Summary of the work of the Comprehensive Law Enforcement Section of the Transportation Bureau in 2019 and the work ideas in 2019
In XX, under the correct leadership of the *** leading group, the newly established **** passenger service inspection team carried out various management tasks in accordance with the objectives at the beginning of the year, and achieved certain results. The contradictions and problems in the healthy development of the industry have been initially resolved. The bus passenger transport market is well-ordered and healthy, and has made positive contributions to the prosperity of the local economy and the convenient and fast ride demand of the general public. The summary report on the work situation in the past year is as follows:
First, strengthen civilized law enforcement education, and effectively strengthen supervision team building
At the beginning of the year, in view of the lack of unified and standardized management of the line vehicles after the city's bus service line service quality bidding work, according to the unified arrangement of the bidding work leading group, one to regulate the transportation market order, strengthen security , and provide quality supervision. A comprehensive law enforcement team with primary responsibilities has emerged. At the beginning of the establishment of the inspection team, the first job was to start from the ideological understanding of the unified law enforcement personnel, organize the team members to seriously study the various policies and regulations of road transportation management and the specific contents of the "*** Public Transport Management Regulations", and firmly establish The idea of "administration by law" and "civilized law enforcement". At the same time, establish a system to establish a system, strengthen the internal system of the inspection team, such as the policy business knowledge learning system on Wednesdays, and stipulate that the members of the inspection team do not participate in the study without any reason, in addition to the notification of their units, they should also be given appropriate punishment. The establishment of the system has improved the members' ideological understanding and laid a good foundation for the smooth implementation of various management tasks.
Second, standardize business operations and effectively manage service quality management
In order to enhance the pertinence and timeliness of our work, we started with the basic situation of familiarizing ourselves with various operating lines, and went deep into the front line of enterprises and transportation production. We took clear measures of unannounced visits and sample surveys to truly understand the family and target, and at the same time we strengthened Communicate with the business of each bus company, dynamically grasp the operation status of each line, coordinate and resolve the difficulties and problems that enterprises appear in the market competition in time, and truly solve problems for enterprises. In addition, we also hold meetings of corporate leaders from time to time to focus on solving some hot and difficult issues, which are well received by participating companies.
The quality of public transport services corresponds to the degree of progress of urban civilization and the level of citizenship. Therefore, it is the first priority of the inspection team to do a good job in the quality management of public transport services. On the one hand, we focus on standardizing the words and deeds of bus passengers. In view of the strong mobility of the bus passengers and the unevenness of the situation, we require all bus companies to increase personnel training, strictly control the entrance, pay attention to the actual work of employees, strengthen business assessment and technical training, and continuously improve the personnel. The overall level of the team. In addition, we also participate in the safety meetings of various enterprises from time to time, taking the real cases happening around us as teaching materials, and educating the majority of personnel to continuously improve the legal awareness and service standards. On the other hand, we are working hard to increase the investigation and punishment of complaint cases. In response to the complaints from the public in the work of public transport services, a special person is responsible for accepting the complaints. While earnestly making records, it is promised to make a clear reply within three working days. For example, on November 10 this year, Litong District Guoqiao Village Minma complained that the 7-way bus passengers had a arrogant service attitude and did not follow the parking requirements of the site. Because it was a telephone complaint, we sent a special person to Ma’s home to understand. In reality, things have been satisfactorily resolved and the legitimate rights and interests of passengers have been effectively protected. In the case of complaints from the Mayor's hotline 12345, in addition to making a written response, it is a question of quality of service. We require the leader of the unit being complained and the party to apologize to the complainant in person; it is a violation of road transport laws and regulations. Give necessary administrative penalties; for the problems in the service quality and business behavior of the newspapers, we will take the form of issuing supervision orders, get in touch with the company in time, and clarify the responsible person and the time limit for rectification, so that everything will be done, There is an echo. This year, a total of more than 20 complaints were received, 16 violations were investigated, and the income was 5,000 yuan, resulting in a significant improvement in the quality of public transport services.
