Quality Service Activity Implementation Plan
Part 1: Implementation plan for quality service activities
In order to effectively strengthen the construction of the political style, further enhance the service awareness, effectively improve the quality of service, and strive to create a service-oriented organization with superior satisfaction, public satisfaction, and social satisfaction, after research, it is decided to carry out quality service activities in a comprehensive scope. To ensure that the activities are clearly effective, the following implementation plans are in place:
First, the guiding ideology
Guided by the spirit of the 18th Party Congress, we will conscientiously abide by the working philosophy of “the style of action and the line of words and actions run through 365 days”, with the focus on improving work style and focusing on improving service quality to ensure satisfactory service. As a standard, we will continue to innovate ways and means of work, and strive to create a civilized, harmonious, high-quality and convenient service environment, actively establish a new image of the quality supervision department, and provide a strong guarantee for promoting the sound and rapid development of the city's social and economic undertakings.
Second, the overall goal
Through the quality service theme activities, we have achieved the following goals:
The style of the institution has further improved. Put an end to the phenomenon that “the door is difficult to enter, the face is ugly, the words are difficult to listen to, the things are difficult to do” and the phenomenon of pushing and smashing occurs. The cadres and workers of the government love their posts, dedication, responsibility, innovation, and a strong sense of professionalism, responsibility and honor. A strong atmosphere of eagerness, calmness, unity and progress, and service-oriented.
The image of the department has been further improved. Asking about politics and the people, asking for the people, asking for the people, exploring and formulating various convenience measures, effectively solving the problems in daily work, promoting the people's livelihood project with the people's heart project, and working hard to improve the satisfaction of the masses with the quality supervision department. Establish a good image of the quality supervision department.
Service capabilities are further enhanced. By focusing on high-quality service theme activities, the cadres and workers' ideological and political quality and business ability have been greatly improved, and the awareness of serving the people has been significantly enhanced. The hospitality, hospitality, thoughtfulness, civilized, administrative, convenient and efficient.
The performance of the work has been further improved. The vast number of cadres and workers must be knowledgeable, well-versed in business, well-functioning, well-intentioned, and determined to make progress in the city.
Third, the method steps
Phase 1: Mobilization deployment
All cadres and workers' meetings were held to formulate implementation plans for the theme of high-quality service activities, and to set up a leading group for the quality service theme activities of the bureau to fully deploy the theme activities for launching quality services. In the second floor lobby, a complaint box was set up, the supervision complaint telephone number was announced, and the society evaluated and supervised the quality service activities of the bureau.
The second stage: organizational implementation
In order to achieve practical results and prevent the flow of form, the seven theme practice activities will be organized during the quality service theme activities:
1. Visit the survey. In conjunction with the theme of “Going to the Grassroots and Serving the People”, all departments must determine the research direction and research topics according to the current work situation and outstanding problems that need to be solved urgently. They should go deep into enterprises and the public, conduct extensive visits and research, and face-to-face discussions. Communicate with each other, understand the needs of the people and enterprises, solicit opinions and suggestions from the service targets, check the individuality and common problems existing in the work, and formulate targeted solutions to provide reference for the decision of the director's office.
2. Close to the service. It is necessary to carry out services in depth and conduct activities at the grassroots level, in charge of leading the team, to carry out policies, send services, send warm "three-send" activities, change services, and other services for active services, and strive to solve the difficult problems of the people's concerns at the grassroots level. A line.
3. Warning education. Actively carry out various forms of clean government education and warning activities, organize time to organize cadres and workers to receive warning education, educate everyone to calculate the political, economic, reputation, family "four books", and effectively build an ideological and moral defense line against corruption and promote honesty.
4. Observe the classics. Organize the relevant enterprises to visit and study, learn the advanced management concepts and standardized system measures of the enterprise, and provide reference experience for further optimization services of the bureau. At the same time, combined with business work, explore how to better innovate service methods and service content, meet the development needs of enterprises and the urgent requirements of other service targets, so that services are closer to reality and more productive.
5. Help the poor. Each department should determine the specific projects for the people to do practical things and do good things, carefully sort out them, check them in time, follow up in time, fulfill their commitments, and win the trust of the people with tangible results, which will "see the people's feelings, benefit the people's livelihood, and safeguard the rights of the people." The work of solving the people's worries is truly implemented.
6. Optimize innovation. Carry out staff quality and brand improvement projects, further strengthen the standardization, specialization and refinement of quality supervision management and service, and implement the “5355” service specification method in the whole, that is, “five ones”: a smile on the service target Welcome, a chair to give a seat, a cup of hot water to warm the heart, a sincere service, a goodbye to send; "three norms": standardize the office space logo, standardize the personnel grooming instrument, standardize the office service environment; "five good": say Every word, answer every call, receive every citizen, patiently explain every policy, do a good job every day; "five don't let": let the people who do things be left cold, Don't let work mistakes happen to me, don't let work matters be delayed because of me, don't let bad atmosphere appear in me, and don't let the image of quality supervision department suffer from me. Through the optimization of innovative service methods and methods, we will strive to create a service brand that “quality creates quality”.
7. establish plantform. We will earnestly grasp the construction of quality monitoring windows, and carry out intensive activities such as “Quality Service Window” and “Quality Service Modeling”, continue to integrate service resources, standardize business processes, improve work efficiency, and provide “zero distance” quality and efficient services to the public. Create an administrative environment of "doing things according to law, standardizing behavior, fairness and transparency, and facilitating the people and benefiting the people." For the "12365 hotline", we must conscientiously analyze and study, effectively deal with the solution, and timely publicize the relevant information in the form of face-to-face explanation, telephone communication, written reply, etc., so that the pieces are implemented and everything is echoed. Vigorously promote the construction of e-government openness and information platform, timely release government affairs information through effective carriers such as the Internet and newspapers, and provide convenience for citizens, legal persons and other organizations to obtain quality supervision information, further strengthen the relationship with service targets, and improve quality. The social credibility of the supervisory department.
The third stage: summary improvement
After the event, each comrade must carefully carry out the “review” in accordance with the tasks and objectives, conduct self-examination and self-containment, and form written materials on measures, service effectiveness, problems, and feelings. The bureau will comprehensively summarize the activities of the quality service theme, find out the shortcomings, formulate corrective measures, further improve the work system for serving the people and doing things for the people, consolidate the results of the activities, establish a long-term mechanism, and promote the in-depth and continuous development of the quality service activities of the bureau.
Fourth, work measures
Strengthen leadership and improve mechanisms.
In order to ensure the smooth implementation of quality service activities, the bureau set up a team leader by xxx comrades, comrades xxx, xxx, xxx, xxx as deputy team leaders, and the main responsible persons of each department and each unit as members of the quality service theme activity work leading group, leading group There is an office under the office, the office is located in the supervision room, and Comrade Wang Yao is also the director of the office. The leading group office is responsible for organizing the guidance and supervising and inspecting the quality service theme activities, forming a “top leader” in the overall situation, personally grasping and managing the leadership. The responsible person specifically grasps the working mechanism of the staff involved in the implementation.
Strengthen publicity and create an atmosphere. It is necessary to make full use of the publicity positions of websites, service windows, social public media, etc., vigorously promote the importance of carrying out quality service theme activities, further stimulate the enthusiasm, initiative and creativity of the cadres and workers, and strive to create care for everyone, support for everyone, and people. The strong atmosphere in which people participate in activities has made the concept of “serving for development and benefiting the people” deeply rooted in the hearts of the people.
