Property management work plan
Part 1: Property Management Work Plan
In order to implement the "Property Management Conditions", standardize the property management activities of our street, safeguard the legitimate rights and interests of the owners and property management enterprises, and improve the living and working environment of the community residents, we will formulate a property management work implementation plan based on the actual situation of our street.
I. Organizational leadership
The street established a property management leading group. The director is served by Deputy Secretary of the Party Working Committee of the Street and Director of the Office, Mr. Shen Meng; the deputy director is served by Zheng Wenzhen, deputy secretary of the Party Working Committee of the Street Party, and Chen Xu, deputy director of the Subdistrict Office; members of the street party and government office, urban management office, and community The office, the property management company and the heads of the community neighborhood committees. Under the office, the director of the Street Community Office, Mr. Cai Ying, concurrently serves as the director, and the director of the Urban Management Office, Lin Yanfang, is the deputy director of the party affairs. The office is located in the community office. Main responsibilities: Responsible for guiding the community neighborhood committees to divide the property management community, do a good job in piloting, and coordinate and help community neighborhood committees to solve related problems. Each community neighborhood committee shall establish a property management committee as a property management coordination agency at the grassroots level of the community.
Second, planning and goals
1. Community planning
According to the needs and reasonable principles, the whole street urban construction area is planned to be 56 property management communities, of which 15 are residential areas with better basic conditions; 21 are residential units, and currently there are 20 communities with no conditions in all aspects.
There are 18 Jiangbin community, including 8 types of community; namely: 1 Jiangbin Garden; 2 Zhongshan 2#, 3#, 4#; 3 Wangyuan Building; 4 Jianrong Garden; 5 Yongle Garden; 6 Wangjiang Building; Mekong Community; 8 Dongfeng Savings Hostel. There are 8 second-class communities, namely: 1 city supply and marketing cooperative; 2 municipal public security bureau; 3 north gate national small; 4 epidemic prevention station; 5 grain bureau; 6 foreign trade company; 7 lily bamboo charcoal dormitory; There are two types of three types of communities, namely: 1 road; 2 North Road.
There are 11 Houxiyang communities, including 3 in one class: namely: 1 Taoyuan New City; 2 Houxi Apartment; 3 Yancheng Commercial Building. Three types of cells: namely: 1 long-distance passenger station community; 2 Jiangbian Road No. 81 to 100; 3 Jiangbian Road No. 35 to 68. 5 types of three types of cells: namely: 1 Xinfu Road No. 69 Community; 2 Xinfu Road No. 65 Community; 3 Yanjiang Middle Road No. 66 Community; 4 Jiefang North Road No. 42 Community; 5 Jiangbian Road No. 106 Community.
There are 6 Hongyan communities, including one type of community: namely: Camellia Villa. Two types of second-class cells: namely: 1闽通长运黄山岭区; 2Yanjiang East Road Community. Three types of three types of communities: namely: 1 Huangshan Xincun Road; 2 Jiefang North Road; 3 Jiefang North Road 2 Group.
There are 13 Hongshan communities, including 3 types of community: namely: 1 Shuanglong Community in the reservoir area; 2 Dormitory in the chemical fiber factory of the Ku District Road; 3 No. 43 dormitory in Yanjiang East Road. 5 types of second-class community: namely: 1 Yonglin dormitory; 2 military supply station dormitory; 3 industrial and commercial quarters; 4 Zhisheng dormitory; 5 seed company dormitory. 5 types of three types of community: namely: 1 Huangshan 2nd Road residential area; 2 oil company dormitory; 3 Yanjiang East Road residential area; 4 reservoir area residential area; 5 reservoir area road freight yard.
There are 8 Huangshan communities, including 3 of the second type of community: namely: 1 storage yard new village; 2 Yongan 4th; 3 artificial board factory. 5 types of three types of community: namely: 1 Huangshanling; 2 North Bridge; 3 Xiyingyu; 4 Nige Xincun; 5 original paper mill welfare area.
2, work objectives
Community property management is an important foundation for urban management. It is directly related to the tangible interests of residents and the stability and development of the society. Strengthening the unfair management of community property is conducive to improving the city management level and improving the living environment of the city, and creating a sanitary city for the city. Civilized cities and first-class living environment are of great significance.
20XX years ago, the goal of property management in our street was to increase the propaganda of property management work, so that community residents fully realized the importance of property management work, and gained understanding and support; in 36 first- and second-class property management communities. Convene the owners' meeting one by one, set up the owners' committee, and give full play to the role of the owners and owners' committees in the self-government of property management activities; do a good job of classification and guidance according to the characteristics of the residential quarters, do a good job in five pilots during the year, and seriously promote; Property management. Strive to reach 36 first- and second-class property management communities before the end of 20XX, gradually implement standardized materialized management, and 20 three-category property management communities, in accordance with the principle of “renovation of one old city and one standard” to comprehensively improve urban management level .
Third, the implementation steps
1. Formulate a plan. Organize the street and resident staff to conduct a survey of the community residents' houses, study and discuss, and on the basis of soliciting the opinions of the relevant units and community residents, delineate the property management community and formulate a community property management implementation plan.
2. Promote deployment. Hold various meetings to mobilize the deployment of community property management; use wall posters, blackboard newspapers, columns and other forms to increase the propaganda of property management, so that community residents fully understand the necessity and significance of implementing property management work, and bring to the public The immediate interests.
3. Grasp the pilot. The street determines the Yongle Garden of Jiangbin Community, Houxi Apartment Community of Houxiyang Community, Huangshan Xincun 1st of Hongyan Community, Shuanglong Community of Hongshan Community, and the storage village of Huangshan Community as the pilot community for property management. The pilot program is separate.
4. Summary and promotion. Summarize the pilot work experience to be promoted in various communities, and the problems and problems in the pilot projects will be revised and improved. In the specific implementation process, we will do a good job in classifying and guiding and promoting the full implementation of the Property Management Regulations in our street.
Fourth, the main measures
1. The property management industry management leading group meets once a month to learn about the archives and conference spirit of the superiors, analyze the progress, check the problems, and study the deployment phased work.
2. Establish a responsibility system for the management of street and residential secondary targets. The main leaders of the Street and Community Residents Committee are the first responsible persons to implement the property management regulations. Personally plan and deploy community property management work, constantly understand the situation, actively coordinate and solve problems, and ensure that all-street property management work is carried out in an orderly and orderly manner.
3. Strengthen assessment and serious discipline. The streets will regularly and irregularly supervise and inspect the situation of the property management work of the community neighborhood committees and the resident units, and commend the units that have implemented the property management work and the outstanding individuals at the end of the year. Strongly responding to the people, not seriously propagating the regulations, not deliberately delineating the property management area, not actively supporting the owners to set up the owners' committee or cooperating with the relevant departments to promote the property management work, it is necessary to promptly supervise and order them to correct within a time limit, typically to be notified Criticize or organize the process.
Part 2: Property Management Work Plan
In order to implement the "Chongqing Property Management Regulations", regulate the property management activities, maintain the legitimate rights and interests of the owners and property management enterprises, and improve the living and working environment of the community residents, we will formulate a property management work implementation plan in light of my actual situation.
I. Organizational leadership
Team leader: Zhang Jinsong
Deputy leader: Zhang Chengbing
Member: Xing Kunquan
Luo Xia
Chen Shouyuan
Chen Lianguo
Huang Dongfang
Pan Zhongying
Wang Ming
Ye Ping
Zhou Jun
He Yongfeng
He Xiaoyan
The leading group has an office in the community service center, and Xing Kunquan is also the director of the office. Main responsibilities: Responsible for guiding the community neighborhood committees to divide the property management community, do a good job of piloting, coordinate and help community neighborhood committees to solve related problems, and each community should set up community service stations as the property management coordination agency at the grassroots level.
Second, planning and goals
1. According to the needs and reasonable principles of the community, the whole urban construction plan is 176 property management communities, XX; unit-type residential areas; at present, there are no districts with various conditions.
There are 17 printed stone communities, including one type of community, 12 of the second type, and 4 of the third type.
There are 19 Guanyinyan communities, including 4 in one class, 5 in Class II, and 10 in Class III.
There are 31 Wan'an communities, including 2 in one class, 8 in Class II, and 21 in Class III.
There are 1 Shifeng Village, including one type of community, two types of cells, and one of three types of communities.
There are 30 Taiping communities, including 5 in one class, 9 in Class II, and 16 in Class III.
There are 20 Dahegou communities, including 3 in one class, 3 in Class II, and 4 in Class III.
There are 29 Maqiao communities, including one type of community, eight types of cells, and 21 types of three types of communities.
There are 21 Yuanjiadun communities, including 4 in one class, 6 in Class II, and 11 in Class III.
There are 8 archway communities, including 2 in one class, 4 in Class II, and 2 in Class III.
2. Work objectives. Community property management is an important foundation for urban management. It is directly related to the interests of residents and the stability and development of the society. Strengthening community property management is conducive to improving the city management level and improving the living environment, and creating a national health city for our district. Civilized cities and first-class living environment are of great significance. The goal of my property management work is to increase the propaganda of property management work, so that community residents can fully understand the importance of property management work, gain understanding and support; and convene the owners' meeting one by one in the property management community of the jurisdiction, and set up the owners' committee. Strive to gradually achieve standardized property management at the end of 20XX, in order to comprehensively improve the city management level.
