員，疏導患者及時就診。
4、行風建設
醫德醫風建設的規定及監督電話。
醫務人員行為準則、服務規範及服務承諾。
服務投訴方式，投訴電話號碼及意見箱。
上崗人員的基本信息情況，工作人員配牌上崗。
向院內職工公開的內容
1、醫院重大決策事項
醫院的發展規劃、年度工作計畫。
醫院的重大基建項目。
大額度資金使用情況。
醫療設備、藥品、後勤物資採購招標情況。
醫院的人事、分配製度改革方案。
醫院領導班子成員工作分工、辦公電話。
醫院治安狀況及突發事件處理。
計畫生育管理情況。
2、醫院運營管理情況
醫院醫療工作狀況，應包括：年住院、門急診病人總數，手術例數；病床周轉率、使用率、平均住院天數；重大技術開展狀況；醫療工作質量評估情況。
財務公開：財務預決算情況；財務收支情況；職工福利情況；招待費情況；效益工資發放情況；大額資金使用情況。
重大醫療糾紛、醫療事故處理結果。
重點監控藥品使用情況，用量前10位排序及重點監控抗生素、毒麻藥品使用情況。
科研立項獲獎情況。
3、人事管理情況
人員編制情況。
人事任免情況。
崗位評聘、解聘、辭聘職工的標準及程式、人員變更情況。
職工繼續教育培訓、職稱評定情況：職稱晉升評審條件、申報材料、評審結果。
年終考核、獎勵情況：年度考核結果，評先樹優條件、名額、過程、結果。
4、黨務信息
黨組織年度工作總結、計畫；
黨組織作出的重要決定、決議；
領導幹部廉潔自律情況；
發展黨員過程公示；
年度黨費收繳情況；
幹部年度考核任免情況。
5、職工權益事項:工資、福利、保險、勞動保護等涉及職工切身利益的情況。
6、依照法律、法規和政策規定必須公開或單位職工普遍關心的事項。
三、院務公開的方式和途徑
對公眾公開的主要方式和途徑
1、通過對外公開投訴、諮詢電話、行風熱線公開。
2、通過召開醫院社會監督員會議公開。
3、通過院務公開欄、電子屏、院報、宣傳櫥窗公開。
4、通過編印、發放就醫宣傳手冊、宣傳資料公開。
5、通過醫院網站公開。
對職工公開的主要方式和途徑
1、院務公開欄公示。
2、院周會通報。
3、職工大會或職工代表大會。
4、利用通報、簡報、公示公告、檔案等形式公開。
5、通過網站公開。
四、院務公開時限
1. Long-term disclosure.對政策規定、工作制度、工作程式、辦事機構等具有穩定性的內容並長期公開。長期公開要在公開事項確定之日起5個工作日內公開，直到事項變更、撤銷、辦結之日結束。
2. Regularly open.對在一定時期內相對穩定的常規性工作應定期公開。在每季度的第一個月的10—15日定期公開，公開時限不少於20個工作日。
In order to better implement the archives spirit of the district health department on the openness of health system affairs, further strengthen the democratic management and democratic supervision of hospitals, regulate the behavior of hospital medical services, ensure the people's enjoyment of health rights, safeguard the fundamental interests of patients, increase the transparency of work, and improve Our hospital's service reputation has better promoted the party's work style and clean government construction and anti-corruption work in our hospital.
First, the guiding ideology
Our hospital adheres to the guidance of the "Three Represents" important thinking and the scientific development concept, and strengthens hospital management as the focus, to solve the problem of patients' difficult medical treatment and expensive medical treatment as the starting point and the foothold, and to further adhere to the practice through publicity. Improve the system of workers' congresses, strengthen democratic management, democratic participation and democratic supervision, and implement the right to know, deliberate, pass, decide, and supervise patients and employees, and comprehensively improve hospital service efficiency and service quality for the majority of patients. Provide safe, fair, low-cost and convenient medical and health services, establish a harmonious relationship between doctors and patients, and promote the construction of a harmonious hospital.
Second, the principle of disclosure
Adhere to the principle of seeking truth from facts; adhere to the principle of exercising power and enjoying rights and interests in accordance with the law; the principles of standardization and institutionalization; and adhere to the principle of favorable supervision.
Third, the public content
The scope of publicity of our hospital affairs includes two levels of publicity to the people and openness to the staff of the hospital. The openness of the affairs of the hospital must start with the practical problems of the people's people's general concern and the vital interests of the people, and regard the issues that the people reflect strongly and the links that are prone to unfairness, injustice, and even corruption as the focus of publicity. The public content includes major decisions on the reform and development of the unit, financial management, personnel management, the construction of party style and clean government, issues related to the immediate interests of employees, external window service programs, service standards, service prices, and service commitments. Content.
The main content of the public:
1. The name, badge number, title and position of the cadres and workers of the whole hospital.
2. Announce the duties of the staff.
3. Announce the service commitment.
4. Announce the medical service program, service standards, and service prices.
5. Publish the prices of commonly used drugs.
6. A one-day list of hospitalization expenses.
7. Announce the report of our hospital.
8. Announce other matters that the higher authorities clearly require to be disclosed.
Content disclosed to the cadres and workers of the hospital:
1. Annual work plan, comprehensive target management responsibility agreement and completion of the agreement.
2. The bidding and procurement situation of equipment above 10,000 yuan and the purchase of a large number of sanitary materials and logistics materials.