Third, do a good job in the basic work of passenger transport and comprehensively improve the level of passenger service
First, market-oriented operations focus on infrastructure construction. This year is a key year for the city's urban planning and new district construction. The original bus line signs are not suitable for the needs of urban development, no matter the quantity and style. For this reason, the city and district traffic departments invest more than 500,000 yuan. The company has added 41 permanent rainproof shelters, which greatly improved the driving environment for citizens. After the completion of the infrastructure work of the car shed, according to the arrangement of the bureau leaders, the inspection team undertook the advertising investment promotion work of the shed, and in the absence of contact with the advertising field, without knowing the market conditions, the multi-party consultation market research, and ultimately **Daily Daily Tianyi Advertising Co., Ltd. reached an advertising investment agreement and was implemented, which added a beautiful landscape to Wuzhong’s urban image, and truly realized the problem of the shortage of funds for transportation infrastructure construction proposed by the municipal government through market operation. In order to maintain the consistency of the stop sign and the station shed, we also carried out a new design of the original stop sign style and shape. The new stop sign not only reflects the fashion but also has obvious regional style and ethnic customs. Generally popular. At present, we are actively raising funds to strive to complete the replacement of the stop sign in the first quarter of next year. By then, the traffic environment in Wuzhong District will be added.
The second is to take measures and pay attention to transportation production safety . According to the spirit of the notice of the municipal and district transportation bureaus on the inspection of the safety inspection of the “Eleventh” Golden Week highway and waterway transportation, we will hold a meeting of corporate leaders in time to convey the spirit of the archives and clarify the duties of the mission in light of the actual situation of the public transport enterprises. And go deep into the professional transportation enterprises, stations, and ferries in the five counties under the jurisdiction to carefully check the implementation of safety production responsibilities, and timely issue rectification notices for the problems detected, the suspension of the suspension, the maintenance of the maintenance, and ensure the festival The transportation during the production is safe .
The third is to do an assessment job objectively and fairly. Doing a good job in the semi-annual and annual work assessment of transportation companies is an important indicator to measure the effectiveness of our work in the past year. Therefore, we strictly carry out a comprehensive assessment of the company's system construction, service quality, safety management, and business conduct in accordance with the requirements of the “Guidelines for the Evaluation of Bus Passenger Transport Services in the City of **”. For the problems in the assessment work, we adopt combing The methods, classification and induction, centralized sorting, and then feedback to the enterprise item by item, do not cover the ugly, do not protect the short, truly reflect the principle of fairness and justice, and strive to make the assessment results we can withstand the scrutiny and cross-examination. Fourth, the existing problems
On the basis of affirmative results, there are still many shortcomings in our work, mainly in:
1. Although there are many basic work, there is not enough pioneering and innovation, and some work is still on the surface, lacking the inherent regularity and substantial exploration of the event itself. The company did not really manage the team, and the overall function of the inspection team was not fully utilized.
2. Management can only be uploaded and lacks the ability to cope with and solve practical problems. In response to some hot and difficult issues, no new methods have been proposed, and the solution is not ideal.
Five, XX year work ideas
On the basis of consolidating the successful experience of bidding for public transport passenger services, we will continue to study new working methods and management models, and strive to make our city and bus passenger transport management work to a new level.
1. Continue to strengthen and strengthen the study of political theory and business knowledge, and constantly improve the level of response to actual work.
2. Increase market supervision and rectification efforts, and the same city transportation management office and Litong District Transportation Management Office. According to the specific requirements of industry management work, use 2-3 days per week to take unannounced visits and joint inspections. The way to dynamically grasp the first-hand information of the bus passenger transport market, to avoid the drawbacks of surprise inspections in the semi-annual or annual assessment work.
3. Focus on social opinion and news media The supervisory role of the body, the problems related to the quality of public transport services exposed by the public and the news media must be dealt with seriously and recorded in the enterprise service quality reputation file as an important part of the appraisal work.
4. Strengthen the construction of the team of law enforcement personnel and truly implement the administration according to law.
5. Establish an effective competition mechanism to fully stimulate the vitality of bus passenger service work. Excellent enterprises, excellent drivers and flight attendants in the annual work after appraisal appraisal and quantitative scoring, and the whole leadership team will be commended and rewarded for excellent routes. For those enterprises with poor service quality and repeated reports from the public and the news media, the last elimination system will be adopted. At the beginning of the next round of bidding work, there is no right to invest in the hotline, and the lines with better benefits of their own business will also be It will be repossessed and allocated to other enterprises for management, and truly rewards and rewards.
6. Do a good job in the maintenance of rain-proof carports and bus stop signs and the collection of advertising fees. For the management projects and follow-up work that have already been implemented, in accordance with the unified requirements, further standardize and manage the work, and maintain the integrity of the work and Unity.
