Interpreter training program

Part 1: Interpreter training program

In order to meet the needs of the scenic spots in the county cultural relics and tourism market, we will further develop tourism services and create brand work, and cultivate a tour guide team with outstanding service awareness and service skills, and promote the service level of the cultural relics practitioners in our county. The overall improvement of business quality and further enhance the tourism image, the County Cultural Relics Bureau and the County Tourism Bureau decided to hold a 20XX cultural relics scenic spot lecturer training class. The specific operations are as follows:

I. Training objects: Interpreters recruited by various travel agencies in our county

Second, the training content:

1. Overview of tourism development, tour guide etiquette

2. On-site tour guides and guide tips

3. Guide business knowledge

4, the basics of tour guides

5. Tourism regulations

6. Overview of Ningxiang Tourism

Third, the cost

In line with the principle of "effective training, balance of income and expenditure", the instructor of the replacement certificate pays 30 yuan each, and the newly recruited interpreter pays 50 yuan each.

Fourth, issue a certificate

The trainees of the training class pass the examination and the county tourism bureau is responsible for issuing the “instructor certificate”.

V. Registration notice

1. Registration time: March 1st - March 9th, 20XX, Venue: Department of Tourism, County Tourism Bureau.

2. Registration is required to fill in the instructor training registration form, and 2 pieces of 2 inch color photos are required to be paid.

3. Registration can be registered by the travel agency.


Part 2: Interpreter training program

In order to further improve the training of tour guide practitioners, comprehensively improve the overall quality of tour guide practitioners, and build a new business card for Hai'an tourism image in order to create a foundation for China's outstanding tourist cities, the County Tourism Bureau decided to conduct systematic training for tour guides and guides throughout the county. The specific plan is as follows:

First, the purpose of training

Standardize the management of tour guides in our county, improve the overall quality of the entire team, improve the quality of tourism services, and gradually build a team of high-quality professional tour guides who are dedicated, professional, and noble.

Second, the training object

The county travel agency holds the tour guide card for the special, part-time tour guides, staff and scenic guides, staff and some social personnel holding the tour guide card.

Third, the training content

Learn national, provincial and municipal tourism policies and regulations; understand the basic situation of Hai'an's politics, economy, history, culture, folk customs, folk stories, etc.; familiarize with and master Hai'an tourist routes, scenic spots, local specialties, tourist goods; tour guide professional ethics , business knowledge; with basic skills, skills, etiquette etiquette and other basic conditions.

Fourth, registration matters

submit material

Students must submit the following materials when registering:

1. Fill in the "20XX Tour Guide and Interpreter Training Registration Form" as required and affix the official seal;

2. a copy of ID card;

3. I recently had 2 photos of one inch free color.

registration time

July 21-24, 20XX

Registration place

County Tourism Bureau Quality Management Section

Contact information

Contact: Sun Feng, contact number: 81868698, fax: 81668085.

V. Training time and place

Training time: Starting from July 26, 20XX, every Tuesday from 2:00 to 5:30.

Training venue: Suzhong Seventh Battle Qijie Memorial Hall

Sixth, training assessment

The training assessment adopts the credit system assessment and examination. The students are required to score 2 points for each class. At least 14 points are required. After the training, they will take the examination and pass the examination. The qualified students will be qualified by the county tourism bureau and tourism association. The certificate of completion is used as the reference basis for the annual inspection of the tour guide and the important basis for the county tourism bureau to evaluate and evaluate the relevant units.

Seven, matters needing attention

1. Please strictly observe the attendance discipline when attending training seminars. Participants will be handed over to the staff before the start of the course; after the lecture, the credit will be obtained after the name is given and the credits manual is received.

2. The participating personnel shall abide by the regulations of the training unit, set the mobile phone to be silent or vibrate, and consciously maintain the order of the venue; respect the teacher, listen carefully, and not affect others.