Third, the implementation steps
1. Develop a plan. Mobilize deployment of community property management work. Use the wall newspaper, blackboard newspaper, column and other forms to increase the propaganda of property management work, so that community residents fully understand the necessity and significance of implementing property management work, and bring vital benefits to the people.
3. Grasp the pilot. It is determined that the Dahegou community, the archway community, and the Taiping community are pilot communities for property management.
4. Summary and promotion. Summarize the pilot work experience to be promoted in various communities, and correct and improve the problems and deficiencies in the pilot project. In the specific implementation process, we should do a good job in classifying and guiding the guidance and promote the full implementation of our office.
Fourth, the main measures
1. The property management leading group meets once a month to learn about the archives and conference spirit of the superiors, analyze the progress, check the problems, and study the deployment phased work.
2. Establish a responsibility system for the management of street and residential secondary targets. The main leaders of the street and community neighborhood committees are the first responsible persons to implement property management. They should personally plan and deploy the community property management work, constantly understand the situation, actively coordinate and solve problems, and ensure that the whole property management work is planned and advanced step by step.
3. Strengthen assessment and serious discipline. The streets will regularly and irregularly supervise and inspect the situation of the community neighborhood committees to promote the property management work, and commend the community and outstanding individuals who have implemented the property management work at the end of the year. It is strongly reflected to the people, does not seriously publicize the regulations, does not take the initiative to delineate the property management area, does not actively support the owners to set up the owners' committee or cooperate with the relevant departments to promote the property management work, must promptly supervise, order the correction within a time limit, typically to be notified Or organize processing.
Part 3: Property Management Work Plan
In order to implement the “Proposal on Strengthening Property Management in Residential Areas According to Law” reviewed and approved at the Third Session of the 13th National People's Congress, further standardize property management activities, earnestly safeguard the legitimate rights and interests of owners and property management enterprises, and strive to improve the level of property management. The Regulations and related laws and regulations, combined with the actual situation of property management in our city, specially formulated this plan: 1. Guiding ideology
Based on the National “Property Management Regulations” and guided by the spirit of Shenyang City Management Work Conference, with the focus on implementing the “Proposal on Strengthening Property Management in Residential Areas According to Law”, the purpose of standardizing management and improving property service level is further strengthened. Property management work in residential areas promotes the healthy development of property management in the city.
Second, the goal and scope
aims:
1. Effectively solve the remaining problems of development. The rectification rate will reach 90 before the end of the year; the houses with engineering quality problems should be repaired in time, and the timely maintenance rate will reach 90.
2. The newly-built residential community will implement a bidding rate of 100; in 20XX, the new property entering the market will be signed with the “Pre-Property Management Contract” and the “Provisional Owners Convention” before the sale of commercial housing.
3. All enterprises engaged in property management activities must obtain the “Property Enterprise Qualification Certificate”.
4. Strengthen the supervision of property management behavior and the training of employees. The property company manager's certificate rate reaches 100, and establish the property management enterprise credit file and the property management enterprise manager credit file.
5. Vigorously implement property management. Before the end of the year, the property rate of residential buildings with property management conditions will reach 100.
6. Strengthen the self-discipline behavior of the owners, and the residential community with conditions must reach 80 or more before the end of the year to establish the owners' meeting and the owners' committee.
Scope: Conduct investigations on 244 residential communities that implement property management throughout the city. According to the results of the investigation, clean up and rectify and further standardize property management behavior.
Third, the work content
Improve the local regulations for property management in our city. According to the National "Property Management Regulations" and related supporting laws and regulations, combined with the actual situation of property management in our city, through the investigation and learning from the successful experience of domestic advanced cities, we will promulgate and implement the "Shenyang City Property Management Regulations" as soon as possible, strengthen the city according to law. Supervision and management of property management activities.
Fully solve the remaining problems of development and construction. As a main body of behavior, the development and construction unit must earnestly assume responsibility. According to the planning design and construction standards, the problems existing in the residential quarters should be improved. The construction commissions, planning, real estate and other relevant departments should be implemented according to the responsibilities of each department. Whose problem, who is responsible, who solves. For the residential quarters where there are remaining problems in the development and construction, the rectification files will be established one by one, and the rectification measures will be formulated, and the rectification will be carried out after the rectification is passed. In particular, houses with engineering quality problems must be timely repaired. The responsibility for house maintenance before the end of the year must be fully implemented to the unit and to the individual. The timely maintenance rate is guaranteed to be above 90. At the same time, relevant departments should promptly formulate corresponding regulations and measures, clarify the system of delivery and use of residential areas, and prevent the remaining problems of development and construction of new residential quarters.
Increase supervision over the property market and regulate property management practices.
First, strengthen the supervision and guidance of property management bidding, comprehensively implement the pre-property management bidding mechanism, create a fair and just competitive environment, and promote the professionalization, marketization and socialization of property management. In accordance with the State “Property Management Regulations” and “Preliminary Property Management Bidding Measures”, the “Measures for the Management of Pre-existing Property Management Bidding in Shenyang City” in accordance with the actual conditions of the city shall be formulated in a timely manner. It is required to implement a bidding system for new residential quarters. Newly built residential areas with a building area of more than 50,000 square meters must be selected and hired by public bidding. The newly built residential areas with a building area of less than 50,000 meters are in districts and counties. With the approval of the real estate administrative department, the property management enterprise can be selected by means of invitation and negotiation. At the same time, the owners' general meeting is encouraged to adopt the method of bidding to select and hire property management enterprises according to law. Moreover, the "Property Service Contract" and the "Owners' Convention" will be signed in a timely manner. For the newly-built residential quarters, the "pre-property management contract" and the "provisional convention for owners" will be signed in the top 100 of commercial housing sales.
The second is strict qualification review of property management companies. Property management enterprises engaged in property management activities in our city shall obtain the "Property Enterprise Qualification Certificate" in accordance with the requirements of the State Property Management Regulations, and comply with the provisions of the Ministry of Construction's "Property Management Enterprise Qualification Management Measures", according to the property management enterprise. Obtain a qualification level and undertake a property management project. At the same time, strengthen the annual inspection and qualification assessment of property management enterprises, and warn of violations and violations, etc., to be rectified within a time limit, and the property management qualifications are cancelled in serious circumstances.
The third is to strengthen supervision over property management practices and training of employees to improve property management. Establish property management enterprise credit files, property management enterprise manager credit files and access and exit mechanisms, supervise property management enterprises and employees and property management enterprises to fulfill the "property service contract", implement property management enterprises and property management project managers Real-name credit evaluation system, such as property management companies or property project managers, violations of laws, violations, violations, according to the severity of the plot, deduct the corresponding scores, comprehensive assessment at the end of the year, the results of the assessment as a property management enterprise annual inspection and rating The essentials shall be reported to the real estate administrative department and published in Shenyang Real Estate Information Network. Supervise the property enterprises to provide quality-matched services in accordance with the standards stipulated in the "Contract" and improve the level of management services. At the same time, strengthen the training of property management practitioners, and jointly with the training center of the Ministry of Construction, continue to train the property management practitioners in the city, and the employees must be certified. In particular, it is necessary to train the property management enterprise manager and the project manager. On the basis of obtaining the “Property Management Enterprise Manager Post Certificate” of the Ministry of Construction, the municipal real estate administrative department and the China Property Association jointly carry out the induction training system. After practical operation training, Those who have passed the examination will be awarded the “Professional Posts for Property Management Practice Operations”, and the qualifications for their employment will be cancelled if they fail.
The fourth is to standardize the owners' meeting and the owners' committee, and actively guide the owners to properly exercise their powers and fulfill their obligations. According to the relevant archives of the State and the Ministry of Construction, combined with the actual situation of the city, we will strive to issue the "Guiding Opinions on Strengthening the Construction of the Owners' General Meeting and the Owners' Committee" before the end of the year, clarify the responsibilities of various departments, and fully mobilize the enthusiasm of the streets and communities, in accordance with the "Regulations". The owners' meeting and the owners' committee shall be established according to law, so that this work that is related to the interests of the people and the stability of the community is more standardized and operational. Guide the owners' meeting and, on the basis of fully respecting the wishes of all the owners, select the owners who are enthusiastic about public welfare, have strong sense of responsibility, and have certain organizational capabilities to enter the owners' committee in accordance with the legal procedures. Standardize the behavior of the owners' meeting and the owners' committee, promote the self-discipline and democratic decision-making of the owners, and earnestly safeguard their legitimate rights and interests.
Establish a clear responsibility system for city, district, street, and community responsibilities. For residential quarters with property management conditions, it is necessary to implement professional management by property management enterprises, and strive to achieve a property rate of 100 before the end of the year; for residential areas that do not yet have property management conditions, it is necessary to identify management units and implement special services. After the conditions are met, property management will be implemented. Gradually form a new management system that combines community management, professional management and owner autonomy management. Relevant units and departments involved in property management activities shall assume social management responsibilities according to their respective responsibilities and create a favorable environment for property management.
Take various forms and increase the propaganda work on the regulations on property management. Formulate specific publicity plans, staged, step-by-step, in-depth and detailed publicity of the State Property Management Regulations and related supporting files, which has attracted the attention of all sectors of the community, so that the owners can constantly understand the policies and regulations of property management and guide the whole society to establish correctness. The concept of consumption promotes social harmony.
Third, organizational leadership
In order to make this work come true, the municipal government set up a leading group.