Take care of all factors and strive for practical results. All departments and units should be carefully planned, scientifically arranged, and promoted in a coordinated manner. In the process of carrying out quality service theme activities, we should pay attention to four joint articles: organically combine with the theme of “going deep into the grassroots and serving the people”, and “double statement, The activities of “Shuangnuo and Double Evaluation” are organically combined with the combination of innovation and development, especially in promoting the current work, enhancing the pertinence and effectiveness of the activities, and solving the outstanding problems that exist at present. Transforming the results of the activities into a powerful driving force for the development of the human society system, let the people feel the new changes brought about by the quality service theme activities.
Strict supervision and intensified assessment. The Leading Group of Quality Service Theme Activities will conduct regular inspections and inspections on quality service theme activities, and supervise and implement the service system of first-inquiry, time-limited, one-time notification, post responsibility, and government affairs disclosure, and the measures are weak, perfunctory, and complaints are verified. Departments, units, and individuals will be notified. At the same time, this activity will be included in the annual bureau target management assessment content, and as an important condition for the evaluation of the first tree-level awards at the end of the year, by praising the advanced, spurring and promoting each other, the concept of serving the people will be transformed into the conscious action of each staff member. With the enthusiasm of the cadres and the masses, the cadres and workers have devoted themselves to the theme of high-quality service activities, and pushed the work of the bureau to a new level.
Part 2: Implementation Plan for Quality Service Activities
In order to effectively strengthen the school work style, the construction of teachers' morality and style, and promote the healthy and harmonious development of education, combined with the actual situation of the school, the following implementation plans are formulated:
First, the guiding ideology
Guided by Deng Xiaoping Theory and the important thinking of the 'Three Represents,' conscientiously implement the spirit of the 17th Party Congress, take the scientific development concept as the guide, innovate management methods, change departmental style, standardize administrative behavior, promote administration according to law, and improve service quality. Improve the efficiency of work and better serve the development of education in Jixian County.
Second, the activity target
Through the establishment of high-quality service window activities, the school's service awareness has been significantly enhanced, the public's satisfaction has been significantly improved, the school's internal management has become more standardized, the work has become more open and transparent, the system has become more complete and perfect, the team has become more united, and the first-class team has been established. First-class style, plastic first-class image, the goal of creating first-class performance.
Three implementation scope
administrative office
Four activities
Establish a leadership group
Team leader: Li Zhibin
Deputy Team Leader: Kong Deming Tang Shuhua Xu Xiaojiang Yan Chaojun Zhang Yuan
Member: Huang Xinping, Chen Xiaobao, Yang Bingcheng, Mu Hong, Yang Lixin, Hong Bang
Zhang Wei
Increase publicity and create a good atmosphere
Make full use of teachers' associations, parent conferences, etc., increase publicity efforts, and create a good public opinion atmosphere for the development of quality service activities.
Formulate and improve various institutional measures
Formulate and improve a series of management systems and methods such as the learning system, the democratic life meeting system, the democratic scientific decision-making system, the sales and purchase system, the financial management system, the public commitment system, the accountability system, and the administrative cadre contact class system. In general, the “five disclosures” should be made, that is, the service content is open, the procedures are open, the application materials are disclosed, the time limit for disclosure is open, and the charging standards are open.
Provide quality and efficient service
The staff is neatly dressed, civilized, and thoughtful and welcoming, so that there is a voice, a voice, a voice, and an echo; the applicant, the bid, the contractor, and the handling situation The registration, reply and feedback are registered one by one; the fifth is to set up and publish a complaint telephone number for the convenience of the people, directly accepting the people's work attitudes, legal counseling, service quality and integrity, and other reports and complaints, and accepting public supervision.
Strive for a first-class style.
In combination with the relevant requirements of the teacher's morality and professional ethics construction, we must conscientiously grasp the construction of teaching and work style. Enhance the cadre workers' awareness of learning, service, responsibility, and integrity, and vigorously carry forward the work style of not waiting, querreling, resolutely pursuing, seeking truth and being pragmatic, pioneering and innovative, resolutely curbing formalism, bureaucracy, and eliminating layers of deployment arrangements. Most people arrange A phenomenon in which a few people do things. Resolutely overcome the bad situation of unhealthy academics, poor inspection, low efficiency, and delays in work, adjust the focus, focus on teachers and students, go deep into the classroom, deepen the group, understand and master the situation of teachers and students, and be practical for teachers, students, parents and people from all walks of life. Do practical things, do good things, show new images with new styles, and promote the school's work with a new image.
Create first-class performance
Change the style of work, improve the efficiency of governance, pay attention to service effects; change the style of work, step out of the "four internal loops", focus on strengthening the ability to govern; change the style of work, never implement the problem, create responsibility for everyone, everyone responsible, and strive for progress, A united and hard atmosphere. Seriously decompose and refine the responsibilities, and strive to achieve the work performance and business level in the forefront of the same industry in the city, and form a bright spot to promote the work on the surface. Specifically do the following five aspects of work:
1. Establish a team of teachers with high morality, advanced thinking, and excellent business. First, support and encourage teachers to participate in business training, improve their academic level and teaching level; second, continue to carry out the blue-blue project, help young teachers to create brands, promote the early development of young teachers, and make the entire teaching team full of vigor and vitality; Carry out the famous teacher project, activate the talents, constantly update the knowledge structure, train the backbone teachers, and build the elite teachers of the school teachers.
2. Education and teaching work. Conscientiously implement the "School of China's Small Teaching Practices in Xuancheng City", strengthen routine management, take classroom teaching as the center, and conscientiously do a good job in preparing lessons, attending classes, approving homework, tutoring students, listening to evaluation courses, etc. Measures, truly care for students for development, focus on quality for survival, make great efforts to achieve breakthroughs, and retreat to seek for transcendence, and strive for practical results.
3. Education and research work. Renew ideas and build a lifelong learning philosophy. Diligent study, diligent reflection, diligent writing, conscientiously study the characteristics of the subject, constantly explore the value of the subject's education, and achieve work innovation. Learning from the experience of running schools in advanced regions, combined with the actual situation of the school, optimizing classroom teaching and improving teaching quality. Actively participate in teaching and research activities, and attend lectures and grades. Guide students to study skills and methods. Implement the strategy of “going out, please come in”, strengthen exchanges and cooperation between schools, and realize the sharing of teaching resources.
4. Moral education work: earnestly study the educational principles and policies of the party and the state, learn the laws and regulations such as the Teacher Law and the Compulsory Education Law, enhance the teachers' legal awareness, and improve the teachers' self-protection ability; further enhance the faculty and staff of the whole school. Moral education awareness, everyone is a moral education practitioner, everyone is the leader of the student spirit, everyone can do the ideological work of the students, creating a healthy and uplifting atmosphere. Seriously implementing the Law on the Protection of Minors has indeed strengthened the ideological and moral construction of minors. Based on the Code of Secondary School Students and the Standards of Daily Behavior of Middle School Students, we will focus on the cultivation of students' good behavior habits. Do a good job in campus safety, strengthen food safety and hygiene management, and prevent safety accidents. Strengthen the construction of campus culture.
5. Logistics work. Strengthen the management of school safety work, especially the management of food safety and health work. Do a good job in financial management and strictly regulate the implementation of the financial system. Seriously register and register property, and do a good job in school management. Do a good job in campus greening and beautification. Do a good job in school environmental sanitation and improve the health of the campus.