3. Annual budget and business income and expenditure, financial plans and their implementation, creditor's rights and debts and employee welfare, business entertainment, and travel expenses.
4. The bonus distribution plan and distribution result, the payment of employee insurance premiums, the employee evaluation and rewards and punishments, and the evaluation results.
5. Appointment, hiring and dismissal of cadres and employees, job title evaluation and so on.
6. Democraticly review the situation of leading cadres.
7. Employees implement the family planning situation and the arrangement of birth indicators.
8. Other issues that the employees of the unit care about, worry about, and pay attention to.
Fourth, the form and time of disclosure
Open form: convene the workers' congress, the hospital meeting, the hospital meeting, the in-house writing, the year-end summary meeting, the establishment of the public notice column and the wall poster, blackboard newspaper, etc.
Public time: regular and non-periodic disclosure. Regular work is regularly disclosed, and staged work is open to the public, and temporary work is open at any time.
V. Organizational leadership and supervision of public affairs
List of hospital openness leading groups
Group leader: Zhang Bin
Deputy Team Leader: Wei Shujie Liao Xiaoyuan Yan Chun
Member: Liu Xinyuan Ruan Zhengqiu Liang Wubin
Responsible for the organization, leadership, coordination and guidance of the hospital to fully implement the open work of the hospital affairs.
The office of the leading group consists of Comrade Liu Xinyuan as the director of the office.
List of public affairs supervision teams
Team leader: Li Zuxin
Member: Yan Fengzhou, Qi Ximei, Meng Chunmei
Responsible for inspecting, supervising and conducting democratic appraisal activities on the hospital's open work, widely listening to the opinions of the people, and making work suggestions in a timely manner.
7. The specific division of labor in the open work of the hospital affairs
Office: Responsible for the public to open the hospital to the public to register the main matters of law, every quarter to the internal staff to open the hospital's major decisions, business income and expenditure, important matters, personnel changes, major project arrangements, large amount of funds and drugs, equipment , the procurement of consumables, the bidding of basic soil courses, etc.
Party Office: Responsible for publicly strengthening the main regulations for the construction of medical ethics and medical ethics, and openly leading the internal staff to the construction of the leadership team, building the party's style and building a clean government, correcting the industry's unhealthy complaints, and handling the telephone. Disclose the medical service complaints mailbox and complaints and consultations to the public. Responsible for the internal staff to open the post setting, job evaluation, dismissal standards and procedures, salary system, check the staff wearing the signage.
Medical Services: Responsible for publicizing the basic medical and legal registration of major health technicians in the hospital, outpatient, emergency, inpatient, and doctors' arrangements, or providing inquiry services. Cooperate with the medical record room to provide medical records or copy services for patients.
Department of Nursing: Responsible for publicizing the management and work arrangements of nurses to the public.
Finance Section: Responsible for setting up an electronic touch inquiry device, publicizing the price of regular medical services to the public; publicizing the charging information to patients, providing inquiry services; and publicizing the use of large amounts of funds and the main status of annual financial budgets to internal employees.
Pharmacy Department: Responsible for publicizing the prices of commonly used drugs to the public, and publicizing the use of key drugs to internal employees.
Part 2: Open implementation plan for hospital affairs
In order to fully implement the "Regulations on the Openness of Government Information of the People's Republic of China", the "Opinions of the General Office of the CPC Central Committee, the General Office of the State Council on Further Promoting the Openness of Administrative Affairs", and the "Guidance Opinions of the Ministry of Health on the Full Implementation of the Openness of Hospital Affairs", Further strengthen and standardize the open work of the hospital affairs of our hospital, maintain the overall situation of hospital reform, development, stability and harmony, promote the democratic scientific management of hospitals, practise according to law, practice medicine in good faith, establish a harmonious doctor-patient relationship and hospitals that the people are satisfied with. implementation plan.
First, the guiding ideology
Adhere to the guiding principles of Deng Xiaoping Theory, the important thinking of the "Three Represents" and the spirit of the XX Conference of the Party, comprehensively implement the idea of serving the people wholeheartedly, strengthen the public supervision of the public and the democratic supervision of hospital staff, and standardize the procedures. Strengthen the democratization, standardization, institutionalization and scientificization of decision-making, and establish a hospital image with behavioral norms, operational coordination, fairness and transparency, clean and efficient, and satisfactory public.
Second, organizational leadership
In accordance with the unified leadership of the party committee, the party and government to jointly manage, strengthen the supervision of the work pattern, set up the leading group and office of the open work of the hospital affairs, responsible for organizing the guidance and coordination of the work of the openness of the affairs, research and solve the important issues in the open work of the hospital affairs .