Team leader: Xing Kai
Deputy leader: Wang Tie
Member units: Municipal Real Estate Bureau, Construction Committee, Planning Bureau, Public Security Bureau, Administrative Law Enforcement Bureau, Civil Affairs Bureau, and District Governments.
The leading group office is located in the Municipal Real Estate Bureau and is responsible for daily organization and coordination. The district governments must also set up corresponding organizations to do a good job in specific organization and implementation.
Fourth, division of responsibilities
Standardizing property management is a systematic project. It is necessary to adhere to the principle of “combination of regulations and regional responsibility”. The municipal leading group is fully responsible for the supervision and guidance of this work; the municipal leading group office is responsible for the daily guidance and coordination of this work. And supervision and inspection; each district government shall be responsible for the specific implementation of this work in respect of the problems existing in property management; all relevant departments shall closely cooperate with the district governments in implementing rectification work according to their division of responsibilities. All units and departments must clearly define the division of labor, implement responsibilities, cooperate with each other, strengthen inspection and acceptance, and effectively improve the property management level of the city.
The Municipal Real Estate Bureau is the administrative department in charge of property management in the residential area of the city. It is responsible for the guidance and supervision of the city's property management work, and will work with relevant departments to improve the rectification of problems in property management enterprises and residential communities, such as: property management legislation, early stage Property management bidding, property management enterprise qualification review, owner meeting, owner committee formation, property management work research and publicity work.
The Municipal Construction Committee and Planning Bureau are the administrative departments of the development and construction units. First, when planning the pre-planning of the residential community, it is necessary to plan and construct the necessary supporting facilities for property management services and other related facilities to facilitate the later property management work. Second, the completion and acceptance of the residential quarters in strict accordance with the plan, not built according to the plan. Residential quarters cannot be accepted and rectified within a time limit; thirdly, for the remaining problems of development and construction, it is necessary to formulate a rectification work plan, actively organize rectification, and meet the eligibility criteria.
The Municipal Administrative Law Enforcement Bureau and the Public Security Bureau are responsible for the investigation and handling of property management activities, making property management activities more standardized and promoting the improvement of property management.
The governments of all districts are responsible for the property management work. They should formulate specific rectification work plans for the current problems in property management work, actively cooperate with relevant departments of the municipal government, increase management efforts, and conscientiously organize rectification so that problems can be timely and effective. solve.
Fifth, the implementation steps
It is a long-term work to strengthen the property management of residential quarters according to law. In order to ensure the completion of the work content determined by this plan, it will be implemented in three phases this year.
Investigation stage
The municipal leading group will take the lead, and the relevant departments such as the construction committee, planning, real estate, public security, and administrative law enforcement will cooperate with each other, and the district governments will organize and implement a pull-net investigation on the problems of development and construction, property management and residential areas. Register the book and establish a management file.
Rectification and improvement stage
The governments of all districts carefully analyze the various problems arising in the investigation, find the root causes, formulate corresponding rectification measures, and report to the municipal leading group for review. After the examination is passed, the rectification can be seriously organized according to the division of responsibilities.
Acceptance phase
According to the work content and standards, the leading group members will concentrate their time and carefully organize and review the rectified property enterprises and residential communities one by one to ensure compliance.
Sixth, safeguard measures
Raise awareness and clarify responsibilities. Leaders at all levels should take the strengthening of property management in residential areas as an important task, implement the "first-in-command" responsibility system, and implement responsibility at all levels. Establish a responsibility system and long-term management mechanism with clear responsibilities for cities, districts, streets and communities. The relevant functional departments of the municipal government shall assume social management responsibilities in accordance with their respective responsibilities, and earnestly grasp the results of the property management work of the residential quarters and grasp the results.
Work closely together and do a good job of rectification. The relevant departments of the municipal government and the district governments must coordinate and cooperate closely, and formulate practical and corrective measures for the problems in property management, and conscientiously grasp the rectification. If the rectification is not timely or incomplete, the relevant departments shall investigate and deal with them in accordance with relevant regulations to ensure that all the standards are met.
Strengthen publicity and create an atmosphere. It is necessary to carry out the activities of “implementing the “Property Management Regulations”, rectifying and regulating the property management market”, vigorously publicizing the policies and regulations of the property management and related rules and regulations, so that the residents can understand the relevant policies and rights and obligations of property management, and further enhance the awareness of participation and rights protection. Consciousness, establish a correct concept of consumption, and gradually move the property management to a virtuous cycle.
Strengthen management and consolidate results. Relevant departments of the municipal government and district governments should regard property management as an important part of social management, and be responsible for division of labor and strengthen management. In particular, after rectifying existing problems, it is necessary to further clarify management units and management responsibilities, avoid recurrence of similar problems, and effectively safeguard the vital interests and social stability of the residents.
Part 4: Property Management Work Plan
In order to standardize community management and provide quality property management services for the owners, our company will adopt a series of management measures to ensure the quality of the community.
Management target
Based on the quality policy of “Scientific Standardization, Dedication, Efficiency, Safety, Civilization and Sustainable Development”, the property company adheres to the “people-oriented” service management concept, implements scientific management of community properties, provides quality services, and has existing management experience and management. On the basis of resources, we constantly adjust and update, and introduce advanced management concepts, so that the majority of owners and users can truly feel the value-added enjoyment brought by high-grade properties and high-quality management. Our company will ensure the overall satisfaction rate of owners and users to reach over 90% according to the relevant standards of Hebei Province and Tangshan City.
Second management principle
In order to achieve the desired management objectives and pursue the best environmental, social and economic benefits, the following principles will always be grasped in the property management process:
Service first, strict management principle
"Service first" is the purpose of property management. Therefore, management must continue to adhere to the "people-oriented" management philosophy, from the needs of owners and users, strengthen service functions, enrich service connotation, and provide quality, thoughtful and timely services. “Strict management” is the guarantee and foundation of services, including the maintenance and management of property, the management of employees, and the management and dissuasion of inappropriate behaviors of owners and users, establishing a strict and comprehensive management system, implementing legal management and strictness. Management and scientific management to ensure that property management services receive the desired results.
The principle of combining professional management with owner's autonomous management
In daily management, we must give full play to two enthusiasm, namely the enthusiasm of the property management company and the enthusiasm of the owners. Property management companies should respect and follow the requirements of the majority of owners and users, through the service center to implement professional management of the community, and strive to support the owners and users to enable them to use and maintain the property correctly, and consciously abide by the owners The conventions work together to create a civilized office environment.
The principle of property management and diversification
While doing a good job in daily management and routine services, starting from the actual situation of the property, we will carry out a series of service diversified operations, which not only meet the different needs of the owners and users, but also enhance the hematopoietic function of the property company and increase the economic accumulation. Conducive to better serve the owners and users.
Four management methods
Implementing full-scale property management, rationalizing proposals for properties from the perspective of developers, owners and professional property management companies, and building an excellent property management hardware environment;
Establish a property service center with professional management personnel to implement professional management;
On the basis of the company's existing management resources, fully draw on the advanced management experience of the industry, actively cultivate high-quality management talents, and form a high-quality property management team;
Formulate a set of realistic rules and regulations, determine a series of high-standard property management behavioral norms, promote management by system, and manage management services;
Strictly abide by the relevant property management regulations, formulate practical and feasible management plans; sign various agreements with the owners, and restrict the actions of both parties according to law;
In accordance with market-oriented, enterprise-oriented operation methods, we provide a full range of services and diversified operations.
Property Management Service Project
1. Public service projects:
Daily maintenance and maintenance of public parts of the house;
Maintenance and maintenance of public facilities and equipment;
Clean management, garbage collection and removal in small areas;
Maintenance of public greening;
Maintenance of public order;
Fire management
2. Paid special service items
Paid repair class;
Agency service;
Intermediary service;
Charge management
Property service fee
1. The salary of the management service personnel and the welfare expenses and social insurance premiums collected according to the regulations;
2. The daily operation and maintenance costs of the shared parts of the property and the shared facilities and equipment;
3. Cleaning and sanitation expenses in the property service area;
4. Greening and maintenance costs for property service areas;
5. Maintenance cost of the property service area;
6. Office expenses of the property company;
7. Depreciation of fixed assets of property companies;
8. Legal tax;
9. Corporate profits.
The property service fee does not include the operation and maintenance fee for the equipment of the secondary pressurized water supply facilities and the public lighting fee for the building. This part of the fee will be charged separately. The content and standards of fees are implemented in accordance with the “Implementation Measures for the Administration of Charges for Property Services in Hebei Province” and the “Implementation Rules for the Management of Charges for Property Services in Tangshan City”.
Check-in management
Providing convenient, fast, timely and thoughtful services when handling the procedures for owners and users to stay, giving the owners a good first impression and laying the foundation for follow-up management.
1. Management content:
Prepare the information required by the owner and the user to collect the house;
Provide one-stop service for house closing procedures;
According to the process of receiving the house to handle the formalities:
1) Issue the delivery information according to the owner and the user's check-in notice and various necessary certificates;
2) Recover the various forms filled out by the owner and the user according to the regulations, and collect the fees to be paid;
3) Accompanied by the owner to inspect the house;
4) After confirming the quality of the house found in the inspection room, after confirming by the owner, fill in the “Owner's Home Inspection Form”, submit all the questions to the developer, and urge the solution.
2. Management measures:
Develop a check-in plan and prepare relevant information;
Arrange the workflow according to the housekeeping program;
Plan the owners and users to stay in the site layout plan;
Check in the procedures for owners and users as required.