Five implementation steps
The implementation of quality service activities, the method steps are mainly carried out in four stages, the time is one year.
The first stage: formulating the program and learning the mobilization stage. The time is one month, that is, September 5 to 30. The work at this stage: First, strengthen leadership and set up institutions. The second is self-inspection and self-inspection. The third is to mobilize the mobilization meeting to arrange the deployment and creation work.
The second stage: perfecting the system and perfecting the mechanism stage. The time is one and a half months, from October 1st to November 20th. According to the content of the activities, we will establish and improve various systems to prepare for the smooth development of the activities and lay a solid foundation.
The third stage: implementation of responsibility, organization and implementation stage. The time is 5 months, from November 21st to April 20th. The implementation phase is a key stage in the development of quality service activities. The main task of this phase is to implement responsibilities and carry out good service work according to the requirements of the various systems for setting up windows.
The fourth stage: inspection and assessment, rectification and improvement. The time is one month, from April 21 to June 20. The main work of this stage is to summarize the experience and problems existing in the creation of the work, and to rectify the opinions and suggestions put forward by the community to further improve the quality of service.
Six job requirements
1. Strengthen leadership and ensure that the responsible subject is in place. In order to promote the effective creation of the work, the school set up a leadership group to organize the implementation of the entire creation. The leadership team has an office in the school administrative office, which is responsible for daily work. The director of the office is also served by the deputy director of the school administrative office to ensure the steady progress of the creation.
2. Strengthen supervision and inspection to ensure actual results. The school conducts regular inspections on irregular occasions, combines regular inspections with special inspections, and proposes solutions to problems identified during inspections.
3. Take care of all aspects and integrate with other development activities. Our school carries out high-quality service activities, and combines with the implementation of the establishment of peace, the creation of spiritual civilization, and the strengthening and improvement of the implementation and implementation of the construction of teachers' morality and style, so that the whole school can play a game of chess, form a joint force, and act as a whole.
Part 3: Implementation of quality service activities
In accordance with the deployment and requirements of the municipal bureau's democratic appraisal work, in order to actively do the work of the construction of our center, according to the requirements of the archives of the 20th [20XX] and the archives of the work [20XX] No. 36, In the construction work, the implementation plan for the establishment of a quality service window activity in the Labor and Employment Center of Zhangping City was specially formulated.
First, the guiding ideology
Guided by Deng Xiaoping Theory and the important thinking of the 'Three Represents,' conscientiously implement the spirit of the Fourth Plenary Session of the 16th CPC Central Committee, follow the work of the higher-level work, and closely focus on the economic work theme of the municipal party committee "strive to grasp the project and create the environment" Correctly fulfilling duties as the core, strengthening team building as the relationship, serving the people as the focus, and taking people's satisfaction as the standard, strengthening the construction of the work style, promoting the creation of civilized industry activities, and establishing a good image of the labor security system.
Second, the work objectives
Taking the opportunity of “new construction of new services” as an opportunity to improve the work style, enhance the transparency of work, improve the efficiency of work, strengthen the service for the people as the entry point, further improve the employment service function, and comprehensively improve the service quality of the labor and employment center and its staff. And the service level, build a quality service window of the labor security department with proficient team management, sound system management, high quality and efficient service, open and transparent work, excellent work style and perfect supervision mechanism.
Third, safeguard measures
1. Strengthen leadership. Fully understanding the creation of high-quality service window activities is an important part of the construction of the style of work, and is an important manifestation of the "new three-in-one" construction. The establishment of the Zhangping City Labor and Employment Center to create a high-quality service window activity work leading group, the head of the center as the team leader, the deputy director as the deputy head, the heads of each unit are members, and jointly manage.
2. Sound system. Establish a first-instance accountability system, post responsibility system, service commitment system, time-limited system, government affairs disclosure system, performance evaluation system, negative reporting system, one-time notification system and other service systems.
3. Expand publicity. Through slogans, banners, setting up booths, and setting up policy consultation telephones, we will provide policy consultation and information inquiry for laborers and employers free of charge, actively publicize labor security laws and regulations, and extensively carry out publicity activities to enable the general public to participate. Come on our activities.
4. Strengthen supervision. We will firmly establish a sense of consciously accepting supervision, and establish and improve five monitoring mechanisms including democratic appraisal, complaints and reports, job evaluation, self-inspection and rectification, and accountability.
First question responsibility system: All superiors and departmental civil servants come to our center to inspect and guide the work or the people go to our center for consultation. The first employee asked is the first responsibility system. The first question is responsible for the enthusiastic introduction and positive introduction. Go to the service unit or leader you are looking for.
Service commitment system: The center formulates a commitment to civilized service, and each employee shall implement the promised service as required.
Post responsibility system: Each employee is the person responsible for the position, and the responsible person must take full responsibility for the position.
Time-limited system: smooth channels for people to do things, for the people to do things, can do things immediately, can not be immediately to inform the public to answer the time, and report to the director.
Open government affairs system: set up a government affairs open column, designate a comprehensive unit to be responsible, and regularly or irregularly announce the government affairs work, the important work of the center and the changes in personnel assessment.
Performance appraisal system: adhere to the principles of openness, fairness, impartiality and objectivity, work in three positions, important tasks, and work attitudes. Quantitatively score the work of employees, and combine the usual appraisal with the year-end assessment as an important basis for the evaluation of cadres and workers at the end of the year. .
Negative reporting system: If the center staff is serving the public and denying or disapproving the people's request or application, the handling personnel must report the reasons to the director in writing within 7 days.
One-time notification system: For the people to do things, for the things that can be told, we must inform all at once.
Democratic appraisal system: Implement the democratic appraisal system for all members of the center on major issues. Before the convening of the appraisal meeting, we will hold a symposium, and we will solicit opinions from a variety of forms. In the council, the respondents will make brief work, and then the participants will be divided into groups. Discuss and make a speech at the center, and finally conduct a democratic assessment.
Complaint and Reporting System: Set up a report box and complaint telephone, accept the supervision of the public, and report the box once a quarter. The investigation and complaints of the people are verified and the responsibility is resolutely pursued.
Work evaluation system: Combine the usual assessment with the year-end assessment, and use the usual work as an important basis for the year-end assessment.
Self-inspection and rectification system: Self-examination of the work of the stock room every quarter, timely rectification of the problems and deficiencies found.
Responsibility investigation system: In the scope of its own business and position, if it causes losses to the people in the work due to subjective reasons such as work ability attitude or adversely affects the reputation of the center, it will be held accountable for the person in charge of the person and the shareholder.
Part 4: Implementation Plan for Quality Service Activities
In accordance with the spirit of the Notice of the Wugong County Personnel and Labor and Social Security Bureau on the establishment of the “Quality Service Window” unit activities in the county personnel and labor and social security system, in order to further strengthen the construction of the medical insurance office, the service level of the staff is continuously improved. The quality of work, better serve the medical and medical population, combined with the actual situation of my office, the implementation of the "Wugong County Medical Insurance Office to create a "quality service window" activities implementation plan" as follows:
1. Guiding ideology and target requirements.
Guided by Deng Xiaoping Theory and the important thinking of the "Three Represents", we will thoroughly implement the scientific development concept, carry out the "Quality Service Year" activities, adhere to the people-oriented principle, and take "fair, convenient, clean and efficient" as the basic requirements to enhance services. Aiming, improving work style, improving work efficiency, strictly administering according to law, and providing satisfactory services for medical and medical people, with internal quality and external image, continuously improve the overall level of our construction, and safeguard the vital interests of the medical and medical people. The county's medical insurance industry has made positive contributions to the healthy development of the medical insurance industry.