7. In accordance with the unified deployment of the General Party Branch and the Leading Group for Bidding, complete all other tasks in XX.
***Communication Bureau Comprehensive Enforcement Division
December 30, 2004
First, strengthen civilized law enforcement education, and effectively strengthen supervision team building
At the beginning of the year, in view of the lack of unified and standardized management of the line vehicles after the city's bus service line service quality bidding work, according to the unified arrangement of the bidding work leading group, one to regulate the transportation market order, strengthen security , and provide quality supervision. A comprehensive law enforcement team with primary responsibilities has emerged. At the beginning of the establishment of the inspection team, the first job was to start from the ideological understanding of the unified law enforcement personnel, organize the team members to seriously study the various policies and regulations of road transportation management and the specific contents of the "*** Public Transport Management Regulations", and firmly establish The idea of "administration by law" and "civilized law enforcement". At the same time, establish a system to establish a system, strengthen the internal system of the inspection team, such as the policy business knowledge learning system on Wednesdays, and stipulate that the members of the inspection team do not participate in the study without any reason, in addition to the notification of their units, they should also be given appropriate punishment. The establishment of the system has improved the members' ideological understanding and laid a good foundation for the smooth implementation of various management tasks.
Second, standardize business operations and effectively manage service quality management
In order to enhance the pertinence and timeliness of our work, we started with the basic situation of familiarizing ourselves with various operating lines, and went deep into the front line of enterprises and transportation production. We took clear measures of unannounced visits and sample surveys to truly understand the family and target, and at the same time we strengthened Communicate with the business of each bus company, dynamically grasp the operation status of each line, coordinate and resolve the difficulties and problems that enterprises appear in the market competition in time, and truly solve problems for enterprises. In addition, we also hold meetings of corporate leaders from time to time to focus on solving some hot and difficult issues, which are well received by participating companies.
The quality of public transport services corresponds to the degree of progress of urban civilization and the level of citizenship. Therefore, it is the first priority of the inspection team to do a good job in the quality management of public transport services. On the one hand, we focus on standardizing the words and deeds of bus passengers. In view of the strong mobility of the bus passengers and the unevenness of the situation, we require all bus companies to increase personnel training, strictly control the entrance, pay attention to the actual work of employees, strengthen business assessment and technical training, and continuously improve the personnel. The overall level of the team. In addition, we also participate in the safety meetings of various enterprises from time to time, taking the real cases happening around us as teaching materials, and educating the majority of personnel to continuously improve the legal awareness and service standards. On the other hand, we are working hard to increase the investigation and punishment of complaint cases. In response to the complaints from the public in the work of public transport services, a special person is responsible for accepting the complaints. While earnestly making records, it is promised to make a clear reply within three working days. For example, on November 10 this year, Litong District Guoqiao Village Minma complained that the 7-way bus passengers had a arrogant service attitude and did not follow the parking requirements of the site. Because it was a telephone complaint, we sent a special person to Ma’s home to understand. In reality, things have been satisfactorily resolved and the legitimate rights and interests of passengers have been effectively protected. In the case of complaints from the Mayor's hotline 12345, in addition to making a written response, it is a question of quality of service. We require the leader of the unit being complained and the party to apologize to the complainant in person; it is a violation of road transport laws and regulations. Give necessary administrative penalties; for the problems in the service quality and business behavior of the newspapers, we will take the form of issuing supervision orders, get in touch with the company in time, and clarify the responsible person and the time limit for rectification, so that everything will be done, There is an echo. This year, a total of more than 20 complaints were received, 16 violations were investigated, and the income was 5,000 yuan, resulting in a significant improvement in the quality of public transport services.