Archive management
Strengthening the management of archives data will help preserve the historical data of the property, maintain the continuity and standardization of management, and facilitate the inspection, maintenance, renewal and communication and contact with the owners of the houses and facilities.
1. Management content:
Project files: all engineering techniques, maintenance, renovation materials, various as-built drawings and various facilities and equipment materials from the takeover;
Owner's file: the rental contract of all owners and users, the basic registration form of the owner and the user, the registration form for decoration, etc.;
Financial files: financial income and expenditure statements formed by the year-end, property maintenance fund use statements, etc.;
Archives: relevant property management regulations and policies, company files, etc.;
Management information: greening materials, daily inspection records, duty records, vehicle management records, monitoring records, honorary materials, etc.
2. Management measures:
Develop a file system and strictly enforce it;
Specialized management, special counters, cataloging, ordering and respecting the privacy of owners and users, keeping secrets;
Scientific management to ensure that the archives are complete and complete, and that the integrity of the archives is 100%;
Establish computer management of all kinds of materials, keep a timely grasp of relevant information, and improve management.
Housing and public facilities management
Housing management, especially the management of shared facilities and equipment, directly affects the life of the property and the safety of use, directly related to the safety of the owners and users, is the top priority of property management.
1. Management content:
Management of public parts of houses: According to the status quo, different management plans are formulated to ensure the value of the houses.
A, delivered room:
1) When the house is delivered, sign the owner's convention with the owner in time, inform the building decoration management regulations in writing, and establish the owner's file;
2) Strengthen the decoration management, stop the violation of the decoration in time, and if the circumstances are serious, ask the relevant administrative department to handle it according to law;
3) During the renovation period, the public parts of the house should be protected in time to ensure the safety and beauty of the house.
B, vacant room:
1) Regularly view and ventilate in vacant rooms;
2) Regularly check the houses and facilities, find problems or deal with them as soon as possible, or notify the owners in time.
C, public housing
Do a good job in the maintenance and maintenance of public housing, find damage, timely maintenance, to ensure the safety and beauty of the house.
Equipment maintenance:
1) Regular inspections of public hydropower facilities and equipment, found damage, and timely maintenance;
2) Regular inspections of pumps, fan rooms, elevator rooms and other equipment;
3) Regular inspections such as temperature, smoke, and spray to ensure normal and effective;
4) The intelligent system uses daily patrol and regular maintenance to make real-time running files;
2. Management measures:
Strengthen the management of decoration households, urge the owners and users to do the pre-renovation declaration work, and conduct on-site inspections frequently, and find problems in time to stop them. In case of emergency, measures such as water and power cuts can be taken to prevent the damage from expanding;
Comprehensive training for all maintenance personnel, knowing the specific location of each hidden line to ensure the operation and maintenance of the system;
Establish detailed technical files for all the devices and accessories in the system, so as to check the parameters of the equipment as quickly as possible to ensure the optimal operating state of the system;
Create detailed files for all equipment accessories, ensure the fastest possible access to the required accessories, and track product updates;
Establish a maintenance staff duty system to ensure timely maintenance and a return visit system and records;
Take a combination of daily inspections and regular maintenance to ensure that the houses and supporting facilities are in good condition.
Green cleaning management
Greening and cleaning is directly related to the image of the community and the living environment of the owners. It is also an important indicator for assessing the quality of property management.
1. Management content:
Green conservation: Green chemical industry should be managed daily and scientifically maintained.
1) Watering the flowers and trees according to the climate;
2) According to the growth of flowers and trees, apply appropriate amount of flowers and trees, and properly loosen the soil;
3) Develop preventive measures to prevent pests and diseases;
4) Clear weeds and dead branches in time, and regularly pruning flowers and trees in spring and autumn, timely correcting the damaged flowers and trees, renovating or replanting suitable seedlings and flowers;
Clean and hygienic: Through the daily cleaning work, the public environment and public parts of the community are clean and tidy, the public facilities are clean, no smell, no damage.
1) Daily cleaning of the public areas on the floor;
2) Public parts such as residential roads, small items, and green belts are cleaned daily.
3) Collect garbage at regular intervals every day to ensure that the garbage bags are packed, clean the trash cans regularly, and disinfect the garbage room;
4) Stop the violation of environmental health management regulations.
2. Management measures:
Establish a green cleaning system, formulate maintenance plans on a monthly basis, and operate according to the operating procedures;
加強業務培訓，增強專業技能，聘請專業人員指導養護；
落實“三查” ，加強日常監督檢查；
治安管理
運用現有的科學技術手段與管理手段，依靠各種先進設備、工具和人的主觀能動性，維護物業和業主及使用人的安全，這是物業管理工作的重要內容，我們採取常規防範與技術防範相結合的24小時全天候管理方案。
1、管理內容：
常規防範：採取站崗執勤與巡邏執勤相結合的方式，協助公安機關維護大廈公共秩序，防止和制止任何危及或影響物業、業主及使用人安全的行為。
A、門崗的任務：
1）維護出入口的交通秩序,車輛按有關規定的停車制度執行, 加強機動車、非機動車管理，做到停放有序；
2）對外來車輛和人員進行驗證、登記；
3）嚴禁攜帶危險物品進入小區；
4）為業主提供便利性服務。
B、巡邏崗的任務：
1）按規定路線巡視檢查，不留死角；
2）巡查車輛停放情況，維護道路暢通、車輛安全，做好安全防範工作；
3）對小區內的嫌疑人員進行檢查防範；
4）對小區及樓宇安全、防火檢查；
5）對裝修戶的安全檢查；
6）防範和協助公安部門處理各類治安案件；
技術防範：
套用安全報警監控系統、周界報警系統，對小區內的治安情況實施24小時監控，以確保全全。
1）對可疑或不安全跡象採取跟蹤監視和定點錄象措施，並及時通知值班秩序維護員，進行現場處理。
2）值班秩序維護員配合公安機關處理治安案件。
2、管理措施：
實行半軍事化管理，制定管理和獎懲制度，嚴格付諸實施，以增強秩序維護人員的工作責任心；
強化內務管理，開展系統化軍事素質培訓，提高秩序維護人員的思想素質和業務技能；
加強秩序維護人員的行為規範教育，服裝統一，佩證上崗，語言文明，舉止得當；
嚴格執行巡更點到制度，確保巡邏質量；
監控中心定期檢修、保養，確保監控設備完好；
保證監控、值勤記錄詳細完備，建立安全管理檔案。
消防管理
消防管理是物業安全管理的重點，因此要根據消防法規的要求，結合實際，切切實實地做好消防安全工作，確保業主的生命財產安全。
1、管理內容：
建立消防工作站，有健全的消防管理制度及組織；
做好消防監控中心的管理；
做好消防設施、器材的管理；
保持消防通道的暢通；
加強裝修期間的消防安全管理；
嚴禁違章燃放煙花爆竹；
嚴禁攜帶、儲藏易燃易爆物品；
防止電器短路等引發火災因素。
2、管理措施：
制訂並落實消防管理制度和消防安全責任制，做到責任落實，器材落實，檢查落實；
制訂消防事故處理預案，防患於未然；
建立義務消防隊，定期組織消防安全學習及消防演習；
定期進行消防檢查，預防為主，防消結合，發現隱患，及時消除；
做好消防器材、設備的檢查保養，使之始終處於完好狀態；
制止任何違反消防安全的行為；
積極開展防火安全宣傳教育，定期向業主講解消防知識；
發生火災，及時組織補救並迅速向有關部門報警。
以上是我公司擬對湖畔麗舍項目的實施的物業管理方案，我公司將嚴格按照國家及唐山市有關法律法規實施管理服務。其中難免有不足之處，請房管局物業處領導多提寶貴意見，我們願為丰南物業管理事業的發展貢獻應有的力量！
篇五： 物業管理工作方案
為進一步加強物業管理工作，提高物業管理水平和服務質量，改善人們民眾的生活和工作環境，建立物業管理長效機制，根據國務院《物業管理條例》和《大連市實施〈物業管理條例〉辦法》等有關規定，結合我區的實際情況，制定以下實施方案。
一、創新機制，構築適應城市發展的物業管理模式
按照“重心下移、屬地管理、條保塊管、綜合協調”的原則，在我區率先構建與現代城市管理相適應的物業管理新體制。明確街道辦事處和社區居委會在住宅區管理中的主體地位，充分發揮社區基層組織與業主自治組織的作用，各職能部門履行各自職責範圍內的工作，建立轄區內物業管理的監督、協調、考核工作體系和工作機制，實現社區建設與物業管理相互促進、共同發展。
房管部門是物業管理的行業主管部門，負責監督、指導物業管理工作
1、擬定物業管理髮展規劃、發展目標及工作思路，制定相關配套措施；
2、負責專項維修資金的歸集，會同財政部門制定專項維修資金的使用方案，同時做好監督管理和檢查工作；
3、落實物業管理項目的招投標制度，組織物業管理行業的檢查、考核和人員培訓工作；
4、監管物業服務企業，規範物業管理服務行為，調處物業管理重大糾紛案件。
街道辦事處負責具體實施轄區內住宅區的物業管理綜合協調和監督管理工作
1、負責所轄區域住宅小區物業服務企業日常工作的指導和監督，續籌與使用審核物業維修資金、檢查考評物業服務質量、交接監管物業管理項目，參與轄區物業管理招投標、查處物業管理違法行為、新建住宅區公共配套設施竣工驗收、物業服務企業資質審核、物業管理區域劃分；
In order to implement the "Property Management Conditions", standardize the property management activities of our street, safeguard the legitimate rights and interests of the owners and property management enterprises, and improve the living and working environment of the community residents, we will formulate a property management work implementation plan based on the actual situation of our street.