Second, solidly develop high-quality service window creation activities.
Adhere to strict and fair handling. Carry out the work according to the law according to the regulations, protect the legitimate rights and interests of the handling personnel and service targets; improve the work responsibility system, appraisal and evaluation system, etc., to eliminate the abuse of power; strengthen the study and training of laws, systems, business work, improve the handling The ability of personnel to work; actively publicize medical insurance regulations and policies, enhance the informed awareness of the insured, and safeguard the fundamental interests of the medical and sick people.
Adhere to quality and efficient services. Scientifically set up procedures, standardize work behaviors and service standards, and continuously improve work efficiency and service quality; office environment is clean and tidy, service facilities are complete, service standards are standardized; staff are enthusiastic, honest and trustworthy, and do not handle matters within the scope of duties Pushing, dragging, smashing, and martyrdom, strictly within the prescribed time limit; continuously innovating the management service model and actively promoting service measures that facilitate the people and the people.
Adhere to openness and transparency. Timely to disclose the contents and responsibilities of the operation of the window, the procedures, procedures, results and time limits, and service commitments to the client, paying attention to actual results and avoiding formalism. Establish and improve the open accountability system, ensure that the content of the disclosure is comprehensive, true and accurate, and that the behavior is open, fair and transparent.
Insist on improving work style. Lecture, political, positive, cohesive and creative; firmly establish service awareness, have good professional ethics and comprehensive business quality; be patient, work hard, adhere to principles, be impartial, discipline, clean and honest Neat, civilized, courteous, dignified, norms of behavior, no problem of unhealthy trends that harm the interests of the people.
Adhere to continuous improvement of the supervision mechanism. Firmly establish the consciousness of consciously accepting supervision, extensively listen to the criticisms and suggestions of the service targets and all aspects of society; improve and perfect the internal supervision system such as democratic appraisal, complaints and reports, self-inspection and rectification, and accountability; actively explore new forms of supervision And ways to continuously expand the channels of supervision to ensure that the role of organizational supervision, public supervision, social supervision and public opinion supervision is fully exerted.
Third, safeguard measures.
Seriously organize and strengthen leadership. In accordance with the requirements of the creation activities, we set up a team leader, Xu Erdong, as the leader of the department, and created a leading group of high-quality service windows with the heads of department heads Shang Kai and Chen Huiqin, responsible for creating the daily work of the event.
Do a good job of refining and deploying. The creation of high-quality service window activities is an important measure to promote the construction of medical insurance and business construction. Each manager should take this work as a long-term task and pay close attention to it. We must conscientiously study the importance and necessity of creating activities, and mobilize the active participation of the majority of employees; and refine the content and measures of activities according to the characteristics of different management windows.
Do a good job in the implementation of the work. In the event, we must carefully find the gaps and deficiencies in service awareness, work style, work efficiency and service quality, formulate corrective measures in a timely manner, and conscientiously rectify; rectify the problems that harm the interests of the people; The link should be blocked and improved through a sound system. The leading group will coordinate and solve the difficulties and problems encountered by the operation window in the creation activities, actively summarize the good practices and experiences, and promote the in-depth development activities.
Make overall plans and strive to achieve the "four" combination. In the event, we should combine the creation of high-quality service window activities with the current scientific development concept and practice activities, and combine with the county's “optimal investment environment, guarantee scientific development” theme education activities, and the whole system “quality service year” theme. The combination of educational activities and the organization of the personnel system "speak, focus, and work" activities, will create activities in all management and services, mutual promotion, coordinated development. In the activity, we must work hard to broaden our horizons, constantly update our concepts, and actively explore new ideas and methods for creating activities, so that this work can better reflect the new characteristics of the human health insurance industry, conform to the actual work of our own work, and continuously promote the "Quality Service Year". Activities have driven the full service level to a new level.
Part V: Implementation Plan for Quality Service Activities
In order to implement the superior education department to carry out quality services and to carry out the spirit of people's satisfaction with education, combined with the actual situation of our school, the school decided to actively carry out quality services and strive to be the people's satisfaction with the activities of teachers. The specific implementation scheme is as follows:
First, the guiding ideology
Guided by the spirit of the 18th Party Congress, we will thoroughly implement the scientific development concept, continuously improve the school spirit and style, promote the healthy and harmonious development of the school, and strive to establish a school that the people are satisfied with.
Second, the work objectives
1. Improve work style and effectively improve service quality. Through the evaluation activities, we will focus on strengthening the construction of teachers' morality and style, solving the problem of unsatisfactory service attitude, unclear work discipline, strict enforcement system, and non-participation in theoretical study. All teachers must be decent, normative, and enthusiastic in their work, fully caring for students, and constantly improve the quality of education and teaching.
2. Take effective measures to effectively regulate the behavior of the education industry. In view of the current educational hotspots and focus issues, we will focus on standardizing teachers' educational behaviors, and resolutely curb unscrupulous behaviors such as paid tutoring services, taxi fares, and designated students to purchase supplementary materials. Put an end to eating, taking, cards, and so on, and establish a good educational image.
3. Improve management mechanisms and effectively strengthen education management. Further improve various rules and regulations, strengthen teachers' professional ethics, establish a work appraisal system, supervise the inspection system and accountability system, increase the implementation and implementation of education laws and regulations, and establish a long-term work management system.
Fourth, the implementation steps
1. Promotional launch stage. Through the holding of bulletin boards, speeches under the national flag, blackboard newspapers, red scarf broadcasting, etc., the school will open the implementation plan of the “Top Ten” service model selection activities. Extensively publicize and carry out quality services, strive to be the importance and significance of the people's satisfaction with the selection activities of teachers, further enhance the understanding of the faculty and staff on the importance of strengthening the construction of teachers' morality, and let the parents feel the attitude of the school to the people's satisfaction with the school and Strength.
2. Self-examination and self-correction and rectification implementation stage. Each teacher self-examines and corrects himself and self-evaluates. Sort and sort out the self-inspection situation, increase the intensity of rectification, and effectively implement the rectification and implementation throughout the review activities. On the basis of implementing the activities of scientific development concept and finding problems, we have extensively sought out in the region through various channels such as internet, report phone, parent school, letter, etc., as well as holding parent forums, visiting visits, and sending opinions. The client's opinions and suggestions on improving the service level of the school and strengthening the construction of teachers' morality and style. If the problems found in self-examination and self-correction can be solved in time or solved through efforts, they should be resolved as soon as possible; if the situation is unconditionally solved, the rectification plan should be listed; if it involves policy issues, it must be explained.
3. Centralized review stage. The review of the entire event is scheduled to take place in mid-November. The agenda is as follows: firstly, each teaching and staff member will be quantitatively evaluated by the teaching and research group, and the evaluation score will be calculated for each faculty and staff, and then the initial evaluation results will be summarized and reported to the school for examination and approval.
4. Establish a chapter and establish a summary stage. After the centralized review, the school will conscientiously summarize the successful experience of the review work and the main problems existing, establish the system, implement the reform, and consolidate the work results. In practice, we will continue to improve the creation of quality services, strengthen the long-term mechanism for the construction of teachers' morality, and submit the results of the review to the District Education Bureau.
