College Student Internship Weekly Fan Wen

I finally waited for the internship. I had heard from my brother that I had an internship in the first half of the third year of junior year. At that time, I can say that I am eagerly awaiting the arrival of this day, because everyone can no longer bear the current day and night. The cramming teaching, although I learned from the brothers that the internship is not a happy thing as imagined.

Combining my overall plan, I decided to choose a hotel internship and selected a five-star hotel by lottery, which is an ideal hotel that I hope to learn and learn. This is the only five-star hotel in Nanning, Mingyuan Xindu Hotel. The name is very good for the citizens of Nanning and even the whole of Guangxi. Coincidentally, the general manager of the hotel, Mr. Chen Xiaowei, was invited to make a lecture at the school. After a report, I learned that the original Mingyuan Xindu Hotel was built in 1995. It is a “nine-star” hotel – consisting of a four-star Mingyuan Hotel and a five-star Xindu Hotel.

Mr. Chen’s report is vivid and powerful. This has inspired me to understand the desire of this hotel – what do they say is consistent with what they have done? Or is there still any problem to be solved? I even started to figure out what I could learn at this hotel?

So what is the hotel like? What is worth learning from? What else needs improvement? What is the feeling for me? Then listen to me slowly.

The food and beverage department of Mingyuan Xindu is roughly divided into the following departments: Chinese Food Department, Western Food Department and Wine Department. Our 10 people were divided into 3 groups, each in a different department, and the department was changed every 20 days, which allowed us to have a comprehensive understanding of the service, sales and management of the entire catering industry. This approach of the hotel makes us feel very satisfied, and this is also what we want.

The four people in our group were first assigned to the Chinese restaurant – “This is the hardest part of the hotel catering department!” Before I started working, I heard someone next to me telling us privately. It seems that I really have to be mentally prepared!

The work of the Chinese restaurant is indeed as the predecessors said - "hard work!" The hotel did not give the waiters their own job responsibilities and job descriptions, although this is the most critical part of modern enterprise human resource management, in the impression of employees, My own job is to obey the task of the foreman every day, ready to listen to the leadership of the leadership, there is no fixed work, or as long as there is a need, the waiter can do anything!

There are also part-time workers in the so-called must-do work, such as setting up the table, folding the cloth, passing the vegetables, serving the dishes, and withdrawing the desk. What are the dirty, heavy, and tired of the table chairs, carpets, etc. are our male waiters. Our things. What is even more incomprehensible is that the working hours of the hotel are 9 hours working, and I have to work over 1 hour every day. I don't know if this system violates the Labor Law, but as a flesh and blood. It has its own lowest bottom line, because people are not a machine after all, and can be used to do whatever they want.

The three days when I first started working are really bitter. Every day, except for work or work, the most grievances are counted. The 9-hour standing every day makes a serious protest on both feet. The first thing to get off work. Just want to find a place to sit down and take a break. The gap between the desirable human management and the cruel reality is evident.

Another thing that makes me feel embarrassed is that the waiter uniform of Guangdong Xuan is really simple. Since the hotel does not have spare clothes for me to wear such "high and mighty" boys, they simply let me wear trousers and white shirts. Even the vest and the bow tie were saved. This dress made me almost no difference between the waiter and the guest, so that when I was preparing to serve a conference, I was kindly treated by the other party who thought that it was the guests who came to the meeting. Greetings!

Employees represent the image of the entire hotel. This is a very important aspect of the hotel vi design. A good employee uniform can not only make the staff more spiritual and improve work efficiency, but the employee uniform also reflects an intrinsic culture of a company. A cultured enterprise is like a person who has no soul. It is just a walking dead. What is the benefit of a company lacking morale?

However, I am very happy that the staff of the hotel are mostly so friendly and friendly. They are not indifferent to us because we are interns. After a hard time, a sweet smile from colleagues is a common one. The "hard work" will make people feel moved. It seems that employees can best understand their feelings because they can stand on the staff's own point of view, because they are talking about "the people's heart." This is also the upper level of the hotel. One of the most lacking qualities of the leadership!

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