I. Organizational leadership
The street established a property management leading group. The director is served by Deputy Secretary of the Party Working Committee of the Street and Director of the Office, Mr. Shen Meng; the deputy director is served by Zheng Wenzhen, deputy secretary of the Party Working Committee of the Street Party, and Chen Xu, deputy director of the Subdistrict Office; members of the street party and government office, urban management office, and community The office, the property management company and the heads of the community neighborhood committees. Under the office, the director of the Street Community Office, Mr. Cai Ying, concurrently serves as the director, and the director of the Urban Management Office, Lin Yanfang, is the deputy director of the party affairs. The office is located in the community office. Main responsibilities: Responsible for guiding the community neighborhood committees to divide the property management community, do a good job in piloting, and coordinate and help community neighborhood committees to solve related problems. Each community neighborhood committee shall establish a property management committee as a property management coordination agency at the grassroots level of the community.
Second, planning and goals
1. Community planning
According to the needs and reasonable principles, the whole street urban construction area is planned to be 56 property management communities, of which 15 are residential areas with better basic conditions; 21 are residential units, and currently there are 20 communities with no conditions in all aspects.
There are 18 Jiangbin community, including 8 types of community; namely: 1 Jiangbin Garden; 2 Zhongshan 2#, 3#, 4#; 3 Wangyuan Building; 4 Jianrong Garden; 5 Yongle Garden; 6 Wangjiang Building; Mekong Community; 8 Dongfeng Savings Hostel. There are 8 second-class communities, namely: 1 city supply and marketing cooperative; 2 municipal public security bureau; 3 north gate national small; 4 epidemic prevention station; 5 grain bureau; 6 foreign trade company; 7 lily bamboo charcoal dormitory; There are two types of three types of communities, namely: 1 road; 2 North Road.
There are 11 Houxiyang communities, including 3 in one class: namely: 1 Taoyuan New City; 2 Houxi Apartment; 3 Yancheng Commercial Building. Three types of cells: namely: 1 long-distance passenger station community; 2 Jiangbian Road No. 81 to 100; 3 Jiangbian Road No. 35 to 68. 5 types of three types of cells: namely: 1 Xinfu Road No. 69 Community; 2 Xinfu Road No. 65 Community; 3 Yanjiang Middle Road No. 66 Community; 4 Jiefang North Road No. 42 Community; 5 Jiangbian Road No. 106 Community.
There are 6 Hongyan communities, including one type of community: namely: Camellia Villa. Two types of second-class cells: namely: 1闽通长运黄山岭区; 2Yanjiang East Road Community. Three types of three types of communities: namely: 1 Huangshan Xincun Road; 2 Jiefang North Road; 3 Jiefang North Road 2 Group.
There are 13 Hongshan communities, including 3 types of community: namely: 1 Shuanglong Community in the reservoir area; 2 Dormitory in the chemical fiber factory of the Ku District Road; 3 No. 43 dormitory in Yanjiang East Road. 5 types of second-class community: namely: 1 Yonglin dormitory; 2 military supply station dormitory; 3 industrial and commercial quarters; 4 Zhisheng dormitory; 5 seed company dormitory. 5 types of three types of community: namely: 1 Huangshan 2nd Road residential area; 2 oil company dormitory; 3 Yanjiang East Road residential area; 4 reservoir area residential area; 5 reservoir area road freight yard.
There are 8 Huangshan communities, including 3 of the second type of community: namely: 1 storage yard new village; 2 Yongan 4th; 3 artificial board factory. 5 types of three types of community: namely: 1 Huangshanling; 2 North Bridge; 3 Xiyingyu; 4 Nige Xincun; 5 original paper mill welfare area.
2, work objectives
Community property management is an important foundation for urban management. It is directly related to the tangible interests of residents and the stability and development of the society. Strengthening the unfair management of community property is conducive to improving the city management level and improving the living environment of the city, and creating a sanitary city for the city. Civilized cities and first-class living environment are of great significance.
20XX years ago, the goal of property management in our street was to increase the propaganda of property management work, so that community residents fully realized the importance of property management work, and gained understanding and support; in 36 first- and second-class property management communities. Convene the owners' meeting one by one, set up the owners' committee, and give full play to the role of the owners and owners' committees in the self-government of property management activities; do a good job of classification and guidance according to the characteristics of the residential quarters, do a good job in five pilots during the year, and seriously promote; Property management. Strive to reach 36 first- and second-class property management communities before the end of 20XX, gradually implement standardized materialized management, and 20 three-category property management communities, in accordance with the principle of “renovation of one old city and one standard” to comprehensively improve urban management level .
Third, the implementation steps
1. Formulate a plan. Organize the street and resident staff to conduct a survey of the community residents' houses, study and discuss, and on the basis of soliciting the opinions of the relevant units and community residents, delineate the property management community and formulate a community property management implementation plan.
2. Promote deployment. Hold various meetings to mobilize the deployment of community property management; use wall posters, blackboard newspapers, columns and other forms to increase the propaganda of property management, so that community residents fully understand the necessity and significance of implementing property management work, and bring to the public The immediate interests.
3. Grasp the pilot. The street determines the Yongle Garden of Jiangbin Community, Houxi Apartment Community of Houxiyang Community, Huangshan Xincun 1st of Hongyan Community, Shuanglong Community of Hongshan Community, and the storage village of Huangshan Community as the pilot community for property management. The pilot program is separate.
4. Summary and promotion. Summarize the pilot work experience to be promoted in various communities, and the problems and problems in the pilot projects will be revised and improved. In the specific implementation process, we will do a good job in classifying and guiding and promoting the full implementation of the Property Management Regulations in our street.
Fourth, the main measures
1. The property management industry management leading group meets once a month to learn about the archives and conference spirit of the superiors, analyze the progress, check the problems, and study the deployment phased work.
2. Establish a responsibility system for the management of street and residential secondary targets. The main leaders of the Street and Community Residents Committee are the first responsible persons to implement the property management regulations. Personally plan and deploy community property management work, constantly understand the situation, actively coordinate and solve problems, and ensure that all-street property management work is carried out in an orderly and orderly manner.
3. Strengthen assessment and serious discipline. The streets will regularly and irregularly supervise and inspect the situation of the property management work of the community neighborhood committees and the resident units, and commend the units that have implemented the property management work and the outstanding individuals at the end of the year. Strongly responding to the people, not seriously propagating the regulations, not deliberately delineating the property management area, not actively supporting the owners to set up the owners' committee or cooperating with the relevant departments to promote the property management work, it is necessary to promptly supervise and order them to correct within a time limit, typically to be notified Criticize or organize the process.
Part 2: Property Management Work Plan
In order to implement the "Chongqing Property Management Regulations", regulate the property management activities, maintain the legitimate rights and interests of the owners and property management enterprises, and improve the living and working environment of the community residents, we will formulate a property management work implementation plan in light of my actual situation.
I. Organizational leadership
Team leader: Zhang Jinsong
Deputy leader: Zhang Chengbing
Member: Xing Kunquan
Luo Xia
Chen Shouyuan
Chen Lianguo
Huang Dongfang
Pan Zhongying
Wang Ming
Ye Ping
Zhou Jun
He Yongfeng
He Xiaoyan
The leading group has an office in the community service center, and Xing Kunquan is also the director of the office. Main responsibilities: Responsible for guiding the community neighborhood committees to divide the property management community, do a good job of piloting, coordinate and help community neighborhood committees to solve related problems, and each community should set up community service stations as the property management coordination agency at the grassroots level.
Second, planning and goals
1. According to the needs and reasonable principles of the community, the whole urban construction plan is 176 property management communities, XX; unit-type residential areas; at present, there are no districts with various conditions.
There are 17 printed stone communities, including one type of community, 12 of the second type, and 4 of the third type.
There are 19 Guanyinyan communities, including 4 in one class, 5 in Class II, and 10 in Class III.
There are 31 Wan'an communities, including 2 in one class, 8 in Class II, and 21 in Class III.
There are 1 Shifeng Village, including one type of community, two types of cells, and one of three types of communities.
There are 30 Taiping communities, including 5 in one class, 9 in Class II, and 16 in Class III.
There are 20 Dahegou communities, including 3 in one class, 3 in Class II, and 4 in Class III.
There are 29 Maqiao communities, including one type of community, eight types of cells, and 21 types of three types of communities.
There are 21 Yuanjiadun communities, including 4 in one class, 6 in Class II, and 11 in Class III.
There are 8 archway communities, including 2 in one class, 4 in Class II, and 2 in Class III.
2. Work objectives. Community property management is an important foundation for urban management. It is directly related to the interests of residents and the stability and development of the society. Strengthening community property management is conducive to improving the city management level and improving the living environment, and creating a national health city for our district. Civilized cities and first-class living environment are of great significance. The goal of my property management work is to increase the propaganda of property management work, so that community residents can fully understand the importance of property management work, gain understanding and support; and convene the owners' meeting one by one in the property management community of the jurisdiction, and set up the owners' committee. Strive to gradually achieve standardized property management at the end of 20XX, in order to comprehensively improve the city management level.