In order to effectively strengthen the construction of the political style, further enhance the service awareness, effectively improve the quality of service, and strive to create a service-oriented organization with superior satisfaction, public satisfaction, and social satisfaction, after research, it is decided to carry out quality service activities in a comprehensive scope. To ensure that the activities are clearly effective, the following implementation plans are in place:
First, the guiding ideology
Guided by the spirit of the 18th Party Congress, we will conscientiously abide by the working philosophy of “the style of action and the line of words and actions run through 365 days”, with the focus on improving work style and focusing on improving service quality to ensure satisfactory service. As a standard, we will continue to innovate ways and means of work, and strive to create a civilized, harmonious, high-quality and convenient service environment, actively establish a new image of the quality supervision department, and provide a strong guarantee for promoting the sound and rapid development of the city's social and economic undertakings.
Second, the overall goal
Through the quality service theme activities, we have achieved the following goals:
The style of the institution has further improved. Put an end to the phenomenon that “the door is difficult to enter, the face is ugly, the words are difficult to listen to, the things are difficult to do” and the phenomenon of pushing and smashing occurs. The cadres and workers of the government love their posts, dedication, responsibility, innovation, and a strong sense of professionalism, responsibility and honor. A strong atmosphere of eagerness, calmness, unity and progress, and service-oriented.
The image of the department has been further improved. Asking about politics and the people, asking for the people, asking for the people, exploring and formulating various convenience measures, effectively solving the problems in daily work, promoting the people's livelihood project with the people's heart project, and working hard to improve the satisfaction of the masses with the quality supervision department. Establish a good image of the quality supervision department.
Service capabilities are further enhanced. By focusing on high-quality service theme activities, the cadres and workers' ideological and political quality and business ability have been greatly improved, and the awareness of serving the people has been significantly enhanced. The hospitality, hospitality, thoughtfulness, civilized, administrative, convenient and efficient.
The performance of the work has been further improved. The vast number of cadres and workers must be knowledgeable, well-versed in business, well-functioning, well-intentioned, and determined to make progress in the city.
Third, the method steps
Phase 1: Mobilization deployment
All cadres and workers' meetings were held to formulate implementation plans for the theme of high-quality service activities, and to set up a leading group for the quality service theme activities of the bureau to fully deploy the theme activities for launching quality services. In the second floor lobby, a complaint box was set up, the supervision complaint telephone number was announced, and the society evaluated and supervised the quality service activities of the bureau.
The second stage: organizational implementation
In order to achieve practical results and prevent the flow of form, the seven theme practice activities will be organized during the quality service theme activities:
1. Visit the survey. In conjunction with the theme of “Going to the Grassroots and Serving the People”, all departments must determine the research direction and research topics according to the current work situation and outstanding problems that need to be solved urgently. They should go deep into enterprises and the public, conduct extensive visits and research, and face-to-face discussions. Communicate with each other, understand the needs of the people and enterprises, solicit opinions and suggestions from the service targets, check the individuality and common problems existing in the work, and formulate targeted solutions to provide reference for the decision of the director's office.
2. Close to the service. It is necessary to carry out services in depth and conduct activities at the grassroots level, in charge of leading the team, to carry out policies, send services, send warm "three-send" activities, change services, and other services for active services, and strive to solve the difficult problems of the people's concerns at the grassroots level. A line.
3. Warning education. Actively carry out various forms of clean government education and warning activities, organize time to organize cadres and workers to receive warning education, educate everyone to calculate the political, economic, reputation, family "four books", and effectively build an ideological and moral defense line against corruption and promote honesty.
4. Observe the classics. Organize the relevant enterprises to visit and study, learn the advanced management concepts and standardized system measures of the enterprise, and provide reference experience for further optimization services of the bureau. At the same time, combined with business work, explore how to better innovate service methods and service content, meet the development needs of enterprises and the urgent requirements of other service targets, so that services are closer to reality and more productive.
5. Help the poor. Each department should determine the specific projects for the people to do practical things and do good things, carefully sort out them, check them in time, follow up in time, fulfill their commitments, and win the trust of the people with tangible results, which will "see the people's feelings, benefit the people's livelihood, and safeguard the rights of the people." The work of solving the people's worries is truly implemented.
6. Optimize innovation. Carry out staff quality and brand improvement projects, further strengthen the standardization, specialization and refinement of quality supervision management and service, and implement the “5355” service specification method in the whole, that is, “five ones”: a smile on the service target Welcome, a chair to give a seat, a cup of hot water to warm the heart, a sincere service, a goodbye to send; "three norms": standardize the office space logo, standardize the personnel grooming instrument, standardize the office service environment; "five good": say Every word, answer every call, receive every citizen, patiently explain every policy, do a good job every day; "five don't let": let the people who do things be left cold, Don't let work mistakes happen to me, don't let work matters be delayed because of me, don't let bad atmosphere appear in me, and don't let the image of quality supervision department suffer from me. Through the optimization of innovative service methods and methods, we will strive to create a service brand that “quality creates quality”.
7. establish plantform. We will earnestly grasp the construction of quality monitoring windows, and carry out intensive activities such as “Quality Service Window” and “Quality Service Modeling”, continue to integrate service resources, standardize business processes, improve work efficiency, and provide “zero distance” quality and efficient services to the public. Create an administrative environment of "doing things according to law, standardizing behavior, fairness and transparency, and facilitating the people and benefiting the people." For the "12365 hotline", we must conscientiously analyze and study, effectively deal with the solution, and timely publicize the relevant information in the form of face-to-face explanation, telephone communication, written reply, etc., so that the pieces are implemented and everything is echoed. Vigorously promote the construction of e-government openness and information platform, timely release government affairs information through effective carriers such as the Internet and newspapers, and provide convenience for citizens, legal persons and other organizations to obtain quality supervision information, further strengthen the relationship with service targets, and improve quality. The social credibility of the supervisory department.
The third stage: summary improvement
After the event, each comrade must carefully carry out the “review” in accordance with the tasks and objectives, conduct self-examination and self-containment, and form written materials on measures, service effectiveness, problems, and feelings. The bureau will comprehensively summarize the activities of the quality service theme, find out the shortcomings, formulate corrective measures, further improve the work system for serving the people and doing things for the people, consolidate the results of the activities, establish a long-term mechanism, and promote the in-depth and continuous development of the quality service activities of the bureau.
Fourth, work measures
Strengthen leadership and improve mechanisms.
In order to ensure the smooth implementation of quality service activities, the bureau set up a team leader by xxx comrades, comrades xxx, xxx, xxx, xxx as deputy team leaders, and the main responsible persons of each department and each unit as members of the quality service theme activity work leading group, leading group There is an office under the office, the office is located in the supervision room, and Comrade Wang Yao is also the director of the office. The leading group office is responsible for organizing the guidance and supervising and inspecting the quality service theme activities, forming a “top leader” in the overall situation, personally grasping and managing the leadership. The responsible person specifically grasps the working mechanism of the staff involved in the implementation.
Strengthen publicity and create an atmosphere. It is necessary to make full use of the publicity positions of websites, service windows, social public media, etc., vigorously promote the importance of carrying out quality service theme activities, further stimulate the enthusiasm, initiative and creativity of the cadres and workers, and strive to create care for everyone, support for everyone, and people. The strong atmosphere in which people participate in activities has made the concept of “serving for development and benefiting the people” deeply rooted in the hearts of the people.