Leading group:
Team leader: Chen Shaoshi
Member: Zhang Yongjie Cai Min Yang Hua
There is an office under the office:
Director: Wei Youzhong
Member: Gui Hong He Xiaofei Chen Yongxiang Fu Xuexin Li Lihua
Yang Meiming Zhou Wei Feng Jianming Fu Ying Zhang Zenan
Tang Zhi Qin Yang Chen Guangyu Gan Yulian
Third, the basic principles
The opening of the affairs of the hospital shall follow the principles of legal norms, complete and unified, true and effective, timely and accurate. As long as they do not belong to the party and state secrets, they can be made publicly open to the public.
Adhere to the principle of serving the people wholeheartedly. Adhere to the issue of strong public concern, general concern and the immediate interests of employees as the starting point and foothold of the openness of the hospital affairs, to facilitate the service target, and to satisfy the people and employees.
Adhere to the principle of doing things according to law. Through the implementation of the openness of the hospital affairs, the promotion of medical practice in accordance with the law, the performance of duties according to law, in the process of the correct exercise of duties, the management according to law, according to the legal procedures, the law must be based on, must violate the law.
Adhere to the principle of integrity and efficiency. By reasonably determining the contents, procedures, deadlines and results of the openness of the hospital affairs, the management level and service efficiency will be further improved to prevent unhealthy trends and corruption in the industry.
Adhere to the principles of effectiveness and democratic supervision. Through the implementation of the openness of the hospital affairs, the work transparency will be further improved, and the people's right to know, participate and supervise will be effectively guaranteed. It is really convenient for the public to know and facilitate the people to do things, and it is beneficial to the people to supervise.
Fourth, the public content
Matters disclosed to the public
1. The hospital qualification is open. The main items of hospital practice registration according to law include hospital grade, name, address, main person in charge, ownership form, medical treatment subject, bed, etc.
2. The hospital layout is open. Location pattern of outpatients and wards in various departments; departmental signs; road sign guiding signs; "green channel" signs; hospital traffic signs.
3. The staff is open. Expert column to disclose matters to patients
1. Hospital services are open. Including hospital emergency service procedures; inpatient service procedures; time schedule for medical treatment; medical insurance, rural residents hospitalization process; various Huimin medical policies, consulting services, appointment services.
2. The patient informs the public. Including the patient's condition, the use of valuable drugs, the notification of large-scale inspection items, the informed responsibility of doctors and patients, and the communication between doctors and patients.
3. Service charges are open. Including the price of medical service items, the price of drugs, the list of inpatients, and a detailed list of patients' discharges.
Matters disclosed to employees
1. The disclosure of "three big ones". That is, the hospital's major decisions, important personnel appointments and dismissals, important project arrangements and the use of large-scale funds; the decision-making basis, participation and decision-making results of major issues such as the hospital's medium and long-term development planning and work plans, infrastructure projects, and key discipline construction. Wait.
2. Financial management is open. Including financial budget and final accounts; financial appropriations, medical income, drug revenue and expenditure, special fund subsidies, other income; financial expenditures; cost accounting; medical, teaching, research funding and management.
3. The project construction project is open. All engineering construction projects must be subject to bidding in accordance with the "People's Republic of China Bidding Law". The approval process, source of funds, survey, design, construction, selection of supervision units, project cost, acceptance and final accounts after completion of the project, and auditing of the public project.
4. Publicity of centralized bidding and procurement. Disclose the relevant situation of centralized bidding and procurement of medicines, medical equipment, disposable medical supplies and logistics materials.
5. Staff awards and punishments are open. Including the targets, conditions, quotas, procedures, determination of the results of the evaluation and selection results of the various types of advanced evaluation awards at all levels; the annual assessment methods and results of the employees; the handling of illegal and disciplinary employees and the responsible persons of medical accidents.
6. Disclosure of personnel management work. Personnel system reform plan; each department shall set up fixed posts and post standards; appraisal and recruitment of various health personnel, promotion and promotion, change of work; sending out study at home and abroad; title review and methods for receiving graduates from colleges and universities, qualifications and conditions Recommended candidates; leading cadres, various advanced selections, etc.
7. Disclosure of employee rights and interests. Including employee salary adjustment, bonus, welfare distribution plan; housing adjustment, housing purchase plan; housing provident fund, pension, medical insurance and other social security fund payment; new recruits recruitment.
8. The disclosure of important matters of leading cadres. Debriefing reports, official reception, vehicle use, economic responsibility auditing, and implementation of the responsibility system for party style and clean government construction.
9. The disclosure of the emergency plan. Including information systems, charging systems, etc.
10. Disclosure of medical quality, management and safety information.
V. Forms of open government affairs
The employee representative assembly system is the basic form for the full implementation of the openness of the affairs of the government. During the intersessional period of the Staff Representative Conference, it is necessary to give full play to the role of the special committees to ensure the normal conduct of daily democratic management.
Establish a system of party committees, presidents' office meetings, middle-level cadre associations, doctor-patient communication meetings, and social supervisors meetings, and report or exchange information on a regular or irregular basis.
Establish a public affairs column, and use the form of the newspaper, website, and public affairs briefing to timely disclose the public content.
Set up a suggestion box, supervise complaints, establish a social supervisor system, use electronic displays, touch screens to check fees, and open channels for public affairs.
The members of the leadership team disclosed their duties to the staff of the hospital and accepted the comments.