Third, the implementation steps
1. Develop a plan. Mobilize deployment of community property management work. Use the wall newspaper, blackboard newspaper, column and other forms to increase the propaganda of property management work, so that community residents fully understand the necessity and significance of implementing property management work, and bring vital benefits to the people.
3. Grasp the pilot. It is determined that the Dahegou community, the archway community, and the Taiping community are pilot communities for property management.
4. Summary and promotion. Summarize the pilot work experience to be promoted in various communities, and correct and improve the problems and deficiencies in the pilot project. In the specific implementation process, we should do a good job in classifying and guiding the guidance and promote the full implementation of our office.
Fourth, the main measures
1. The property management leading group meets once a month to learn about the archives and conference spirit of the superiors, analyze the progress, check the problems, and study the deployment phased work.
2. Establish a responsibility system for the management of street and residential secondary targets. The main leaders of the street and community neighborhood committees are the first responsible persons to implement property management. They should personally plan and deploy the community property management work, constantly understand the situation, actively coordinate and solve problems, and ensure that the whole property management work is planned and advanced step by step.
3. Strengthen assessment and serious discipline. The streets will regularly and irregularly supervise and inspect the situation of the community neighborhood committees to promote the property management work, and commend the community and outstanding individuals who have implemented the property management work at the end of the year. It is strongly reflected to the people, does not seriously publicize the regulations, does not take the initiative to delineate the property management area, does not actively support the owners to set up the owners' committee or cooperate with the relevant departments to promote the property management work, must promptly supervise, order the correction within a time limit, typically to be notified Or organize processing.
Part 3: Property Management Work Plan
In order to implement the “Proposal on Strengthening Property Management in Residential Areas According to Law” reviewed and approved at the Third Session of the 13th National People's Congress, further standardize property management activities, earnestly safeguard the legitimate rights and interests of owners and property management enterprises, and strive to improve the level of property management. The Regulations and related laws and regulations, combined with the actual situation of property management in our city, specially formulated this plan: 1. Guiding ideology
Based on the National “Property Management Regulations” and guided by the spirit of Shenyang City Management Work Conference, with the focus on implementing the “Proposal on Strengthening Property Management in Residential Areas According to Law”, the purpose of standardizing management and improving property service level is further strengthened. Property management work in residential areas promotes the healthy development of property management in the city.
Second, the goal and scope
aims:
1. Effectively solve the remaining problems of development. The rectification rate will reach 90 before the end of the year; the houses with engineering quality problems should be repaired in time, and the timely maintenance rate will reach 90.
2. The newly-built residential community will implement a bidding rate of 100; in 20XX, the new property entering the market will be signed with the “Pre-Property Management Contract” and the “Provisional Owners Convention” before the sale of commercial housing.
3. All enterprises engaged in property management activities must obtain the “Property Enterprise Qualification Certificate”.
4. Strengthen the supervision of property management behavior and the training of employees. The property company manager's certificate rate reaches 100, and establish the property management enterprise credit file and the property management enterprise manager credit file.
5. Vigorously implement property management. Before the end of the year, the property rate of residential buildings with property management conditions will reach 100.
6. Strengthen the self-discipline behavior of the owners, and the residential community with conditions must reach 80 or more before the end of the year to establish the owners' meeting and the owners' committee.
Scope: Conduct investigations on 244 residential communities that implement property management throughout the city. According to the results of the investigation, clean up and rectify and further standardize property management behavior.
Third, the work content
Improve the local regulations for property management in our city. According to the National "Property Management Regulations" and related supporting laws and regulations, combined with the actual situation of property management in our city, through the investigation and learning from the successful experience of domestic advanced cities, we will promulgate and implement the "Shenyang City Property Management Regulations" as soon as possible, strengthen the city according to law. Supervision and management of property management activities.
Fully solve the remaining problems of development and construction. As a main body of behavior, the development and construction unit must earnestly assume responsibility. According to the planning design and construction standards, the problems existing in the residential quarters should be improved. The construction commissions, planning, real estate and other relevant departments should be implemented according to the responsibilities of each department. Whose problem, who is responsible, who solves. For the residential quarters where there are remaining problems in the development and construction, the rectification files will be established one by one, and the rectification measures will be formulated, and the rectification will be carried out after the rectification is passed. In particular, houses with engineering quality problems must be timely repaired. The responsibility for house maintenance before the end of the year must be fully implemented to the unit and to the individual. The timely maintenance rate is guaranteed to be above 90. At the same time, relevant departments should promptly formulate corresponding regulations and measures, clarify the system of delivery and use of residential areas, and prevent the remaining problems of development and construction of new residential quarters.
Increase supervision over the property market and regulate property management practices.
First, strengthen the supervision and guidance of property management bidding, comprehensively implement the pre-property management bidding mechanism, create a fair and just competitive environment, and promote the professionalization, marketization and socialization of property management. In accordance with the State “Property Management Regulations” and “Preliminary Property Management Bidding Measures”, the “Measures for the Management of Pre-existing Property Management Bidding in Shenyang City” in accordance with the actual conditions of the city shall be formulated in a timely manner. It is required to implement a bidding system for new residential quarters. Newly built residential areas with a building area of more than 50,000 square meters must be selected and hired by public bidding. The newly built residential areas with a building area of less than 50,000 meters are in districts and counties. With the approval of the real estate administrative department, the property management enterprise can be selected by means of invitation and negotiation. At the same time, the owners' general meeting is encouraged to adopt the method of bidding to select and hire property management enterprises according to law. Moreover, the "Property Service Contract" and the "Owners' Convention" will be signed in a timely manner. For the newly-built residential quarters, the "pre-property management contract" and the "provisional convention for owners" will be signed in the top 100 of commercial housing sales.
The second is strict qualification review of property management companies. Property management enterprises engaged in property management activities in our city shall obtain the "Property Enterprise Qualification Certificate" in accordance with the requirements of the State Property Management Regulations, and comply with the provisions of the Ministry of Construction's "Property Management Enterprise Qualification Management Measures", according to the property management enterprise. Obtain a qualification level and undertake a property management project. At the same time, strengthen the annual inspection and qualification assessment of property management enterprises, and warn of violations and violations, etc., to be rectified within a time limit, and the property management qualifications are cancelled in serious circumstances.
The third is to strengthen supervision over property management practices and training of employees to improve property management. Establish property management enterprise credit files, property management enterprise manager credit files and access and exit mechanisms, supervise property management enterprises and employees and property management enterprises to fulfill the "property service contract", implement property management enterprises and property management project managers Real-name credit evaluation system, such as property management companies or property project managers, violations of laws, violations, violations, according to the severity of the plot, deduct the corresponding scores, comprehensive assessment at the end of the year, the results of the assessment as a property management enterprise annual inspection and rating The essentials shall be reported to the real estate administrative department and published in Shenyang Real Estate Information Network. Supervise the property enterprises to provide quality-matched services in accordance with the standards stipulated in the "Contract" and improve the level of management services. At the same time, strengthen the training of property management practitioners, and jointly with the training center of the Ministry of Construction, continue to train the property management practitioners in the city, and the employees must be certified. In particular, it is necessary to train the property management enterprise manager and the project manager. On the basis of obtaining the “Property Management Enterprise Manager Post Certificate” of the Ministry of Construction, the municipal real estate administrative department and the China Property Association jointly carry out the induction training system. After practical operation training, Those who have passed the examination will be awarded the “Professional Posts for Property Management Practice Operations”, and the qualifications for their employment will be cancelled if they fail.
The fourth is to standardize the owners' meeting and the owners' committee, and actively guide the owners to properly exercise their powers and fulfill their obligations. According to the relevant archives of the State and the Ministry of Construction, combined with the actual situation of the city, we will strive to issue the "Guiding Opinions on Strengthening the Construction of the Owners' General Meeting and the Owners' Committee" before the end of the year, clarify the responsibilities of various departments, and fully mobilize the enthusiasm of the streets and communities, in accordance with the "Regulations". The owners' meeting and the owners' committee shall be established according to law, so that this work that is related to the interests of the people and the stability of the community is more standardized and operational. Guide the owners' meeting and, on the basis of fully respecting the wishes of all the owners, select the owners who are enthusiastic about public welfare, have strong sense of responsibility, and have certain organizational capabilities to enter the owners' committee in accordance with the legal procedures. Standardize the behavior of the owners' meeting and the owners' committee, promote the self-discipline and democratic decision-making of the owners, and earnestly safeguard their legitimate rights and interests.
Establish a clear responsibility system for city, district, street, and community responsibilities. For residential quarters with property management conditions, it is necessary to implement professional management by property management enterprises, and strive to achieve a property rate of 100 before the end of the year; for residential areas that do not yet have property management conditions, it is necessary to identify management units and implement special services. After the conditions are met, property management will be implemented. Gradually form a new management system that combines community management, professional management and owner autonomy management. Relevant units and departments involved in property management activities shall assume social management responsibilities according to their respective responsibilities and create a favorable environment for property management.
Take various forms and increase the propaganda work on the regulations on property management. Formulate specific publicity plans, staged, step-by-step, in-depth and detailed publicity of the State Property Management Regulations and related supporting files, which has attracted the attention of all sectors of the community, so that the owners can constantly understand the policies and regulations of property management and guide the whole society to establish correctness. The concept of consumption promotes social harmony.
Third, organizational leadership
In order to make this work come true, the municipal government set up a leading group.
Team leader: Xing Kai
Deputy leader: Wang Tie
Member units: Municipal Real Estate Bureau, Construction Committee, Planning Bureau, Public Security Bureau, Administrative Law Enforcement Bureau, Civil Affairs Bureau, and District Governments.