Take care of all factors and strive for practical results. All departments and units should be carefully planned, scientifically arranged, and promoted in a coordinated manner. In the process of carrying out quality service theme activities, we should pay attention to four joint articles: organically combine with the theme of “going deep into the grassroots and serving the people”, and “double statement, The activities of “Shuangnuo and Double Evaluation” are organically combined with the combination of innovation and development, especially in promoting the current work, enhancing the pertinence and effectiveness of the activities, and solving the outstanding problems that exist at present. Transforming the results of the activities into a powerful driving force for the development of the human society system, let the people feel the new changes brought about by the quality service theme activities.
Strict supervision and intensified assessment. The Leading Group of Quality Service Theme Activities will conduct regular inspections and inspections on quality service theme activities, and supervise and implement the service system of first-inquiry, time-limited, one-time notification, post responsibility, and government affairs disclosure, and the measures are weak, perfunctory, and complaints are verified. Departments, units, and individuals will be notified. At the same time, this activity will be included in the annual bureau target management assessment content, and as an important condition for the evaluation of the first tree-level awards at the end of the year, by praising the advanced, spurring and promoting each other, the concept of serving the people will be transformed into the conscious action of each staff member. With the enthusiasm of the cadres and the masses, the cadres and workers have devoted themselves to the theme of high-quality service activities, and pushed the work of the bureau to a new level.
Part 2: Implementation Plan for Quality Service Activities
In order to effectively strengthen the school work style, the construction of teachers' morality and style, and promote the healthy and harmonious development of education, combined with the actual situation of the school, the following implementation plans are formulated:
First, the guiding ideology
Guided by Deng Xiaoping Theory and the important thinking of the 'Three Represents,' conscientiously implement the spirit of the 17th Party Congress, take the scientific development concept as the guide, innovate management methods, change departmental style, standardize administrative behavior, promote administration according to law, and improve service quality. Improve the efficiency of work and better serve the development of education in Jixian County.
Second, the activity target
Through the establishment of high-quality service window activities, the school's service awareness has been significantly enhanced, the public's satisfaction has been significantly improved, the school's internal management has become more standardized, the work has become more open and transparent, the system has become more complete and perfect, the team has become more united, and the first-class team has been established. First-class style, plastic first-class image, the goal of creating first-class performance.
Three implementation scope
administrative office
Four activities
Establish a leadership group
Team leader: Li Zhibin
Deputy Team Leader: Kong Deming Tang Shuhua Xu Xiaojiang Yan Chaojun Zhang Yuan
Member: Huang Xinping, Chen Xiaobao, Yang Bingcheng, Mu Hong, Yang Lixin, Hong Bang
Zhang Wei
Increase publicity and create a good atmosphere
Make full use of teachers' associations, parent conferences, etc., increase publicity efforts, and create a good public opinion atmosphere for the development of quality service activities.
Formulate and improve various institutional measures
Formulate and improve a series of management systems and methods such as the learning system, the democratic life meeting system, the democratic scientific decision-making system, the sales and purchase system, the financial management system, the public commitment system, the accountability system, and the administrative cadre contact class system. In general, the “five disclosures” should be made, that is, the service content is open, the procedures are open, the application materials are disclosed, the time limit for disclosure is open, and the charging standards are open.
Provide quality and efficient service
The staff is neatly dressed, civilized, and thoughtful and welcoming, so that there is a voice, a voice, a voice, and an echo; the applicant, the bid, the contractor, and the handling situation The registration, reply and feedback are registered one by one; the fifth is to set up and publish a complaint telephone number for the convenience of the people, directly accepting the people's work attitudes, legal counseling, service quality and integrity, and other reports and complaints, and accepting public supervision.
Strive for a first-class style.
In combination with the relevant requirements of the teacher's morality and professional ethics construction, we must conscientiously grasp the construction of teaching and work style. Enhance the cadre workers' awareness of learning, service, responsibility, and integrity, and vigorously carry forward the work style of not waiting, querreling, resolutely pursuing, seeking truth and being pragmatic, pioneering and innovative, resolutely curbing formalism, bureaucracy, and eliminating layers of deployment arrangements. Most people arrange A phenomenon in which a few people do things. Resolutely overcome the bad situation of unhealthy academics, poor inspection, low efficiency, and delays in work, adjust the focus, focus on teachers and students, go deep into the classroom, deepen the group, understand and master the situation of teachers and students, and be practical for teachers, students, parents and people from all walks of life. Do practical things, do good things, show new images with new styles, and promote the school's work with a new image.
Create first-class performance
Change the style of work, improve the efficiency of governance, pay attention to service effects; change the style of work, step out of the "four internal loops", focus on strengthening the ability to govern; change the style of work, never implement the problem, create responsibility for everyone, everyone responsible, and strive for progress, A united and hard atmosphere. Seriously decompose and refine the responsibilities, and strive to achieve the work performance and business level in the forefront of the same industry in the city, and form a bright spot to promote the work on the surface. Specifically do the following five aspects of work:
1. Establish a team of teachers with high morality, advanced thinking, and excellent business. First, support and encourage teachers to participate in business training, improve their academic level and teaching level; second, continue to carry out the blue-blue project, help young teachers to create brands, promote the early development of young teachers, and make the entire teaching team full of vigor and vitality; Carry out the famous teacher project, activate the talents, constantly update the knowledge structure, train the backbone teachers, and build the elite teachers of the school teachers.
2. Education and teaching work. Conscientiously implement the "School of China's Small Teaching Practices in Xuancheng City", strengthen routine management, take classroom teaching as the center, and conscientiously do a good job in preparing lessons, attending classes, approving homework, tutoring students, listening to evaluation courses, etc. Measures, truly care for students for development, focus on quality for survival, make great efforts to achieve breakthroughs, and retreat to seek for transcendence, and strive for practical results.
3. Education and research work. Renew ideas and build a lifelong learning philosophy. Diligent study, diligent reflection, diligent writing, conscientiously study the characteristics of the subject, constantly explore the value of the subject's education, and achieve work innovation. Learning from the experience of running schools in advanced regions, combined with the actual situation of the school, optimizing classroom teaching and improving teaching quality. Actively participate in teaching and research activities, and attend lectures and grades. Guide students to study skills and methods. Implement the strategy of “going out, please come in”, strengthen exchanges and cooperation between schools, and realize the sharing of teaching resources.
4. Moral education work: earnestly study the educational principles and policies of the party and the state, learn the laws and regulations such as the Teacher Law and the Compulsory Education Law, enhance the teachers' legal awareness, and improve the teachers' self-protection ability; further enhance the faculty and staff of the whole school. Moral education awareness, everyone is a moral education practitioner, everyone is the leader of the student spirit, everyone can do the ideological work of the students, creating a healthy and uplifting atmosphere. Seriously implementing the Law on the Protection of Minors has indeed strengthened the ideological and moral construction of minors. Based on the Code of Secondary School Students and the Standards of Daily Behavior of Middle School Students, we will focus on the cultivation of students' good behavior habits. Do a good job in campus safety, strengthen food safety and hygiene management, and prevent safety accidents. Strengthen the construction of campus culture.
5. Logistics work. Strengthen the management of school safety work, especially the management of food safety and health work. Do a good job in financial management and strictly regulate the implementation of the financial system. Seriously register and register property, and do a good job in school management. Do a good job in campus greening and beautification. Do a good job in school environmental sanitation and improve the health of the campus.