Establish a publicity system. Cadre appointments, job title evaluation, graduate recruitment, evaluation of first evaluation, etc. should be publicized throughout the process.
Sixth, the supervision and inspection of the open affairs of the hospital affairs
Strict time limits for the disclosure of hospital affairs, and any content that needs to be disclosed should be disclosed in a timely and timely manner.
Implement the open responsibility system for hospital affairs. The functional departments involved in the disclosure of the affairs of the hospital are the open-ended departments of the hospital affairs. According to the principle of who is responsible and responsible, the public affairs work within the scope of duties is done well.
Regularly or irregularly supervise and inspect the open work of the school affairs and promote the implementation of the work. Those who refuse to perform their duties of publicity in the course of public affairs shall be ordered to make rectifications in accordance with the provisions, and the party shall be given disciplinary sanctions for serious consequences.
We will promptly summarize and promote the effective practices and experiences of the open work of the hospital affairs, and commend the departments and individuals who have earnestly implemented the affairs of the hospital and achieved good results.
Part 3: Open implementation plan for hospital affairs
To fully implement the hospital openness system, further implement the requirements of the openness of the hospital affairs and the "Measures for the Open and Public Supervision of Medical Institutions", enhance the public awareness of the staff and workers in the hospital, further optimize the service process, and improve internal democracy. According to the deployment and requirements of the Provincial Health Department and the Municipal Health Bureau, combined with the actual situation of our hospital, the implementation plan for the public service work of the 20XX year is as follows:
I. Guiding ideology and basic principles of openness in hospital affairs
The guiding ideology of openness in the affairs of the hospital is: guided by the party's XX and the important thinking of the "three represents," and thoroughly implement the party's medical and health policies and policies, and safeguard the people's health rights and interests. In accordance with the requirements of legal practice, democratic supervision, promotion of cleanliness, and improvement of efficiency, major issues concerning the construction and development of hospitals and major matters directly involving the interests of workers and staff are publicly disclosed, and they are subject to the supervision of the public and hospital cadres and workers. The principle of compliance with the publicity of the hospital affairs is: in line with the party's policies and national laws and regulations, obey the confidentiality disciplines and principles, based on real and effective, timely and convenient, continuously improve the transparency of hospital work, and effectively protect the people's right to know and supervise the medical treatment. The right to effectively protect and safeguard the most realistic, caring and direct interests of the people, and prevent and control corruption at the source.
Second, the contents of the open affairs of the hospital affairs
Content that is open to the public
1. The practice license issued by the health administrative department, the basic situation of health technicians' legal practice registration and the identification of health technicians when providing medical services;
2. The clinical application of the medical technology and medical technology approved by the health administrative department for the diagnosis and treatment subjects;
3. The name of the large-scale medical equipment approved by the health administrative department, the qualifications of employees and their use and management;
4. The medical service items, contents and processes provided;
5. Provide the appointment diagnosis and treatment service method and outpatient consultation doctor information, expert information and time of visit;
6. Acceptance of donations and the use and management of the donated property;
7. Medical dispute handling procedures, medical service complaint mailboxes and complaints telephone calls;
8. Convenient service measures in medical services;
9. Other information that is determined to be publicly disclosed within the scope of duties.
Content disclosed to patients
1. The core system closely related to patients in the inpatient service, including the time limit for three-level rounds, the connotation of graded care services and service items;
2. The price of medical services, commonly used drugs and major medical consumables and their reimbursement rates in medical insurance and new rural cooperative medical care;
3. Incorporate medical insurance and new rural cooperative medical care medical institutions, medical insurance and new rural cooperative medical reimbursement procedures and standards;
4. The name, quantity, unit price, amount and total medical expenses of medicines, blood and its products, medical consumables and medical services used by patients in medical services to provide a list of one day, a list of discharge details and provide inquiry services. Inform the patient.
5. The following information in medical services should be informed to the patient in advance, and if the informed consent form is required to be signed in accordance with the regulations, the corresponding informed consent form should be signed in a timely and standardized manner:
The patient's intensive care, interventional therapy, surgical treatment, blood purification, organ transplantation, artificial joint replacement, high-cost items and other medical services and their charging standards;
The main auxiliary examination items such as ultrasound, angiography, computed tomography, magnetic resonance imaging, etc., and their charging standards;
Medical insurance patients use drugs and medical treatment projects with a higher proportion of self-pay; new rural cooperative medical patients use drugs and medical treatment items other than the new rural cooperative medical essential medicines catalogue and medical treatment items;
Other informed consents as required by laws, regulations and clinical practice.
Content disclosed to employees
1. Implementation of the “three majors and one big” system: decision-making process, specific measures, development planning and annual work plan for major issues of hospital reform and development; appointment and removal of important personnel, selection, appointment, rotation, exchange, assessment of important personnel; , major investment, infrastructure projects, scale and program of major celebration activities; use of large amounts of funds, annual financial budget and final accounts;
2. Business management matters: medical quality management system and specific measures, medical quality and safety information; various management systems of medical institutions, clinical and medical treatment departments; clinical work processes of key departments; emergency plans; drugs, bulk Materials, large equipment procurement and bidding, pharmacy committee members and work, the use of the top ten drugs and the top ten doctors; financial management, business income, economic benefits; transformation of scientific research results and social economy benefit;
3. Employees' concerns: personnel reform plan and distribution system, talent development plan, introduction and recruitment of professional and technical personnel, professional technical title evaluation, job promotion, overseas study, evaluation, reward and punishment; project establishment and funding use of major scientific research projects Staff wages, benefits, insurance, labor protection, etc.;
4. Integrity and self-discipline: the integrity and self-discipline of leading cadres, and the democratic appraisal of leading cadres by employees;
5. Other matters: In accordance with laws, regulations and policies, it is necessary to disclose or matters of general concern to employees of the unit.