The leading group office is located in the Municipal Real Estate Bureau and is responsible for daily organization and coordination. The district governments must also set up corresponding organizations to do a good job in specific organization and implementation.
Fourth, division of responsibilities
Standardizing property management is a systematic project. It is necessary to adhere to the principle of “combination of regulations and regional responsibility”. The municipal leading group is fully responsible for the supervision and guidance of this work; the municipal leading group office is responsible for the daily guidance and coordination of this work. And supervision and inspection; each district government shall be responsible for the specific implementation of this work in respect of the problems existing in property management; all relevant departments shall closely cooperate with the district governments in implementing rectification work according to their division of responsibilities. All units and departments must clearly define the division of labor, implement responsibilities, cooperate with each other, strengthen inspection and acceptance, and effectively improve the property management level of the city.
The Municipal Real Estate Bureau is the administrative department in charge of property management in the residential area of the city. It is responsible for the guidance and supervision of the city's property management work, and will work with relevant departments to improve the rectification of problems in property management enterprises and residential communities, such as: property management legislation, early stage Property management bidding, property management enterprise qualification review, owner meeting, owner committee formation, property management work research and publicity work.
The Municipal Construction Committee and Planning Bureau are the administrative departments of the development and construction units. First, when planning the pre-planning of the residential community, it is necessary to plan and construct the necessary supporting facilities for property management services and other related facilities to facilitate the later property management work. Second, the completion and acceptance of the residential quarters in strict accordance with the plan, not built according to the plan. Residential quarters cannot be accepted and rectified within a time limit; thirdly, for the remaining problems of development and construction, it is necessary to formulate a rectification work plan, actively organize rectification, and meet the eligibility criteria.
The Municipal Administrative Law Enforcement Bureau and the Public Security Bureau are responsible for the investigation and handling of property management activities, making property management activities more standardized and promoting the improvement of property management.
The governments of all districts are responsible for the property management work. They should formulate specific rectification work plans for the current problems in property management work, actively cooperate with relevant departments of the municipal government, increase management efforts, and conscientiously organize rectification so that problems can be timely and effective. solve.
Fifth, the implementation steps
It is a long-term work to strengthen the property management of residential quarters according to law. In order to ensure the completion of the work content determined by this plan, it will be implemented in three phases this year.
Investigation stage
The municipal leading group will take the lead, and the relevant departments such as the construction committee, planning, real estate, public security, and administrative law enforcement will cooperate with each other, and the district governments will organize and implement a pull-net investigation on the problems of development and construction, property management and residential areas. Register the book and establish a management file.
Rectification and improvement stage
The governments of all districts carefully analyze the various problems arising in the investigation, find the root causes, formulate corresponding rectification measures, and report to the municipal leading group for review. After the examination is passed, the rectification can be seriously organized according to the division of responsibilities.
Acceptance phase
According to the work content and standards, the leading group members will concentrate their time and carefully organize and review the rectified property enterprises and residential communities one by one to ensure compliance.
Sixth, safeguard measures
Raise awareness and clarify responsibilities. Leaders at all levels should take the strengthening of property management in residential areas as an important task, implement the "first-in-command" responsibility system, and implement responsibility at all levels. Establish a responsibility system and long-term management mechanism with clear responsibilities for cities, districts, streets and communities. The relevant functional departments of the municipal government shall assume social management responsibilities in accordance with their respective responsibilities, and earnestly grasp the results of the property management work of the residential quarters and grasp the results.
Work closely together and do a good job of rectification. The relevant departments of the municipal government and the district governments must coordinate and cooperate closely, and formulate practical and corrective measures for the problems in property management, and conscientiously grasp the rectification. If the rectification is not timely or incomplete, the relevant departments shall investigate and deal with them in accordance with relevant regulations to ensure that all the standards are met.
Strengthen publicity and create an atmosphere. It is necessary to carry out the activities of “implementing the “Property Management Regulations”, rectifying and regulating the property management market”, vigorously publicizing the policies and regulations of the property management and related rules and regulations, so that the residents can understand the relevant policies and rights and obligations of property management, and further enhance the awareness of participation and rights protection. Consciousness, establish a correct concept of consumption, and gradually move the property management to a virtuous cycle.
Strengthen management and consolidate results. Relevant departments of the municipal government and district governments should regard property management as an important part of social management, and be responsible for division of labor and strengthen management. In particular, after rectifying existing problems, it is necessary to further clarify management units and management responsibilities, avoid recurrence of similar problems, and effectively safeguard the vital interests and social stability of the residents.
Part 4: Property Management Work Plan
In order to standardize community management and provide quality property management services for the owners, our company will adopt a series of management measures to ensure the quality of the community.
Management target
Based on the quality policy of “Scientific Standardization, Dedication, Efficiency, Safety, Civilization and Sustainable Development”, the property company adheres to the “people-oriented” service management concept, implements scientific management of community properties, provides quality services, and has existing management experience and management. On the basis of resources, we constantly adjust and update, and introduce advanced management concepts, so that the majority of owners and users can truly feel the value-added enjoyment brought by high-grade properties and high-quality management. Our company will ensure the overall satisfaction rate of owners and users to reach over 90% according to the relevant standards of Hebei Province and Tangshan City.
Second management principle
In order to achieve the desired management objectives and pursue the best environmental, social and economic benefits, the following principles will always be grasped in the property management process:
Service first, strict management principle
"Service first" is the purpose of property management. Therefore, management must continue to adhere to the "people-oriented" management philosophy, from the needs of owners and users, strengthen service functions, enrich service connotation, and provide quality, thoughtful and timely services. “Strict management” is the guarantee and foundation of services, including the maintenance and management of property, the management of employees, and the management and dissuasion of inappropriate behaviors of owners and users, establishing a strict and comprehensive management system, implementing legal management and strictness. Management and scientific management to ensure that property management services receive the desired results.
The principle of combining professional management with owner's autonomous management
In daily management, we must give full play to two enthusiasm, namely the enthusiasm of the property management company and the enthusiasm of the owners. Property management companies should respect and follow the requirements of the majority of owners and users, through the service center to implement professional management of the community, and strive to support the owners and users to enable them to use and maintain the property correctly, and consciously abide by the owners The conventions work together to create a civilized office environment.
The principle of property management and diversification
While doing a good job in daily management and routine services, starting from the actual situation of the property, we will carry out a series of service diversified operations, which not only meet the different needs of the owners and users, but also enhance the hematopoietic function of the property company and increase the economic accumulation. Conducive to better serve the owners and users.
Four management methods
Implementing full-scale property management, rationalizing proposals for properties from the perspective of developers, owners and professional property management companies, and building an excellent property management hardware environment;
Establish a property service center with professional management personnel to implement professional management;
On the basis of the company's existing management resources, fully draw on the advanced management experience of the industry, actively cultivate high-quality management talents, and form a high-quality property management team;
Formulate a set of realistic rules and regulations, determine a series of high-standard property management behavioral norms, promote management by system, and manage management services;
Strictly abide by the relevant property management regulations, formulate practical and feasible management plans; sign various agreements with the owners, and restrict the actions of both parties according to law;
In accordance with market-oriented, enterprise-oriented operation methods, we provide a full range of services and diversified operations.
Property Management Service Project
1. Public service projects:
Daily maintenance and maintenance of public parts of the house;
Maintenance and maintenance of public facilities and equipment;
Clean management, garbage collection and removal in small areas;
Maintenance of public greening;
Maintenance of public order;
Fire management
2. Paid special service items
Paid repair class;
Agency service;
Intermediary service;
Charge management
Property service fee
1. The salary of the management service personnel and the welfare expenses and social insurance premiums collected according to the regulations;
2. The daily operation and maintenance costs of the shared parts of the property and the shared facilities and equipment;
3. Cleaning and sanitation expenses in the property service area;
4. Greening and maintenance costs for property service areas;
5. Maintenance cost of the property service area;
6. Office expenses of the property company;
7. Depreciation of fixed assets of property companies;
8. Legal tax;
9. Corporate profits.
The property service fee does not include the operation and maintenance fee for the equipment of the secondary pressurized water supply facilities and the public lighting fee for the building. This part of the fee will be charged separately. The content and standards of fees are implemented in accordance with the “Implementation Measures for the Administration of Charges for Property Services in Hebei Province” and the “Implementation Rules for the Management of Charges for Property Services in Tangshan City”.
Check-in management
Providing convenient, fast, timely and thoughtful services when handling the procedures for owners and users to stay, giving the owners a good first impression and laying the foundation for follow-up management.
1. Management content:
Prepare the information required by the owner and the user to collect the house;
Provide one-stop service for house closing procedures;
According to the process of receiving the house to handle the formalities:
1) Issue the delivery information according to the owner and the user's check-in notice and various necessary certificates;
2) Recover the various forms filled out by the owner and the user according to the regulations, and collect the fees to be paid;
3) Accompanied by the owner to inspect the house;
4) After confirming the quality of the house found in the inspection room, after confirming by the owner, fill in the “Owner's Home Inspection Form”, submit all the questions to the developer, and urge the solution.
2. Management measures:
Develop a check-in plan and prepare relevant information;
Arrange the workflow according to the housekeeping program;
Plan the owners and users to stay in the site layout plan;
Check in the procedures for owners and users as required.