Five implementation steps
The implementation of quality service activities, the method steps are mainly carried out in four stages, the time is one year.
The first stage: formulating the program and learning the mobilization stage. The time is one month, that is, September 5 to 30. The work at this stage: First, strengthen leadership and set up institutions. The second is self-inspection and self-inspection. The third is to mobilize the mobilization meeting to arrange the deployment and creation work.
The second stage: perfecting the system and perfecting the mechanism stage. The time is one and a half months, from October 1st to November 20th. According to the content of the activities, we will establish and improve various systems to prepare for the smooth development of the activities and lay a solid foundation.
The third stage: implementation of responsibility, organization and implementation stage. The time is 5 months, from November 21st to April 20th. The implementation phase is a key stage in the development of quality service activities. The main task of this phase is to implement responsibilities and carry out good service work according to the requirements of the various systems for setting up windows.
The fourth stage: inspection and assessment, rectification and improvement. The time is one month, from April 21 to June 20. The main work of this stage is to summarize the experience and problems existing in the creation of the work, and to rectify the opinions and suggestions put forward by the community to further improve the quality of service.
Six job requirements
1. Strengthen leadership and ensure that the responsible subject is in place. In order to promote the effective creation of the work, the school set up a leadership group to organize the implementation of the entire creation. The leadership team has an office in the school administrative office, which is responsible for daily work. The director of the office is also served by the deputy director of the school administrative office to ensure the steady progress of the creation.
2. Strengthen supervision and inspection to ensure actual results. The school conducts regular inspections on irregular occasions, combines regular inspections with special inspections, and proposes solutions to problems identified during inspections.
3. Take care of all aspects and integrate with other development activities. Our school carries out high-quality service activities, and combines with the implementation of the establishment of peace, the creation of spiritual civilization, and the strengthening and improvement of the implementation and implementation of the construction of teachers' morality and style, so that the whole school can play a game of chess, form a joint force, and act as a whole.
Part 3: Implementation of quality service activities
In accordance with the deployment and requirements of the municipal bureau's democratic appraisal work, in order to actively do the work of the construction of our center, according to the requirements of the archives of the 20th [20XX] and the archives of the work [20XX] No. 36, In the construction work, the implementation plan for the establishment of a quality service window activity in the Labor and Employment Center of Zhangping City was specially formulated.
First, the guiding ideology
Guided by Deng Xiaoping Theory and the important thinking of the 'Three Represents,' conscientiously implement the spirit of the Fourth Plenary Session of the 16th CPC Central Committee, follow the work of the higher-level work, and closely focus on the economic work theme of the municipal party committee "strive to grasp the project and create the environment" Correctly fulfilling duties as the core, strengthening team building as the relationship, serving the people as the focus, and taking people's satisfaction as the standard, strengthening the construction of the work style, promoting the creation of civilized industry activities, and establishing a good image of the labor security system.
Second, the work objectives
Taking the opportunity of “new construction of new services” as an opportunity to improve the work style, enhance the transparency of work, improve the efficiency of work, strengthen the service for the people as the entry point, further improve the employment service function, and comprehensively improve the service quality of the labor and employment center and its staff. And the service level, build a quality service window of the labor security department with proficient team management, sound system management, high quality and efficient service, open and transparent work, excellent work style and perfect supervision mechanism.
Third, safeguard measures
1. Strengthen leadership. Fully understanding the creation of high-quality service window activities is an important part of the construction of the style of work, and is an important manifestation of the "new three-in-one" construction. The establishment of the Zhangping City Labor and Employment Center to create a high-quality service window activity work leading group, the head of the center as the team leader, the deputy director as the deputy head, the heads of each unit are members, and jointly manage.
2. Sound system. Establish a first-instance accountability system, post responsibility system, service commitment system, time-limited system, government affairs disclosure system, performance evaluation system, negative reporting system, one-time notification system and other service systems.
3. Expand publicity. Through slogans, banners, setting up booths, and setting up policy consultation telephones, we will provide policy consultation and information inquiry for laborers and employers free of charge, actively publicize labor security laws and regulations, and extensively carry out publicity activities to enable the general public to participate. Come on our activities.
4. Strengthen supervision. We will firmly establish a sense of consciously accepting supervision, and establish and improve five monitoring mechanisms including democratic appraisal, complaints and reports, job evaluation, self-inspection and rectification, and accountability.
First question responsibility system: All superiors and departmental civil servants come to our center to inspect and guide the work or the people go to our center for consultation. The first employee asked is the first responsibility system. The first question is responsible for the enthusiastic introduction and positive introduction. Go to the service unit or leader you are looking for.
Service commitment system: The center formulates a commitment to civilized service, and each employee shall implement the promised service as required.
Post responsibility system: Each employee is the person responsible for the position, and the responsible person must take full responsibility for the position.
Time-limited system: smooth channels for people to do things, for the people to do things, can do things immediately, can not be immediately to inform the public to answer the time, and report to the director.
Open government affairs system: set up a government affairs open column, designate a comprehensive unit to be responsible, and regularly or irregularly announce the government affairs work, the important work of the center and the changes in personnel assessment.
Performance appraisal system: adhere to the principles of openness, fairness, impartiality and objectivity, work in three positions, important tasks, and work attitudes. Quantitatively score the work of employees, and combine the usual appraisal with the year-end assessment as an important basis for the evaluation of cadres and workers at the end of the year. .
Negative reporting system: If the center staff is serving the public and denying or disapproving the people's request or application, the handling personnel must report the reasons to the director in writing within 7 days.
One-time notification system: For the people to do things, for the things that can be told, we must inform all at once.
Democratic appraisal system: Implement the democratic appraisal system for all members of the center on major issues. Before the convening of the appraisal meeting, we will hold a symposium, and we will solicit opinions from a variety of forms. In the council, the respondents will make brief work, and then the participants will be divided into groups. Discuss and make a speech at the center, and finally conduct a democratic assessment.
Complaint and Reporting System: Set up a report box and complaint telephone, accept the supervision of the public, and report the box once a quarter. The investigation and complaints of the people are verified and the responsibility is resolutely pursued.
Work evaluation system: Combine the usual assessment with the year-end assessment, and use the usual work as an important basis for the year-end assessment.
Self-inspection and rectification system: Self-examination of the work of the stock room every quarter, timely rectification of the problems and deficiencies found.
Responsibility investigation system: In the scope of its own business and position, if it causes losses to the people in the work due to subjective reasons such as work ability attitude or adversely affects the reputation of the center, it will be held accountable for the person in charge of the person and the shareholder.
Part 4: Implementation Plan for Quality Service Activities
In accordance with the spirit of the Notice of the Wugong County Personnel and Labor and Social Security Bureau on the establishment of the “Quality Service Window” unit activities in the county personnel and labor and social security system, in order to further strengthen the construction of the medical insurance office, the service level of the staff is continuously improved. The quality of work, better serve the medical and medical population, combined with the actual situation of my office, the implementation of the "Wugong County Medical Insurance Office to create a "quality service window" activities implementation plan" as follows:
1. Guiding ideology and target requirements.
Guided by Deng Xiaoping Theory and the important thinking of the "Three Represents", we will thoroughly implement the scientific development concept, carry out the "Quality Service Year" activities, adhere to the people-oriented principle, and take "fair, convenient, clean and efficient" as the basic requirements to enhance services. Aiming, improving work style, improving work efficiency, strictly administering according to law, and providing satisfactory services for medical and medical people, with internal quality and external image, continuously improve the overall level of our construction, and safeguard the vital interests of the medical and medical people. The county's medical insurance industry has made positive contributions to the healthy development of the medical insurance industry.