The following information of the hospital may not be disclosed
1. Belonging to state secrets;
2, after being a trade secret or being disclosed, it may lead to the disclosure of trade secrets;
3. Belonging to the content of intellectual property rights protection;
4. It may be used to identify an individual or may result in improper infringement of personal privacy after being disclosed;
5. Information that is not within the legal license of a medical institution;
6. Information that is not disclosed in laws, regulations, rules, etc.
Third, the way the hospital affairs are open
Main way of making it public
1. Convene a meeting of the hospital's wind supervisors and a public meeting.
2. Public complaints, consultation calls, and hotlines, set up suggestion boxes and opinions.
3. Establish a hospital leadership reception day system.
4. Set up a public affairs bulletin board, an electronic screen bulletin board, a touch screen, and a publicity window in a prominent position such as an outpatient, ward or public service window.
5. Editing and distributing medical manuals and publicity materials.
6, work guide.
7. Open through the hospital website.
8. Use media news such as radio, newspapers, and television.
9. Information provided by the hospital to a specific client may be notified in the form of face-to-face conversation, written notice, and inquiry.
The main way of making disclosure to employees
1. The publicity column of the hospital affairs.
2, the hospital will be notified.
3. Staff forum.
4. Staff meeting or employee representative assembly.
5. Open files, briefings, etc.
6. Open through the hospital website and internal area network.
7. Party and government joint meeting.
Fourth, the open organization of the hospital affairs and duties
Member of the Public Affairs Leading Group
Team leader: Xu Wen
Deputy Team Leader: Zhuang Xueling Xie Chunying Huang Liangming
Member: Zhang Liming Chen Binghuang Chen Xiuying
Xu Bihong Xu Guoxing Huang Qinglian
Huang Canhua Fang Suxia
There is an office below:
Director: Chen Binghuang
Member: Wu Mei Pack Shi Guizhu Luo Yongyuan Lian Yan
Public Affairs Supervision Team:
Team leader: Huang Liangming
Member: Zhang Liming Huang Canhua Xu Guoxing
There is an office below:
Director: Huang Liangming
Member: Zhang Liming Chen Binghuang Xiao Yuhua
Four hospitality open working groups
Public Affairs Review Team:
Team leader: Xu Wen
Member: Zhuang Xueling Xie Chunying Xu Bihong
Chen Xiuying
Public Affairs Review Panel:
Team leader: Xie Chunying
Member: Chen Binghuang Wu Meizhuang Huang Qinglian
Public Affairs Panel of the Faculty:
Team leader: Zhuang Xueling
Member: Ye Xianglan Chen Linfang Fang Suxia
Public Affairs Advisory Group:
Team leader: Xie Chunying
Member: Chen Binghuang Wu Meizhuang
Department of Public Affairs Leading Group Responsibilities
1. Responsible for leading the open work of the hospital.
2. Decide on the disclosure of the department and the form of disclosure.
3. Review the public content of important work and special matters.
4. Decide on the rewards and punishments for the open work of the hospital affairs.
Office Affairs Open Working Group Responsibilities
1. Responsible for the daily organization and coordination of the openness of the affairs of the hospital, and urge all departments to implement the "Public Affairs Implementation Plan" and do a good job of summarizing and reporting.
2. Responsible for letters, visits, and calls, carefully investigate and solve problems reflected by the people.
3. The principle of who is responsible for who is responsible, the members of the working group are specifically responsible for the implementation of the departmental open work of the department and self-examination and summary work.
4. Formulate the public inspection and evaluation standards for hospital affairs.
5. The party and group departments are responsible for the collection of materials and the retention of archives.
6. Responsible for the inspection of the open work phase of the hospital affairs and the year-end summary.
V. Implementation requirements
1. The functional departments shall organize relevant materials in a timely manner according to the contents of the disclosure, and report to the competent leaders for examination and approval before sending them to the Office of Public Affairs. After approval by the responsible person of the working group, they shall be disclosed in a corresponding manner according to the situation.
2. Where the content is required to be disclosed, the relevant functional departments shall report it in time and make it public within 20 working days from the date of the formation or change of the information, and modify and update the content of the Internet as soon as possible.
3. Strengthen inspection and assessment, and incorporate the public work into the functional departments and departments to assess the content and link with performance.
4. Pay attention to actual results. The focus of openness in public affairs is openness. The key is truth. The essence is supervision. It is necessary to proceed from reality, highlight work priorities, and continuously improve the quality of public work.