Part 3: Interpreter training program

The lecturer is the first line of staff in the red tourist scenic spot. It receives a large number of tourists from all over the country every day. Their temperament image, work attitude, quality of explanation, service level will directly reflect the management status of the red tourist scenic spot, and the economic benefits to the scenic spot. Social benefits have direct or indirect effects. Therefore, in order to improve the ethics and professional skills of the lecturers, the Ministry of Social Education of the Memorial Hall has specially formulated this year's plan for the training of the lecturers:

First, the time, place and personnel list of training

Venue: Memorial Hall, Office of the Ministry of Social Education, Exhibition Hall

Time: June-December 20XX

There are two batches of personnel participating in the training, among which the new lecturers are: Wei Wei, Zhang Yanan, Song Min: The old lecturers are: Tian Yuehui, Wang Yanqing, Shi Yonghua, An Li, Shi Caixia, Yan Jia, Yao Caifei, Ren Huijun, Hu Fei, Li Wei, Wu Rui, Wu Yan, and Han Wenjuan have a total of 16 and there are 14 lecturers who are currently receiving training.

Second, the content of training, methods

This training focuses on improving the explanation skills and historical knowledge of the lecturers. The explanations include Mandarin correction, language vocalization and explanation. In this regard, the Ministry of Social Education will issue standard Mandarin, tongue twisters, recitation and explanation skills. The material content, history and knowledge of the Ministry of Social Education will be printed and published in the classic anti-war story explanations and anti-Japanese folk songs, etc. This is the material for the new and old lecturers to learn together. For the new and old lecturers working time and understanding of historical facts To the extent, the Ministry of Social Education plans to separate the new lecturers from the old lecturers.

The new lecturer: asks him to memorize the words, and recites three exhibition halls in one month. The responsible person is responsible for the guidance every week, and invites the leaders of the museum to check once at the end of each month.

Old commentator: According to some materials published in the museum about the history of the War of Resistance Against Japanese Aggression, the old lecturers are required to organize their own materials. Starting from the preface hall, two exhibition halls will be held one month, and the leaders of the pavilion will be assessed once at the end of the month.

Content of the assessment: According to the information released by the training, the lecturer is required to draw lots on the spot, and the order of the examinations and the contents of the examinations are taken. The contents of the examinations include: an anti-Japanese folk song, a Mandarin test, a classic anti-war story, and the exhibition hall. On-site explanations, etc.

Method of assessment: This training should assess the national language, image dress, posture, language organization ability and understanding of historical facts. Leaders should give points, evaluation, and hope to be linked to bonuses at the end of the year.


Part 4: Interpreter training program

Guiding ideology: continue to strengthen the basic skills training of the lecturers, enrich the connotation of the lecturers, comprehensively improve the overall quality of the lecturers, and improve the overall level of reception.

First, change the basic training mode of the lecturer, strengthen the targeted counseling for the lecturers, and improve the training effect.

1. Training methods: sub-regional key training and departmental division of labor and assistance training.

The group training before the class, the number of personnel is more, the pertinence is not strong, the effect is not good, so this year's basic training is divided into two groups of exhibition halls and the former site for training, and two instructors are sent to conduct targeted counseling every day.

In order to further improve the business level of the instructors, enrich the content of the old site to explain the content, enhance the appeal, use one-month time to take the leadership division of labor to help strengthen training for all the instructors, standardize and improve the old sites and routes of the old site.

2, training content and time schedule: staged intensive training on the training content, in principle, the implementation of one-week rotation system, such as tongue twist, breath, reading and Allegro practice, if there are changes, according to the actual situation.

3. Responsible person:

Former site: Li Yahui Yao Jun

Exhibition Hall: Liu Liping Liang Jie

4. Instructor:

Tongue twisting practice: Wang Fang Yuan Jing

Breathing practice: Yao Jun Lv Xiaocui

Allegro Practice: Liu Xiaoxiao Gao Jiegang

Reading training: Liang Jie Li Yahui White Snow

Second, carry out the "single story every day" competition, a story is told by a lecturer every day before the class, the time is controlled in about 4-6 minutes.