Second, solidly develop high-quality service window creation activities.
Adhere to strict and fair handling. Carry out the work according to the law according to the regulations, protect the legitimate rights and interests of the handling personnel and service targets; improve the work responsibility system, appraisal and evaluation system, etc., to eliminate the abuse of power; strengthen the study and training of laws, systems, business work, improve the handling The ability of personnel to work; actively publicize medical insurance regulations and policies, enhance the informed awareness of the insured, and safeguard the fundamental interests of the medical and sick people.
Adhere to quality and efficient services. Scientifically set up procedures, standardize work behaviors and service standards, and continuously improve work efficiency and service quality; office environment is clean and tidy, service facilities are complete, service standards are standardized; staff are enthusiastic, honest and trustworthy, and do not handle matters within the scope of duties Pushing, dragging, smashing, and martyrdom, strictly within the prescribed time limit; continuously innovating the management service model and actively promoting service measures that facilitate the people and the people.
Adhere to openness and transparency. Timely to disclose the contents and responsibilities of the operation of the window, the procedures, procedures, results and time limits, and service commitments to the client, paying attention to actual results and avoiding formalism. Establish and improve the open accountability system, ensure that the content of the disclosure is comprehensive, true and accurate, and that the behavior is open, fair and transparent.
Insist on improving work style. Lecture, political, positive, cohesive and creative; firmly establish service awareness, have good professional ethics and comprehensive business quality; be patient, work hard, adhere to principles, be impartial, discipline, clean and honest Neat, civilized, courteous, dignified, norms of behavior, no problem of unhealthy trends that harm the interests of the people.
Adhere to continuous improvement of the supervision mechanism. Firmly establish the consciousness of consciously accepting supervision, extensively listen to the criticisms and suggestions of the service targets and all aspects of society; improve and perfect the internal supervision system such as democratic appraisal, complaints and reports, self-inspection and rectification, and accountability; actively explore new forms of supervision And ways to continuously expand the channels of supervision to ensure that the role of organizational supervision, public supervision, social supervision and public opinion supervision is fully exerted.
Third, safeguard measures.
Seriously organize and strengthen leadership. In accordance with the requirements of the creation activities, we set up a team leader, Xu Erdong, as the leader of the department, and created a leading group of high-quality service windows with the heads of department heads Shang Kai and Chen Huiqin, responsible for creating the daily work of the event.
Do a good job of refining and deploying. The creation of high-quality service window activities is an important measure to promote the construction of medical insurance and business construction. Each manager should take this work as a long-term task and pay close attention to it. We must conscientiously study the importance and necessity of creating activities, and mobilize the active participation of the majority of employees; and refine the content and measures of activities according to the characteristics of different management windows.
Do a good job in the implementation of the work. In the event, we must carefully find the gaps and deficiencies in service awareness, work style, work efficiency and service quality, formulate corrective measures in a timely manner, and conscientiously rectify; rectify the problems that harm the interests of the people; The link should be blocked and improved through a sound system. The leading group will coordinate and solve the difficulties and problems encountered by the operation window in the creation activities, actively summarize the good practices and experiences, and promote the in-depth development activities.
Make overall plans and strive to achieve the "four" combination. In the event, we should combine the creation of high-quality service window activities with the current scientific development concept and practice activities, and combine with the county's “optimal investment environment, guarantee scientific development” theme education activities, and the whole system “quality service year” theme. The combination of educational activities and the organization of the personnel system "speak, focus, and work" activities, will create activities in all management and services, mutual promotion, coordinated development. In the activity, we must work hard to broaden our horizons, constantly update our concepts, and actively explore new ideas and methods for creating activities, so that this work can better reflect the new characteristics of the human health insurance industry, conform to the actual work of our own work, and continuously promote the "Quality Service Year". Activities have driven the full service level to a new level.
Part V: Implementation Plan for Quality Service Activities
In order to implement the superior education department to carry out quality services and to carry out the spirit of people's satisfaction with education, combined with the actual situation of our school, the school decided to actively carry out quality services and strive to be the people's satisfaction with the activities of teachers. The specific implementation scheme is as follows:
First, the guiding ideology
Guided by the spirit of the 18th Party Congress, we will thoroughly implement the scientific development concept, continuously improve the school spirit and style, promote the healthy and harmonious development of the school, and strive to establish a school that the people are satisfied with.
Second, the work objectives
1. Improve work style and effectively improve service quality. Through the evaluation activities, we will focus on strengthening the construction of teachers' morality and style, solving the problem of unsatisfactory service attitude, unclear work discipline, strict enforcement system, and non-participation in theoretical study. All teachers must be decent, normative, and enthusiastic in their work, fully caring for students, and constantly improve the quality of education and teaching.
2. Take effective measures to effectively regulate the behavior of the education industry. In view of the current educational hotspots and focus issues, we will focus on standardizing teachers' educational behaviors, and resolutely curb unscrupulous behaviors such as paid tutoring services, taxi fares, and designated students to purchase supplementary materials. Put an end to eating, taking, cards, and so on, and establish a good educational image.
3. Improve management mechanisms and effectively strengthen education management. Further improve various rules and regulations, strengthen teachers' professional ethics, establish a work appraisal system, supervise the inspection system and accountability system, increase the implementation and implementation of education laws and regulations, and establish a long-term work management system.
Fourth, the implementation steps
1. Promotional launch stage. Through the holding of bulletin boards, speeches under the national flag, blackboard newspapers, red scarf broadcasting, etc., the school will open the implementation plan of the “Top Ten” service model selection activities. Extensively publicize and carry out quality services, strive to be the importance and significance of the people's satisfaction with the selection activities of teachers, further enhance the understanding of the faculty and staff on the importance of strengthening the construction of teachers' morality, and let the parents feel the attitude of the school to the people's satisfaction with the school and Strength.
2. Self-examination and self-correction and rectification implementation stage. Each teacher self-examines and corrects himself and self-evaluates. Sort and sort out the self-inspection situation, increase the intensity of rectification, and effectively implement the rectification and implementation throughout the review activities. On the basis of implementing the activities of scientific development concept and finding problems, we have extensively sought out in the region through various channels such as internet, report phone, parent school, letter, etc., as well as holding parent forums, visiting visits, and sending opinions. The client's opinions and suggestions on improving the service level of the school and strengthening the construction of teachers' morality and style. If the problems found in self-examination and self-correction can be solved in time or solved through efforts, they should be resolved as soon as possible; if the situation is unconditionally solved, the rectification plan should be listed; if it involves policy issues, it must be explained.
3. Centralized review stage. The review of the entire event is scheduled to take place in mid-November. The agenda is as follows: firstly, each teaching and staff member will be quantitatively evaluated by the teaching and research group, and the evaluation score will be calculated for each faculty and staff, and then the initial evaluation results will be summarized and reported to the school for examination and approval.
4. Establish a chapter and establish a summary stage. After the centralized review, the school will conscientiously summarize the successful experience of the review work and the main problems existing, establish the system, implement the reform, and consolidate the work results. In practice, we will continue to improve the creation of quality services, strengthen the long-term mechanism for the construction of teachers' morality, and submit the results of the review to the District Education Bureau.
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