The open work of the hospital affairs is a multi-department and multi-post aggregation work. The content, form and working mechanism of the openness of the hospital affairs are closely linked with the overall work of the hospital. The specific content and implementation process of this work involve hospital management and medical services. And medical quality, health rectification and work style construction, medical ethics education, party style and clean government construction and other aspects. Openness of hospital affairs is both a means of hospital management and a content of hospital management. All departments and departments should plan and publicize the work of public affairs, open the work of the hospital affairs and "deepening the establishment of non-red envelope hospitals", "three good and one satisfaction" activities, the establishment of safe hospitals, the construction of hospital credit system, hospital culture construction, etc. All activities related to strengthening hospital management and promoting hospital development are organically combined, complement each other, overall planning, and overall promotion, comprehensively improve the standardization and scientific level of hospital management, comprehensively improve the level of rectifying and bribery, and comprehensively improve the health industry. Image.
Part 4: Open implementation plan for hospital affairs
In order to implement the "Opinions of the General Office of the CPC Central Committee and the General Office of the State Council on Further Promoting Openness of Administrative Affairs" and the Ministry of Health's "Guiding Opinions on the Full Implementation of the Openness of Hospital Affairs" and the Provincial Health Department's "Opinions on the Openness of Hospital Affairs in Zhejiang Province" Notice to promote and standardize the open work of the hospital affairs of our college, to protect and safeguard the people's right to know, participate and supervise, to establish a harmonious relationship between doctors and patients, and to study and decide on the implementation of the original hospital affairs through the hospital party and government team. Adjust and enrich on the basis, as follows:
I. Guiding ideology and basic principles
guiding ideology:
Guided by Deng Xiaoping Theory and the important thinking of the 'Three Represents,' we will thoroughly implement the party and state's medical health work guidelines and policies, and safeguard the people's health rights and interests. Strengthen public supervision through hospital open work, enhance the transparency of medical services, standardize medical service behavior, improve the quality and efficiency of medical services, promote the sustainable development of hospitals, and provide better medical services for the people.
The basic principles are: openness, fairness, justice, highlighting key points, step by step, simplifying links, facilitating work, improving mechanisms, constantly unremitting, clearing responsibilities, and strengthening supervision.
Second, the main contents of the hospital affairs disclosure:
Medical service information
1. The hospital's legal registration certificate includes the name, address, main person in charge, the nature of ownership, the subject of diagnosis and treatment, the number of beds, and the setting of functional departments.
2. The main health technicians are practicing and registering according to law.
3. Outpatient, emergency, and hospitalized treatment programs:
1) Outpatient service
1The hospital clinic is open every day, no holidays, and does not stop at noon. The working hours are from 7:30 am to 4:30 pm, and the rest is open for emergency treatment.
2 Visiting the hospital for the first time, register directly at the registration office, purchase the medical card and the outpatient medical record card, and then go to the relevant department with the medical card and the outpatient medical record card.
3 If you need to check CT, X-ray, angiography, B-ultrasound, gastroscope, colonoscopy and other special examinations, you should go to the corresponding department number, price and make an appointment, and then pay with the medical card to the toll booth, perspective, ECG and various routine tests. The biochemical test can be paid directly to the toll booth with the medical card.
4 The hospital allocates medicines to the drug collection window after paying the western medicines. The prescriptions are valid for two days. The dosage of the medicines is generally no more than seven days, and the chronic disease dose is not more than one month.
5 For the injection of antibiotics such as skin test, you need to go to the outpatient injection room for a skin test.
6 blood test should be in accordance with the doctor's advice, generally need to take fasting venous blood, daily in the clinic on the second floor of the outpatient clinic in the morning of 9:00, generally check the report before 3 pm on the same day, the special inspection and inspection staff will inform the time of the report .
2) Emergency department
The hospital has an emergency department for 24 hours, and has a rescue room, an observation room, and an infusion room. Patients who are inspected and infused should not leave without permission to avoid accidents.
Where emergency patients are rescued, our hospital will open a green channel during treatment and rescue. Emergency patients should be in line with emergency instructions:
Shock, coma, dyspnea caused by various reasons; high fever of various reasons, >38.5 °C; severe abdominal pain, diarrhea; acute urinary retention; various types of trauma, fractures; bleeding from different parts of various causes; frequent vomiting with unknown causes Abdominal distension; acute chest tightness, palpitations; sudden headache, dizziness; unexplained convulsions; severe skin allergic reactions.
3) Hospitalization
1 For those who need to be admitted to the hospital, go to the discharge window with the admission notice issued by the outpatient doctor to go through the admission procedure. When you are admitted to the hospital, you must pay the advance payment according to the condition, and then go to the nurse station of the relevant ward to register for hospitalization.
2 For the rehabilitation and treatment of the patient, the hospital can be scheduled to provide the patient's diet, or the family can send the diet.
3 In order to keep the ward clean and quiet, the patient and family members are required to cooperate, not loudly, laughing, not smoking, spitting, not damaging the public property, and not walking away from the ward.
4 During hospitalization, when the hospital provides convenience for the examination, operation of the patient, and operation such as surgery, the hospital has the responsibility to introduce the possibility of the disease and the risk of surgery, and must obtain the consent of the family to sign the surgery before the emergency operation can be performed. .