Third, do a good job in the basic work of passenger transport and comprehensively improve the level of passenger service
First, market-oriented operations focus on infrastructure construction. This year is a key year for the city's urban planning and new district construction. The original bus line signs are not suitable for the needs of urban development, no matter the quantity and style. For this reason, the city and district traffic departments invest more than 500,000 yuan. The company has added 41 permanent rainproof shelters, which greatly improved the driving environment for citizens. After the completion of the infrastructure work of the car shed, according to the arrangement of the bureau leaders, the inspection team undertook the advertising investment promotion work of the shed, and in the absence of contact with the advertising field, without knowing the market conditions, the multi-party consultation market research, and ultimately **Daily Daily Tianyi Advertising Co., Ltd. reached an advertising investment agreement and was implemented, which added a beautiful landscape to Wuzhong’s urban image, and truly realized the problem of the shortage of funds for transportation infrastructure construction proposed by the municipal government through market operation. In order to maintain the consistency of the stop sign and the station shed, we also carried out a new design of the original stop sign style and shape. The new stop sign not only reflects the fashion but also has obvious regional style and ethnic customs. Generally popular. At present, we are actively raising funds to strive to complete the replacement of the stop sign in the first quarter of next year. By then, the traffic environment in Wuzhong District will be added.
The second is to take measures and pay attention to transportation production safety . According to the spirit of the notice of the municipal and district transportation bureaus on the inspection of the safety inspection of the “Eleventh” Golden Week highway and waterway transportation, we will hold a meeting of corporate leaders in time to convey the spirit of the archives and clarify the duties of the mission in light of the actual situation of the public transport enterprises. And go deep into the professional transportation enterprises, stations, and ferries in the five counties under the jurisdiction to carefully check the implementation of safety production responsibilities, and timely issue rectification notices for the problems detected, the suspension of the suspension, the maintenance of the maintenance, and ensure the festival The transportation during the production is safe .
The third is to do an assessment job objectively and fairly. Doing a good job in the semi-annual and annual work assessment of transportation companies is an important indicator to measure the effectiveness of our work in the past year. Therefore, we strictly carry out a comprehensive assessment of the company's system construction, service quality, safety management, and business conduct in accordance with the requirements of the “Guidelines for the Evaluation of Bus Passenger Transport Services in the City of **”. For the problems in the assessment work, we adopt combing The methods, classification and induction, centralized sorting, and then feedback to the enterprise item by item, do not cover the ugly, do not protect the short, truly reflect the principle of fairness and justice, and strive to make the assessment results we can withstand the scrutiny and cross-examination. Fourth, the existing problems
On the basis of affirmative results, there are still many shortcomings in our work, mainly in:
1. Although there are many basic work, there is not enough pioneering and innovation, and some work is still on the surface, lacking the inherent regularity and substantial exploration of the event itself. The company did not really manage the team, and the overall function of the inspection team was not fully utilized.
2. Management can only be uploaded and lacks the ability to cope with and solve practical problems. In response to some hot and difficult issues, no new methods have been proposed, and the solution is not ideal.
Five, XX year work ideas
On the basis of consolidating the successful experience of bidding for public transport passenger services, we will continue to study new working methods and management models, and strive to make our city and bus passenger transport management work to a new level.
1. Continue to strengthen and strengthen the study of political theory and business knowledge, and constantly improve the level of response to actual work.
2. Increase market supervision and rectification efforts, and the same city transportation management office and Litong District Transportation Management Office. According to the specific requirements of industry management work, use 2-3 days per week to take unannounced visits and joint inspections. The way to dynamically grasp the first-hand information of the bus passenger transport market, to avoid the drawbacks of surprise inspections in the semi-annual or annual assessment work.
3. Focus on social opinion and news media The supervisory role of the body, the problems related to the quality of public transport services exposed by the public and the news media must be dealt with seriously and recorded in the enterprise service quality reputation file as an important part of the appraisal work.
4. Strengthen the construction of the team of law enforcement personnel and truly implement the administration according to law.
5. Establish an effective competition mechanism to fully stimulate the vitality of bus passenger service work. Excellent enterprises, excellent drivers and flight attendants in the annual work after appraisal appraisal and quantitative scoring, and the whole leadership team will be commended and rewarded for excellent routes. For those enterprises with poor service quality and repeated reports from the public and the news media, the last elimination system will be adopted. At the beginning of the next round of bidding work, there is no right to invest in the hotline, and the lines with better benefits of their own business will also be It will be repossessed and allocated to other enterprises for management, and truly rewards and rewards.
6. Do a good job in the maintenance of rain-proof carports and bus stop signs and the collection of advertising fees. For the management projects and follow-up work that have already been implemented, in accordance with the unified requirements, further standardize and manage the work, and maintain the integrity of the work and Unity.
7. In accordance with the unified deployment of the General Party Branch and the Leading Group for Bidding, complete all other tasks in XX.
***Communication Bureau Comprehensive Enforcement Division
December 30, 2004
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