1. Scoring rules: score on the spot, with a total score of 100 points;

2. The judging consists of all the attending department leaders and interpreters;

3. Participant's score = average value of the scores of the leaders of the department × 50% + average value of the scores of all the commentators × 50%

4. Finally, there are four grades of excellent, good, general and bad. The score is better than 90 points, the difference between 80 points and 90 points is good, and the difference between 70 points and 80 points is generally less than 70 points. Top scorers account for 20% of the total number of participants.

5. The lecturer who is rated as excellent will be given a certain material reward and add 2 points; the interpreter who is rated as poor will be fined 50 yuan and deducted 2 points.

Third, play CDs, organize lecturers to observe peers or social famous lectures, recite, tell stories, study skills, and improve their own level.

Fourth, continue to strengthen all-round training for business backbones and new interpreters. Recently organized a live observation.

Fifth, dig deep into the ideological connotation of Xibaipo's spirit and enrich the content of the explanation.

Interpreter must read the subject: Interpretation of Xibaipo

Xibaipo’s Witness

Why are Chinese tour guides 100,000?

One hundred lectures on Xibaipo story

Xibaipo memory

The first three books are included as part of the 20XX comprehensive knowledge test, and other bibliographies are selected as the selected content.

Sixth, check the new lecturer's speech at the Integrity Hall.


Part 5: Interpreter training program

In order to further strengthen the construction of tour guides in our district, standardize tour guide activities, improve the professional ethics of tourism practitioners, and establish a new image of tourism in our district, the bureau decided to hold a scenic training class. In order to successfully complete the training task, the following work plan was formulated. :

First, the purpose of training

Adapt to the rapid development of tourism in our district, tap the excellent tourism culture connotation of our district, standardize and improve the business level and service standards of tourism practitioners, solve the practical problems of the current lack of talents in tourism enterprises, travel agencies and scenic spots, and jointly promote the health of our tourism industry. Continued rapid development.

Second, training time and place

Training time: to be determined

Check-in location: Tongren College of Continuing Education

Tongren District Tourism Bureau Contact: Li Jing Chen Wenting

Contact number: 5282069 18785699555

Tongren College Contact: Yang Mingsheng

Contact number: 5224729, 13985683854

Training Location: Tongren College

Third, the training object

Official and temporary tour guides employed by travel agencies, tourist attractions, and rural tourist spots in various counties, as well as social unemployed youths who are interested in conducting guided tours.

Fourth, the organization

Organizers: Tongren District Tourism Bureau, Tongren District Employment Bureau

Organizer: Tongren District Tourism Association, Tongren College

V. Training content

According to the requirements of the “Guide to the Tour Guide” in the National Vocational Skills Training, combined with the actual situation of the tourism practitioners engaged in the tourism reception work, the training content is “Common Knowledge” and “Guide of Tour Guide Business”, including city conditions and city tourism. Knowledge of scenic spots, tourism policies and regulations, basic business knowledge of tour guides, folk culture, etiquette services, etc., and adopt a combination of theory and practice to carry out teaching, focusing on the training of training and the mastery of tour guide skills, through systematic learning, The trained scenic spot personnel have good professional ethics and industry norms, and are proficient in tourism reception knowledge.

Sixth, training methods

In accordance with the relevant requirements of the state, the use of formal teaching materials, the use of professional teachers for a 15-day class, after the completion of the examination period, the Tongren District Employment Bureau issued a certificate of professional skills qualification and Tongren District Scenic Area Certificate.

Seven, the materials required for registration

All counties must submit the list of participants to Tongren District Tourism Bureau before November 30th.

Eight, specific requirements

The county sports, radio, television and tourism bureaus should attach great importance to this training work, and earnestly do a good job in the local travel agencies, tourist attractions, tour guides, and lecturers to participate in the study and training mobilization propaganda and organize registration and training.

All travel agencies and tourist attractions must be combined with the actual situation. We must arrange the tour guides of this enterprise to participate in this study and training, and improve the service skill level through learning.

All participants in the training, the accommodation, training and other expenses during the training will be paid by the employment training funds, and the insufficient meals will be borne by the students themselves.