4. The staff member wears a work card with his/her name and job number when he is on duty, and the medical service department is open to the medical department.
Medical service price information
1. The price of routine medical services in our hospital, the price of commonly used drugs and major medical consumables, or the price of other service items, can be queried in the electronic touch screen.
2. Change the announcement of the medical charge price or drug price at the higher level in a timely manner, and strictly implement the national price policy.
3. The key departments will publish information on the commonly used price in a unified format at the entrance of the undergraduate.
4. The inpatients implement the “daily list” system for expenses, and the outpatients provide a list of fees.
5. The service department with open drug prices and public medical charges is the Finance Section.
Industry style construction regulations
1. The staff of this hospital must firmly establish the principle of "civilized service, quality first", conscientiously implement the patient-centered, quality-oriented service idea, be polite in the work, patiently explain, seriously diagnose and treat, and strive to make patients Trust comes and comes back with satisfaction.
2, civilized practice, warm service, do not shirk, do not dig, do not harass the patient, do not quarrel with the patient, do justice, establish a good image of medical staff.
3. Establish a long-term supervision mechanism, correct the medical ethics, and conscientiously implement the "ten prohibitions" and "eight inaccuracies". If you do not use the work, you should accept the patient's please eat and give gifts, and you are not allowed to ask the patients for red envelopes.
4, earnestly fulfill the medical principles, strictly abide by the national price policy, do not exceed the standard charges, do not arbitrarily priced, do not violate the regulations.
5, serious discipline, fair handling, not allowed to receive kickbacks, promotional fees in the procurement of drugs, equipment, materials, declined medical representatives to enter the clinic area for pharmaceutical sales activities.
6. Hire representatives from all walks of life to serve as supervisors of the hospital, regularly hold symposiums, listen to feedback information, and promote the construction of the hospital's industry style.
7. Establish a publicity system for violations of laws and regulations, and combine organically with reward and punishment measures, promotion of professional titles, and year-end assessment.
8. Set up a complaint mailbox and announce the complaint number: 3912179; 3019602.
Medical quality complaint handling program
1. Patients who have expressed objections to certain aspects of the treatment during or after treatment may file a complaint or a complaint in the form of a visit.
2. Within two weeks after the complaint, the hospital shall make a corresponding investigation according to the content of the complaint, and shall discuss and make a conclusion by the department where the party is located. After the medical department has reviewed it, the complainant shall be replied in writing or by oral explanation and resolved by mutual agreement.
3. If the dispute is invalid after repeated negotiations, the hospital will hold a “Medical Error Accident Appraisal Group Meeting” in February, and notify the complainant of the conclusion, and take corresponding measures according to the conclusion.
4. When the patient and family members have disputes about the confirmation and treatment of medical incidents, they may be submitted to the Municipal Medical Accident Appraisal Committee for identification, and the hospital shall solve the problem according to the appraisal conclusion.
5. When both parties have disputes about the cause of death, an autopsy must be conducted. The time of autopsy should not exceed 24 hours in summer and autumn, and 48 hours in winter and spring. A person who delays or delays an autopsy and influences the cause of death is liable by a procrastinating party or a procrastinator.
6. Relevant materials that the complainant needs to provide, such as the patient's name, age, gender, address, work unit, medical record card, inpatient ward, and doctor.
7. Complaint Department: The Medical Department of the hospital is the Medical Quality Control Office, Tel: 3019602.
Main contents and forms of hospital affairs open to employees
1. Major decisions of the hospital, appointment and dismissal of important personnel, major project arrangements and the use of large amounts of funds.
2. Work objectives, dynamic implementation and completion.
3. The main financial situation of the year.
4. Focus on monitoring the use of drugs.
5, job setting, job title assessment, year-end assessment, advanced collective, advanced individuals.
6. Construction of the leading group and the building of a clean government within the party.
7, to correct the industry's unhealthy wind complaints phone: 3912179.
8. The hospital uses the employee representative assembly, the middle-level cadre meeting, the staff meeting of the whole hospital, and the employee symposium to disclose the contents of the affairs to the employees.
Third, the job requirements
Practically strengthen organizational leadership
All departments and departments of the hospital should fully recognize the important significance of the open system of hospital affairs, and publicly introduce the implementation of the hospital affairs into the hospital management year, the style of work construction, and the content of the evaluation of commercial bribery work, so that everyone can participate and consciously implement. Taking the opening of the hospital affairs as an opportunity to comprehensively promote the improvement of medical ethics, medical quality and service level.
Strict assessment and reward and punishment system
The implementation of the system of publicity of the hospital affairs is an important part of all employees, especially the incumbent responsibilities of the middle and above leading cadres, and the annual assessment and promotion of professional titles. The results of the assessment are linked to the quarterly and annual rewards and punishments to ensure the smooth operation of the public affairs. Conduct and achieve results.
Part V: Open implementation plan for hospital affairs
In order to further promote and standardize the hospital affairs open work, promote the democratic scientific management of hospitals, practice according to law and practice in good faith, establish a harmonious relationship between doctors and patients, and constantly meet the needs of the broad masses of people for medical treatment, according to the Jiaxiang County Party Committee and the county government "to further deepen the party affairs The archives spirit of the implementation opinions of the open work of village affairs and villages, combined with the actual work of our hospital, specially formulated the following implementation plan.