Archive management
Strengthening the management of archives data will help preserve the historical data of the property, maintain the continuity and standardization of management, and facilitate the inspection, maintenance, renewal and communication and contact with the owners of the houses and facilities.
1. Management content:
Project files: all engineering techniques, maintenance, renovation materials, various as-built drawings and various facilities and equipment materials from the takeover;
Owner's file: the rental contract of all owners and users, the basic registration form of the owner and the user, the registration form for decoration, etc.;
Financial files: financial income and expenditure statements formed by the year-end, property maintenance fund use statements, etc.;
Archives: relevant property management regulations and policies, company files, etc.;
Management information: greening materials, daily inspection records, duty records, vehicle management records, monitoring records, honorary materials, etc.
2. Management measures:
Develop a file system and strictly enforce it;
Specialized management, special counters, cataloging, ordering and respecting the privacy of owners and users, keeping secrets;
Scientific management to ensure that the archives are complete and complete, and that the integrity of the archives is 100%;
Establish computer management of all kinds of materials, keep a timely grasp of relevant information, and improve management.
Housing and public facilities management
Housing management, especially the management of shared facilities and equipment, directly affects the life of the property and the safety of use, directly related to the safety of the owners and users, is the top priority of property management.
1. Management content:
Management of public parts of houses: According to the status quo, different management plans are formulated to ensure the value of the houses.
A, delivered room:
1) When the house is delivered, sign the owner's convention with the owner in time, inform the building decoration management regulations in writing, and establish the owner's file;
2) Strengthen the decoration management, stop the violation of the decoration in time, and if the circumstances are serious, ask the relevant administrative department to handle it according to law;
3) During the renovation period, the public parts of the house should be protected in time to ensure the safety and beauty of the house.
B, vacant room:
1) Regularly view and ventilate in vacant rooms;
2) Regularly check the houses and facilities, find problems or deal with them as soon as possible, or notify the owners in time.
C, public housing
Do a good job in the maintenance and maintenance of public housing, find damage, timely maintenance, to ensure the safety and beauty of the house.
Equipment maintenance:
1) Regular inspections of public hydropower facilities and equipment, found damage, and timely maintenance;
2) Regular inspections of pumps, fan rooms, elevator rooms and other equipment;
3) Regular inspections such as temperature, smoke, and spray to ensure normal and effective;
4) The intelligent system uses daily patrol and regular maintenance to make real-time running files;
2. Management measures:
Strengthen the management of decoration households, urge the owners and users to do the pre-renovation declaration work, and conduct on-site inspections frequently, and find problems in time to stop them. In case of emergency, measures such as water and power cuts can be taken to prevent the damage from expanding;
Comprehensive training for all maintenance personnel, knowing the specific location of each hidden line to ensure the operation and maintenance of the system;
Establish detailed technical files for all the devices and accessories in the system, so as to check the parameters of the equipment as quickly as possible to ensure the optimal operating state of the system;
Create detailed files for all equipment accessories, ensure the fastest possible access to the required accessories, and track product updates;
Establish a maintenance staff duty system to ensure timely maintenance and a return visit system and records;
Take a combination of daily inspections and regular maintenance to ensure that the houses and supporting facilities are in good condition.
Green cleaning management
Greening and cleaning is directly related to the image of the community and the living environment of the owners. It is also an important indicator for assessing the quality of property management.
1. Management content:
Green conservation: Green chemical industry should be managed daily and scientifically maintained.
1) Watering the flowers and trees according to the climate;
2) According to the growth of flowers and trees, apply appropriate amount of flowers and trees, and properly loosen the soil;
3) Develop preventive measures to prevent pests and diseases;
4) Clear weeds and dead branches in time, and regularly pruning flowers and trees in spring and autumn, timely correcting the damaged flowers and trees, renovating or replanting suitable seedlings and flowers;
Clean and hygienic: Through the daily cleaning work, the public environment and public parts of the community are clean and tidy, the public facilities are clean, no smell, no damage.
1) Daily cleaning of the public areas on the floor;
2) Public parts such as residential roads, small items, and green belts are cleaned daily.
3) Collect garbage at regular intervals every day to ensure that the garbage bags are packed, clean the trash cans regularly, and disinfect the garbage room;
4) Stop the violation of environmental health management regulations.
2. Management measures:
Establish a green cleaning system, formulate maintenance plans on a monthly basis, and operate according to the operating procedures;
加強業務培訓，增強專業技能，聘請專業人員指導養護；
落實“三查” ，加強日常監督檢查；
治安管理
運用現有的科學技術手段與管理手段，依靠各種先進設備、工具和人的主觀能動性，維護物業和業主及使用人的安全，這是物業管理工作的重要內容，我們採取常規防範與技術防範相結合的24小時全天候管理方案。
1、管理內容：
常規防範：採取站崗執勤與巡邏執勤相結合的方式，協助公安機關維護大廈公共秩序，防止和制止任何危及或影響物業、業主及使用人安全的行為。
A、門崗的任務：
1）維護出入口的交通秩序,車輛按有關規定的停車制度執行, 加強機動車、非機動車管理，做到停放有序；
2）對外來車輛和人員進行驗證、登記；
3）嚴禁攜帶危險物品進入小區；
4）為業主提供便利性服務。
B、巡邏崗的任務：
1）按規定路線巡視檢查，不留死角；
2）巡查車輛停放情況，維護道路暢通、車輛安全，做好安全防範工作；
3）對小區內的嫌疑人員進行檢查防範；
4）對小區及樓宇安全、防火檢查；
5）對裝修戶的安全檢查；
6）防範和協助公安部門處理各類治安案件；
技術防範：
套用安全報警監控系統、周界報警系統，對小區內的治安情況實施24小時監控，以確保全全。
1）對可疑或不安全跡象採取跟蹤監視和定點錄象措施，並及時通知值班秩序維護員，進行現場處理。
2）值班秩序維護員配合公安機關處理治安案件。
2、管理措施：
實行半軍事化管理，制定管理和獎懲制度，嚴格付諸實施，以增強秩序維護人員的工作責任心；
強化內務管理，開展系統化軍事素質培訓，提高秩序維護人員的思想素質和業務技能；
加強秩序維護人員的行為規範教育，服裝統一，佩證上崗，語言文明，舉止得當；
嚴格執行巡更點到制度，確保巡邏質量；
監控中心定期檢修、保養，確保監控設備完好；
保證監控、值勤記錄詳細完備，建立安全管理檔案。
消防管理
消防管理是物業安全管理的重點，因此要根據消防法規的要求，結合實際，切切實實地做好消防安全工作，確保業主的生命財產安全。
1、管理內容：
建立消防工作站，有健全的消防管理制度及組織；
做好消防監控中心的管理；
做好消防設施、器材的管理；
保持消防通道的暢通；
加強裝修期間的消防安全管理；
嚴禁違章燃放煙花爆竹；
嚴禁攜帶、儲藏易燃易爆物品；
防止電器短路等引發火災因素。
2、管理措施：
制訂並落實消防管理制度和消防安全責任制，做到責任落實，器材落實，檢查落實；
制訂消防事故處理預案，防患於未然；
建立義務消防隊，定期組織消防安全學習及消防演習；
定期進行消防檢查，預防為主，防消結合，發現隱患，及時消除；
做好消防器材、設備的檢查保養，使之始終處於完好狀態；
制止任何違反消防安全的行為；
積極開展防火安全宣傳教育，定期向業主講解消防知識；
發生火災，及時組織補救並迅速向有關部門報警。
以上是我公司擬對湖畔麗舍項目的實施的物業管理方案，我公司將嚴格按照國家及唐山市有關法律法規實施管理服務。其中難免有不足之處，請房管局物業處領導多提寶貴意見，我們願為丰南物業管理事業的發展貢獻應有的力量！
篇五： 物業管理工作方案
為進一步加強物業管理工作，提高物業管理水平和服務質量，改善人們民眾的生活和工作環境，建立物業管理長效機制，根據國務院《物業管理條例》和《大連市實施〈物業管理條例〉辦法》等有關規定，結合我區的實際情況，制定以下實施方案。
一、創新機制，構築適應城市發展的物業管理模式
按照“重心下移、屬地管理、條保塊管、綜合協調”的原則，在我區率先構建與現代城市管理相適應的物業管理新體制。明確街道辦事處和社區居委會在住宅區管理中的主體地位，充分發揮社區基層組織與業主自治組織的作用，各職能部門履行各自職責範圍內的工作，建立轄區內物業管理的監督、協調、考核工作體系和工作機制，實現社區建設與物業管理相互促進、共同發展。
房管部門是物業管理的行業主管部門，負責監督、指導物業管理工作
1、擬定物業管理髮展規劃、發展目標及工作思路，制定相關配套措施；
2、負責專項維修資金的歸集，會同財政部門制定專項維修資金的使用方案，同時做好監督管理和檢查工作；
3、落實物業管理項目的招投標制度，組織物業管理行業的檢查、考核和人員培訓工作；
4、監管物業服務企業，規範物業管理服務行為，調處物業管理重大糾紛案件。
街道辦事處負責具體實施轄區內住宅區的物業管理綜合協調和監督管理工作
1、負責所轄區域住宅小區物業服務企業日常工作的指導和監督，續籌與使用審核物業維修資金、檢查考評物業服務質量、交接監管物業管理項目，參與轄區物業管理招投標、查處物業管理違法行為、新建住宅區公共配套設施竣工驗收、物業服務企業資質審核、物業管理區域劃分；
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