I. The scope of publicity of the hospital affairs
Basic information disclosure: basic hospital conditions, hospital address, contact telephone number and complaint telephone; medical service items and medical treatment procedures; medical charges and other prices.
Open government affairs: decision-making on major issues; appointment and dismissal of important personnel; medical management plan; medical safety information; pharmacy management; monitoring results of drug and consumables use; construction of honesty and clean government; employee rights; personnel management; quality service; Emergency response processing.
Financial disclosure: financial revenue and expenditure; changes in fixed assets; decision-making and implementation of bulk goods and medical equipment purchase; major construction projects and repair projects; use of large amounts of funds; annual financial advances and final accounts; hospitality expenses; The distribution of benefits wages.
黨務公開：上級黨組織要求公開的事項；黨組織研究制定的重要決議、決定情況；黨建工作規劃和年度計畫；幹部選拔考核任用情況；領導幹部廉潔自律和黨風廉政建設情況；發展黨員情況，包括入黨積極分子、發展對象培養情況，接受預備黨員和預備黨員轉正情況；黨費收繳情況。
二、院務公開的內容
向社會及患者公開的內容
1、醫院資質信息
執業地點；診療項目；科室設定；床位數。
醫院所有制形式，供患者聯繫和諮詢。
衛生技術人員執業註冊及資質證件，確保準確提供或查詢。
大型醫用設備的配置許可證，手續完備。
2、醫療服務價格和收費信息
常規醫療服務價格；常用藥品和主要醫用耗材的價格等；價格舉報電話。
住院病人費用“一日清單”查詢並為出院患者提供費用詳單。
3、便民措施
門診、急診患者就醫流程，各專業門診醫師姓名、職稱、專業特長及坐診時間。
醫院平面指示圖，各診室、業務科室設定、位置路徑；安裝消防設施、應急燈及保證緊急疏散通道通暢的指示標識。
軍人、殘疾及老年人、急危重症者優先就診標誌。
在門診、檢查處、各診區等配備候診椅，以便候診人員休息。
門診各樓層配備飲水設備，保證候診人員飲水。
配備導診人員，疏導患者及時就診。
4、行風建設
醫德醫風建設的規定及監督電話。
醫務人員行為準則、服務規範及服務承諾。
服務投訴方式，投訴電話號碼及意見箱。
上崗人員的基本信息情況，工作人員配牌上崗。
向院內職工公開的內容
1、醫院重大決策事項
醫院的發展規劃、年度工作計畫。
醫院的重大基建項目。
大額度資金使用情況。
醫療設備、藥品、後勤物資採購招標情況。
醫院的人事、分配製度改革方案。
醫院領導班子成員工作分工、辦公電話。
醫院治安狀況及突發事件處理。
計畫生育管理情況。
2、醫院運營管理情況
醫院醫療工作狀況，應包括：年住院、門急診病人總數，手術例數；病床周轉率、使用率、平均住院天數；重大技術開展狀況；醫療工作質量評估情況。
財務公開：財務預決算情況；財務收支情況；職工福利情況；招待費情況；效益工資發放情況；大額資金使用情況。
重大醫療糾紛、醫療事故處理結果。
重點監控藥品使用情況，用量前10位排序及重點監控抗生素、毒麻藥品使用情況。
科研立項獲獎情況。
3、人事管理情況
人員編制情況。
人事任免情況。
崗位評聘、解聘、辭聘職工的標準及程式、人員變更情況。
職工繼續教育培訓、職稱評定情況：職稱晉升評審條件、申報材料、評審結果。
年終考核、獎勵情況：年度考核結果，評先樹優條件、名額、過程、結果。
4、黨務信息
黨組織年度工作總結、計畫；
黨組織作出的重要決定、決議；
領導幹部廉潔自律情況；
發展黨員過程公示；
年度黨費收繳情況；
幹部年度考核任免情況。
5、職工權益事項:工資、福利、保險、勞動保護等涉及職工切身利益的情況。
6、依照法律、法規和政策規定必須公開或單位職工普遍關心的事項。
三、院務公開的方式和途徑
對公眾公開的主要方式和途徑
1、通過對外公開投訴、諮詢電話、行風熱線公開。
2、通過召開醫院社會監督員會議公開。
3、通過院務公開欄、電子屏、院報、宣傳櫥窗公開。
4、通過編印、發放就醫宣傳手冊、宣傳資料公開。
5、通過醫院網站公開。
對職工公開的主要方式和途徑
1、院務公開欄公示。
2、院周會通報。
3、職工大會或職工代表大會。
4、利用通報、簡報、公示公告、檔案等形式公開。
5、通過網站公開。
四、院務公開時限
1. Long-term disclosure.對政策規定、工作制度、工作程式、辦事機構等具有穩定性的內容並長期公開。長期公開要在公開事項確定之日起5個工作日內公開，直到事項變更、撤銷、辦結之日結束。
2. Regularly open.對在一定時期內相對穩定的常規性工作應定期公開。在每季度的第一個月的10—15日定期公開，公開時限不少於20個工作日。
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